Evine

Initial Business Response / [redacted] (1000, 5, 2015/05/21) */ Dear Ms [redacted] : We are in receipt of your letter to the Revdex.com Our records indicate that Order # [redacted] had a ValuePay due on April 28th, your EVINE Live card declined the charge for several daysThe account was sent to our reauthorization department to collect paymentPer their records in March you gave authorization to use your Visa *for any future ValuePay's that go past due We reached out to Synchrony Bank and they removed the $late fee from your EVINE Live cardOn May 20th we refunded $back to your Visa *and charged your EVINE Live card $for the April ValuePay We apologize for any inconvenience this has caused and look forward to doing business with you in the future Sincerely, [redacted] Credit/Collections Lead CC: Revdex.com of Minnesota and North Dakota Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/05/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) I appreciate what was done by [redacted] BUT the problem is that I NEVER gave permission to anyone for my debit card to be usedI was called after the payment was declined on the Evine Card and I am sure it was someone calling to ask IF they could indeed put the purchase on my debit cardI NEVER SPOKE TO ANYONE TO SAY YES and I certainly would NOT have said yes until I knew the money was in my accountI then looked to see when my next Value Pay payment is and SOMEONE actually switched the next payments to be put through my debit cardI switched it back to my Evine Live card and I tried to delete my debit cardI certainly hope that I was successfulThe other problem that I have is that the payment I made to the Evine Live credit card was returned BECAUSE someone illegally used my debit card for the Value Payment we are speaking of so I lost $from the bank that Evine Live should most certainly reimburse me for thatI believe that is only fair and justThe worst part I must say was when I went to my local pharmacy to purchase my anti-nausea medication that I unfortunately must take after a round of chemotherapy but I could NOTbecause my balance was $As I just wrote, the reason why I had nothing in my checking account was because the Evine live Value Pay was illegally taken out of my checking account when my debt card was used, therefore my credit card payment was declinedI became so ill that I NOW understand why that poor year old woman with a brain tumor killed herselfI can not and will never go through another night like thatIt's not rightI'm not asking for anything above and beyond, just what should be conveyed as a givenThank You Final Business Response / [redacted] (4000, 9, 2015/06/04) */ Dear Ms [redacted] : This letter is in response to your recent Revdex.com inquiry Per your request we issued a $refund to your Visa *on June 4, We apologize for any inconvenience this has caused and look forward to doing business with you in the future Sincerely, [redacted] Credit/Collections Lead CC: Revdex.com of Minnesota and North Dakota Final Consumer Response / [redacted] (2000, 11, 2015/06/06) */ (The consumer indicated he/she ACCEPTED the response from the business.) I am extremely happy with Evine Live's responseThey obviously truly care about their customers and really care about us as individualsI appreciate that more than they will ever knowThank you Evine Live and I thank the Revdex.com as well

March 29, [redacted] Chapin, NC Cr: [redacted] Case#: [redacted] Dear [redacted] , We have received your complaint from the Revdex.com in regards to the delivery claim filed on July 31, 2016, for your 14K Bella Rosa Rica Rings (order# [redacted] ) I apologize for any inconvenience this has causedDuring our conversation on March 28, 2016, I advised you that I had spoken with our Claims Department, who advised that they never received the original Claim Forms that were mailed to you on August 10, They advised that they spoke to you on December 10, 2015, and made an exception to resend the Claim Forms via mail as well as to your email address They advised that as of today’s date, your Claim Forms were never received back and therefore, another exception could not be madeIf you have any additional questions, please contact me directly via telephone at [redacted] or [redacted] or via email at [redacted] between the hours of 9am-5:30pm EST, Monday through FridayThank you for your understanding and cooperationSincerely, LeShonn [redacted] Executive Resolution Office EVINE Live CC: Revdex.com

