Evine

Dear [redacted] ***, We have received your complaint from the Revdex.com regarding your return of the Skinn Cosmetics Six-Piece Eye, Lip, and Neck Age Zone Treatments (order# [redacted] ) I apologize for any inconvenience this has caused Per our phone conversation April 22, 2016, we discussed EVINE Live’s return policyI advised you that EVINE Live will reject any returns received after days from the date of receiptYou had disclosed that you did not know that items are required to be returned within days of receiptAt that time I informed you that our day return policy is printed on the back of the invoice that you used to return the item, this information is also available on the EVINE Live websiteI apologized but we will not be able to make an exception, we are unable to authorize a return If you have any additional questions, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at [redacted] between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, Bridget [redacted] Executive Resolution Office EVINE Live CC: Revdex.com [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/08/18) */ Dear Ms [redacted] , We are in receipt of your letter to the Revdex.comEvine Live would like to thank you for taking the time to share your concerns with us regarding your account Our records indicate that on May 23rd, you ordered three Invicta WatchesThese were placed under order numbers XXXXXXXXX, XXXXXXXXX and XXXXXXXXXThese orders were placed on your Evine Live credit cardUnfortunalty this card declined the charges for the next value paymentsThe remaining balance owed is $ Synchrony is the issuing bank of the Evine Live credit card; they did not approve the installments on the ordersThe reason they denied the charges is a private matter between you and Synchrony BankEvine Live has no access to any of Synchrony Bank's account information Our collections department has made several attempts to reach you regarding this matterUntil payment arrangments are made, further attempts will continue until these have been paid in fullTo bring your account current please contact Affiliated Group at X-XXX-XXX-XXXX Evine Live does not report to the Credit Bureaus, so this will not reflect against your credit ratingsWe hope that you continue to do business with Evine Live in the future If you have any further questions please contact our office at X-XXX-XXX-XXXX Sincerely, M [redacted] Credit Collections Lead Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) they lied they did report it to the credit bureaus and I am going to take them to court for harassment cause as you see I am sending them a formal request to stop calling me this is harassmentby law if you inform a company to stop calling methey need to stopyou have the receipttell syncb to stop calling me Final Business Response / [redacted] (4000, 9, 2015/08/24) */ Dear Ms [redacted] , We are in receipt of your letter to the Revdex.comIt appears that our previous communications with you did not explain the issue as well as you would have liked The orders you placed with us were placed on your Evine Live credit cardThis card declined the charges for the next value paymentsThe remaining balance owed is $ [redacted] is the issuing bank of the Evine Live credit cardThe reason they denied the charges is a private matter between you and [redacted] Evine Live has no access to any of [redacted] account information As previously stated, Evine Live does not report to the Credit Bureaus, so this will not reflect against your credit ratings [redacted] is a separate company from Evine Live and Evine Live has no access to any of their account informationYou can contact them at X-XXX-XXX-XXXX for more information regarding your credit card If you have any further questions please contact our office at X-XXX-XXX-XXXX Sincerely, M [redacted] Credit Collections Lead

Dear Mr [redacted] , "Arial EVINE Live is in receipt of your letter to the Revdex.com Our records indicate that on July 6, you placed order number [redacted] for the Ombre Circle Tahitian Necklace which was cancelled by EVINE LiveWe sent an electronic reversal to your bank on July 7, requesting that the funds be releasedYou will need to follow up with your bank to verify this information When requesting the ValuePay option, you are agreeing to the terms and conditions of ValuePay with EVINE LiveOrders may be subject to credit approval by EVINE Live and EVINE Live may review credit reports to qualify customers for ValuePay This information is on our web site at www.evine.comWe use Equifax Information Services LLC to obtain credit report information A letter was mailed explaining why we are not able to extend the ValuePay option to you based on the information Equifax provided If you have any further questions please contact our office at ###-###-#### Sincerely, L [redacted] Credit Payment Specialist II

