Evine

Initial Business Response / [redacted] (1000, 5, 2014/03/19) */ Dear Mrs [redacted] , We have received your complaint from the Revdex.com regarding your accountA supervisor from the Credit department recently spoke with you in regards to this issue We were able to have the reauthorization department reach out to you as well and refund any fees owed to you due to the error that occurredWe apologize for any inconvenience this may have caused If you have any further questions please feel free to contact the ShopHQ credit department at [redacted] Sincerely, [redacted] ShopHQ Payments Manager CC: Revdex.com

Initial Business Response / [redacted] (1000, 5, 2015/05/21) */ Dear [redacted] , We have received your complaint from the Revdex.com regarding the return a Simmons mattress set (order # XXXXXXXXX)I apologize for any inconvenience this has caused During our conversation on May 19, you advised me that you had been contacted by the delivery agent, and that they would be picking up the mattress later that dayI did receive a confirmation that the mattress has been picked up and a full refund has been issued for this order If you have any additional questions, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted] @evine.com between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, [redacted] Office of the President EVINE Live CC: Revdex.com

Initial Business Response / [redacted] (1000, 5, 2015/11/24) */ Dear Ms [redacted] , EVINE Live would like to thank you for taking the time to share your concerns with us regarding your order Our records indicate that on November 20, you placed XXXXXXXXX for a Swagway Intelligent Self Balancing Electric Scooter requesting a payment plan of six monthly paymentsBy requesting the ValuePay option you are agreeing to the terms and conditions of ValuePay with EVINE LiveOrders may be subject to credit approval by EVINE Live and EVINE Live may review credit reports to qualify customers for ValuePayEVINE Live reserves the right to limit or restrict the use of ValuePay at any timeThis information is on our web site at www.evine.comWhen you place your order online and choose the ValuePay option, there is a "What is ValuePay" icon which you can click on for more informationA disclaimer is also listed under "Terms Of Use." When using ValuePay, EVINE Live is extending you credit because we ship merchandise to you before full payment is receivedBecause of this process, EVINE Live has a legally permissible purpose to pull a credit report as this information is intended to be used for a credit transactionWe use Equifax Information Services LLC to obtain credit report informationWe submit the customer's name and address as it is provided to usThere is also a disclaimer on our website and on air that indicates that ValuePay is available to qualifying customers If you have any further questions please contact our office at X-XXX-XXX-XXXX Sincerely, K [redacted] Credit Payment Specialist Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) Evine Live advertises the Value Pay as if it was similar to QVCI order from QVC all the time and they have never checked my creditI would have done it this time but Evine had an earlier delivery date for the product that I wantedIf Evine is going to check credit like most companies this should be visible for customers to see itI've found many online complaints regarding this same issue so apparently it is not just isolated to meNo I do not accept this responseI would like this inquiry removed from my report due to deceptive advertising Final Business Response / [redacted] (4000, 9, 2015/12/04) */ Dear Ms [redacted] , We are in receipt of your letter to the Revdex.comIt appears that our previous communications with you did not explain the issue as well as you would have liked When order number XXXXXXXXX was placed online, you requested to use our ValuePay option, and you agreed to the terms and conditions of ValuePay with EVINE LiveOrders may be subject to credit approval by EVINE Live and EVINE Live may review credit reports to qualify customers for ValuePay EVINE Live reserves the right to limit or restrict the use of ValuePay at any timeThis information is on our web site at www.evine.comWhen you are placing your order online and chose the ValuePay option there is a "What is ValuePay" icon which you can click on for more informationA disclaimer is also listed under "Terms Of Use." If you have any further questions please contact our office at X-XXX-XXX-XXXX Sincerely, M [redacted] Credit Payment Specialist II

Initial Business Response / [redacted] (1000, 5, 2016/02/08) */ Dear Ms [redacted] : We are in receipt of your letter to the Revdex.comEVINE Live would like to thank you for taking the time to share your concerns with us regarding your recent experience After further research we did determine that you are being contacted in error by our collection vendor Central Credit ServicesWe have notified them to remove your phone number and address, you will no longer be contacted If you have any further questions, please contact us at X-XXX-XXX-XXXX Sincerely, M [redacted] Credit Payment Specialist II CC: Revdex.com of Minnesota and North Dakota Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/02/08) */ (The consumer indicated he/she ACCEPTED the response from the business.) I will definitely re-open my complaint if, in fact, I am contacted again by EVine Live, as I have received a verbal assurance of being removed from their credit calls several times in the past 2-months

