Evine

Initial Business Response / [redacted] (1000, 5, 2015/01/02) */ Dear [redacted] , We have received your complaint from the Revdex.com regarding your experiences when contacting the manufacturer for warranty assistance with your LePan tabletI apologize for any inconvenience this has caused During our conversation on December 30, I advised you that I would contact LePan on your behalf and ask that they contact you to assistOn December 31, you confirmed that you did receive a reply from the manufacturer and that you would be sending the tablet in for repairsI also informed you that should you need further assistance with this issue to contact me directly If you have any additional questions, please contact me directly via telephone at [redacted] or [redacted] or via email at [redacted] @shophq.com between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, [redacted] Office of the President ShopHQ CC: Revdex.com

Initial Business Response / [redacted] (1000, 5, 2015/12/30) */ Dear [redacted] , We have received your complaint from the Revdex.com regarding your experience with your orders for the Invicta watches' and the Sony PS(order XXXXXXXXX and XXXXXXXXX)I apologize for any inconvenience this has caused Per our phone conversation on December 18, 2015, we discussed your concerns regarding both the watches and the PSYou had mentioned that you thought that since the first order for the PSwas on our ValuePay plan and it was canceled, you were under the impression that the watch order would be canceled as wellUnfortunately it was not, we then discussed our return policyDuring that call you had asked to speak with my supervisorOn December 23, my supervisor contacted you and you had indicated during that call that you could not talkAt that time our phone number to our office was provided so you may contact us at your convenience If you have any additional questions, you may contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted] @evine.com between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, Bridget [redacted] Executive Resolution Office EVINE Live CC: Revdex.com

Roman Dear [redacted] ***, We have received your complaint from the Revdex.com regarding your purchase of the Simmons BeautySleep “Edgemoor” Luxury Firm Pillowtop Mattress Set (order# [redacted] ) I apologize for any inconvenience this has caused Per our conversation on May 2, 2016, I advised you that at this time we cannot ship large items to Alaska, Hawaii or Puerto RicoThis information would have been on displayed the “web crawler” during the show and also made available on our websiteOur host mentioning the locations throughout the US was most likely for informational purposes only I did assure you that I will forward your feedback on to our Merchandising team and Simmons to see if in the future we could offer to our customers who reside in Hawaii If you have any additional questions, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at [redacted] between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, Bridget [redacted] Executive Resolution Office EVINE Live CC: Revdex.com [redacted]

(The consumer indicated he/she DID NOT accept the response from the business.) MY ORDER WAS NOT LATE it was returned as instructed by & with information sent by customer service at Evine Live -- it was not handled correctly, nor appropriately by Evine Live I will not pay for this item I will deduct the $$$ from my payments on my card & cancel it -- I will no longer do business with a company that does not value its customers

Initial Business Response / [redacted] (1000, 5, 2016/02/18) */ Dear [redacted] , We have received your complaint from the Revdex.com regarding the Consult Beaute Cocktail (order# XXXXXXXXX)I apologize for any inconvenience this has caused I have attempted to reach you via telephone to no avail If you wish to discuss this matter further, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted] @evine.com between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, LeShonn [redacted] Executive Resolution Office EVINE Live CC: Revdex.com Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/02/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is a copy of the email response I sentI did leave a voice mail with LeShoon telling him that I would call him back in the late afternoon, so I don't know why he has called and left messages during the day time as I work 7pm to 7am LeSchoon, I received your voice message and called you back but you were not able to speak with me as I left you a voice mail I really don't like how I was treated by Evine when I called in to tell your company that I had not idea that fish was in this productIt would have been nice to knowNo one there was interested in what I had to sayThere was even a manager that said to me " why did you need to speak to a manager about this , you didn't need me" ( I felt as though I was wasting his time) and then I asked to be transferred to the CEO and the phone call hung up soon after that I have been a very good customer from Evine, Shopq, ShopNBC and even before thatI have to say that no other company has treated me that wayThis is not how to keep people interested in purchases from your companyYou act as though your customers must just accept poor customer service or go somewhere elseI can not only be the one person that has experienced this I want a refund of this product and an "I am so sorry that you were treated this way, yes you are important to our company and promise to treat everyone calling in with better responses"I have now spent way to much time on this matterI also want your company to have the guest selling this product to say on air that yes it does have fish in it Final Business Response / [redacted] (4000, 20, 2016/03/15) */ Dear [redacted] , We have received further correspondence from the Revdex.com regarding the Consult Beate Cocktail (order# XXXXXXXXX)I apologize for any inconvenience this has caused Per our email correspondence on February 23, 2016, I advised you that your MCwas refunded in the amounts of $39.90, $32.91, $and $32.91, which is the original value payments that were charged If you have any additional questions, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted] @evine.com between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, LeShonn [redacted] Executive Resolution Office EVINE Live CC: Revdex.com