Initial Business Response / [redacted] (1000, 5, 2015/03/10) */ Dear Mr***, Evine Live would like to thank you for taking the time to share your concerns with us regarding your recent order Our records indicate that on February 25th, 2015, you placed order number XXXXXXXXX for a MPMiroir Pocket Projector requesting a payment plan of six monthly paymentsBy requesting the ValuePay option you are agreeing to the terms and conditions of ValuePay with Evine LiveOrders may be subject to credit approval by Evine Live and Evine Live may review credit reports to qualify customers for ValuePayEvine Live reserves the right to limit or restrict the use of ValuePay at any timeThis information is on our web site at www.evine.com When using ValuePay Evine Live is extending you credit, because we ship merchandise to you before full payment is receivedBecause of this process, Evine Live has a legally permissible purpose to pull a credit report as this information is intended to be used for a credit transactionWe use Equifax Information Services LLC to obtain credit report informationWe submit the customer's name and address as it is provided to usThere is also a disclaimer on our website and on air that indicates that ValuePay is available to qualifying customers If you have any further questions please contact our [redacted] at X-XXX-XXX-XXXX Sincerely, [redacted] Credit Collections Lead CC: Revdex.com Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/03/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) The point of my complaint was: As a previous customer of VALUE PAY when it was under the name of "shopnbc" I had no issues, no problems with credit checksI went shopping after the name change, found something I liked and saw that they offered VALUE PAYI thought I would take advantage of it just like in the pastHad I known the rules had changed I would have looked at the VALUE PAY guidelines before completing my purchaseI am just asking that you remove the inquiry because I would have never made the purchase using VALUE PAY had you just notified your past VALUE PAY customers that your credit guidelines changedProper notice is all I was asking forIf you cannot do this for me then I will just talk to the attorney general in my stateThanks Final Business Response / [redacted] (4000, 9, 2015/03/17) */ Dear Mr***, This letter is in response to your recent Revdex.com inquiryIt appears that our previous communications with you did not explain the issue as well as you would have liked When order number XXXXXXXXX was requested on our payment plan you had agreed to the terms and conditions of ValuePay with Evine LiveOrders may be subject to credit approval by Evine Live and Evine Live may review credit reports to qualify customers for ValuePayEvine Live reserves the right to limit or restrict the use of ValuePay at any timeThis information is on our web site at www.evine.comWhen you are placing your order online and chose the ValuePay option there is a "What is ValuePay" icon which you can click on for more information Over the years our company has changed namesWe were ShopHQ before our latest change to Evine LiveOur policy regarding ValuePays has not changed If you have any further questions please contact our office at X-XXX-XXX-XXXX Sincerely, [redacted] Credit Collections Lead CC: Revdex.com

Dear [redacted] , "Arial We have received your complaint from the Revdex.com regarding your order for the Fair Child Knit Velour Elastic Waist Tapered Leg Jogger Pants and Fair Child Faux Fur Elbow Sleeved Two-Pocket Topper Jacket (order# [redacted] ) I apologize for any inconvenience this has caused During our phone conversation November 15, we discussed our policy in regards to orders that are sent to an incorrect addressI advised you that I was issuing a refund for the order in question (# [redacted] ) Please note, we may be unable to do this for future orders shipped to a wrong address, as we do not have control over the shipping address selected for online ordersI also suggested for you to log into the account online to ensure that any previous incorrect addresses have been removed If you had any additional questions, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at [redacted] between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, Bridget [redacted] Executive Resolution Office Evine CC: Revdex.com

Initial Business Response / [redacted] (1000, 5, 2015/05/01) */ Dear Mr [redacted] , Evine Live would like to thank you for taking the time to share your concerns with us regarding your account On 2/24/you placed order #XXXXXXXXX for a INVICTA II MEN'S QUARTZ DAY & DATE STAINLESS CASE LEATHER STRAP WATCH BROWN MEN'SThis order was placed on your Visa ending *Unfortunalty this card declined the charge for $Per our conversation on 4/23/15, either payment will need to be made or proof of payment will need to be provided to remove your account from collectionsUnfortunatley the proof you provided is only a copy of the invoice we sent with your orderThis is a standard invoice that we send along with all our merchandiseTo bring your account current please contact Evine Live at X-XXX-XXX-XXXX or Central Portfolio Control at X-XXX-XXX-XXXX Evine Live does not report to the Credit Bureaus, so this will not reflect against your credit ratingsWe apologize for any inconvenience you may have experienced as a result of this matter and hope that you continue to do business with Evine Live in the future If you have any further questions please contact our office at X-XXX-XXX-XXXX Sincerely, [redacted] Credit Collections Lead

