Evine

Initial Business Response / [redacted] (1000, 5, 2014/02/03) */ Dear [redacted] , We have received your complaint from the Revdex.com regarding the return of order [redacted] I apologize for any inconvenience this has caused I have attempted to reach you by telephone to no avail Our records indicate that this return was processed on January 26, 2014, and a refund was issued If you need further assistance, please contact me directly via telephone at 952-852-or [redacted] or via email at [email protected] between the hours of 8am-4:30pm CST, Monday through Friday Thank you for your understanding and cooperation Sincerely, [redacted] Office of the President ShopHQ CC: Revdex.com

Initial Business Response / [redacted] (1000, 5, 2016/03/11) */ Dear [redacted] , We have received your complaint from the Revdex.com regarding your return of the Brad Skincare the Ultra Collection (order# [redacted] )I apologize for any inconvenience this has caused Per our conversation on March 9, 2016, I advised you that since you stated that this order was returned in the same package as another order that had been processed as a return, that I would process a full refund of this orderThis return has been processed, and you can verify the refunds for the three ValuePays with your Visa provider If you have any additional questions, please contact me directly via telephone at [redacted] or [redacted] or via email at [redacted] @evine.combetween the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, Bridget [redacted] Executive Resolution Office EVINE Live CC: Revdex.com Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/03/15) */

Initial Business Response / [redacted] (1000, 5, 2015/04/20) */ Dear [redacted] , We have received your complaint from the Revdex.com regarding a refund of order XXXXXXXXXI apologize for any inconvenience this has caused I have attempted to reach you via telephone to no avail If you wish to discuss this matter further, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted] @evine.com between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, [redacted] Office of the President EVINE Live CC: Revdex.com

The customer service is atrociousI purchased a birthday gift for someone but neglected to put their address as the ship to addressI called to fix this within six hours of placing the order and was told that it already shipped so I could not make the changeTwo days later, still having not received the tracking number I called again and was told by the representative that she would try to make the change for me and would call me back to let me know if she succeededShe never calledI called a third time and was told that no change to the shipping address could be made until AFTER it shippedHaving been told completely different things by people I asked to speak to a supervisorI was told she was not available and would call me back within hoursNo supervisor ever calledI will never order from them again

Initial Business Response / [redacted] (1000, 5, 2015/05/15) */ Dear Mr***, We are in receipt of your letter to the Revdex.comEvine Live would like to thank you for taking the time to share your concerns with us regarding your recent order Our records indicate that on April 30th, you placed order number [redacted] for two Invicta Reserve watches requesting a payment plan of six monthly paymentsBy requesting the ValuePay option you are agreeing to the terms and conditions of ValuePay with Evine LiveOrders may be subject to credit approval by Evine Live and Evine Live may review credit reports to qualify customers for ValuePayEvine Live reserves the right to limit or restrict the use of ValuePay at any timeThis information is on our web site at www.evine.com When using ValuePay Evine Live is extending you credit because we ship merchandise to you before full payment is receivedBecause of this process, Evine Live has a legally permissible purpose to pull a credit report as this information is intended to be used for a credit transactionWe use Equifax Information Services LLC to obtain credit report informationWe submit the customer's name and address as it is provided to usThere is also a disclaimer on our website and on air that indicates that ValuePay is available to qualifying customers Per our conversation on May 13, you expressed you no longer want credit terms from Evine LiveWe also discussed the issue that one of the watches you did not receiveWe had opened a claim and are currently reviewing itYou have paid us in full for the Invicta Reserve watch, item #619-948, that you did receiveThe option for future ValuePays has been removed from your accountOnce the claim for item #631-has been completed I will send a request to Equifax to remove the credit inquiry If you have any further questions please contact our office at [redacted] Sincerely, [redacted] Credit Collections Lead