Initial Business Response / [redacted] (1000, 5, 2016/01/06) */ Dear [redacted] , We have received your complaint from the Revdex.com regarding the Waggoner Chocolates that shipped to the incorrect address (Order # XXXXXXXXX)I apologize for any inconvenience this has caused During our conversion on January 6, 2016, I advised you that since order was placed online and claimed that you had selected the correct address prior to placing your order, a refund would be issued back to the original method of payment that you usedI advised you to remove the old address from your online address book If you wish to discuss this matter further, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted] @evine.com between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, Maria [redacted] Executive Resolution Office EVINE Live CC: Revdex.com

Initial Business Response / [redacted] (1000, 5, 2014/11/21) */ Dear [redacted] , We have received your complaint from the Revdex.com regarding the exchange of your Cobra Radar Detector (order# XXXXXXXX)I apologize for any inconvenience this has caused During our conversation on November 21, 2014, you advised me that we could disregard your complaint, as you have received a replacement item If you have and further questions or concerns, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted] @shophq.com between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, [redacted] Opsal Office of the President ShopHQ CC: Revdex.com

Initial Business Response / [redacted] (1000, 5, 2016/01/12) */ Dear Ms [redacted] , EVINE Live is in receipt of your letter to the Revdex.com Our records indicate that on January 2nd, you placed Order Number XXXXXXXXX for a Rosetta Stone Powerpack Levels 1-requesting a payment plan of six monthly paymentsBy requesting the ValuePay option you are agreeing to the terms and conditions of ValuePay with EVINE LiveOrders may be subject to credit approval by EVINE Live and EVINE Live may review credit reports to qualify customers for ValuePayEVINE Live reserves the right to limit or restrict the use of ValuePay at any timeThis information is on our web site at www.evine.com When using ValuePay, EVINE Live is extending you credit because we ship merchandise to you before full payment is receivedBecause of this process, EVINE Live has a legally permissible purpose to pull a credit report as this information is intended to be used for a credit transactionWe use Equifax Information Services LLC to obtain credit report informationWe submit the customer's name and address as it is provided to usThere is also a disclaimer on our website and on air that indicates that ValuePay is available to qualifying customers Due to the fact that we show record of you attempting to cancel the order on January 5th, we will request that Equifax remove the credit inquiry as long as you either payoff the balance or return the item back to EVINE LiveEither of these would need to happen before we will send the requestThe ValuePay option has also been removed from your account so any future purchases will be offered on full pay only If you have any further questions please contact our office at X-XXX-XXX-XXXX Sincerely, K [redacted] Credit Specialist II

Initial Business Response / [redacted] (1000, 5, 2014/08/13) */ Dear [redacted] , We have received your complaint from the Revdex.com regarding the overdraft fees you claim to have accrued as the result of an Auto-Delivery order placed on your accountI apologize for any inconvenience this has caused During our telephone discussion on August 12, 2014, I advised you that we did not have a record of you contacting ShopHQ in February as you stated in your complaintRegardless, I advised you that if you provided documentation showing how you accrued the overdraft fees, I would review it for possible compensationYou agreed to fax in this documentation at your earliest convenience If you wish to discuss this matter further, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at ***@shopnbc.com between the hours of 8am-4:30pm CST, Monday through Friday Thank you for your understanding and cooperation Sincerely, [redacted] of the President ShopHQ CC: Revdex.com

Dear Ms [redacted] , face="Cambria"> We are in receipt of your letter to the Revdex.com Our records indicate that on July 17, you placed order number [redacted] for an Invicta Watch requesting a payment plan of six monthly payments Our records show on September 20, the 3rdinstallment became dueYour credit card declined the transactionOur Reauthorization Department tried to reach you as only the first two installments had been madePer our collection agency, letters were sent to you regarding this debtAfter months, your account was sold to our debt buyer, [redacted] FinancialThey are now handling your account and it was confirmed that the debt is there and they have no record of you contacting themPlease contact [redacted] Financial at ###-###-#### Due to your account going over 6-months past due, the ValuePay option will no longer be available to you on your account If you have any further questions please contact our office at ###-###-#### Sincerely, L [redacted] Credit Payments Specialist II