Initial Business Response / [redacted] (1000, 5, 2014/04/03) */ Dear [redacted] , We have received your complaint from the Revdex.com regarding your Samsung 50' TV (order XXXXXXXX)I apologize for any inconvenience this has caused I have attempted to reach you via telephone to no avail Please be advised that your Master card (ending in 0247) was credited in full for the amount of $on March 27, If you wish to discuss this matter further, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted] @shophq.com between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, LeShonn Cooley [redacted] of the President ShopHQ CC: Revdex.com

Dear [redacted] , "Arial We have received your complaint from the Revdex.com regarding your order for the Inspiron 15.6" Touchscreen Notebook 8GB RAM 1TB HDD Windows Home (order# [redacted] ) I apologize for any inconvenience this has caused During our conversation August 29, 2016, I confirmed that due to an internal error this item description and item number were set up incorrectly in our systemBecause of this set up error you were sent an incorrect itemAfter this was brought to our attention subsequently we have corrected this information online and with the warehouseYou revealed that in the interim you have placed an order with another company for the same productOnce again I apologized for the error and the frustrations that occurred, and offered you an additional $Evine credit for a total of $ If you have any additional questions, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at [redacted] between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, Bridget [redacted] Executive Resolution Office Evine CC: Revdex.com

Initial Business Response / [redacted] (1000, 11, 2015/04/09) */ Dear [redacted] , We have received your complaint from the Revdex.com regarding a recent return (order# XXXXXXXXX)I apologize for any inconvenience this has caused In your complaint, you state that you used our pre-paid SmartLabel to return this packageWhen a customer uses this label to return merchandise, EVINE Live is able to track the return using associated tracking numbers for the carrierIn this case, the numbers associated with your return did not track, and an investigation was started As a courtesy in this case, a return was processed on your order on March 31, You may disregard the claim forms that were mailed to you on March 27, Please understand that should a similar claim be made in the future, EVINE Live will not be able to make this type of exception, and you will be required to fill out the necessary claim forms Thank you for your understanding and cooperation Sincerely, [redacted] Office of the President EVINE Live CC: Revdex.com

Initial Business Response / [redacted] (1000, 5, 2015/09/30) */ Dear [redacted] , We have received your complaint from the Revdex.com regarding your return of the Cozelle Sheet set (order XXXXXXXXX)I apologize for any inconvenience this has caused During our conversation on September 30, 2015, we discussed our return policyI advised you that EVINE Live will reject any returns received after days from the date of receiptAs a courtesy, I advised you that I would make an exception and EVINE Live will accept the returnOnce the item is received, a full refund will be issuedI also suggested that if you have a return that is approaching the day time frame to see if the return can be accepted If you have any additional questions, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted] @evine.com between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, Bridget [redacted] Executive Resolution Office EVINE Live CC: Revdex.com Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/10/05) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2014/03/04) */ Dear [redacted] , We have received your complaint from the Revdex.com regarding your order for the Elizabeth Grant Caviar Resolutions (Order [redacted] )I apologize for any inconvenience this has caused During our conversation on March 4, 2014, I advised you that since you were advised that the future ValuePays would be waived, I have removed the remaining three ValuePayments of $9.89, $and $You no longer have an outstanding balance with ShopHQ As previously discussed, your ShopHQ credit card has been closed per your request and any balance remaining will be mailed to you as a check from GE Capital Retail BankFor further questions regarding your account status for the ShopHQ credit card, please contact GE Capital Retail Bank at [redacted] If you have any additional questions, please contact me directly via telephone at [redacted] or [redacted] or via email at [redacted] @shophq.com between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, [redacted] Office of the President ShopHQ CC: Revdex.com

