Evine

Initial Business Response / [redacted] (1000, 5, 2015/04/10) */ Dear [redacted] ***, We have received your complaint from the Revdex.com regarding the return of your Baxton Studio Sectional (order# XXXXXXXXX)I apologize for any inconvenience this has caused During our conversation on April 10, 2015, I advised that the return of your order has been entered into the systemBoth ValuePays that have been charged will be credited in full within 3-business days If you have any further questions or concerns, if you have and further questions or concerns, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted] @evine.com between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, [redacted] Office of the President EVINE Live CC: Revdex.com

Dear [redacted] ***, We have received your complaint from the Revdex.com regarding your claim of non-receipt of packages from an order placed on January 4, (order # [redacted] )I apologize for any inconvenience this has caused You contacted EVINE Live on March 5, to report that you had not received packages from you order, and claims were openedAs part of the claims process, claim forms were sent to your email address on March 10, Our records indicate that you contacted EVINE Live on April 9, to report that you had not received these forms, and on April 10, 2015, new forms were mailed to you, but they were not received backYou have not contacted EVINE Live regarding this matter since April 9, We apologize, but too much time has elapsed for EVINE Live to pursue a claim on these packages, and we are unable to assist you furtherIf you have questions, please contact our Claims team at [redacted] If you would like to discuss this matter further, please contact me directly via telephone at [redacted] or [redacted] or via email at ***@evine.com between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, Douglas [redacted] Executive Resolution Office EVINE Live CC: Revdex.com

Initial Business Response / [redacted] (1000, 5, 2014/11/21) */ Dear [redacted] , We have received your complaint from the Revdex.com regarding your order for the Jambu boots (order# [redacted] )I apologize for any inconvenience this has caused During our conversation on November 20, 2014, I advised that we did confirm the shipment of these boots we received this year were made of faux Vegan leather, not real leather as was last year's shipmentWe have removed this item from our website until our warehouse is able to sort through the inventoryAt this time, we do not know if we have any stock from last year's shipment available I have emailed you a UPS label to return both pairs of boots for a full refundOnce I receive confirmation that our inventory has been sorted, I will contact you; however, I am unsure when this will take place If you have and further questions or concerns, please contact me directly via telephone at [redacted] or [redacted] or via email at [redacted] @shophq.com between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, [redacted] Office of the President ShopHQ CC: Revdex.com

Dear [redacted] , We have received your complaint from the Revdex.com regarding your request to return order # [redacted] I apologize for any inconvenience this has causedDuring our conversation on April 6, 2016, I advised you that this order was placed on December 16, 2016, and was covered by our extended holiday return policy, and that we would have needed to receive it in our returns department by January 31, You claimed that you had contacted EVINE within this return period, and that our agent directed you to the manufacturer’s warranty rather than providing return instructions I advised you that we do not have any notes to this extent, and I was unable to find recorded calls within the return timeframeI advised you that we would have to ask that you work within the terms of Invicta’s warranty, and that I would request that a representative from Invicta contact you to initiate a warranty claimIf you would like to discuss this matter further, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at [redacted] between the hours of 9am-5:30pm EST, Monday through FridayThank you for your understanding and cooperationSincerely, Douglas [redacted] Executive Resolution Office EVINE Live CC: Revdex.com

Initial Business Response / [redacted] (1000, 5, 2015/03/03) */ Dear [redacted] , We have received your complaint from the Revdex.com regarding the delivery and return issues with your TV orders (order# XXXXXXXX and XXXXXXXX)I apologize for any inconvenience this has caused During my conversation with [redacted] on March 2, 2015, I advised that credit was issued for your original order# XXXXXXXX on February 25, In addition, I advised that I would be contacting our transportation team to have the pickup of your second order# XXXXXXXX scheduled by YRC as soon as possibleOnce I have received confirmation that your TV has been picked up, I will issue credit and contact you to advise of the return being processed In the meantime, if you have and further questions or concerns, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted] @evine.com between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, [redacted] of the [redacted] EVINE Live CC: Revdex.com Final Business Response / [redacted] (1000, 8, 2015/03/09) */ Dear [redacted] , This letter is to follow up with my previous correspondence dated March 4, During my conversation with [redacted] on March 5, 2015, I advised that we received confirmation that the second TV (order# XXXXXXXX) has been picked upI have processed the return of this orderPlease allow 3-business days for the credit to reflect with your issuing bank If you have and further questions or concerns, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted] @evine.com between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, [redacted] of the [redacted] EVINE Live CC: Revdex.com

