EvesAddiction.com

This case has been completely resolvedWe will be crediting back the customer in the full amount of the order once the order has been returned We have issued prepaid return label to cover the cost of the returnThe customer was very pleased with this resolution and will remove the complaint once the return and refund have been completedPlease let us know if there is anything else we can do regarding this case.Thank you

We are sorry to hear that you are unhappy with the necklace you received Our website does indicate the measurement of the pendant as .5" wide This is a petite, sterling silver pendant with an Austrian Crystal birthstone We did offer to have our inspections team inspect your piece of jewelry for defects in the engraving Please return it and we will be happy to do so Our return address is: EvesAddiction.com - Inspections [redacted] Upon receipt of your item, we will be happy to inspect it and issue a refund if necessary Thank you [redacted] Customer Service Manager

Complaint: [redacted] I am rejecting this response because: I still have yet to receive my credit in my accountToday is January 22ndI went into the bank today and they still don’t show anything pending from eves addictionSo until I see that credit I would not say I’m satisfied as the company saysHowever I realize credits take time to process so I’m giving it a couple more days Sincerely, [redacted] ***

Eves Addiction has fantastic customer service! For such a big well known business, they remain easy to deal with, flexible, & go the extra mile for their customers! Amazing in this time & ageStars all the way!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

I’m writing in regards to case ID [redacted] At this time we have tried to contact this customer multiple times in regards to this caseWe have left several messages and tried contacting them via email and haven’t heard a response back as of todayAt this time we have restocked the item today, which will ship this afternoon and take 7-business days to be deliveredWe have issued her an additional 30% off the order (on top of the 30% discount she already had) and honored free shippingThe customer was never initially charged for the order as we do not charge our customers until their order batches into our warehouseTherefore she will not receive a refund but instead will only be charged $USD instead of $USD Thank you

This case has been completely resolvedWe have credited back the customer in the full amount of the order, along with a prepaid return label to send back the damaged products free of chargeThe customer was very pleased with this resolutionPlease let us know if there is anything else we can do regarding this case.Thank you

Eve's Addiction has the best personalized gifts for a great priceAlways great incentives to keep me coming back

I am very happy with my purchaseI was a bit nervous, but it turned out exactly how I wanted it toEverything was very simple and went very smoothlyAbd the price was a good price for the product

I just wanted too say what a wonderful company Eves Addiction isI have purchased several pieces of jewelry from themThe prices are wonderful and I always have a coupon or discount too use for my purchaseThe shipping time is super quick and the products are always beautiful and well madeRecently I had an issue with an order that was actually my fault but they replaced the piece for me at no chargeThey are definitely a customer orientated company and will continue to get my business!

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, [redacted]

A Supervisor has reached out to the customer and sent a prepaid return label to have the product returned at no charge to the customer Upon receipt of the product the customers order will be refunded in fullThe customer was pleased with this resolution If there is anything we can do to further resolve please feel free to contact us directlyThank you

This case has been completely resolved The customer has been refunded $U.Sdollars As an extended apology we have also issued a $gift card If there is anything further please feel free to let us know Sincerely, From You Flowers LLC

My Mother almost cried because she was so happy with her Mother's pendant it has all of her daughters on itI LOVE my stone heart ringI have a stone for my son and each of his family membersI will be making other purchases in the future and telling my friends about the site

Hello,My records show that we have sent a check to the customer for a full refund I apologize for any inconvenience.Thank you [redacted]

I placed an order in NovLater I realized I needed to change a birthstone colorI called and thier RepMolly was so kindShe went to the warehouse, found the neclace, and changed the stone! She didn't charge me! I called again to see if my Moms neclace would be in by Christmas and RepCharles said it would notHe helped me find a replacement and even applied the same discount I had originally received! He also sent it overnight at thier cost to ensure my mom had a great Christmas!!! What a great company....I would recomend thier beautiful jewelry and great service to anyone!!

I’m writing in regards to case ID [redacted] At this time we have tried to contact this customer multiple times in regards to this caseWe have left several messages and tried contacting them via email and haven’t heard a response back as of todayAt this time we offered her to remake the item even though its well outside our day Return/Exchange policy and offered a $gift cardWe would be happy to further resolve the issue once we hear back from our customerPlease let me know if there is anything else we can do regarding this caseThank you

A Supervisor has contacted the customer and we are sending a pre-paid return label for a full refund and we also extended a $Gift Card for the inconvenience She was really happy that I called to resolve this issue with herIf there is anything further we can do to further resolve this issue please feel free to let us knowThank you

Hello,The total of the order was $45.85.$was refunded on 5/26/and $was refunded on 5/28/15.Please let me know if you need further assistance.Thank you [redacted] ***

This case has been completely resolvedWe have credited back the customer in the full amount of the order, mailed a prepaid return label and also extended a $gift cardThe customer was very pleased with this resolutionPlease let us know if there is anything else we can do regarding this case.Thank you