Initial Business Response / [redacted] (1000, 6, 2014/02/05) */ Dear [redacted] We have received your complaint from the Revdex.com regarding order XXXXXXXXYou recently spoke with a supervisor that was able to resolve this issue for you The ValuePay option allows a customer to make monthly payments to ShopHQ using their own payment methodSince ShopHQ releases the order before full payment is received, we have a legally permissible reason to check the customer's current credit historyThis information is intended to be used for a credit transaction that you had requested when you placed this orderOur web site (www.shophq.com) and disclaimers on air indicate that Value Pay is available to qualifying customersYou have or will be receiving a letter from Equifax with additional detailsIf you would like to dispute any of the information on the letter you must speak with EquifaxThere contact information is provided on the letter The authorization for this order has been reversed and communicated with your bank electronicallyThis was done shortly after the order was canceledThis is the process ShopHQ uses for all of its ordersThe electronic notification informs the bank that the authorization we previously placed on your account will not be capturedThis should be enough information for your bank to allow you access to those fundsHowever each bank has their own way of handling this processIn this case, we also faxed a request to your bank to request that this authorization be dropped We apologize for any confusion or misunderstanding this may have caused If any future questions come up in regards to this process please feel free to contact us at X-XXX-XXX-XXXX Sincerely, [redacted] ShopHQ Payments Manager CC: Revdex.com Final Consumer Response / [redacted] (3000, 8, 2014/02/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am not happy with this at all, first off if your gonna be running a credit check then you shouldn't be taking peoples money BEFORE you run the credit check, assuming that everyone has A plus credit You should authorize dollar like most of the pay plain merchants when trying to get credit approval not the full monthly amount!! You say you communicated with my bank (electronically)but my bank had nothing on file of you doing so and the funds just took it's natural course and fell off, so you and your customer service team did NOTHING It was only after a week you people decided to transfer me to the credit department to even speak about you holding my moneySo no, I am percent dissatisfied with the way you people do business and just overall That was my first and Very last time even going to your websiteI hope your company collapses under the economic pressure and do the world a favor and disappear like all the other forgotten companies Have a nice day

DO NOT SHOP WITH EVINE I am writing this as buyers beware notice Here is what happened – I called the date that I was supposed to receive my shipment – I was referred to UPS who in turned sent me to the post office The post office said it was deliveredI asked to who because it was not me who received the packageThe USPS in their true form two hours later said they can’t get the package back In turn to I was told to call the sender back I then called Evine again (call 3) – I spoke with a woman who I had to explain the difference between the word dang and damI used the word dang and she told me I was swearing atAt that point she told me I was going to get my refund in business hours (even thought they are open hours a daily days a week when they take orders and money) Now that the business hours have passed (call 4) – I called them again because the refund had not shown upI spoke with a KevinKevin then tells me that I should have received documents to sign- that should have been in my emailSo, he keeps telling me not to be hostile with him – he attempts to give me a phone number to the claims department and then get off the phoneI asked multiple times for a supervisor and he was not able to reach “supposedly” and was told I would get a phone call in business hours but that doesn’t include Thanksgiving Kevin also informed me that the supervisor could do nothing to help with the claimI told him that the reasons I wanted to speak with a supervisor was because not any of them provided the proper informationKevin was adamant not to let me speak with a supervisorHe also claimed he resent sent the email and I had my email openI had cleaned out my spam so that if it went there I would have seen it Here I sit waiting to call “claims” at central timeThis will be call and I am pretty sure with the lack of training, representative that cannot explain policy has made this the most horrific experiences ever BETTER YET I have no claim number because "Claims" hasn't contact me to give it to me My name and email are as follows: Catherine Ritchey [email protected]

