Evine

Initial Business Response / [redacted] (1000, 5, 2015/10/27) */ Dear [redacted] ***, We have received your complaint from the Revdex.com in regards to receiving the wrong TV (order# XXXXXXXXX)I apologize for any inconvenience this has caused During our conversation on October 20, 2015, I advised you that a full refund was processed on October to your Visa credit card (ending in 4252)I also advised you that if you would like assistance in reordering the item, or a similar item, that I would gladly work with you If you have any additional questions, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted] @evine.com between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, LeShonn [redacted] Executive Resolution Office EVINE Live CC: Revdex.com

Initial Business Response / [redacted] (1000, 5, 2015/06/25) */ Dear [redacted] , We have received your complaint from the Revdex.com regarding the return of your Versace Women's watch (order# XXXXXXXXX)I apologize for any inconvenience this has caused I have attempted to reach you via telephone and email to no avail If you wish to discuss this matter further, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted] @evine.com between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, [redacted] Office of the President EVINE Live CC: Revdex.com

Initial Business Response / [redacted] (1000, 5, 2015/01/29) */ Dear [redacted] , We have received your complaint from the Revdex.com regarding your Invicta watch (order# [redacted] ) and your experience with Customer ServiceI apologize for any inconvenience this has caused We have forwarded your feedback in regards to your experience and will have any issues addressed internallyIn regards to your issue with the order having not been shipped, please note that the delivery date provided at the time your order is placed is an estimated arrival dateOrders may take a few days to process, depending on volumeWe see that your order was delivered on January 28, Should you have and concerns in the future, please do not hesitate to contact me directly If you have and further questions or concerns, please contact me directly via telephone at [redacted] or [redacted] or via email at [redacted] @shophq.com between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, [redacted] Office of the President ShopHQ CC: Revdex.com Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/01/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) while I can appreciate me opsals resposnse regarding the delivery of my watch and it was delivered on time.........it does not address the attitude or disrespect I was treated with by the supervisor names [redacted] which was the major reason I made the complaint in the first place.but I do not see where that has been addressed.........this guy [redacted] was out of line

Initial Business Response / [redacted] (1000, 5, 2015/01/07) */ Dear Mr [redacted] ShopHQ would like to thank you for taking the time to share your concerns with us regarding your recent order Our records indicate that on December 26, you placed order number XXXXXXXX for a Sony PSGame Bundle requesting a payment plan of six monthly paymentsBy requesting the ValuePay option you are agreeing to the terms and conditions of ValuePay with ShopHQOrders may be subject to credit approval by ShopHQ and ShopHQ may review credit reports to qualify customers for ValuePayShopHQ reserves the right to limit or restrict the use of ValuePay at any timeThis information is on our web site at www.shophq.com When using ValuePay ShopHQ is extending you credit, because we ship merchandise to you before full payment is receivedBecause of this process, ShopHQ has a legally permissible purpose to pull a credit report as this information is intended to be used for a credit transactionWe use Equifax Information Services LLC to obtain credit report informationWe submit the customer's name and address as it is provided to usYou received a letter which explains why we are not able to extend the ValuePay option to you based on the information Equifax providedThere is also a disclaimer on our website and on air that indicates that ValuePay is available to qualifying customers On December 31, we spoke regarding your concerns and went over our disclaimers on qualifying for the ValuePay option If you have any further questions please contact our [redacted] at X-XXX-XXX-XXXX Sincerely, M [redacted] Credit Collections Lead Cc: Revdex.com Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/01/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) I definitely do not agree with the response from the organizationThere was NO WHERE on the website that stated that they would check personal credit for purchase! I am in the process of building my credit for a certain reason and when that company pulled my credit without my authorization, it LOWERED my credit score! I am STILL HIGHLY upset about this situation and want some type of compensation for them badgering and affecting my credit score without my permissionIt is UNLAWFUL to touch anyone's private information without their consent and NO WHERE on the purchase screen does it state they would do soThis is UNACCEPTABLE and I will fight this to the end!!! The company HAS NO RIGHT to tap into other peoples private informationI am particular about my credit and thanks to this company, I now have a lower credit rating that has affected my goalsI will take a lawyer if I have to get this situated!!