Initial Business Response / [redacted] (1000, 5, 2014/03/07) */ Dear Mr [redacted] , We have received your complaint from the Revdex.com regarding order XXXXXXXXA supervisor from the Credit department recently spoke with you in regards to this issueDuring this call you requested that we follow up with the Revdex.com and not contact you again As discussed with our supervisor, the ValuePay option allows a customer to make monthly payments to ShopHQ using their own payment methodSince ShopHQ releases the order before full payment is received, we have a legally permissible reason to check the customer's current credit historyThis information is intended to be used for a credit transactionThat is what you had requested when you placed this orderOur web site (www.shophq.com) and on air disclaimers indicate Value Pay is available to qualifying customers The mention of being pre-approved for this option is related to our ShopHQ credit card, which is offered by GE Capital Retail BankPre-approval is not something that is done when qualifying customers for ValuePays on an order If you have any further questions please feel free to contact the ShopHQ credit department at X-XXX-XXX-XXXX Sincerely, [redacted] ShopHQ Payments Manager CC: Revdex.com Final Consumer Response / [redacted] (3000, 7, 2014/03/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept this response from shop hqAs I stated in my complaint your company pulled my Equifax report when I typed in my address,not when I placed the order that is against the law and I will not let shop hq horrific business practices get away with thisNow I don't have a soundbar and I have a negative inquiry on my Equifax report.You would think shop hq would just delete the inquiry since I have no business with them but no they just wanna make consumers lives harder than it already isIn addition the supervisor I spoke too named jerry in the credit department even agreed,that once I type my name and address you guys pull the report.How can this company have an A rating on Revdex.comShop hq does not care about people all they want is our money and they will do as much illegal things to acquire our hard earned moneyI will never shop at shop hq again and I will make sure all of my friends,family,coworkers etc....never shop there also!I will be submitting complaints with my Pennsylvania attorney general office/Minnesota attorney general office,the consumer finance protection bureau,and the ftcI urge everyone to do the same if they've been done wrong by shop hqThank you Revdex.com for your time! Final Business Response / [redacted] (4000, 9, 2014/03/11) */ Dear [redacted] , We have received further correspondence from the Revdex.com The process you outline in your response happens only when an order is placedYour letter implies that the ValuePay qualification process happens when creating an account with ShopHQThat is not accurateThe ValuePay qualification process is initiated only after an order is placed As stated in our original response, ShopHQ releases the order before full payment is receivedWe have a legally permissible reason to check the customer's current credit historyThis information is intended to be used for a credit transactionThat is what you had requested when you placed this order using the ValuePay optionOur web site (www.shophq.com) and on air disclaimers indicate Value Pay is available to qualifying customers Once the order has been placed the inquiry process has already been initiatedRegardless of the outcome, a request for a credit transaction has been ask for, per the guidelines listed aboveThe inquiry is not able to be removed If you have any further questions please feel free to contact the ShopHQ credit department at X-XXX-XXX-XXXX Sincerely, [redacted] ShopHQ Payments Manager CC: Revdex.com

Initial Business Response / [redacted] (1000, 5, 2014/11/21) */ Dear [redacted] , We have received your complaint from the Revdex.com in regard to an order you did not receive (order# [redacted] , item# [redacted] )I apologize for any inconvenience this experience may have caused After reviewing this matter further, I discovered that you were not provided the accurate timeframe in which claim forms may be sent; however, we will not be requiring claim forms for your particular claimWith that being said, we have processed a full credit of $to your original method of payment (MasterCard ending in ***) as of November 13, Once again, I sincerely apologize for any inconvenience this experience may have causedShould you have any additional questions, please contact me directly via telephone at [redacted] or [redacted] or via email at [redacted] @shophq.com between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, [redacted] SrSupervisor, Office of the President ShopHQ CC: Revdex.com