Initial Business Response / [redacted] (1000, 5, 2015/12/21) */ Dear Ms***, EVINE Live would like to thank you for taking the time to share your concerns with us regarding your order Our records indicate that on October 14th, you placed order number XXXXXXXXX for a Nuvision 7.85" Intel 1GB/16gb Tablet requesting a payment plan of six monthly paymentsBy requesting the ValuePay option you are agreeing to the terms and conditions of ValuePay with EVINE LiveOrders may be subject to credit approval by EVINE Live and EVINE Live may review credit reports to qualify customers for ValuePayEVINE Live reserves the right to limit or restrict the use of ValuePay at any timeThis information is on our web site at www.evine.com When using ValuePay, EVINE Live is extending you credit because we ship merchandise to you before full payment is receivedBecause of this process, EVINE Live has a legally permissible purpose to pull a credit report as this information is intended to be used for a credit transactionWe use Equifax Information Services LLC to obtain credit report informationWe submit the customer's name and address as it is provided to usThere is also a disclaimer on our website and on air that indicates that ValuePay is available to qualifying customers If you have any further questions please contact our office at X-XXX-XXX-XXXX Sincerely, Kim [redacted] Credit Specialist II Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) Evine is no different from qvs or HSN who do not do a credit checkI was not aware that a credit check would be done let alone a hard inquiry that stays on the credit report for year just for the ability to purchase a product over a six month time frameIt should be made more visible and appears to be very deceivingThe order would not have been place if the terms were clear

Dear [redacted] , "Times New Roman We have received your complaint from the Revdex.com regarding orders that were sent to an incorrect addressThe first order for the Patricia Nash “Chieti” leather refillable planner with built in card holder (order# [redacted] )The second for the Patricia Nash “Vinci” leather refillable journal with built in paper (order# [redacted] )The third for the Patricia Nash “Alessia” signature studded tote (order# [redacted] )I apologize for any inconvenience this has caused During our conversation on July 28, I advised you that since you stated that our website had your correct address during order placement, I was issuing a refund for two of the orders in question (order# [redacted] & [redacted] )Please note, the online address book is maintained solely by our customer, and we do not have control over the shipping address selected for online orders As we discussed, if you wanted to re-place a new order for the product you did not receive we would match the same price and termsI also suggested for you to log into your online account to ensure that any previous incorrect addresses have been removedAfter looking at the third order ( [redacted] ) is was confirmed that it is set to ship to your correct address If you have any additional questions, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at [redacted] between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, Bridget [redacted] Executive Resolution Office Evine

Initial Business Response / [redacted] (1000, 5, 2014/07/30) */ Dear [redacted] , We have received your complaint from the Revdex.com regarding an order (order [redacted] ) that was placed incorrectlyI apologize for any inconvenience this has caused During our conversation on July 25, 2014, I apologized that an order for the incorrect item had been placed and that this error would be addressed internallyI also advised you that a full credit of $(this include the $for shipping and handling and the $for the Smart Label fee) has been credited to your Master card (ending in ***)I also applied a $ShopCredit to your account, which can be used toward a future purchase If you have any additional questions, please contact me directly via telephone at [redacted] or [redacted] or via email at [redacted] @shophq.com between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, [redacted] Office of the President ShopHQ CC: Revdex.com

Initial Business Response / [redacted] (1000, 5, 2016/03/04) */ Dear [redacted] ***, We have received your complaint from the Revdex.com regarding the return of your Simmons BeautyRest Recharge Line Sierra Madre Plush Mattress (order XXXXXXXXX)I apologize for any inconvenience this has caused During our conversation on February 24, 2016, I advised you that I would reach out to Simmons to assist with the pickupOn March 4th, you had advised me that you contacted MXD and have a pick up scheduled for Monday morning If you have any additional questions, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted] @evine.com between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, Bridget [redacted] EVINE Live Executive Resolution Office CC: Revdex.com