Initial Business Response / [redacted] (1000, 5, 2014/07/01) */ Dear [redacted] , We have received your complaint from the Revdex.com regarding the return of your Simmons Mattress (order# [redacted] )I apologize for any inconvenience this has caused During our conversation on June 25, 2014, I advised that you may contact the delivery agent to set up the pickup of your mattressYou asked that I email you their contact information, which I did On July 1, 2014, I contacted you to confirm if you had been able to reach the delivery agentAt that time, you advised that the delivery agent was to have picked up the mattress on June 30, 2014, but they did notYou also advised you were waiting to see if it was going to be picked up that dayI asked you to contact me once pickup is complete, or if the delivery agent does not pick up the mattress In the meantime, if you have and further questions or concerns, please contact me directly via telephone at [redacted] or [redacted] or via email at [redacted] @shophq.com between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, [redacted] Office of the President ShopHQ CC: Revdex.com Final Business Response / [redacted] (4000, 12, 2014/07/14) */ Dear [redacted] , This letter is to follwith my previous correspondence dated July 1, During our email correspondences over the last few days, you advised that the delivery agent has yet to pick up the mattress, or schedule a time convenient for youOn July 11, 2014, I emailed you to advise I am issuing credit for your order; however, we do still need the mattress returnedPlease allow 3-business days for the credit to reflect with your issuing bank Once I receive a response to my email to you concerning your latest correspondence with the delivery agent, I will contact Simmons again in regards to this issue In the meantime, if you have and further questions or concerns, please contact me directly via telephone at [redacted] or [redacted] or via email at [redacted] @shophq.com between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, [redacted] Office of the President ShopHQ CC: Revdex.com

Initial Business Response / [redacted] (1000, 5, 2015/04/09) */ Dear [redacted] , We have received your complaint from the Revdex.com regarding an order that was sent to the wrong address (order# XXXXXXXX)I apologize for any inconvenience this has caused On April 7, 2015, we discussed this matter in detail; at which time, you advised me when placing this order via our website on February 1, you had not updated your account information to reflect your new addressDuring our conversation, I advised you that updates to your web account are managed solely by you, the customer, and we are unable to refund you As I advised you during our conversation, we are unable to issue a refund or ship you the product Thank you for your understanding and cooperation Sincerely, [redacted] Office of the President EVINE Live CC: Revdex.com Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/04/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) Since speaking with Evine on the phone; and issuing the Revdex.com complate I have gone to my former residence address and asked about the package being sent to my name / wrong addressThe current resident said they haven't really received anything except for junk mail in mine or my family memeber's name since they moved in last yearAnything coming to me or my sister they would write - "return to sender" and place back in the mailbox However, they have NOT recevied any pacakges, envelopes or shipments of any kind for me or my sisters The person I spoke to said they really haven't received any mail at that location I was reminded that since I have my forwarding address on file with the US Postal Service - this package most likely should/would have been forwarded to meCorrect? If not, then it would have gone directly back to Evine as Return to Sender/No Forwarding Address Possibly Evine has a Return to Sender/No Fowarding Address area that can be checked and scanned to see if the earrings are lost in the mailroom/return area? Can we come to some sort of agreement on this? I understand Evine being out the cost of the earrings if they are determined to be lostI feel bad but wonder if there is somehting that can be done to resolve this for both parties? I will happily add that this was resolved to any of my social media outlets if we can just fix this situatuion I am happy to pay for merchandise that I recieveAnd Yes, I agree that I didn't realize I had the wrong address; didn't see it on the confirmation email eitherI was in a hurry and missed all the information sent out to ensue packages are delivered quickly and properly to the right people and address The cost of these earrings was only affordable to me due to the easy paymentsTo date, I've made payments and can't cancel any future payments due to using a debit card(Another lesson learned on my part) I really feel that Evine is trying to make an example out of me - instead of helping resolve the matterI feel that I'm basically being told tough - we'll take your money no matter what Not one person at Evine has tried to help me with this situation and I called as soon as I realized there was a problemI've been the one calling and trying to get this worked out...but Evine is going to "hold firm and will not back down" as I was toldFor less than $to them - which is a fortune to me Of course I'm upsetThis was a special gift for my ailing sisterIn my opinion, Evine has not be easy or friendly or helpful to work with at allIt's not how I'm used to doing business Evine cannot tell me when the package was delivered; they cannot trace their package at allThis seems to be an error on their part alsoI feel we both have partial blame in this situation If Evine doesn't have the earrings; the old address resident does not have the earrings and I don't have the earrings so can't we also think delivery may not have happened correctly and thus, no one has the earrings in their possession? I simply want the earrings; if they won't send me replacement earrings then I would like for the billing to be stoppedIn a perfect world I'd get the earrings sent to my correct address and the billing continues until paid in full in more months If that can't happen then please, stop billing me and refund my account for what has been billed Can't we come to some resolution over this? I need help to resolve this situationThank you and kind regards Final Business Response / [redacted] (4000, 12, 2015/04/29) */ Dear [redacted] , We have received further correspondence from the Revdex.com regarding your complaint In this correspondence, you state that you went to the delivery address and you were advised by the current resident that they had not received the packageYou further stated that since you had a forwarding address on file with the post office, this package should have been forwarded or refusedFor any inquiries regarding package forwarding, we would ask that you contact the postal service for more information The tracking information (USPS XXXXXXXXXXXXXXXXXXXXXX) clearly shows that the package was delivered, and that it was not forwarded or refused As we stated in our previous correspondence, this order was placed by you via our websiteShipping information for web orders must be verified and supplied solely by the customer at the time the order is placedEVINE Live fulfilled this order as it was entered on our website Again, we unable to accommodate your request for a refund or another shipment of this item at no chargeThis is our final decision regarding this matter Thank you for your understanding and cooperation Sincerely, [redacted] Office of the President EVINE Live CC: Revdex.com