Initial Business Response / [redacted] (1000, 5, 2015/06/18) */ Dear [redacted] , We have received your complaint from the Revdex.com regarding delays with your order for an Invicta Watch (order# XXXXXXXXX)I apologize for any inconvenience this has caused During our conversation on June 16, 2015, I advised you that I have applied a $EVINE Credit to your account for use on your next purchaseThe credit will be available for days; however, if you do not use it within the specified timeframe, you may contact me to have it reapplied to your account If you have any further questions or concerns, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted] @evine.com between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, [redacted] Office of the President EVINE Live CC: Revdex.com Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/06/19) */ (The consumer indicated he/she ACCEPTED the response from the business.) The had shipping and warehouse issues and they gave me a credit for the inconvenience

Initial Business Response / [redacted] (1000, 5, 2015/12/29) */ Dear [redacted] , We have received your complaint from the Revdex.com regarding amounts that were charged to your accountI apologize for any inconvenience this has caused During our conversation on December 29, 2015, I advised you that I will be happy to look into your concern of being overcharged, however I would need more specific details from you of the amounts in questionYou did not want to provide specifics details therefore declining my offer to further assist and disconnected the call If you would like to discuss this matter further, please contact me directly via telephone at [redacted] or [redacted] or via email at [redacted] @evine.com between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, Bridget [redacted] Executive Resolution Office EVINE Live CC: Revdex.com

Initial Business Response / [redacted] (1000, 5, 2014/10/31) */ Dear [redacted] , We have received your complaint from the Revdex.com regarding your experience with two orders placed on our websiteI apologize for any inconvenience this has caused On October 31, 2014, I spoke with your husband, [redacted] , regarding your online account and informed him that I was issuing a refund for the orders in question ( [redacted] and [redacted] )Please note, we may be unable to do this for future orders shipped to a wrong address, as we do not have control over the shipping address selected for online orderWe suggest logging into the account online to ensure that any previous addresses have been removed If you have any additional questions, please contact me directly via telephone at [redacted] or [redacted] or via email at [redacted] @shophq.com between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, [redacted] Office of the President ShopHQ CC: Revdex.com

I am rejecting this response because: While I was assured that my feedback would forwarded on to their Merchandising team and Simmons to see if in the future EvineLive could offer Simmons Mattress' to their customers who reside in Hawaii; My requests for contact NOW to see if an agreement could be made was met with a flat "No" I believe in the validity of my argument, that I reside in close (accessible) proximity to the plantI was even willing to pick it up but EvineLive was completely inflexible I explained that I made additional purchases from them, specifically for this productApologizing, without any good faith effort on their part to resolve the dilemma, leaves me to question their operation [redacted] ***

This is the most unethical company ever! They have no quality controlThey charge you shipping both ways, even when they send you a defective itemIf your ATM or credit card expires or when mine was getting swapped out by the bank because of fraud they sent my value pay to collectionsThey couldn't even wait a week for the new card to arrive The collections people called me and hung up several timesI finally used reverse look up to find out who was doing thatSo I called them to find out what the problem wasBy this point I had already updated my card, but it didn't stop the collections phone callsThey called me times in a week, even after I had updated the informationToday I stopped to visit my year old parent's house and found out they had been also calling them for a weekHow is that even legal? I will never shop there again and if you're smart you won't eitherDon't be fooled by their rating or by how long it says they have been in businessThey have changed hands and the Revdex.com does not reflect that in their evaluationsYou can see that there have been a ton of recent complaintsDON'T SHOP THEREYou will be sorry