Initial Business Response / [redacted] (1000, 5, 2015/12/02) */ Dear Ms [redacted] , EVINE Live would like to thank you for taking the time to share your concerns with us regarding your order Our records indicate that on November 27th, you placed XXXXXXXXX for a Swagway self-balancing hover board requesting a payment plan of six monthly paymentsBy requesting the ValuePay option you are agreeing to the terms and conditions of ValuePay with EVINE LiveOrders may be subject to credit approval by EVINE Live and EVINE Live may review credit reports to qualify customers for ValuePayEVINE Live reserves the right to limit or restrict the use of ValuePay at any timeThis information is on our web site at www.evine.com When using ValuePay, EVINE Live is extending you credit because we ship merchandise to you before full payment is receivedBecause of this process, EVINE Live has a legally permissible purpose to pull a credit report as this information is intended to be used for a credit transactionWe use Equifax Information Services LLC to obtain credit report informationWe submit the customer's name and address as it is provided to usThere is also a disclaimer on our website and on air that indicates that ValuePay is available to qualifying customers If you have any further questions please contact our office at X-XXX-XXX-XXXX Sincerely, M [redacted] Credit Payment Specialist II Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) When you accept my payment from another credit card company reguardless of the form of payment what would give you the right to run a credit report without my authorization as if someone is applying for an Evine credit cardIf it would state that at check I would have never ever purchased from your company your company is the worst business to deal with you do not see QVC or HSN running credit reports on items you purchase on their value pay plan I guess my next step is the Federal Trade Commision since you are very difficult to deal withAfter further research done on Evine complaints I see that this company is terrible to do business withNever once out of all the purchases I've done at Evine has a credit report been ran so why would a consumer think you would ever do that no matter if it is value pay or notBuyers beware if you purchase an item from Evine they will pull your credit report without your authorization like they did to me and knocked points off on my credit score and then cancel your order Final Business Response / [redacted] (4000, 9, 2015/12/03) */ Dear Ms [redacted] , We have received further correspondence regarding your recent Revdex.com inquiryIt appears that our previous communications with you did not explain the issue as well as you would have liked When order number XXXXXXXXX was placed online, you requested to use our ValuePay option, and you agreed to the terms and conditions of ValuePay with EVINE LiveOrders may be subject to credit approval by EVINE Live and EVINE Live may review credit reports to qualify customers for ValuePay EVINE Live reserves the right to limit or restrict the use of ValuePay at any timeThis information is on our web site at www.evine.comWhen you are placing your order online and chose the ValuePay option there is a "What is ValuePay" icon which you can click on for more informationA disclaimer is also listed under "Terms Of Use." If you have any further questions please contact our office at X-XXX-XXX-XXXX Sincerely, M [redacted] Credit Payment Specialist II

Initial Business Response / [redacted] (1000, 5, 2014/08/05) */ Dear [redacted] , We have received your complaint from the Revdex.com regarding cr [redacted] A Supervisor from our Credit Department attempted to contact you to no avail ShopHQ takes customer confidentiality very serious and we do not release information to those who are not the account holder(s)If we close an account due to non-payment, any account that is associated with the said account with any of the same information will also been closedWhen requested, those accounts are reviewed on a case by case basisDuring the review process, customers may identify information on their own account that is also used by friends or family members; at which time, customers may come up with their own conclusions based off of the results of the account review Your account has been closed and is unable to be reinstated due to unpaid ValuePays on an order for Skinn cosmetics (order# [redacted] ) If you have any further questions, please contact our Credit Department at [redacted] between the hours of 9am-9pm EST, Monday through Friday and 10am-3pm EST, Saturday Sincerely, [redacted] ShopHQ Payments Manager CC: Revdex.com

Initial Business Response / [redacted] (1000, 6, 2015/01/14) */ Dear [redacted] , We have received your complaint from the Revdex.com regarding shipping and handling charges and our return policyI apologize for any inconvenience this has caused During our conversation on January 14, 2015, we discussed ShopHQ's return policyI advised you that normally, unless an item is returned due to damage or defect, ShopHQ does not refund the original shipping and handling chargesThis information is stated on return portion of the invoice enclosed with your orderOne of your items did not come with a pre-paid return label, so you advised me that you paid $to return the itemI advised you that as a courtesy I would refund all shipping and handling charges for the items you have returned as well as issuing a courtesy refund of the return postage of $to your original payment methodAs I was providing you with this information, you became upset and disconnected the call If you have any additional questions, please contact me directly via telephone at [redacted] or [redacted] or via email at [redacted] @shophq.com between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, [redacted] Office of the President ShopHQ CC: Revdex.com

Initial Business Response / [redacted] (1000, 7, 2015/03/13) */ Dear [redacted] , We have received your complaint from the Revdex.com regarding the incorrect item you received for order# XXXXXXXXI apologize for any inconvenience this has caused During our conversation February 26, 2015, you stated that you had received a Brooks Brothers purse instead of the Cook's Companion Digital Air Fryer that you orderedI advised that I would have the item picked up and issue your refund immediatelyYou stated that the purse had already been returned via registered mail, so I advised that I would issue a full refund right awayIn addition, I have also reimbursed the $that it cost you to return the item If you have any additional questions, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted] @evine.com between the hours of 9am-5:30pm EST, Monday through Friday Sincerely, [redacted] of the [redacted] EVINE Live CC: Revdex.com