Initial Business Response / [redacted] (1000, 5, 2014/08/14) */ Dear Mr***, We have received your complaint from the Revdex.com in regard to your recent order (order# [redacted] )I apologize for any inconvenience or confusion this experience this may have caused This order was placed on April 30, totaling an amount of $1,308.30, which included shipping and handling and applicable sales taxWhen the order was placed you used our ValuePay option, which allows you to pay for the order every days from when the order is shipped The method of payment used for this order is the ShopHQ credit card, which is owned and operated by S [redacted] ShopHQ does not have access to account limits, due dates, late fees, and monthly minimum paymentsThat is information that only [redacted] would be able to provide to their customersIt may be possible that by only making your minimum monthly payments to the ShopHQ Credit Card that you had reached your limit and therefore, were no longer able to put any more ValuePays on your ShopHQ cardIn order to answer any of those questions, please contact S [redacted] at [redacted] As of today, you have one ValuePay that is past due for order# [redacted] in the amount of $199.17, which was originally due on August 3, This may be paid with another method of payment by calling the number below or paying this online If you have any further questions, please contact our Credit Department at [redacted] between the hours of 9am-9pm EST, Monday through Friday and 10am-3pm EST, Saturday Thank you for your understanding and cooperation Sincerely, [redacted] ShopHQ Payments Manager CC: Revdex.com

I am rejecting this response because: the person who wants me to contact her is basically calling me a liarShe has also lied about the customer service rep AmberThat woman was trying to help a customer resolve an issue and now will face discipline actions for doing the right thingI understand that this tv host might have made a mistake but not times, without authorization from someone above himI don't really care how much it costs Evine, in this country you can't advertise and then tell customers I'm sorry he made a mistakejust send back the item that you saved your money to buy and we'll call it evenWhy should a person who ordered the same watch as me only in a different color at the same point in time get a case and I don't? ?? The nasty attitudes I have received from Evine are unfortunate but I'm a little to old to be intimidated when I know I'm right about something If even wants to stick to their story that it was never said let me email the tapes to that person and then tell me again

Dear [redacted] , "Arial We have received your complaint from the Revdex.com regarding your two orders for the Cozelle Soft &Comfy Microplush Front Zip Hooded Oversized Wrap w/ Pockets in Plain (order# [redacted] and [redacted] ) I apologize for any inconvenience this has caused During our phone conversation January 3, you disclosed to me that when you spoke with our customer service you were advised to send the products back at your expenseI apologized for the misinformation that you received from the agents and we will have it addressed internallyAs discussed should you receive any items that are damaged we will send out a pre-paid label if there is no SmartLabel on the invoiceSince you have already packaged items and sent them to our warehouse at your own expense, I advised that once you email me the copy of the return receipt and the return has been received by our warehouse I will reimburse the shipping expense If you had any additional questions or need further help, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at [redacted] between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, Bridget [redacted] Executive Resolution Office Evine CC: Revdex.com

Initial Business Response / [redacted] (1000, 5, 2014/03/06) */ Dear [redacted] , We have received your complaint from the Revdex.com regarding the past due status on your accountWe apologize for any inconvenience this has caused You recently spoke with a supervisor in this department in regards to this issueWe were able to review your account and reinstate the ValuePay option back onto your account We apologize that previous attempts to contact us did not meet your expectationsIf you have any further questions in regards to ValuePay payments you may contact us at [redacted] You may also update ValuePays online by going to www.ShopHQ.com/MyAccountThis is a new feature that was not previously available Sincerely, [redacted] ShopHQ Payments Manager CC: Revdex.com

Initial Business Response / [redacted] (1000, 5, 2014/05/15) */ Dear [redacted] , We have received your complaint from the Revdex.com regarding the return of your Michael Kors Jet Set Watch (order# [redacted] )I apologize for any inconvenience this has caused During our conversation on May 14, 2014, I advised you that a refund was issued as of May Your Visa credit card (ending in ***) was credited in the amounts of $38.73, $29.74, $29.74, $and $(the original value pay amounts charged)I advised you that depending on your bank's processing time, you should see those credits within the next 3-days If you have any additional questions, please contact me directly via telephone at [redacted] or [redacted] or via email at [redacted] @shophq.com between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, [redacted] Office of the President ShopHQ CC: Revdex.com

