Evine

Dear Mr [redacted] , This letter is in response to your recent Revdex.com inquiry It appears that our previous communications with you did not explain the issue as well as you would have liked You had stated that EVINE Live pulls credit on every single purchase each dayWe pull credit periodically as warranted by your account balanceEVINE Live is extending you credit because we ship merchandise to you before full payment is receivedWe are not notified in advance which order will prompt a credit evaluationWe have several disclaimers on our website www.evine.com and on our programming Sincerely, K [redacted] Credit Payments Lead CC: Revdex.com [redacted]

Initial Business Response / [redacted] (1000, 5, 2014/02/05) */ Dear [redacted] , We have received your inquiry from the Revdex.comWe have made previous attempts to contact you, but were unsuccessful in our attempts When an order is place on our ValuePay planThe ValuePay option allows a customer to make monthly payments to ShopHQ using their own payment methodThe payment method provided at the time the order is placed is charged every days from when the item is shippedIt is the customer's responsibility to ensure that funds are available at the time that the ValuePays are due If the funds are not available, the reauthorization center will contact the customer to let them know that the ValuePay(s) have been missed and that a different payment method can be used to pay what is dueThere is a day grace period to make the payment on the delinquent ValuePayAfter days from the original ValuePay due date the invoice is placed into collections and the entire balance is owedAt that point the account is closed and ValuePay option is disabled As the payment had since been made, we have reactivated your account for new purchasesAt this time we are unable to allow the ValuePay option until a six month pay in full order history has been establishedShopHQ or our collection vendors do not report delinquencies to the credit bureaus The fee that you were charged was a credit card processing fee by the collection vendorThis was done because they do not normally accept credit cards as forms of paymentThe fee of cents and cents were to help offset these costsThe reason for more than one charge is that the first attempt at the payment did not go through on your credit cardIf you have any further questions, please feel free to contact us at [redacted] Sincerely, [redacted] ShopHQ Payments Manager CC: Revdex.com Final Consumer Response / [redacted] (3000, 7, 2014/02/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) Shop HQ was at fault hereNOT me or a lack of money in my accountThey had wrong information and when I put it in the computer it was correct as my account was charged correctly at the time of orderHowever then when they tried for payment with the correct information my bank thought it was a duplicate paymentThis was not my fault eitherI had the money, you didn't process correctly either my account information or paymentI will NOT order from you all again Final Business Response / [redacted] (4000, 9, 2014/02/12) */ Dear [redacted] , We have received further correspondence from the Revdex.com The payment method that you originally provided was able to be charged, which allowed the order to shipThis payment information remained unchanged in our systemWe do not show that any changes were attempted on the order that went past due Per your most recent correspondence, the method of payment was not allowing the transactions to process due to the coding of "duplicate payment"This is an issue that needs to be addressed with your method of payment you used for this order as the payment rejection was done by the method of payment chosen If you have any further questions, please feel free to contact us at [redacted] Sincerely, [redacted] ShopHQ Payments Manager CC: Revdex.com

Initial Business Response / [redacted] (1000, 7, 2014/03/11) */ Dear [redacted] , We have received your complaint from the Revdex.com regarding your Simmons Mattress (order# [redacted] )I apologize for any inconvenience this has caused During our conversation on March 7, 2014, I advised you that Simmons has requested a replacement mattress be sent to you, and we have requested they expedite the shipping processDue to the situation, I also advised you that I have applied an adjustment of $255.00, which is half of your item cost, to your remaining ValuePays I will contact you once I have a timeline for your replacement to be received If you have any questions in the meantime, please contact me directly via telephone at [redacted] or [redacted] or via email at [redacted] @shophq.com between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, [redacted] Office of the President ShopHQ CC: Revdex.com Initial Consumer Rebuttal / [redacted] (3000, 9, 2014/03/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was lead to believe several days ago the DELIVERY company would have my purchase today 03/13/my son still sleeps on the floor.Yes they offered a discount on a item I have paid 1/of for alreadyTheir statement regarding they offered a discount on my item in which, I have not received.I HAVE NO BED for my son to sleep onI have never paid for an item and had to fight for it so hard Final Business Response / [redacted] (4000, 13, 2014/03/24) */ Dear [redacted] , This letter is to follwith my previous correspondence dated March 11, During our conversation on March 21, 2014, you confirmed that you received your replacement mattress on March 18, If you have any further questions or concerns, please contact me directly via telephone at [redacted] or [redacted] or via email at [redacted] @shophq.com between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, [redacted] Office of the President ShopHQ CC: Revdex.com