Initial Business Response / [redacted] (1000, 5, 2015/01/08) */ Dear [redacted] , We have received your complaint from the Revdex.com regarding and online ordering issueI apologize for any inconvenience this has caused I have attempted to reach you via telephone to no avail If you would like to discuss this matter further questions or concerns, please contact me directly via telephone at [redacted] or [redacted] or via email at [redacted] @shophq.com between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, [redacted] Office of the President ShopHQ CC: Revdex.com

Initial Business Response / [redacted] (1000, 16, 2014/03/14) */ Dear [redacted] , We have received your complaint from the Revdex.com regarding your iPad Air Bundle (order# [redacted] )I apologize for any inconvenience this has caused During our conversation on March 7, 2014, I advised you that I would apply a $adjustment to your order for the missing Next Issue CertificateIn addition, I advised I would contact our vendor and request the certificate be sent to you On March 13, 2014, I contacted you to advise that the certificate has been mailed to youYou may track the status using USPS tracking number [redacted] At that time, you confirmed that you had received the $credit I provided If you have any further questions or concerns, please contact me directly via telephone at [redacted] or [redacted] or via email at [redacted] @shophq.com between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, [redacted] Office of the President ShopHQ CC: Revdex.com

Initial Business Response / [redacted] (1000, 5, 2015/05/28) */ Dear [redacted] , We have received your complaint from the Revdex.com regarding a recent order (XXXXXXXXX) that went to an incorrect addressI apologize for any inconvenience this has caused During our conversation on May 28, 2015, I advised you that we are not able to change any information on an order after it has been placedIn certain cases, we may be able to reroute the package to an alternate address, but that is not the case for your order I advised you that I would issue a full refund of the orderWe also went placed an order for the same item at a discounted rate with free expedited shipping If you have any additional questions, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted] @evine.com between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, [redacted] Office of the President EVINE Live CC: Revdex.com

Purchased a few swagway hover boards for ChristmasKids didn't have them for days before had issues, but since I purchased in November Evine wouldn't assistday return policy yet I had to order in advance to assure I would get them before ChristmasHorrible companyNo help at all just, "sorry"Ridiculous

Initial Business Response / [redacted] (1000, 5, 2015/11/11) */ Dear Mr***, EVINE Live would like to thank you for taking the time to share your concerns with us regarding your order Our records indicate that on October 24, you placed order number [redacted] for a Samsung Galaxy Note 4G Unlocked Android Cell Phone requesting a payment plan of six monthly paymentsBy requesting the ValuePay option you are agreeing to the terms and conditions of ValuePay with EVINE LiveOrders may be subject to credit approval by EVINE Live and EVINE Live may review credit reports to qualify customers for ValuePayEVINE Live reserves the right to limit or restrict the use of ValuePay at any timeThis information is on our web site at www.evine.com When using ValuePay, EVINE Live is extending you credit because we ship merchandise to you before full payment is receivedBecause of this process, EVINE Live has a legally permissible purpose to pull a credit report as this information is intended to be used for a credit transactionWe use Equifax Information Services LLC to obtain credit report informationWe submit the customer's name and address as it is provided to usThere is also a disclaimer on our website and on air that indicates that ValuePay is available to qualifying customers If you have any further questions please contact our office at [redacted] Sincerely, K [redacted] Senior Credit Payment Lead Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) Evine did not make it clear that they were going to access my credit reports by doing a hard pull, otherwise I would not have bought an item from themSimply saying that the terms and conditions allow it is not acceptable If they want to run a credit check, they should make it clear and ask for a social security number They need to contact the credit bureau and remove that credit pull Final Business Response / [redacted] (4000, 9, 2015/11/17) */ Dear Mr***, We have received further correspondence regarding your recent Revdex.com inquiryIt appears that our previous communications with you did not explain the issue as well as you would have liked When order number XXXXXXXXX was placed online, you requested to use our ValuePay option, and you agreed to the terms and conditions of ValuePay with EVINE LiveOrders may be subject to credit approval by EVINE Live and EVINE Live may review credit reports to qualify customers for ValuePayWe submit the customer's name and address as it is provided to us EVINE Live reserves the right to limit or restrict the use of ValuePay at any timeThis information is on our web site at www.evine.comWhen you are placing your order online and chose the ValuePay option there is a "What is ValuePay" icon which you can click on for more informationA disclaimer is also listed under "Terms Of Use." If you have any further questions please contact our office at X-XXX-XXX-XXXX Sincerely, K [redacted] Senior Credit Payments Lead CC: Revdex.com