Initial Business Response / [redacted] (1000, 5, 2014/10/29) */ Dear [redacted] , We have received your complaint from the Revdex.com regarding the ShopHQ Protection Plan you purchased with your Nobis tablet (order # [redacted] )I apologize for any inconvenience this has caused During our telephone discussion on October 20, 2014, I advised you that I would contact our protection plan provider, N.E.Win order to clear up the registration of your planN.E.Wadvised us that they contacted you and were sending a label so that you could send in your tablet for a refund If you wish to discuss this matter further, please contact me directly via telephone at [redacted] or [redacted] or via email at ***@shopnbc.com between the hours of 9am-5:30pm EDT, Monday through Friday Thank you for your understanding and cooperation Sincerely, [redacted] Office of the President ShopHQ CC: Revdex.com

since the change to EVINE live, I have had terrible shippingI order and it takes a week to get around to shipping ...or moreI often don't see the items for weeks from time of I order...even tho I am charged the day the items finally shipThis has not gotten better, but in fact worseIf I try to cancels after a full week "In Process" I am always told the items are too far into the process to ship so I wait yet another several days to finally see a shipping textVERY POOR shippingI can go to any of different places that sell the items I want and see them at my door with in to daysNot so with Evine

Dear [redacted] ***, "Arial We have received your complaint from the Revdex.com regarding the missing parts for your Homebasica Platform Bed (order# [redacted] ) I apologize for any inconvenience this has caused I have attempted to reach you via telephone and through email to no avail If you wish to discuss this matter further, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at [redacted] between the hours of 8am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, LeShonn [redacted] Executive Resolution Office Evine CC: Revdex.com

Initial Business Response / [redacted] (1000, 5, 2014/10/17) */ Dear [redacted] , We have received your complaint from the Revdex.com in regard to phone calls you are receivingI apologize for any inconvenience this may have caused A Supervisor from the Credit Department attempted to reach out to you via the telephone number on file in an attempt to resolve this matter for you; however, a male answered the phone and was unfamiliar with the name of the person we were trying to reach As for the number that you are claiming to have received calls at, we confirmed that the number had been previously dialedOnce communication was made with someone advising us that it was not a correct contact number, it was removed from our records so it would not be called again We encourage you contact us if you have any further questionsWith the limited information provided to us, we were not able to identify a ShopHQ account for youYou may reach us via telephone at [redacted] between the hours of 9am-9pm EST, Monday through Friday or 10am-3pm EST, Saturdays Thank you for bringing this matter to our attention Sincerely, [redacted] ShopHQ Payments Manager CC: Revdex.com

Initial Business Response / [redacted] (1000, 5, 2016/01/18) */ Dear [redacted] , We have received your complaint from the Revdex.com regarding the return of an EFFY ring (order # XXXXXXXXX)I apologize for any inconvenience this has caused During your conversation with LeShonn in my office on January 14, 2016, he explained to you that not all EVINE Live invoices are sent with the pre-paid SmartLabel, and that in cases where it doesn't we do ask that our customer choose their own carrier and pay to return an unwanted itemThis information and return instructions can be found on your invoice that was sent with the merchandise This is EVINE Live's standard return policyI apologize, but we will not be able to accommodate your request for return postage reimbursement If you would like to discuss this matter further, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at ***@evine.com between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, Douglas [redacted] Executive Resolution Office EVINE Live CC: Revdex.com Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) This company is intractable regarding posting their return policies for expensive items on their website BEFORE a purchase is madeI know I think this is deceptive; I would think the Revdex.com would think that also I think EVINE does this so that if you buy an expensive item that does not meet one's satisfaction when it arrives, then you are more likely to keep it rather than go to a UPS store to pay for shipping and insurance I had back surgery a few weeks ago and was not able to drive to a store and had to have a friend take care of it for me They could have made an exception, but chose not to Final Business Response / [redacted] (4000, 9, 2016/01/20) */ Dear [redacted] , We have received further correspondence from the Revdex.com regarding your complaint Information regarding EVINE Live's return policy may be found online at www.evine.com in the 'Help' sectionReturning an unwanted item to EVINE Live is always our customer's responsibility, whether a pre-paid label is included on the invoice or notThere will be instances when a pre-paid label is not included with your itemIn such a case, the expectation is that the customer will take the item to a carrier of their choice to make arrangements to return their order In order to remain constituent with our stated return policy, we are unable to offer reimbursement for your return of this order If you would like to discuss this matter further, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at ***@evine.com between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, Douglas [redacted] Executive Resolution Office EVINE Live CC: Revdex.com