Initial Business Response / [redacted] (1000, 5, 2015/07/02) */ Dear [redacted] ***, We have received your complaint from the Revdex.com regarding the American Comfort unit ordered by [redacted] (order# XXXXXXXX)I apologize for any inconvenience this has caused During our conversation on June 30, 2015, I advised that we are issuing credit to the original method of payment for the orderPlease allow 3-business days for the credit to reflect with the issuing bank If you have any further questions or concerns, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted] @evine.com between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, [redacted] of the President EVINE Live CC: Revdex.com

I ordered a body care and makeup set from this company right before Christmas, I disliked the smell of the body care so decided to return itI affixed the label that came with it and took it to mail back not giving it a second thoughtThe woman at the packaging place said I need to pay $ in return shipping? I said no there's a return label on it and lo and behold the label said postage requiredI thought well it's just a mistake I will call and get it straightened out right? WRONGThe customer service rep said some items do not come with prepaid return labels and asked what was wrong with the item, I told her I didn't like the smell of the body careShe basically treated me like crap and said I had to pay return postageWhen I told her I would never shop with them again she said "that's your choice"I was so angry I hung up! They have the WORST customer service I have ever encounteredThis company is ripping people off, they only do this so you are stuck with the item knowing you will not pay over half the cost to ship it backDo not do business with them!! They have zero respect for you as a customer or consumer, stick with HSN or QVC

Initial Business Response / [redacted] (1000, 6, 2014/10/17) */ Dear [redacted] ***, We have received your complaint from the Revdex.com regarding the shipping and handling credit for the Paint Zoom Sprayer [redacted] (order# XXXXXXXX) ordered on your husband's accountI apologize for any inconvenience this has caused I attempted to reach you by phone on October 14, and received a return voicemail from you advising that you did not want to discuss this further by phone After reviewing your account, I found that the $shipping and handling credit for the sprayer kit was applied to the open ValuePays on the itemWhen an item has future ValuePays, this is how any credits are appliedYou were not charged the scheduled July payment of $and the August payment was reduced to $from $I apologized you were not informed of this when contacting Customer Service If you have additional questions, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted] @shophq.com between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, [redacted] of the President ShopHQ CC: Revdex.com Initial Consumer Rebuttal / [redacted] (3000, 8, 2014/10/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was charged for value pay payments , per my statement from the bank and from shop hqThey were all withdrawn from my credit/debit accountsTherefore, I am still owed the final refund of $ Final Consumer Response / [redacted] (3000, 13, 2014/10/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) Per my previous response, I made all six value pay paymentAll six were withdrawn from either my paypal account or from my personal debit accountI did make the July payment I have the information printed out from my shop hq account as well as banking statementsI still have never received my refund of $and/or it was never credited to my value pay paymentsAgain, I have the paperwork that shows this is not trueI see what you typed up as payments, but that is not what my accountInfo and banking statementsI have copies of all to prove this if needed Final Business Response / [redacted] (4000, 17, 2014/10/23) */ Hi [redacted] , Here is a list of all of the charges/credits for order# XXXXXXXX, which consisted of a total of three items: Date Order# Type Amount Type Payment Terms Item# Item Description 23-Jun-XXXXXXXX Charge $PayPal Pay in Full XXX-XXX PAINT ZOOM CONTAINERS SET OF THREE 26-Jun-XXXXXXXX Credit $PayPal S&H Refund XXX-XXX PAINT ZOOM CONTAINERS SET OF THREE 23-Jun-XXXXXXXX Charge $PayPal Pay in Full XXX-XXX PAINT ZOOM CONTAINERS SET OF THREE 26-Jun-XXXXXXXX Credit $PayPal S&H Refund XXX-XXX PAINT ZOOM CONTAINERS SET OF THREE 23-Jun-XXXXXXXX Charge $PayPal 1st ValuePay of XXX-XXX PAINT ZOOM PLATINUM EDITION PAINT SPRAYER KIT BLUE 22-Aug-XXXXXXXX Charge $PayPal 3rd ValuePay of XXX-XXX PAINT ZOOM PLATINUM EDITION PAINT SPRAYER KIT BLUE 12-Oct-XXXXXXXX Charge $MasterCard ending in 4th ValuePay of XXX-XXX PAINT ZOOM PLATINUM EDITION PAINT SPRAYER KIT BLUE 12-Oct-XXXXXXXX Charge $MasterCard ending in 5th ValuePay of XXX-XXX PAINT ZOOM PLATINUM EDITION PAINT SPRAYER KIT BLUE 12-Oct-XXXXXXXX Charge $MasterCard ending in 6th ValuePay of XXX-XXX PAINT ZOOM PLATINUM EDITION PAINT SPRAYER KIT BLUE Here is a list of the ValuePay schedule for item# XXX-XXX before and after the $adjustment: Sequence Due Date Amt Amt after Adjustment 23-Jun-$$ 23-Jul-$$ 22-Aug-$$ 21-Sep-$$ 21-Oct-$$ 20-Nov-$$ I have also attached the three invoices for the items on this order Please let me know if you have any further questions Thanks, [redacted] Senior Supervisor, [redacted] of the President t [redacted] f952.XXX-XXXX e [redacted] @shophq.com wwww.shophq.com