Dear [redacted] , We have received your complaint from the Revdex.com regarding an order that was returned to youI apologize for any inconvenience this has caused During our conversation on March 10, 2016, I advised you that when you returned your original Auto-Delivery order from May (O# [redacted] ) you did not mark the return form to cancel future Auto-Delivery shipmentsEVINE Live shipped your next installment (O# [redacted] ) on July 15, The tracking for this order shows that it was delivered on July 24, 2015, and that it was not refused until August 22, When the order arrived at EVINE live it was refused as it was beyond EVINE Live's day return policy I apologize, but EVINE Live cannot accept returns beyond our stated 30-day return policy If you would like to discuss this matter further, please contact me directly via telephone at [redacted] or [redacted] or via email at d***@evine.com between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, Douglas [redacted] Executive Resolution Office EVINE Live CC: Revdex.com

I recently made a purchase online w Evine on Dec 4, and as promised on tv the smartwatch will arrive by Dec 20,It did not arrive so I called and emailed them tooThey promised Dec 23,the package will arrive and of course it did not againThey said this time they dont know whenThey are unreliable and will never again order from them

Dear Kimberly [redacted] , "Times New Roman We have received your complaint from the Revdex.com regarding the return of the Invicta Women’s Angel Quartz Multi Function Crystal Accented Strap Watch(order# 111914198) I apologize for any inconvenience this has caused During our conversation on May 26, 2016, I advised you that in cases where our customer receive an incorrect watch a full refund will be issuedI apologized for the misinformation that you received from the previous agent and we will have it addressed internallyI explained that I have already issued a refund of the original shipping and handlingAs we discussed, as a courtesy I have applied a $EVINE credit to your account for your next order with us If you have any additional questions, please contact me directly via telephone at [redacted] or [redacted] or via email at [redacted] between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, Bridget [redacted] Executive Resolution Office EVINE Live CC: Revdex.com

Initial Business Response / [redacted] (1000, 5, 2015/01/14) */ Dear [redacted] , We have received your complaint from the Revdex.com regarding the return of your order for a Samsung camera (order [redacted] )I apologize for any inconvenience this has caused During our conversation January 8, 2015, I advised you that the agent you spoke with on December 26, followed the wrong process and should have processed your return at that timeI further advised you that I had processed your return and that you would receive a full refund on your American Express card that was used on the order If you have any additional questions, please contact me directly via telephone at [redacted] or [redacted] or via email at ***@shophq.com between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, [redacted] Office of the President ShopHQ CC: Revdex.com

Initial Business Response / [redacted] (1000, 5, 2014/04/14) */ Dear [redacted] , We have received your complaint from the Revdex.com regarding the return of your Anuschka Hand-Painted Leather Zip Top Hobo Handbag (order# XXXXXXXX)I apologize for any inconvenience this has caused I have attempted to reach you via telephone to no avail If you wish to discuss this matter further, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted] @shophq.com between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, LeShonn Cooley [redacted] of the President ShopHQ CC: Revdex.com Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/04/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) They are to call me at my availability and not theirsI am only available after 5:pm EST, so please tell them to call then Final Business Response / [redacted] (4000, 13, 2014/04/29) */ Due to credit card regulations, we must attempt to issue a refund to the original payment method Final Consumer Response / [redacted] (3000, 11, 2014/04/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) While the explanation given by MrCooley was accurate, it is certainly not valid in this caseWhat he is doing is trying to get away with theft by telling me that a transaction number was given and that, as far as they know, was refunded to my bank accountWhile that used to be my account, I changed banks just recently, due to fradulant activityI updated ShopHQ and was helped by a Customer Service representative, who told me, in no uncertain terms, that if my account was closed, and since I notified ShopHQ in a timely manner, the refund would come back to me as a paper check, which I agreed toSince I was given incorrect information, then this should revert back to the old saying that the CUSTOMER IS ALWAYS RIGHTI still have two other things that I had ordered and those have been updated with my new banking information with no problemSo, I request the he do the right thing and refund my money or apply my refund to my oter two items

