EvesAddiction.com

We are sorry to hear that you are unhappy with the necklace you received.  Our website does indicate the measurement of the pendant as .5" wide.  This is a petite, .925 sterling silver pendant with an Austrian Crystal birthstone.  We did offer to have our inspections team inspect your...

piece of jewelry for defects in the engraving.  Please return it and we will be happy to do so.  Our return address is:
EvesAddiction.com - Inspections
[redacted]
Upon receipt of your item, we will be happy to inspect it and issue a refund if necessary.
Thank you
[redacted]
Customer Service Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

This case has been completely resolved. We will be crediting back the customer in the full amount of the order. We have mailed a pre-paid label for the return of the product and once received the refund will be issued. The customer was very pleased with this resolution. Please let us know if there...

is anything else we can do regarding this case.Thank you

Hello, we apologize for the delay in processing your damaged item. We have located your package and are sending out a replacement necklace along with a $20 gift card as an apology.Thank you![redacted]EvesAddiction.com

Complaint: [redacted]
I am rejecting this response because:
I just received the return label yesterday @ 230pm. I put the bracelet back into the box and put it in the mail box this morning.  I request a written verification for the refund to the [redacted] that was used to purchase the bracelet upon refund be sent to my email @ [redacted].  thank you very much.
Sincerely,
[redacted]

This case has been completely resolved. We have credited back our customer in the full amount of their order when the return and exchange was processed. The customer was pleased with this resolution. Please let us know if there is anything else we can do regarding this case.
Thank you

I placed an order for Christmas 2014 of 3 engraved bracelets (about $58/each plus engraving). Upon placing the order I was informed that the bracelet was on back order until 1/8/15. I figured three weeks was long but I really liked the item for our boys.
It has been 6 weeks now and all I have received are proposed dates of delivery from their website: the date has changed 3 times (1/15, then 1/20, now 1/29). I have had to call numerous times to check on this order -- there have been no emails from the company stating the delivery date changed -- no telephone call from a customer rep advising the changes to my order -- NO CUSTOMER CARE WHATSOEVER. I was instructed by their phone rep to just keep checking my emails or call to confirm delivery date - IN OTHER WORDS: KEEP WAITING.
After waiting 6 weeks, I am frustrated and still do not have the items I paid for, with a proposed date it MAY be delivered. Today, I have requested they cancel my order so that I can place it with a more reliable company. This was my first time using EvesAddiction and due to their lack of care for the customer -- it is regrettably my last.

I’m writing in regards to case ID [redacted]. At this time we have tried to contact this customer multiple times in regards to this case. We have left several messages and tried contacting them via email and haven’t heard a response back as of today. At this time we have gone ahead and refunded this...

customer in full for their order and issued a $15.00 gift card as well. We would be happy to further resolve the issue once we hear back from our customer. Please let me know if there is anything else we can do regarding this case.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I sent the necklace back for a refund, I hope the company stand to their word and refunds my card as they promised.
Sincerely,
[redacted]

We  resolved this issue with an additional 15% off the order plus a replacement which I will personally inspect before leaving our facility. The replacement ring will be shipped [redacted] to arrive on Friday. Customer was happy with the resolution.  Sincerely,  The Eve's...

Addiction Team

This case has been completely resolved. We have credited back our customer in the full amount of their order when the return and exchange was processed. The customer was pleased with this resolution. Please let us know if there is anything else we can do regarding this case.Thank you

I’m writing in regards to case ID [redacted]. At this time we have tried to contact this customer multiple times in regards to this case. We have left several messages and tried contacting them via email and haven’t heard a response back as of today. At this time we have restocked the item today,...

which will ship this afternoon and take 7-10 business days to be delivered. We have issued her an additional 30% off the order (on top of the 30% discount she already had) and honored free shipping. The customer was never initially charged for the order as we do not charge our customers until their order batches into our warehouse. Therefore she will not receive a refund but instead will only be charged $49.98 USD instead of $84.35 USD.  Thank you

Hello,We apologize for the delay with your order during this holiday season.  I see that we did ship your order via [redacted] and it was delivered on 12/17/2014.   The tracking number is:  [redacted]Please let me know if we can assist further.Thank you and have a...

happy holiday![redacted]EvesAddiction[redacted]

This case has been completely resolved. We have credited back the customer in the full amount of the order, mailed a prepaid return label and also...

extended a $25.00 gift card. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.Thank you

Hello -
I have reviewed your attachment and your attachment refers to a different item, this is not the item you purchased.  Attached is an image of the item you purchased, item # [redacted] Sterling Silver Single CZ Petite Round Tag Birthstone Pendant.  The .5" size is indicated in the Product Description as well as the Size and Materials.  This is a small, petite birthstone charm which is a very popular selling item for us, we have not received any complaints besides this on on this item.  There is nothing misleading about this product listing.
The item number in your attachment is item # [redacted] which is a completely different item, not the one purchased. 
Also included in our attachment is a snapshot of your order showing the item number purchased.
We will be happy to issue you a refund upon receipt of your returned item.
Thank you -
[redacted]
Customer Service Manager

Hello, I have viewed the customer's account and we have received no written or telephone communications from him in regards to this order that was placed last September 2013.  The ring he purchased is a .925 sterling silver wedding band, it is not plated.  We will be happy to inspect the...

ring that he has and either repair or replace it.  Please return it to our inspections department:
EvesAddiction.com - Inspections
[redacted]
Thank you!
[redacted]

Hello,The total of the order was $45.85.$39.90 was refunded on 5/26/15 and $5.95 was refunded on 5/28/15.Please let me know if you need further assistance.Thank you[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely, [redacted]

I placed an order in Nov. Later I realized I needed to change a birthstone color. I called and thier Rep. Molly was so kind. She went to the warehouse, found the neclace, and changed the stone! She didn't charge me! I called again to see if my Moms neclace would be in by Christmas and Rep. Charles said it would not. He helped me find a replacement and even applied the same discount I had originally received! He also sent it overnight at thier cost to ensure my mom had a great Christmas!!! What a great company....I would recomend thier beautiful jewelry and great service to anyone!!