Dear [redacted] , "Times New Roman We have received your complaint from the Revdex.com regarding your return of the Safavieh Carolina chair (order# [redacted] ) I apologize for any inconvenience this has caused Per our conversation on April 1, 2016, I explained that there was an unforeseen delay in processing your refundI apologized for this delay and advised you that I have processed a full refund to the EVINE credit card that was used on the orderThe refund can take 3-business days to process back to your original method of paymentThis time frame depends on your financial institutions processing time If you have any additional questions, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at [redacted] between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, Bridget [redacted] Executive Resolution Office EVINE Live CC: Revdex.com [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/12/01) */ Dear Mr***, This letter is in response to your recent Revdex.com inquiryEVINE Live would like to thank you for taking the time to share your concerns with us regarding your order Our records indicate that on November 9th, you placed XXXXXXXXX for a Cook's Companion qt 1000W Color Ceramic 11-in-Digital Pressure Cooker requesting a payment plan of six monthly paymentsBy requesting the ValuePay option you are agreeing to the terms and conditions of ValuePay with EVINE LiveOrders may be subject to credit approval by EVINE Live and EVINE Live may review credit reports to qualify customers for ValuePayEVINE Live reserves the right to limit or restrict the use of ValuePay at any timeThis information is on our web site at www.evine.com When using ValuePay, EVINE Live is extending you credit because we ship merchandise to you before full payment is receivedBecause of this process, EVINE Live has a legally permissible purpose to pull a credit report as this information is intended to be used for a credit transactionWe use Equifax Information Services LLC to obtain credit report informationWe submit the customer's name and address as it is provided to usThere is also a disclaimer on our website and on air that indicates that ValuePay is available to qualifying customers If you have any further questions please contact our office at X-XXX-XXX-XXXX Sincerely, M [redacted] Credit Payment Specialist II Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) Evine is not allowed to conduct a HARD PULL on my credit without my permissionI was not applying for a credit card, and if you talk with the credit bureau'sagencies cannot conduct a HARD PULL (which is on your credit history for a min of years) without the consumer's permissionIn addition, what is the purpose of flex pay, if they use the same credit inquiry as thought I was applying for a credit cardGIVE ME THE CREDIT CARDEvine Live could have done a "Soft Pull" which does not have a negative affect on my credit, but to do a HARD PULL and negatively affect my credit for a NON CREDIT CARD flex pay is unethicalIF THEY ARE DOING HARD PULLS ON CONSUMERS CREDIT THEN GIVE THE CONSUMER A CREDIT CARDTHE WHOLE IDEA BEHIND FLEX PAY IS TO AVOID OVEREXTENDING WITH CREDIT CARD DEBTI HAVE CONTACTED OUT LOCAL CONSUMER ADVOCATE AND HE IS INTERETED IN THE UNETHICAL DEALINGS EVINE LIVE IS DOING!!!! IF YOU LOOK UNDER THE CONSUMER AFFAIRS COMPLAINTES AGAINST EVINE LIVE, OTHER PEOPLE ARE ANGRY BECAUSE THEY TO HAVE HAD THEIR CREDIT COMPERMISED FROM EVINE LIVE Final Business Response / [redacted] (4000, 9, 2015/12/15) */ Dear Mr***, We are in receipt of your letter to the Revdex.comIt appears that our previous communications with you did not explain the issue as well as you would have liked When order number XXXXXXXXX was placed online, you requested to use our ValuePay option, and you agreed to the terms and conditions of ValuePay with EVINE LiveOrders may be subject to credit approval by EVINE Live and EVINE Live may review credit reports to qualify customers for ValuePayThere is a disclaimer on our website and on air that indicates that ValuePay is available to qualifying customers EVINE Live reserves the right to limit or restrict the use of ValuePay at any timeThis information is our web site at www.evine.comWhen you are placing your order online and chose the ValuePay option there is a "What is ValuePay" icon which you can click on for more informationA disclaimer is also listed under "Terms Of Use." If you have any further questions please contact our office at X-XXX-XXX-XXXX Sincerely, M [redacted] Credit Payment Specialist II

