EvesAddiction.com

I’m writing in...

regards to case ID [redacted] At this time we have tried to contact this customer multiple times in regards to this case. We have left several messages and tried contacting them via email and haven’t heard a response back as of today. At this time we offered her to remake the item even though its well outside our 60 day Return/Exchange policy and offered a $20 gift card. We would be happy to further resolve the issue once we hear back from our customer. Please let me know if there is anything else we can do regarding this case.
Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

I first received a pair of earrings as a gift, and was so pleased with the quality, that I went to this e-tail website myself to see what other kind of merchandise was available. Since receiving my gift in August, I have gone on to purchase 4 more jewelry items for myself. All 5 of these jewelry items have been of the nicest quality and style, and the prices have been extremely fair. One of the rings I purchased was a wrong size, and the exchange was conducted quickly and without any problems (note: I did not buy engraved pieces). I have been recommending Eve's Addiction to my friends and family. I have found this to be a fair and adequate business to deal with.

Hello,My records show that we have sent a check to the customer for a full refund.  I apologize for any inconvenience.Thank you[redacted]

Hello,We apologize for the delay with your order during this holiday season.  I see that we did ship your order via [redacted] and it was delivered on 12/17/2014.   The tracking number is: 
href="https://omx.ordermotion.com/en/track_order.asp?Command=CarrierDetail&O...⇄ let me know if we can assist further.Thank you and have a happy holiday![redacted]EvesAddiction[redacted]

This case has been completely resolved. Our customer placed an order for a necklace but engraving was never
confirmed online when placing the order, therefore the necklace arrived blank.
The customer did end up  placing a new order with engraving so we provided a...

discount of 35%
off instead of 20%, refunded shipping cost and provided a prepaid return label
so the blank necklace could be sent back to us for a full refund. The customer was very pleased with this resolution. Please let us know if there is anything else we can do regarding this case.Thank you

A Supervisor has reached out to the customer and sent a prepaid return label to have the product returned at no charge to the customer.  Upon receipt of the product the customers order will be refunded in full. The customer was pleased with this resolution.  If there is anything we can do...

to further resolve please feel free to contact us directly. Thank you.

In regards to this case the customer has been offered and accepted a replacement order.  She was very pleased with this resolution.  If we can do anything further please let us know.  Thank you

I ordered from this website for the first time looking to get an engraved bracelet for my aunt battling breast cancer and when my order arrived I was highly disappointed! Both the picture engraved and the words on the other side were barely visible. The examples on their website look nothing like the actual products!

Revdex.com:I spoke with Amy the Customer Service Supervisor and she was excellent to deal with. She made sure I got a beautiful replacement bracelet and she kept in contact with me for any concerns on the new bracelet. They did a great job and sent this one to me overnight. I will most definitely deal with Eve's Addiction again as the quality and response to my concerns were immediately addressed and corrected.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I WILL EXECPT THIS SETTLEMENT AS LONG AS I GET A FULL REFUND FOR THE ITEM AS WELL AS THE SHIPPING COST. MY DAUGHTER WOULDN'T BE OUT ANY MONEY IF THE COMPANY DIDNT MESS UP THE RING SO HORRIBLY. SO ALL COST SHOULD BE REFUNDED. THANK YOU [redacted]
Sincerely,
[redacted]

This case has been completely resolved. We have credited back the customer in the full amount of the order, along with a prepaid return label to send back the damaged products free of charge. The customer was very pleased with this resolution. Please let us know if there is anything else we can do...

regarding this case.Thank you

A Supervisor has reached out to the customer and sent a prepaid return label to have the product returned at no charge to the customer.  Upon receipt of the product the customers order will be refunded in full. The customer was pleased with this resolution.  If there is anything we can...

do to further resolve please feel free to contact us directly. Thank you.

Complaint: [redacted]
I am rejecting this response because: I still have yet to receive my credit in my account. Today is January 22nd. I went into the bank today and they still don’t show anything pending from eves addiction. So until I see that credit I would not say I’m satisfied as the company says. However I realize credits take time to process so I’m giving it a couple more days. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Will try send ring back and see if they will repair or replace the item.
Thank you for your mediation efforts.
Sincerely,
[redacted]

This case has been completely resolved.  The customer has been refunded $76.75 U.S. dollars.  As an extended apology we have also issued a $20.00 gift card.  If there is anything further please feel free to let us know.  Sincerely, From You Flowers LLC

I’m writing in regards to case ID [redacted]. At this time we have tried to contact this customer multiple times in regards to this case. We have left several messages and tried contacting them via email and haven’t heard a response back as of today. At this time we have gone ahead and refunded this...

customer in full for their order and have also provided a prepaid return label so they may send the item back if they are not satisfied. Please let me know if there is anything else we can do regarding this case.   Thank you for your time.   Tayler

Complaint: [redacted]
I am rejecting this response because:
 
 
  From: [redacted] Sent: Friday, May 22, 2015 10:14 AMTo: [redacted]Subject: Re: RE: You have a New Message from Revdex.com Serving [redacted] Regarding Complaint #[redacted]  
They did receive the ring already. When I asked how long it would take to get the full refund they stated that they will only give me credit towards a new item or resend the same item. When I got the email from the Revdex.com saying that the company responded to the complaint, I wrote in the response to the Revdex.com that I would agree to settle and close the case if I was issued a full refund for the product. There wasn't an option in the email to just respond without having to accept or deny to the agreement. That's why I stated what I stated in the response. However they are now going back on the terms of settlement. They don't intend on refunding my money. That's what they told me when I called them and asked how long the process takes. I put a [redacted] tracking number on the package so I'd know when the company received the ring back and to insure that there couldn't be any issues of when they received the item. So I need to reopen the file or whatever needs to be done since they're now saying they're NOT giving me a full refund. That was the terms to settle the complaint

This case has been completely resolved. We have spoken with the customer this morning and we are
sending the customer a prepaid return label so she can send the item back to us
for a return. The customer was extremely happy and said she will post a
positive comment on Revdex.com for...

the resolution. The Prepaid return label tracking number that was sent to
customer[redacted]. Please let us know if there is anything else we can do regarding this case.Thank you

A Supervisor has contacted the customer and we are sending  a pre-paid return label for a full refund and we also extended a $30.00 Gift Card for the inconvenience.  She was really happy that I called to resolve this issue with her. If there is anything further we can do to further resolve...

this issue please feel free to let us know. Thank you