Initial Business Response / [redacted] (1000, 5, 2014/08/29) */ Dear [redacted] , We have received your complaint from the Revdex.com regarding shipping and handling charges and returnsI apologize for any inconvenience this has caused During our conversation on August 29, 2014, we discussed ShopHQ's return policyI advised you that normally, unless an item is returned due to damage or defect, ShopHQ does not refund the original shipping and handling charges, or the tax associated with itAs a courtesy, I advised you that I would refund all shipping and handling charges for the orders we discussed to the original payment method for each order If you have any additional questions, please contact me directly via telephone at [redacted] or [redacted] or via email at [redacted] @shophq.com between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, [redacted] Office of the President ShopHQ CC: Revdex.com

Dear [redacted] , "Arial We have received your complaint from the Revdex.com regarding your order for the Cook's Companion Cast Aluminum Easy Griddle Flip Pan w/ Gift Box (order# [redacted] ) I apologize for any inconvenience this has caused During our phone conversation January 4, we discussed our policy concerning items that were sent incorrectlyI advised that in the future should you receive an item sent in error we request that you send item back to Evine for a full refundIf there is no SmartLabel on your invoice we will extend a pre-paid label to you for the returnWe also discussed that we did have the call reviewed in relation to the $Evine creditIt was found that there was some miscommunication about how the credit was appliedI advised that I will remove the $Evine credit from your account and apply it towards your future ValuePays for this orderWe are more than happy to take care of this as a onetime exception as our policy is to request that our customers send the incorrect item back to our facility If you had any additional questions or need further help, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at [redacted] between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, Bridget [redacted] Executive Resolution Office Evine CC: Revdex.com

Initial Business Response / [redacted] (1000, 8, 2016/02/16) */ Dear [redacted] , We have received your complaint from the Revdex.com regarding your refund for the OSO CASUALS CHOICE OF LENGTH POCKET SLIM LEG JEAN MEDIUM DENIM item 724-(Order # XXXXXXXXX)We apologize for any inconvenience this has caused During our conversation on February 16, 2016, I advised that a claim had been submitted on August 28, I informed you that I would have to contact our Claims DepartmentAfter carefully reviewing your account, our Claims Department has refunded your account for that item If you would like to discuss this matter further, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted] @evine.com between the hours of 9:30am-6pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, Maria [redacted] Office of the President EVINE Live CC: Revdex.com Initial Consumer Rebuttal / [redacted] (2000, 10, 2016/02/25) */

Initial Business Response / [redacted] (1000, 8, 2015/09/09) */ Dear Laura [redacted] , We have received your complaint from the Revdex.com in regard to the item you declined delivery on (order# XXXXXXXXX, item# XXX-XXX)I apologize for any inconvenience this may have caused A full refund of $was processed back to your original method of payment (Visa ending in 6102) as of August 20, Once again, I do apologize for any inconvenience this may have caused Sincerely, Laura [redacted] Senior Supervisor, Executive Resolution Office EVINE Live CC: Revdex.com Initial Consumer Rebuttal / [redacted] (2000, 10, 2015/09/11) */ (The consumer indicated he/she ACCEPTED the response from the business.) Received my refund

By far the worst shopping Network out thereI orderd ipad mini's received order confirmation numbers, the money was drafted from my accountI received an email the next day saying the order has been cancelledThey pull a credit report that they neglect to mention and I have not received my money back

I am rejecting this response because: If other tv media like HSN OR QVC can do this So can Evine THEY JUST DON'T WANT TO !!!!!!!!!!! [redacted] *

I recently purchased a brand new very expensive diamond watch from evinewhen I opened the box, the watch was clearly used and had scratches on itall new watches are supposed to be wrapped in plastic covering and this watch had noneI cant imagine shipping a customer a used product when the purchase was intended to be new

Initial Business Response / [redacted] (1000, 8, 2015/02/23) */ Dear [redacted] , We have received your complaint from the Revdex.com regarding the return of your twisted wire ring (order# [redacted] )I apologize for any inconvenience this has caused During our conversation on February 19, 2015, I advised you that a late return of the ring has been authorizedI advised you I would issue a UPS pickup and to contact me once the package has been picked upOn February 20, you advised that the package had been picked up by UPSI advised you that I would issue a full refund to the credit card used on the order If you have any additional questions, please contact me directly via telephone at 952-852-or [redacted] or via email at [redacted] @evine.com between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, [redacted] Office of the President EVINE Live CC: Revdex.com

Initial Business Response / [redacted] (1000, 5, 2015/09/28) */ Dear [redacted] ***, We have received your complaint from the Revdex.com regarding your Italian Designs with Stefano 14K ring (order# XXXXXXXXX)I apologize for any inconvenience this has caused During our conversation on September 23, I advised you that I would review your request for a late returnOn September 25, 2015, I advised you that we would not be able to allow a late return as this order was well beyond our 30-day return policyAs a courtesy, I offered to waive the final ValuePay of $52.89, which you accepted If you have any additional questions, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted] @evine.com between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, LeShonn [redacted] Executive Resolution [redacted] EVINE Live CC: Revdex.com