Initial Business Response / [redacted] (1000, 6, 2014/04/28) */ Dear [redacted] , We have received your inquiry from the Revdex.comWe have made previous attempts to contact you, but were unsuccessful in our attempts The dollar amount you were seeing being withheld from your account is an authorizationAn authorization will reserve the funds until the item is shippedSince this item was not able to be shipped we had immediately requested the funds be returned to your accountWe have received confirmation from PayPal as of 4/24/the funds have been returned back to your accountIf you have any other questions about the funds in your account you would need to speak with PayPal When using ValuePay, ShopHQ ships merchandise to the customer before full payment is receivedShopHQ has a legally permissible purpose to pull a credit report, as this information is intended to be used for a credit transactionYou had requested this when you placed an order using ValuePayYou received a letter which explains why we are not able to extend the ValuePay option to youThere is a disclaimer on our website (www.shophq.com) and on air that indicates that Value Pay is available to qualifying customersUnfortunately we were unable to qualify you for the ValuePay option If you have any further questions, please feel free to contact us at X-XXX-XXX-XXXX Sincerely, [redacted] ShopHQ Payments Manager Initial Consumer Rebuttal / [redacted] (3000, 8, 2014/04/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) WHEN WAS I CONTACTED? JUST VIA EMAIL BY A CUSTOMER SERVICE AGENT AND STATED TO ME THAT I NEEDED TO WAIT 4-BUSINESS DAYS TIL I WOULD RECEIVE ANY KIND OF PAYMENTBUT I CHECKED WITH PAYPAL A FEW TIMES SINCE THIS HAPPEND AND NEVER SAID TO ME ABOUT ANY PAYMENT RETURNED TO ME Final Business Response / [redacted] (4000, 10, 2014/05/05) */ Dear [redacted] , We have received further correspondence from the Revdex.comI apologize we were unsuccessful in our previous attempts to contact you On May 2, 2014, a supervisor from the Credit Department spoke with you in regards to releasing the authorization from PayPal; at which time, she was able to provide you with additional information to resolve your issue If you have any further questions, please feel free to contact us at X-XXX-XXX-XXXX at a time that works best for you Sincerely, [redacted] ShopHQ Payments Manager CC: Revdex.com

Dear [redacted] , We have received your complaint from the Revdex.com regarding the return of your Striiv Fusion Bio Watch (order# [redacted] )I apologize for any inconvenience this has caused I have attempted to reach you via telephone to assist with the return, however I have not received a call back from you If you wish to discuss this matter further, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at [redacted] @evine.com between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, LeShonn [redacted] Executive Resolution Office EVINE Live CC: Revdex.com

Dear [redacted] , We have received your complaint from the Revdex.com regarding your Invicta watch order (Order # [redacted] ) I apologize for any inconvenience this has causedDuring our conversation on April 12, 2016, I advised you that your order was placed online, and that EVINE Live cannot change the parameters of the order once it is placed I am sorry that you received an item that you did not wish to order, but as your order was placed online, we are unable to accept responsibility for this selection error When presented with this information, you disconnected the callYou have the option to return your order for a refund If you wish to do so, please follow the return instructions included the invoice you received with your orderIf you would like to discuss this matter further, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at [redacted] between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperationSincerely, Douglas [redacted] Executive Resolution Office EVINE Live [redacted]

I am rejecting this response because: I found out that Evine is not even an authrized seller of Apple products As far as I recall I only put in my wifi passcode to get onto the internet There are other similar complaints where people got these and are having the same problems getting credit I am handicapped to begin with I will have to haul the computer to someone to help me get probably someone elses id to unlock it I have filed complaints with the Attorney Generals office and The FTC Evine isn't even an authorized seller of Apple CommputersSo who has this item not EvineThere are other similar comlaints about thisPlease help me get my credit Thank you [redacted]

I ordered lotions from evine in July They said I signed up over the phone for automated service to have this order come every month for three months I called & cancelled the order in August & they said it was too late order already shipped Did not get the order for weeks Talked to Joy & Shirley to cancel & neither of them cancelled Kept getting billed When order did come I returned it & they kept over $of my monies & said it was cancelled per Morilla I ended up having to cancel my credit card to get them to stop billing me I am sure they will not send the product now that they can not bill me! Pretty sad I had to cancel my old card & get a new one to end this process I will not order ANYTHING with Evine again This is pathetic

Dear [redacted] , "Arial We have received your complaint from the Revdex.com regarding your order for Swagway Self Balancing Electric Scooter w/ BuiLED Lights (order# [redacted] ) I apologize for any inconvenience this has caused During our conversation August 24, you had disclosed to me that you have been provided communication from our agents that you may return item, but you were never able to receive our pre-paid labelAt that time I advised that I would need to follow up with the agents and have our quality control office review those callsIn our follow up conversation August 25, 2016, I stated that our quality control office confirms that you were provided misinformation about the returnIt is because of this miscommunication provided by our agents we are allowing you to return the productAs soon as the package is received a full refund will be issued to the credit card you used for the order If you would like to discuss this matter further, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at [redacted] between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, Bridget [redacted] Executive Resolution Office Evine CC: Revdex.com