Dear [redacted] , "Times New Roman We have received your complaint from the Revdex.com regarding the return of your Samsung 65” 4K TV (order# [redacted] ) I apologize for any inconvenience this has caused I have attempted to reach you via telephone and email to no avail If you wish to discuss this matter further, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at [redacted] between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, LeShonn [redacted] Executive Resolution Office Evine CC: Revdex.com

Initial Business Response / [redacted] (1000, 5, 2015/10/29) */ Dear [redacted] ***, We have received your complaint from the Revdex.com regarding your order of the Apple watch sport bundle (order# XXXXXXXXX)I apologize for any inconvenience this has caused I have attempted to reach you via telephone to no avail If you wish to discuss this matter further, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted] @evine.com between the hours of 8am-4:30pm CST, Monday through Friday Thank you for your understanding and cooperation Sincerely, Bridget [redacted] Executive Resolution Office EVINE Live CC: Revdex.com Final Business Response / [redacted] (4000, 8, 2015/11/09) */ Dear [redacted] ***, I am writing you today to follow up with my initial correspondence dated October 29, Per our discussion on November 5, 2015, EVINE Live will gladly accept a return within our 30- day return time frameIn this case, your order was not returned within our 30-day return policy and cannot be accepted In your complaint, you also state that the additional bands were not advertised as being non-Apple itemsThe description of this item on www.evine.com clearly states that these items are non-Apple productsOur records indicate that your order was placed online, where this information is readily available If you have any additional questions, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted] @evine.com between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, Bridget [redacted] Executive Resolution Office EVINE Live CC: Revdex.com

Initial Business Response / [redacted] (1000, 10, 2014/04/02) */ Dear [redacted] , We have received your inquiry from the RevDex.com. We have made previous attempts to contact you, but were unsuccessful in our attempts. When using ValuePay, ShopHQ ships merchandise to the customer... before full payment is received. ShopHQ has a legally permissible purpose to pull a credit report, as this information is intended to be used for a credit transaction. You had requested this when you placed an order using ValuePay. You received a letter which explains why we are not able to extend the ValuePay option to you. There is a disclaimer on our website (www.shophq.com) and on air that indicates that Value Pay is available to qualifying customers. Unfortunately we were unable to qualify you for the ValuePay option. This is the normal operating procedure for all of our orders. If you have any further questions, please feel free to contact us at [redacted] Sincerely, [redacted] ShopHQ Payments Manager CC: RevDex.com

Initial Business Response / [redacted] (1000, 5, 2015/09/16) */ Dear Carol [redacted] , We have received your complaint from the Revdex.com regarding your claim on non-receipt of order XXXXXXXXXI apologize for any inconvenience this has caused On July 31, 2015, you reported to EVINE Live that you had not received your package, though the UPS tracking number (1Z78FWXXXXXXXXXXXX) showed as delivered on July 30, A delivery claim was initiated, and claim forms were emailed to you on August 10, These forms were not returned to EVINE Live and the claim was subsequently closed After receiving your complaint, EVINE Live reopened your claim and new claim forms were both mailed and emailed to youOn September 14, you emailed EVINE Live to notify us that your package had arrivedAs you have notified EVINE Live that you have received the package, your claim has again been closed If you have any additional questions, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at ***@evine.com between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, [redacted] Executive Resolution [redacted] EVINE Live CC: Revdex.com Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) I accept the response as far as that the package was deliveredHowever, I am not happy the way they handled thisThis company has not made any attempt to personally contact me by telephone, and did not even bother to contact me acknowledging the email I sent them saying the package had arrivedYes, arrived weeks after it was supposedly deliveredSo now in the event the item is defective it has gone beyond the return periodI will not be satisfied with the complaint until Evine PERSONALLY contacts me by phone and by email to allow days from Sept to return the item in the event it is defectiveAnd an apology by telephone on how they handled this issue Final Business Response / [redacted] (1000, 21, 2015/11/03) */ Dear Carol [redacted] , We have received your further correspondence from the Revdex.com regarding claim order XXXXXXXXXI apologize for any inconvenience this has caused In your most recent correspondence, you state that you refused one of the packages from your order (UPS tracking [redacted] )This package shows delivered on July 8, 2015, and refused on September 3, EVINE Live has a 30-day return policy, and cannot accept returns outside of this timeframe, and the package was sent back to you via UPS tracking number [redacted] You refused this package, and it was received at EVINE Live on October 26, As you have refused this package, a letter was sent to you asking you to claim your merchandise within daysPlease contact EVINE Live at your earliest convenience to arrange for your merchandise to be returned to you If you have any additional questions, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at ***@evine.com between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, Douglas [redacted] Executive Resolution Office EVINE Live CC: Revdex.com