Dear [redacted] ***, "Times New Roman We have received your complaint from the Revdex.com regarding the return of your HP Elitebook (order# [redacted] ) I apologize for any inconvenience this has caused During our conversation on April 28, 2016, I advised you that the refund was issued on April 27, to your Visa card ending in *** You advised that you were no longer with the bank that issued this card I advised you that due to credit card regulations, we must attempt to refund the original method of payment first On May 3, 2016, I contacted you and advised that the refund did process and provided you the transaction number so that you may verify with your former financial institution You advised that if they claim to not have received the refund, were you to call me back? I informed you that unfortunately it would be between you and your bank It was at this point that you disconnected the call If you have any additional questions, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at [redacted] between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, LeShonn [redacted] Executive Resolution Office Evine Live CC: Revdex.com [redacted]

Initial Business Response / [redacted] (1000, 6, 2015/01/07) */ Dear Ms***, ShopHQ would like to thank you for taking the time to share your concerns with us regarding your recent order Our records indicate that on December 8, 2014, you placed order number [redacted] for a Rosetta Spanish Stone requesting a payment plan of six monthly paymentsBy requesting the ValuePay option you are agreeing to the terms and conditions of ValuePay with ShopHQOrders may be subject to credit approval by ShopHQ and ShopHQ may review credit reports to qualify customers for ValuePayShopHQ reserves the right to limit or restrict the use of ValuePay at any timeThis information is on our web site at www.shophq.com When using ValuePay ShopHQ is extending you credit, because we ship merchandise to you before full payment is receivedBecause of this process, ShopHQ has a legally permissible purpose to pull a credit report as this information is intended to be used for a credit transactionWe use Equifax Information Services LLC to obtain credit report informationWe submit the customer's name and address as it is provided to usThere is also a disclaimer on our website and on air that indicates that ValuePay is available to qualifying customers On December 29, we show that you requested to make several payments using our on-line payment systemThe payment in question for $is showing as still being owedWe would be happy to process this payment thru at your request If you have any further questions please contact our office at [redacted] Sincerely, K [redacted] Senior Credit Payment Lead CC: Revdex.com Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/01/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) I partially accept this responseI now understand regarding the credit check issueI've never had another home shopping company pull my credit in over years of purchasing online, so that was not familiar to me, nor have I seen that disclosure online when placing an orderBut I will accept that part of the answer What I am still having an issue with, is the fact that ShopHQ is not acknowledging that the glitch was on their end regarding the payments I madeI faxed a copy to the manager named ***, who told me on 1/6/15, when she finally called me back, that she did receive my faxed payment information, and yes, I did select to make all of those final payments that I listed in my original complaintI also am attaching that for K [redacted] , who might be the same ***, I don't knowWhat I don't appreciate is that a custsvcrep., and a manager