Initial Business Response / [redacted] (1000, 8, 2014/12/23) */ Dear Ms***, We have received your complaint from the Revdex.com regarding multiple issues in regards to your account and response time A team member was able to connect with you over the phoneShe was able to review and go over our policy with youIt sounds as if you may not agree with our policy; however, if you have any further questions please feel free to contact us in the future at [redacted] Thank you for your understanding and cooperation Sincerely, [redacted] Credit Payments Manager ShopHQ CC: Revdex.com

Initial Business Response / [redacted] (1000, 5, 2014/11/18) */ Dear Mrs [redacted] , We have received your complaint from the Revdex.com regarding your customer account A supervisor, ***, from our Credit Department was able to speak with you in regards to your accountWe hope that she was able to resolve the issue for you and answer any questions you may have had If you have any further questions, please contact the ShopHQ Credit Department at [redacted] between the hours of 9am-9pm EST, Monday through Friday, and Saturday 10-3pm EST Sincerely, [redacted] ShopHQ Payments Manager CC: Revdex.com

Initial Business Response / [redacted] (1000, 6, 2015/07/07) */ Dear Ms***, We are in receipt of your letter to the Revdex.comI would like to thank you for considering EVINE Live for future purchases and taking the time to share your concerns with us regarding your recent experience After reviewing your account, we have found your value payments had gone over days past due on four ordersDue to this, the ValuePay option was removed from future purchases; however, due to your recent experience and previous history with us, I have reinstated the payment option effective immediately EVINE Live does not report to the Credit Bureaus, so this will not reflect against your credit ratingsWe apologize for any inconvenience you may have experienced as a result of this and hope that you continue to do business with EVINE Live in the future If you have any further questions or concerns, please contact our Customer Service Department at X-XXX-XXX-XXXX Sincerely, [redacted] Credit Collections Lead CC: Revdex.com Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/07/07) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept their response however, I was not given any notice by, letter or email or phone call in regards to knowing about past due paymentsI had to battle to get a letter showing I owed moneyIt should not be this wayI hope in the future Evine Live customers are given information about their accounts upon requestI have a right to know and should be given any documentation I request about my account so I know what I'm being chargedThey know this and did not provide it to meThe credit department needs to change how they communicate with customersBeing rude and condescending is not the way to treat customersEspecially for under $Or in my case $

Initial Business Response / [redacted] (1000, 5, 2015/08/04) */ Dear [redacted] ***, We have received your complaint from the Revdex.com regarding a recent order (order XXXXXXXXX)I apologize for any inconvenience this has caused I have attempted to reach you by telephone to no avail If you would like to discuss this matter further, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at ***@evine.com between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, [redacted] Office of the President EVINE Live CC: Revdex.com

Dear [redacted] , "Times New Roman We have received your complaint from the Revdex.com regarding the online payments for your Todd English Air Fryer (order# [redacted] ) I apologize for any inconvenience this has caused During our conversation on August 29, 2016, I advised you that we were not able to refund the additional value payment and reinstate the original due date, however I would waive your October 23rd payment of $21.99; which would leave your final value payment of $due on November 22, If you have any additional questions, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at [redacted] between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, LeShonn [redacted] Executive Resolution Office Evine CC: Revdex.com

I ordered the Paint Zoom from EvineItcwas advertised with "drop cloths"Upon receipt of product, the drop cloths turned out to be extremely cheap garbage bag plastic that if you stepped on it, it would ripI attempted to contact Evine times to request that this be made rightOn the 3rd attempt, I finally received a csll at 8pm on from an Evine supervisor who failed to leave his name in the voice msgOn 1.30.16, I called Evine and requested a supervisor and got "Olivia"I was issued a reduction in my value pay but here is the kicker: Olivia REFUSED to provide me with a confirmation number for this final transactionOlivia also refused to provide me with an email or mailed documentation confirming that my value pay was paid offOlivia became quite rude stating "We don't do that"At yhe end Olivia flat out hung up on meEvine's business practices are questionable at the very least