Dear [redacted] , We have received your complaint from the Revdex.com regarding the delivery of order # [redacted] I apologize for any inconvenience this has caused According to USPS tracking number [redacted] , there was an insufficient address to deliver this package, and it was returned to EVINE Live When you notified our Customer Service team that the package had not been delivered on March 22, 2016, the tracking information was confirmed and a refund was processed At that time, the item was sold out, and we were not able to place a new order You were subsequently able to place a new order (order # [redacted] ) on March 25, when the item became available, and we matched the same price and terms as your original order If you would like to discuss this matter further, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at [redacted] between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, Douglas [redacted] Executive Resolution Office EVINE Live CC: Revdex.com

Initial Business Response / [redacted] (1000, 10, 2015/07/17) */ Dear [redacted] ***, We have received your complaint from the Revdex.com in regard to a charge on your credit card in the amount of $I apologize for any inconvenience this experience may have caused Our records indicate a charge of $was processed on April 22, as the first ValuePay for a Beautyrest Recharge(r) "Stars & Stripes" Plush Pillowtop Mattress Set you ordered on April 12, Our records further indicate you contacted us in June stating you never received your orderWe did process a refund of $to your original method of payment (MasterCard ending in ***) as of July 9, Once again, I do apologize for any inconvenience this may have caused If you have any additional questions, please contact me via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted] @evine.com between the hours of 9am-5:30pm EST, Monday through Friday Sincerely, [redacted] Senior Supervisor, Executive Resolution Office EVINE Live CC: Revdex.com Initial Consumer Rebuttal / [redacted] (2000, 12, 2015/07/29) */ retyped from handwritten response: Dear Revdex.com, Thank you for helping to resolve my issue with Evine LiveI will pursue a lawsuit against Evine Live Sincerely, [redacted] RE: Case # [redacted] : Evine Live Inc

I have been shopping from TV for years and started with Evine, I used Value Pay, which has become a nightmare! My credit card is in good standing and I keep getting phone calls from Evine telling me they are having a problm with my card I checked with my bank and found that they never put through the chargesI have no idea what Evines' problem is? Is it their system or personnel problem They have made it a big problem for me! I will never do business with them again and I need this problem resolved