Initial Business Response / [redacted] (1000, 5, 2014/12/09) */ Dear Ms [redacted] , We have received your complaint from the Revdex.com regarding to multiple issues in regards to your account Our records indicate ***, a Supervisor in our Credit Department, was able to connect with you via telephoneShe was able to review and go over your account information with you If you have any further questions, please feel free to contact us at [redacted] between the hours of 9am-9pm EST Monday through Friday, and 10am-3pm EST, Saturday Thank you for your understanding and cooperation Sincerely, [redacted] Credit Payments Manager ShopHQ CC: Revdex.com

I am very disappointed in the way Evine handled me as a customer as well as a humane being I spoke with a so called resolution department employee by the name of Bridgette She tried to tell me how to pay my bills and to insult me further, she treated me as if I were a second class citizen Bridgette did not let me explain how Evine had missed handled my account She later insulted me with not letting me speak my mind I am so discussed by her behavior as well as this company I am letting the public know that this is the worst home shopping channel in the united states I am advising anyone who watches and purchases any thing from this company, NOT too They are worst than a used car salesmanTheir employees are so unprofessional I repeat do not buy or view this shopping channel

Dear Mr [redacted] , This letter is in response to your recent Revdex.com inquiry It appears that our previous communications with you did not explain the issue as well as you would have liked EVINE Live is not required to display terms and conditions of ValuePay on screen for each item we are sellingSo the disclaimer is aired periodically during broadcastsThere is also a disclaimer on our website that describes our ValuePay program If you have any further questions please contact our office at ###-###-#### Sincerely, Kim H Credit Payment Specialist II [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/12/31) */ Dear [redacted] ***, We have received your complaint from the Revdex.com regarding the late return extension requested for the APPLE WATCH SPORT BUNDLE WITH ACCESSORIES BLUE/BLACK 42MM Item 459-270( Order XXXXXXXXX) I apologize for any inconvenience this has caused During our conversation on December 31, I advised, that the item that you purchased was a vendor itemI advised that I would have to get in contact with them and ask if they would allow a late return for your returnI also stated that as soon as an updated was received from them I would follow up with you to give you the results If you would like to discuss this matter further, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted] @evine.com between the hours of 9:30am-6pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, Maria [redacted] of the President EVINE Live CC: Revdex.com Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) I understand their response of requesting additional time to hear back from the "vendor", but taking a return on a item during the holiday season should be a simple processClaiming that I ordered too soon for the holiday season does not seem valid considering I ordered the very end of September and the item wasn't even shipped till OctoberI feel I am being penalized by a company for shopping for a christmas gift they consider too early Any other company such as HSN or QVC would accept the return no questions ask and give a full refundI know this for a fact because I have NEVER had any issues with any other mail order companyI do not feel that I am requesting anything unreasonableIf Evine cannot accept a return for a holiday gift, I would not do any further business with them Also, it's not like this item is not still being sold, it's an Apple watch that is still being sold on their websiteSo I don't understand the problem Final Business Response / [redacted] (4000, 9, 2016/01/05) */ Dear [redacted] ***, We have received your complaint from the Revdex.com regarding the late return extension requested for the APPLE WATCH SPORT BUNDLE WITH ACCESSORIES BLUE/BLACK 42MM Item 459-270( Order XXXXXXXXX) I apologize for any inconvenience this has caused During our conversation on January 5, 2016, I advised that the item that you purchased was a vendor itemI advised that I would have to get in contact with them and ask if they would allow a late return for your returnYour late return was accepted and a refund has been issued to your original method of payment that was used If you would like to discuss this matter further, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted] @evine.com between the hours of 9:30am-6pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, Maria [redacted] Office of the President EVINE Live CC: Revdex.com

This company is very shady I ordered a watch from them and they happily took my money right away on 7/27/and "created" a shipping label and tracking number so that they can say it was being processed (this is because they need to show progress since they already took your money) then it took them days to "actually" send it out and when I received it (on 8/18/16), it was the wrong one I immediately sent it back and here I am 9/13/still waiting for a refund to appear on my credit card What a joke! They still have my moneyweeks later Be aware that if you deal with this company and something goes wrong, you'll need to be very patient in order to have anything resolved

I purchased two watches for my husband and I that were matching I unfortunately didn't open the watches up when the came...I had no doubt about liking them I waited greater than days until our anniversary only to find that my husbands was correct but mine was the wrong color They confirmed that they had not sent what I ordered but since it was greater than days there was nothing they could do even though they admitted it was their error

Ordered Consult Beaute from Evine, the product caused burning and welts to my face so I obviously returned it Evine actually has the audacity to CHARGE me the consumer for the return when it was a product on their TV station that caused damage to my skin and a trip to my Dr Compared to HSN and QVC this shopping channel's customer service is not up to par compared to other shopping sites Wont us them again and I urge others to be cautious and know their policies before you buy