EvesAddiction.com

Hello,We apologize for the delay with your order during this holiday season I see that we did ship your order via [redacted] and it was delivered on 12/17/ The tracking number is: href="https://omx.ordermotion.com/en/track_order.asp?Command=CarrierDetail&Order...⇄ [redacted] &_t=1419435090442"> [redacted] Please let me know if we can assist further.Thank you and have a happy holiday!***EvesAddiction***

I’m writing in regards to case ID ***At this time we have tried to contact this customer multiple times in regards to this caseWe have left several messages and tried contacting them via email and haven’t heard a response back as of todayAt this time we have gone ahead and refunded this
customer in full for their orderWe would be happy to further resolve the issue once we hear back from our customerPlease let me know if there is anything else we can do regarding this case.Thank you

Hello, we apologize for the delay in processing your damaged itemWe have located your package and are sending out a replacement necklace along with a $gift card as an apologyThank you!***
EvesAddiction.com

This order was confirmed delivered on December 23, at 9:a.mand we have issued the customer a refund for $shipping cost that she paidSincerely, The Eve's Addiction Team. Thank you!

I have bought several pieces of jewelry from Eve's Addiction over yearsSome are quality and some are very poor defective qualityTheir customer
service was always good until this last monthsMany of the items I ordered
were defective upon arrivalI would be told because they were clearance items
I could never return them when they were blatantly and looked like trashI was
persistent and asked for an exchange for another style of ring which was acceptableThe last order I made online should have been a simple oneInstead, I got a voice-
mail on my cell while in a classroom, as I am a teacherI was told to call themI
called and was told I could never order "clearance" items ever again because I had
insisted on exchangesI was dumbfounded this was the first I was ever told this in
years! I asked why clearance items were becoming more unacceptableI was told
"it is a possibility that clearance items may be damaged" and I demanded to talk to a supervisorThe supervisor denied the other sales lady said that to meShe began
insulting my intelligence also, yet all the sudden said she would honor my current order but that I can never order anything whatsoever after this order of itemsWow! I then asked to speak or have a contact name for the CEO or ownerI was asked "Why?" and then told "no"I found it strange to be denied the owner's name at a minimum! I said I would find it somehow on the Revdex.com siteI saw Ray G*** as the ownerI called back
to Eve's Addiction and asked for his contact informationI was told by a third lady today that they are not allowed to give out his information "over the phone" and I asked them to e-mail it to me, and they refused as well! I contacted the Revdex.com in Connecticut and was informed that the CEO of Eves Addiction is now Michael C*** as of I will say that the products at Eves Addiction have steadily declined in trusted qualityI will take my superb customer loyalty and patronage to a new company as I am an avid collector of silver jewelryI am convinced the company realizes their jig is up and they do not want to deal with an intelligent buyer who is unwilling to accept damaged, defective, and ugly pieces of jewelry! Furthermore, their website seriously needs updated! They have the wrong pictures that do not match the descriptions and they have many pieces that are no longer available and cause a lot of disappointment that is needless to their customersI think the phone associates try desperately to quiet complaints and throw the blame onto the customerI will not tolerate that treatment to be told I can order their regular priced items but now barred from ordering clearance items! That says it all!

This case has been completely resolvedWe have credited back the customer in the full amount of the order, mailed a prepaid return label and also extended a $gift cardThe customer was very pleased with this resolutionPlease let us know if there is anything else we can do regarding this
case.Thank you

This case has been completely resolvedWe have tried contacting the customer multiple times via email and we have left several messages and have not heard backAt this time we have refunded the customer all of her shipping cost in the amount of $Our company has also mailed out a letter of
apology to the customerWe are considering this case closedPlease let us know if there is anything further we can do to assist.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

This case has been
completely resolvedWe will be crediting back the customer in the full amount of the order once the order has been returned We have issued prepaid return label to cover the cost of the returnThe customer was very pleased with this resolution and will remove the complaint once the return and refund have been completedPlease let us know if there is anything else we can do regarding this caseThank you

The bracelet, signet ring and necklace are amazing in quality and look I have been looking for the right pieces that were masculine enough but not over the top, they definitely are the place to shop Oh, the customer service was hands above the rest by far