Initial Business Response / [redacted] (1000, 5, 2014/12/23) */ Dear Ms [redacted] , We have received your complaint from the Revdex.com regarding to multiple issues regarding your account A supervisor (Kim) was able to connect with you over the phoneShe was able to review and go over your account information with youAlthough you do disagree with the policy, we appreciate your time and effort to speak with usWe have forwarded your information to upper management per your request when speaking with Kim If you have any further questions, please feel free to contact us in the futureWe can be reached at X-XXX-XXX-XXXX Thank you for your understanding and cooperation Sincerely, [redacted] Credit Payments Manager ShopHQ CC: Revdex.com Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/12/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) It is a canned response with no answers as to what they intend to do about this inappropriate business practiceAs I indicated when speaking with their representative covering their legal and financial interests does not go hand in hand with fair and/or good customer serviceThis response is meaninglessI would like the inquiry made to my credit report removed Final Business Response / [redacted] (4000, 9, 2015/01/05) */ Dear Ms [redacted] , This letter is in response to your recent Revdex.com inquiryIt appears that our previous communications with you did not explain the issue as well as you would have liked Our records indicate that on December 11, you placed order number XXXXXXXX for a SS Buckle Ring, a Nintendo 3DS Fun Bundle, and a High Polish Eternity Band requesting a payment plan of monthly payments on eachBy requesting the ValuePay option you are agreeing to the terms and conditions of ValuePay with ShopHQOrders may be subject to credit approval by ShopHQ and ShopHQ may review credit reports to qualify customers for ValuePayShopHQ reserves the right to limit or restrict the use of ValuePay at any time When using ValuePay ShopHQ is extending you credit, because we ship merchandise to you before full payment is receivedBecause of this process, ShopHQ has a legally permissible purpose to pull a credit report as this information is intended to be used for a credit transactionWe use Equifax Information Services LLC to obtain credit report informationWe submit the customer's name and address as it is provided to usThere is a disclaimer on our website (www.shophq.com) and on air that indicates that Value Pay is available to qualifying customers Since it sounds as though you no longer want credit terms from ShopHQ, if you pay us in full for your open ValuePay items this week, we can mark your account as not eligible for future ValuePay, and then send a request to Equifax to remove the credit inquiry of 12/11/As of 1/5/your account balance is $If you desire to continue to use our ValuePay credit plan, the credit inquiry cannot be removed Please call our [redacted] to make these payment arrangements at X-XXX-XXX-XXXXOnce we have received full payment, we will notify Equifax Sincerely, [redacted] Credit Payments Senior Lead Final Consumer Response / [redacted] (3000, 11, 2015/01/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) In light of my complaint bringing a huge hole in their customer service and the fact that I had previously established a credit history with ShopHQ, I believe as a good will gesture this inquiry should be removed without me having to appease themShopHQ or any other company believing the SOP that covers their financial interest equates to good customer service is not providing quality customer serviceAs I indicated, an internet search revealed that there are many, many people who are unhappy with this policyA good will gesture on ShopHQ's part would keep them from losing another customer

Dear [redacted] , We have received your complaint from the Revdex.com regarding your return of the Apple iMac (order# [redacted] ) I apologize for any inconvenience this has caused During our conversation on April 20, 2016, you advised me that you had provided our vendor the necessary credentials to unlock the computer once they receive it backUpon receipt of the computer a full refund will be issued to the credit card that was used for the purchaseWe apologize for the delay If you have any additional questions, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at [redacted] between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, Bridget [redacted] Executive Resolution Office EVINE Live CC: Revdex.com [redacted]

Dear [redacted] , Thank you for contacting Evine in regards to order [redacted] , items 721-- Kate & Mallory Stretch Knit Elbow Sleeved Draped Front Uneven Hem Tunic and item 726-- Kate & Mallory Stretch Knit 3/Sleeved Mesh Shoulder V-Neck Top As previously advised Evine has a thirty-day return time frame, these items did not originally reach our warehouse within this timeframe We apologize these items did not meet your needs At this time Evine will accept the items back to our warehouse The items must reach our Bowling Green, KY warehouse no later than December 21st to be accept and processed as late returns If the items are not received by December 21st the items will be returned to you I have emailed you a new SmartLabel to return the items through the USPS Please be advised the SmartLabel can take up to days to be delivered once provided to USPS If at any time, you would like to check the progress of your return, go to www.evine.comChoose "Order Status" at the top of the page, click on "Track My SmartLabel Return" and type in the order number of the item(s) you returned If you have any additional questions, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at [redacted] between the hours of 9:30am-6:00pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, Diana [redacted] Executive Resolution Office Evine CC: Revdex.com