Dear [redacted] ***, "Times New Roman We have received your complaint from the Revdex.com regarding your return of the Skinn cosmetics (order# [redacted] ) I apologize for any inconvenience this has caused I have attempted to reach you via telephone to no avail If you have any additional questions, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at [redacted] between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, Bridget [redacted] Executive Resolution Office EVINE Live CC: Revdex.com [redacted]

Dear [redacted] , "Arial We have received your complaint from the Revdex.com regarding two orders that shipped to an incorrect address (order# [redacted] & [redacted] ) I apologize for any inconvenience this has caused During our conversation on August 16, we discussed our policy in regards to orders that are sent to an incorrect addressI advised you that I was issuing a refund for the orders in question ( [redacted] & [redacted] ) Please note, we may be unable to do this for future orders shipped to a wrong address, as we do not have control over the shipping address selected for online ordersI also suggested for you to log into the account online to ensure that any previous incorrect addresses have been removed, this is maintained solely by you and Evine cannot make any changes If you have any additional questions, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at b [redacted] @evine.com between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, Bridget [redacted] Executive Resolution Office Evine CC: Revdex.com

Initial Business Response / [redacted] (1000, 8, 2015/07/29) */ Dear [redacted] , We have received your complaint from the Revdex.com in regard to a refund for an overdraft feeI apologize for any inconvenience this experience may have caused Our records indicate the amount of $was refunded back to your Visa ending in as of July 9, The reference number, which indicates this was accepted by the credit card company, is XXXXXXXXXXXXXXXXXXXXXXX Once again, I apologize for any inconvenience this may have caused Sincerely, [redacted] Senior Supervisor, Executive Resolution Office EVINE Live CC: Revdex.com Initial Consumer Rebuttal / [redacted] (2000, 10, 2015/08/06) */ I have received my refundSatisfied

Initial Business Response / [redacted] (1000, 5, 2016/01/13) */ Dear [redacted] , We have received your complaint from the Revdex.com regarding your Invicta Reserve Men's Venom Swiss (order# [redacted] )I apologize for any inconvenience this has caused During our conversation on January 6, 2016, I advised you that I would request that Invicta contact you to assist you with the crown for your watchOn January 13, I contacted you and advised that Invicta stated that they had offered to either send you the needed part or have you send the watch to them for repair, however, you refused and said you no longer wanted the watch and wanted to return it for a refundI advised you that a late return cannot be authorized as Invicta was offering assistance, and your order is outside of EVINE Live's return policyYou advised me to request that Invicta send the part to you If you have any additional questions, please contact me directly via telephone at [redacted] or [redacted] or via email at [redacted] @evine.com between the hours of 8am-4:30pm CST, Monday through Friday Thank you for your understanding and cooperation Sincerely, LeShonn [redacted] Executive Resolution Office EVINE Live CC: Revdex.com Initial Consumer Rebuttal / [redacted] (3000, 8, 2016/01/14) */ MR [redacted] from Evine contacted me, I was told it was no way I can get an refund for this defective watchThey can sent me an crown but I would have to pay the jewelers to fix it My position is this is an new item that defective, why will I trust this product to not have other issuesThis company is playing hardball over an $item, that was purchase two weeks outside the holidays return periodI would like my money back, my dad was humiliated and want no parts of this item.Thanks I told Mr [redacted] that I wanted an refund, I would have to pay an jewelers to repair an defective new itemThis company is playing hardball over an $purchase that was purchase weeks outside the holidays return policiesEvine make this horror go away, you better than this.Thanks Final Business Response / [redacted] (4000, 10, 2016/01/15) */ Dear Donald [redacted] , We have received further correspondence in regards to your complaint with the Revdex.com regarding your Invicta Reserve Men's Venom Swiss (order# XXXXXXXXX)I apologize for any inconvenience this has caused The watch was ordered on September 22, and the day return timeframe has expired If you have any additional questions, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted] @evine.com between the hours of 8am-4:30pm CST, Monday through Friday Thank you for your understanding and cooperation Sincerely, LeShonn [redacted] Executive Resolution Office EVINE Live CC: Revdex.com