I had the most excellent customer service (and great product quality) from EvesAddictionPersonalized wedding gift got engraved not quite right---no one's fault--- and they made it rightThey replaced the item, at no cost to me, AND they made sure it got shipped extra fast to me in time for said weddingTop notchThanks so much

A Supervisor has contacted the customer and we are sending a pre-paid return label for a full refund and we also extended a $Gift
Card for the inconvenience She was really happy that I called to resolve this issue with herIf there is anything further we can do to further resolve this issue please feel free to let us knowThank you

This case has been completely resolvedWe have made numerous attempts by phone and via email to reach out to the customer, but haven't heard a response back yetAt this time we have made sure the customer has been refunded in full for the orderWe have also provided a prepaid return label for this customer so the item can be returned Please let us know if there is anything else we can do regarding this case.Thank you

EXELLENT customer service from Michelle I had entered a wrong expiration date on my CC and she immediately corrected I had also forgotten to enter a 20% discount code when I entered my purchase and she applied that when I called back That saved me an additional $on their already discounted pricing Excellent products Excellent service

This was my first time ordering from Eve's Addiction I wanted a bracelets with a very special sayingCharles at Customer Service was very kind, helpful and professionalI spoke to him about times and each time he was as great to talk to as the first timeWith his help and that of the engraver Steven I was able to get what I wanted on the braceletsThe bracelets are beautiful and more than what I thought they'd beI'm very happy with my purchase and look foward to ordering from them again

This case has been completely resolvedWe have spoken with the customer this morning and we are
sending the customer a prepaid return label so she can send the item back to us
for a returnThe customer was extremely happy and said she will post a
positive comment on Revdex.com for the resolutionThe
Prepaid return label tracking number that was sent to
customer*** *** *** *** *** **Please let us know if there is anything else we can do regarding this case.Thank you

This had been my first experience with Eve's AddictionI had ordered custom piece of jewelryOne piece had been A House of Harlow locket, engravedI had selected for shipping Priority 2nd DayAs everyone knows what may look great in a picture is not always the caseAs it turns out, I received an e-mail from Eve's Addiction when part of my order shipped, *** *** ** *** locketIt actually shipped the day after I ordered itThe post office messed up delivery beyond beliefWhen I left a message for Eve's Addiction to see if they knew what was going on and to please call meWould you believe a customer representative actually called back! He was professional and friendly, actually apologized for what had happened to my order, credited back to me the shipping charges, and offered to change the shipping method on the other piece of jewelry that was customizedWell over a week later, and finally the post office got its act together and delivered the locketAnd wow, the locket far exceeded my expectations, it's gorgeousBetween the quality and beauty of their jewelry, and their amazing and wonderful customer service , I will definitely become a repeat customer

We have tried to contact this customer on multiple occasions via email and have left several messagesAs of today we have not heard anything back from our customerAt this time we have credited the customers account in full and we have mailed a prepaid return labelPlease let us know if there is anything else we can do regarding this caseThank you

This case has been completely resolvedOur customer placed an order for a necklace but engraving was never
confirmed online when placing the order, therefore the necklace arrived blank
The customer did end up placing a new order with engraving so we provided a discount of 35%
off
instead of 20%, refunded shipping cost and provided a prepaid return label
so the blank necklace could be sent back to us for a full refundThe customer was very pleased with this resolutionPlease let us know if there is anything else we can do regarding this case.Thank you

Sad to sayMost of the negative comments are correctI read the reviews after the fact I had already spent $on jewelrySo I was very nervous I just got ***Jewelry came fast but when I opened it I was slightly disappointedIt does look pretty cheapFor the price I paid I expected betterThe vintage cross looks really cheapI had a dog tag engraved with a photoYou can hardly see the photo on the dog tag unless you move it to get better light on itThe vintage ring is okKinda feel dupedLesson learned I guessTheir products are not worth the high prices they chargeI guess they're supposed to be sterling silver but they're not even good looking sterling silverNeedless to say I wouldn't recommend buying from this companyIt's more like costume jewelryLess