Initial Business Response / [redacted] (1000, 6, 2014/09/11) */ Dear Mr [redacted] , We have received your complaint from the Revdex.com regarding activity on your account (cr [redacted] )Supervisor [redacted] from the Credit Department was able to speak with you in regards to your account, and review our policy with you in regards to qualifying for ValuePays If you have any further questions please contact the ShopHQ credit department at [redacted] Sincerely, [redacted] ShopHQ Payments Manager CC: Revdex.com

Terrible company selling Hoverboards that could potentially have connection issues (NOT RELATED TO THE BATTERY ISSUES) New issue over and above the battery internet shows articles there have been fires with the ORBIT Hoverboards Requested a prepaid shipping label to return the product and have been denied so now we have to spend up to $for shipping both ways Company does not stand behind its customers but wants to charge people up to 10% of the product value for freight for a product that could be defective We bought other items that were drones and turned them off and they still kept working TALK ABOUT A SAFETY ISSUE AND THEY ISSUED PREPAID LABELS IMMEDIATELYTERRIBLE COMPANY WILL NEVER BUY FROM AGAIN AND PUTTING THIS IN DISPUTE WITH MY CREDIT CARD COMPANY

Initial Business Response / [redacted] (1000, 5, 2015/08/11) */ Dear [redacted] , We have received your complaint from the Revdex.com in regard to the item you did not receive (order# XXXXXXXXX, item# XXX-XXX)I apologize for any inconvenience this may have caused We have completed the investigation of the item you did not receive and issued a refundAs you ordered two of these items on the same order, which were on ValuePays, the refund was applied to the outstanding ValuePays of the item you did receiveHere is the remaining ValuePay schedule for the item you received and kept: 2nd ValuePay: $(originally $29.92) due 8/22/ 3rd ValuePay: $(originally $29.92) due 9/21/ 4th ValuePay: $(originally $29.92) due 10/21/ 5th ValuePay: $(originally $29.92) due 11/20/ 6th ValuePay: $(originally $29.92) due 12/20/ I apologize for the delay in resolving this matter Sincerely, [redacted] Senior Supervisor, Executive Resolution Office EVINE Live CC: Revdex.com Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/12) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Dear [redacted] , "Arial We have received your complaint from the Revdex.com regarding the Gems en Vogue 5mm Birthstone Textured Cross Lord's Prayer Pendant w/ Chain (ord# [redacted] ) and the Joyce GiraudPureOil Duo for Face, Body& Hair oz (ord# [redacted] )I apologize for any inconvenience this has caused During our conversation on December 20, 2016, we discussed our policy in regards to orders that are sent to an incorrect addressI advised you that I was issuing a refund for the orders in question ( [redacted] & [redacted] )Please note, we may not be able to do this for future orders should they ship to the incorrect address, as we do not have control over the shipping address selected for online order As we discussed I suggested for you to log into the account online to ensure that any previous incorrect addresses have been removed and to change your password for your account on our website If he would like to discuss this further, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at [redacted] between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, Bridget [redacted] Executive Resolution Office Evine CC: Revdex.com

Initial Business Response / [redacted] (4000, 8, 2016/02/10) */ Dear David [redacted] and Christine [redacted] We have received your complaint from the Revdex.com regarding the late return of your Cat Footwear Boots (order# XXXXXXXXX)I apologize for any inconvenience this has caused During our conversation on February 9, 2016, I advised you that a late return would be authorized, however you would be responsible for the return shipping costs and the item would need to be received in our warehouse no later than February 24, If you have any additional questions, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted] @evine.com between the hours of 9am-5:30pm CST, Monday through Friday Thank you for your understanding and cooperation Sincerely, LeShonn [redacted] Executive Resolution Office EVINE Live CC: Revdex.com Final Consumer Response / [redacted] (3000, 6, 2016/02/09) */ Evine live rep, Sean called on 2/4/asking we return the call to discuss the caseI replied to the number provided XXX XXX XXXX also requesting a return callno response as of 2/9/second message left at same Evine contact number today 2/9/awaiting response