would tell a customer what she didn't do, when she has proof of what she did doI submitted proof of all the payments I made to complete those ValuePays on 12/29/My payments were in authorization mode, including the $on the Cozelle ComforterI know what I selected, it did not magically show up in my authorizationsI had to have chosen to pay thisSHopHQ needs to acknowledge that the issue/glitch was on their end, and not my doingI did just what I said I did, as I tried to explain to rep [redacted] who kept telling me what I didn't do and cutting me off, and then Manager ***, saying the same thing until I presented proofWhat has happened since then is that the payment was not takenThat is not my faultThat is ShopHQ's faultSomething didn't complete on their endAgain, [redacted] acknowledged this when she called me back on 1/6/after seeing my fax, and now I need K [redacted] , or whoever else, to acknowledge the sameNever lump all of your customers in to the same moldI'm aware that some may not be honestBut I am very honest and I do what I sayI emphatically stated what I did, but no one wanted to listenGive your customers the courtesy of explaining without knocking down what they are sayingComputer systems sometimes have issues/glitches even in the largest companiesAcknowledge thatThat's still my issue with ShopHQ Final Business Response / [redacted] (4000, 10, 2015/01/13) */ Dear Ms***, We have received your response from the Revdex.com Per your most recent letter, it appears that our records are not corresponding with what you have statedIn order to resolve this issue, we have adjusted the amount of $from your accountThe order number [redacted] is now paid in full If you have any further questions, please feel free to contact us at [redacted] Sincerely, [redacted] Credit Payments Senior Lead CC: Revdex.com

Initial Business Response / [redacted] (1000, 5, 2015/11/25) */ Dear [redacted] , We have received your complaint from the Revdex.com regarding the quality of the Slimming Options High Density Leggings that were purchased (order # XXXXXXXXX)I apologize for any inconvenience this has caused During our conversation on November 25, I advised you that EVINE Live would approve a late return for this orderI also emailed you a prepaid SmartLabel for the products to be returnedI advised you that once items are received at our returns department, a refund would be issued to the original method of payment that was used to place the order If you would like to discuss this matter further, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted] @evine.com between the hours of 9:30am-6pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, Maria [redacted] of the President EVINE Live CC: Revdex.com

"Arial",sans-serif;">Dear [redacted] ***, We have received your complaint from the Revdex.com concerning your Invicta Disney 40mm Pro Diver Ltd Ed Automatic Bracelet Watch w/ 3-Slot Dive Case (order# [redacted] ) I apologize for any inconvenience this has caused You initially called us on December 15th, 2016, to report that you never received your watch We started that investigation and sent claims forms to you on December 29th, You then notified us that you didn’t receive the forms, they were sent via email and mail againWe are not sure why you have not received any of the claims forms that we have sent youIn an effort to resolve the issue with you today, we will issue you a refund without the claims forms If you have any additional questions, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at [redacted] between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, Lisa [redacted] Senior Supervisor Executive Resolution Office Evine CC: Revdex.com

