EvesAddiction.com

Complaint: ***
I am rejecting this response because:
I see no other product that I would like. I would just like the amount my wife was charged to be put back on her credit card
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: From: *** *** *** Sent: Friday, May 22, 10:AM To: *** *** Subject: Re: RE: You have a New Message from Revdex.com Serving *** Regarding Complaint #*** They did receive the ring alreadyWhen I asked how long it would take to get the full refund they stated that they will only give me credit towards a new item or resend the same itemWhen I got the email from the Revdex.com saying that the company responded to the complaint, I wrote in the response to the Revdex.com that I would agree to settle and close the case if I was issued a full refund for the productThere wasn't an option in the email to just respond without having to accept or deny to the agreementThat's why I stated what I stated in the responseHowever they are now going back on the terms of settlementThey don't intend on refunding my moneyThat's what they told me when I called them and asked how long the process takesI put a *** tracking number on the package so I'd know when the company received the ring back and to insure that there couldn't be any issues of when they received the itemSo I need to reopen the file or whatever needs to be done since they're now saying they're NOT giving me a full refundThat was the terms to settle the complaint

I’m writing in regards to case ID *** At this time we have tried to contact this customer multiple times in regards to this caseWe have left several messages and tried contacting them via email and haven’t heard a response back as of todayAt this time we offered her to remake the item even
though its well outside our day Return/Exchange policy and offered a $gift card. We would be happy to further resolve the issue once we hear back from our customerPlease let me know if there is anything else we can do regarding this case.Thank you

We have tried to reach out to our customer and have left several message and emails and have not heard backAt this time we have re shipped the order via *** with a tracking number of *** We are considering this case closed unless we hear back from our customer Please
let us know if there is anything else we can do regarding this case.Thank you

We have tried to contact this customer on multiple occasions via email and have left several messagesAs of today we have not heard anything back from our customerAt this time we have credited the customers account in full and we have mailed a prepaid return labelPlease let us know if there is anything else we can do regarding this case.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

This case has been
completely resolvedWe will be crediting back the customer in the full amount of the orderWe have mailed a pre-paid label for the return of the product and once received the refund will be issuedThe customer was very pleased with this resolutionPlease let us know if there is anything else we can do regarding this caseThank you

I’m writing in regards to case ID ***At this time we have tried to contact this customer multiple times in regards to this caseWe have left several messages and tried contacting them via email and haven’t heard a response back as of todayAt this time we have gone ahead and refunded
this customer in full for their order and have also provided a prepaid return label so they may send the item back if they are not satisfiedPlease let me know if there is anything else we can do regarding this case Thank you for your time Tayler

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***6, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Hello, this is *** ***I emailed you recently a complaint about Eves AddictionI wanted to let you know that they have returned my money to my account! Thank you so much for you help! Sent from my iPhone

Thank you for your message. We apologize for any confusion with your orders. We are happy to issue you a full refund. We have not received your returns yet, please let us know the tracking numbers for the returned packages so we can locate them and process your return
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Thank you
*** ***

This case has been completely resolved We have called and spoke with this customer, we are going to be
setting up a replacement order with a prepaid return label so the customer can
send the broken one back to usWe are currently waiting for the customer to
call us back with an alternate
item as they are worried the one they have will
breakI provided the customer with his order number so there would be no
future issues with getting in contact with us Please let us know if there is anything else we can do regarding this case.Thank you

We have spoken with our customer regarding this case and it has been completely resolvedThe customer contacted us after the order had been shipped upset about the amount of time it would take to shipWe did explain that it was due to a custom item being ordered and that can take 3-days to be
createdAs a courtesy we have gone ahead and refunded all shipping costOur customer was very pleased with the resolution and has decided to keep the itemPlease let us know if there is anything else we can do regarding this case Thank you

I ordered engraved silver bracelets for my wedding party, and after a few days two of the five bracelets have already snappedOne of them scratched my sister in law when it brokeI paid $(per bracelet!) for a product that I can't wear, and now have to tell everyone else not to wear theirs so they don't injure themselvesWhen I contacted Eves Addiction for a refund, they told me they would not refund my money because the items were personalizedI'm not sure why that matters when the product is broken and defectiveThey said I could exchange them, but why would I ever want to have another product from this overpriced, awful website? I have zero confidence that the next item would be any better!
I wish there were more ways to tell people to stay away!!

I’m writing in regards to case ID 12*** At this time we have tried to contact this customer multiple times in regards to this caseWe have left several messages and tried contacting them via email and are awaiting further information from the customer At this time we have gone ahead and
refunded this customer in full for their orderWe would be happy to further resolve the issue once we hear back from our customerPlease let me know if there is anything else we can do regarding this case.Thank you

This has been resolved by setting up a replacement for a similar item which was shipped via Next Day Air that arrived todayShe also received a partial refund of $for the price difference in the itemsBefore we shipped the order out we sent the customer a picture of the photo pendant,
which she responded was beautiful and very happy withThe replacement was confirmed delivered today at pmThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

I purchased three items from Eve's Addiction and love them all! They're beautiful, have great prices, came in to days even though personalized, and I will shop there in the futureI got a sterling silver mother/grandmother ring with stones for $on saleI LOVE IT!!!!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]