"Arial Dear MrB***, EVINE Live is in receipt of your letter to the Revdex.com Our records indicate that on June 30, you placed order number for the Cannon Telephoto Zoom Lens which was cancelled by EVINE LiveWe sent an electronic reversal to your bank on July 1, requesting that the funds be releasedYou will need to follow up with your bank to verify this information When requesting the ValuePay option, you are agreeing to the terms and conditions of ValuePay with EVINE LiveOrders may be subject to credit approval by EVINE Live and EVINE Live may review credit reports to qualify customers for ValuePay This information is on our web site at www.evine.com We use Equifax Information Services LLC to obtain credit report information A letter was mailed explaining why we are not able to extend the ValuePay option to you based on the information Equifax provided If you have any further questions please contact our office at [redacted] Sincerely, LO [redacted] Credit Payment Specialist II

Dear [redacted] , 0in 0in 0pt;"> We have received your complaint from the Revdex.com regarding the phone calls that you have been receiving from our Reauthorization DepartmentI apologize for any inconvenience this has causedDuring our conversation on March 28, 2016, I advise you that I will research further and contact you backOn Mach 29, 2016, I advise you that I contacted our Credit Department to look into this furtherThey were able to determine that you were being contacted in errorThey did not share with us the error that occurred, only that they will make sure that your phone number has been taken out of their systems If you have any additional questions, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at [redacted] between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperationSincerely, Lisa [redacted] Senior Supervisor Executive Resolution EVINE Live CC: Revdex.com

Initial Business Response / [redacted] (1000, 8, 2016/03/04) */ Dear [redacted] , We have received your complaint from the Revdex.com regarding a delivery claim on order # XXXXXXXXX)I apologize for any inconvenience this has caused When you reported non-receipt of this order on January 9, 2016, we began an investigation and it was determined that to process your claim, EVINE Live would need you to fill out and notarize claim formsThese forms were mailed to you on January 14, 2016, with specific instructions to return them to EVINE Live's Claims department no later than January 29, Unfortunately, these forms were not received until February 8, 2016, and your claim was deniedIf you would like to discuss your claim further, please call X-XXX-XXX-XXXX If you have further questions or concerns, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at ***@evine.com between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, Douglas [redacted] Executive Resolution Office EVINE Live CC: Revdex.com

Initial Business Response / [redacted] (1000, 5, 2014/10/17) */ Dear [redacted] We have received your complaint from the Revdex.com regarding your account (customer# [redacted] )I apologize for any inconvenience this may have caused A supervisor, ***, from our Credit Department was able to speak with you in regards to your account and answer any questions you had If you have any further questions, please contact the ShopHQ Credit Department at [redacted] between the hours of 9am-9pm EST, Monday through Friday or 10am-3pm, Saturdays Thank you for your understanding and cooperation Sincerely, [redacted] ShopHQ Payments Manager CC: Revdex.com

Initial Business Response / [redacted] (1000, 5, 2015/12/01) */ Dear Ms [redacted] We are in receipt of your letter to the Revdex.comEvine Live would like to thank you for taking the time to share your concerns with us regarding your account After reviewing your account, we have found your value payments had gone over days past due on four ordersDue to this, the ValuePay option was removed from future purchases; however, due to your recent experience I have reinstated the payment optionPer our conversation today, this is effective immediately Evine Live does not report to the Credit Bureaus, so this will not reflect against your credit ratingsWe hope that you continue to do business with Evine Live in the future If you have any further questions please contact our office at X-XXX-XXX-XXXX Sincerely, M [redacted] Credit Payment Specialist II Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/12/10) */

I am rejecting this response because: this is a lie when I ordered items with you before and now I call the call center and they never tell you about a credit check and your channel or your show host don't tell you either you are only told make the first payment and then you are billed the next monthsI DID check my credit and it is 750! don't tell me now that my credit is no good when I just used value pay a few months ago It illegal to use my credit without my permission, or to tell me first !Which your staff refused to do when I placed my order, If told me that you do that I wouldn't have ordered anything from youfyi I HAVE contacted the Illinois attorney general, and the one Minnesota where you are and they both saw the site and it is illegalI HAVE FILED COPLAINTS there toI don't your sorry and you don't tell people if you did no one would shop with you You broke the privacy act and the law will catch up with you [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meDiana at Evine was polite and very helpfulShe was a pleasure to work withShe advised me of some of the key things to note about the website and suggested I go over the terms and conditions as I was a new customerIf all Evine employees were as helpful as Diana I would be happy to continue to do business with this company**