Initial Business Response / [redacted] (1000, 5, 2015/06/16) */ Dear [redacted] ***, We are in receipt of your letter to the Revdex.com Our records show that in June you placed order number XXXXXXXX and order number XXXXXXXX using ValuePayIn September the fourth installments became dueYour credit card declined these transactionsAfter six months, this debt had been sold to our debt buyerDue to this, we have taken a financial loss when offering you ValuePay and are unable to extend this option for future purchasesWe are happy to place any order for you using full payment If you have any further questions please contact our office at X-XXX-XXX-XXXX Sincerely, [redacted] Credit Collections Lead Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) I paid this off once we realized what happenedThis was years ago and still can't see bigger picture? This was paid and it wasn't ignoredWe moved out of state and didn't realize this happened and given the stress of moving and new schools etc., I find it sad and cold for Evine to not see the bigger picture given prior history We would like to purchase many items and are willing to start off small value pay to prove our worthinessIf you cannot accept this then please close all accounts associated with us Final Business Response / [redacted] (4000, 9, 2015/06/17) */ Dear [redacted] ***, We are in receipt of your letter to the Revdex.comIt appears that our previous communications with you did not explain the issue as well as you would have liked When order number XXXXXXXX was requested on our payment plan you had agreed to the terms and conditions of ValuePay with Evine LiveWhen your credit card declined the transactions and no further payment was made after six months, this debt had been sold to our debt buyerDue to this, we have taken a financial loss when offering you ValuePay and are unable to extend this option for future purchases As you've stated you no longer wish to do business with Evine Live, your account has been closedIf you change your mind in the future we will be happy to reopen your account so you may place orders using full payment If you have any further questions please contact our office at X-XXX-XXX-XXXX Sincerely, [redacted] Credit Collections Lead

I just had a problem with one of two denim vests I purchased from EvineI called Customer Service & found a rep who was pleasant, understanding, and who solved my problem instantly (the wrong color vest had been sent to me)I have had a membership with Evine since when it was Value VisionI love the company-great merchandise, fantastic customer service peopleThank YOU~ carol [redacted] **

Initial Business Response / [redacted] (1000, 7, 2014/03/11) */ Dear [redacted] , We have received your complaint from the Revdex.com regarding your Tycoon ring and WDNY Sheerling Faux Fur jacket (order [redacted] )I apologize for any inconvenience this has caused During our conversation on March 3, you stated that your items had shipped but was still showing an authorization amount of $66.73, which is the combined amout of the first ValuePay for each itemI advised you that items are charged once shipped and that some banks may hold the authorized amount for awhile, but that it would be dropped from the account Our records indicate that you have been charged correctly in the amounts of $and $on February and February respectivelyAs you stated that you still believed you had been charged again for this order, I advised you to fax me a copy of your records for reviewAt this time, I have not received any documentation If you have any additional questions, please contact me directly via telephone at [redacted] or [redacted] or via email at [redacted] @shophq.com between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, [redacted] Office of the President ShopHQ CC: Revdex.com

Initial Business Response / [redacted] (1000, 8, 2015/06/15) */ Dear [redacted] , We have received your complaint from the Revdex.com regarding your order of the Naot Sandals (order# XXXXXXXXX)I apologize for any inconvenience this has caused I have attempted to reach you by phone to no avail If you would like to discuss this further, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted] @evine.com between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, [redacted] Office of the President EVINE Live CC: Revdex.com

Initial Business Response / [redacted] (1000, 5, 2015/05/01) */ Dear Ms [redacted] : We are in receipt of your letter to the Revdex.com Your account with Evine Live had gone over days past due on Order# XXXXXXXX, therefore, the ValuePay option was removed for future purchasesI have reviewed your account and the Valuepay option has been reinstated as a one-time exception As of today your account with Evine Live is in good standings and you are able to purchase using the ValuePay option If you have any further questions or concerns, please contact our Customer Service Department at X-XXX-XXX-XXXX Sincerely, [redacted] Senior Credit Payments Lead CC: Revdex.com Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/05/04) */ (The consumer indicated he/she ACCEPTED the response from the business.)

I enjoy evine live everyday even if I don't purchase Customer service has been very easy and helpful with my questions I feel they do not sell anything they would not purchase I have shopped here since value vision I trust Evine Live