Initial Business Response / [redacted] (1000, 8, 2014/06/27) */ Dear [redacted] , We have received your complaint from the Revdex.com regarding the return of your Marc Jacob's watch (order# [redacted] )I apologize for any inconvenience this has caused I have attempted to reach you via telephone to no avail If you wish to discuss this matter further, please contact me directly via telephone at [redacted] or [redacted] or via email at [redacted] @shophq.com between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, [redacted] Office of the President ShopHQ CC: Revdex.com

Initial Business Response / [redacted] (1000, 5, 2015/11/17) */ Dear [redacted] , We have received your complaint from the Revdex.com regarding your order that shipped to an incorrect address (order XXXXXXXXX)I apologize for any inconvenience this has caused I have attempted to reach you via telephone to no avail If you wish to discuss this matter further, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted] @evine.com between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, LeShonn [redacted] Executive Resolution Office EVINE Live CC: Revdex.com Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/11/19) */ I have not had a chance to return the company's callsPayPal found the problem to be their fault and refunded the fundsPlease close this case

Initial Business Response / [redacted] (1000, 5, 2014/03/11) */ Dear [redacted] ***, We have received your inquiry from the Revdex.comWe have made previous attempts to contact you, but were unsuccessful in our attempts Our website was recently updated and now allows customers to pay past due ValuePays onlineYou may do so by going to www.ShopHQ.com/MyAccountThis is a new feature we have implemented to provide a better customer experience for all of our customersThis may not have been available the last time you had attempted to update your payments We apologize if your previous interactions ShopHQ were not meeting your expectationsHere at ShopHQ we value our customers and their feedbackIt is necessary to create the best experience for our customersWe want to thank you for providing your feedback, especially if we are not meeting your expectations If you have any further questions, please feel free to contact us at X-XXX-XXX-XXXX Sincerely, [redacted] ShopHQ Payments Manager CC: Revdex.com Final Consumer Response / [redacted] (3000, 7, 2014/03/19) */ I has taken me no less than telephone calls - signing on to their site > times and contacts to get payments fixed bad Custom Service I have gone in and reauthorized my accountPut and new credit card intPut a complaint in with your site and with the Revdex.comReturned called to [redacted] and your representatives will not put me throughStill today I got a treating called from a reauthorization representative today from (XXX) XXX-XXXX at 8:AM on both my home and cell phone number (I remind you it is illegal to make collections calls (both Colorado State and Federal Laws) before 9:AM) and do I have to state the statues because I will)I have authorized payment on my new card and you website keeps giving me an error when I go in and Edit credit card on open ValuePay'(r) [redacted] and select "I Accept" to switch to the new credit card, https://www.shophq.com/errors/XXX-XXX.asp?aspxerrorpath=/MyAccount/ I get the following Error: Server Error - Internal server error There is a problem with the resource you are looking for, and it cannot be displayed As a Technical Program Manager for a large Organization I know what this meansI have done my due diligence! FIX YOUR SITE! AND STOP CALLING AND HARRASSING ME! AND IF YOU CALL MY CELL PHONE AGAIN I WILL TURN THIS OVER TO THE STATES ATTORNEY GENERALS [redacted] AND MY PERSONAL ATTORNIES! This customer service like is broken today: [redacted] The supervisors claim that managers do not take callsDo not use correct titles and when corrected say whatever! I have never seen a Customer Service Supervisor say whatever to me I have worked 12-years for my education and should be respected even when angryI have spent no less than 5-hours on try to resolve an issue because retailers do not want to take the simple step in protecting customer data like credit card information a.k.a Target, where my CC was taken from I want a manager over the Customer Service department to call me directly and for them to have a conversation with meI should not have to have ***, [redacted] and [redacted] who are supervisors treat a customer so poorly They need to fix their siteFor an issue that was so simple for me to fix I should not have been accused of not doing my due diligence like [redacted] did today Final Business Response / [redacted] (4000, 9, 2014/03/27) */ Dear [redacted] ***, We have received further correspondence from the Revdex.com regarding your complaint Your payment on your account has processedWe are also researching the technical issue you were experiencing when trying to update your payment information on our website Once again we apologize if your previous interactions with ShopHQ were not meeting your expectationsWe have followed up with the supervisor you spoke with and addressed your concernsWe want to thank you for providing your feedback, especially if we are not meeting your expectations If you have any further questions, please contact us at X-XXX-XXX-XXXX Sincerely, [redacted] ShopHQ Payments Manager CC: Revdex.com