Initial Business Response / [redacted] (1000, 5, 2016/02/18) */ Dear Linda [redacted] , We have received your complaint from the Revdex.com regarding the return of a Swagway scooter (Order # XXXXXXXXX)I apologize for any inconvenience this has caused During our conversation on February 18, 2016, I advised you that we reviewed the call, and that our agent did provide incorrect information regarding the return date of this productBecause of this, we are leaving your refund in place and have mailed you a UPS label to return this product (UPS 1ZA6929VXXXXXXXXXX)Please use this label at your earliest convenience to return the Swagway If you wish to discuss this matter, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at ***@evine.com between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, Douglas [redacted] Executive Resolution Office EVINE Live CC: Revdex.com Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/02/29) */

Dear [redacted] , "Times New Roman We have received your complaint from the Revdex.com regarding your return of the Apple iMac (order# [redacted] ) I apologize for any inconvenience this has caused During our conversation on April 11, 2016, I advised you that perhaps the reason why this has not been refunded is because the product is lockedAt this time I proposed that I will contact the vendor to have them provide more details as to why a refund has not been issuedOn April 15, 2016, I received correspondence from our vendor that indeed the product was received back to their warehouse locked with your Apple credentialsI then left you a voicemail informing you of the vendor’s responseThey will be sending the computer back to you with instructions on how to unlock the Apple iMac to the original settingsThis package also contains a pre-paid label that you may use to return the item once unlockedOnce our vendor receives the return unlocked a full refund will be issued If you have any additional questions, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at [redacted] between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, Bridget [redacted] Executive Resolution Office EVINE Live CC: Revdex.com [redacted]

Dear L ***, "Arial We have received your complaint from the Revdex.com in regards to your Gem Treasures® Sterling Silver 19" Gemstone Beaded Necklace w/ 3" Extender (order number [redacted] and [redacted] ) I apologize for any inconvenience this has caused Our records indicate that you placed both orders for the necklace on December 7thThe orders were cancelled on December 7th & 8th, we have received confirmation that PayPal has just released the pending authorization as of todayThese funds should appear in your account within the next couple days When you initially called in, this should have been sent over to PayPal immediatelyWe apologize for any inconvenience this has caused and we hope you consider doing business with us in the future If you have any further questions, please contact our Credit Department at ###-###-####Or I can be reached via telephone at ###-###-#### or via email at [redacted] between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, Lisa [redacted] Senior Supervisor Executive Resolution Office Evine CC: Revdex.com

Dear [redacted] N [redacted] , "Times New Roman We have received your complaint from the RevDex.com regarding the payment terms for the Simmons BeautySleep Hedgerow Mattress Set (order# [redacted] ). I apologize for any inconvenience this has caused. During our conversation on August 30, 2016, I advised you that your account has been restricted from the value pay option and all orders would have to be placed as pay in full. I advised you that per your request, the order for the Simmons mattress set was able to be cancelled and that you would not be charged. I also advised you that we were not able to cancel the order for the mattress topper, however I would assist with the return should you decide to return it. If you have any additional questions, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at [redacted] between the hours of 9am-5:30pm EST, Monday through Friday. Thank you for your understanding and cooperation. Sincerely, LeShonn [redacted] Executive Resolution Office Evine CC: RevDex.com

Initial Business Response / [redacted] (1000, 5, 2015/10/29) */ Dear [redacted] We have received correspondence from the Revdex.com regarding your purchase for the Apple iPhone (order # XXXXXXXXX) as well as the protection plan During our conversation on October 20, I advised you that if you would provide a written estimate of the repair cost of the broken screen, I would reviewOn October 26, you provided me that documentation that was requestedAs of October 29, this matter is still under reviewI will contact you once our review is complete If you have any additional questions, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted] @evine.com between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, Bridget [redacted] Executive Resolution Office EVINE Live CC: Revdex.com Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/11/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) I spoke with Bridget the Evine escalation rep on November 3rd and she stated that Evine would in fact pay $This was the amount of the estimate submitted from the Apple Store to repair the phoneShe stated that she would send me an email confirming that they are covering the repair as well as the $in the next few days, but as of today I have not received eitherBased on her word I went last night to the Apple store and paid for the repair out of pocketI don't want to close this complaint until I receive the confirmation in writing and the funds to reimburse the repair as statedI have attached the email of the receipt for the repair and I have also forwarded the email to Bridget at Evine Final Consumer Response / [redacted] (2000, 11, 2015/11/10) */ ***Document Attached [redacted] On 11/9/I received a letter from Bridget confirming that they have sent to reimbursement of $to the card on fileThis complaint has been resolved Thank you [redacted]