Evine

Initial Business Response /* (1000, 8, 2015/10/19) */
Dear *** ***,
We have received your complaint from the Revdex.com regarding the cancellation of your Oso Casuals Fleece Sherpa jacket in red (order XXXXXXXXX) and in grey (order XXXXXXXXX)I apologize for any
inconvenience this has caused
I have attempted to reach you via telephone to no avail
If you wish to discuss this matter further, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at ***@evine.com between the hours of 9am-5:30pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
LeShonn ***
Executive Resolution Office
EVINE Live
CC: Revdex.com
Initial Consumer Rebuttal /* (3000, 10, 2015/10/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They lieThey have NEVER contacted me via any media whatsoever! I cancelled my account with them because of their incompetent procedures and unfair practices
Final Business Response /* (4000, 12, 2015/10/27) */
Dear *** ***,
We have received further correspondence from the Revdex.com in regards to your cancelled ordersI apologize for any inconvenience this has caused
On October 26, 2015, I contacted you via phone and you were unwilling to speak to me about this matter
If you wish to discuss this matter further, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at ***@evine.com between the hours of 9am-5:30pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
LeShonn ***
Executive Resolution Office
EVINE Live
CC: Revdex.com

Initial Business Response /* (1000, 5, 2015/01/07) */
Dear *** ***,
We have received your complaint from the Revdex.com regarding your ShopHQ.com issueI apologize for any inconvenience this has caused
As I stated in my email dated January 2, 2015, after
researching with our IT department, we have determined that this is not an issue with our websiteUnfortunately, there is nothing we can do to resolve the issue you are experiencing
The error you are experiencing shows as a safeguard to protect you from unauthorized users accessing your information to place orders, and occurs for a number of reasonsI have provided the most likely possibilities that could have caused this error below:
The user's web session timed out while on the checkout page (this would cause the user id to clear out and without establishing a user ID our fraud protection is in place triggering the error to prevent any potential website fraud)
The user bookmarked the cart and is trying to come back to the page via the bookmark
The user closed their browser while on the checkout page and reopened it later, wherein the page they were viewing would be loaded from their browser cache; if the user clicked on the credit card links then, it would show the described error
I apologize that we are unable to be of further assistance in resolving this issue
In addition, during our conversation on January 5, 2015, I advised that you may contact my *** directly if you are unable to update your credit card information online, or would like to place an orderYou may also place an order via our automated system or with a representative, and update your credit card information with Customer Service
If you have and further questions or concerns, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at ***@shophq.com between the hours of 9am-5:30pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
*** ***
Office of the President
ShopHQ
CC: Revdex.com
Initial Consumer Rebuttal /* (3000, 7, 2015/01/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Assuming for a moment ShopHQ is correct in their evaluation of the most likely cause or causes of the "error" as described in their response dated 1-7-2015; I offer these arguments
ShopHQ is the entity that created the firewalls and security layers to protect against fraudulent activity
Per numerous ShopHQ hosts while "on air" they are in over million homes
I am the only user of my account and I am the only user of my laptop with which I use to access ShopHQ without any difficulty
Question: Since ShopHQ created these safety features and are in over million homes, why then can they not correct the "error"? Logically, the percentages of me being the sole individual who has suffered this "error" is literally one in million based on their own admissions
In closing, I find it absurd that they can not correct or change something they createdIn addition, they say it is my problem, not theirsHow so?
Final Business Response /* (4000, 9, 2015/01/15) */
Dear *** ***,
This letter is to follwith our previous correspondence dated January 7, I'm sorry you do not feel we are assisting you properly
Please understand that the security features we have in place are there to protect our customers' credit card dataTo ensure this security, we employ a third party company that specializes in that protectionIt is mandated by the Payment Card Industry that we have this type of protection in place for our customers, and we are, regardless, deeply interested in providing our customers the most protection we can in today's times of identity and credit theft
Trying to work around this issue would only create opportunities for malicious users to abuse those workaroundsThis issue will occur with other people if the same situations are created on other people's computers, not just yoursIt is simply a limitation of the web today and how we integrate with a provider to ensure your data is safe and secure
As stated in my previous correspondence, you may contact my office directly to update your credit card information or place an order should you continue to experience the issues you have with our website
Sincerely,
*** ***
*** of the President
ShopHQ
CC: Revdex.com

I have purchased a Nobis Tablet in and I had problems with this tablet since I purchased itI have called several times to get a resolutions and the company is not willing to work with me to fix it or replace the product

Initial Business Response /* (1000, 5, 2015/09/14) */
Dear *** ***,
We have received your complaint from the Revdex.com regarding an order for a Simmons mattress set (order XXXXXXXXX)I apologize for any inconvenience this has caused
During our conversation
on September 11, I advised you that though we were notified by Simmons that your return would be processed on July 13, 2015, it was not actually processed until September 9,
I have confirmed with our credit department that we did not report any past due payments to your credit history
As discussed, I have included a separate letter of apology for the experience that you have had
If you have any additional questions, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at ***@evine.com between the hours of 9am-5:30pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
Bridget ***
Executive Resolution Office
EVINE Live
CC: Revdex.com
Initial Consumer Rebuttal /* (3000, 8, 2015/09/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
she did not inform me that the return was to be processed on July and that it was processed on Septit was only due to the fact that I notified Revdex.comin addition I did receive 0r more call a day for over two months and was told by them that I was referred to a credit agency for collectionsI have not received a letter of apology as of yet from them but will inform you when I doI checked today and the money owed me was credited back to my account on 9/14/I think the company was only responsive because the Revdex.com got involvedthey never responded to me no matter how many calls and emails I sentif I had not done my own investigation and actually found the item I would still be here being stressed by themi think they treated me appallingly
Final Consumer Response /* (2000, 9, 2015/09/16) */

I am rejecting this response because: I have made numerous transactions with Evine over the years and used Value Pay every time I made a purchase and never have I had an inquiry on my credit beforeSo my January transaction should of not been any differentAt this time I am asking that Evine in good faith removed the credit inquiry from my credit report as a show of good faith to assist their customer
Please be aware that if this matter can not be corrected my next steps are to contact the consumer protection agency and the federal trade commission along with reaching out to the mediaI hope that we can resolve this issue without me taking further measures

Dear *** ***,
We have received further correspondence from the Revdex.com regarding orders that were sent to the wrong addressIt appears that our previous communications with you did not explain the issue as well as you would have liked
When using UPS MyChoice you have the option to choose or change your delivery address until the package states deliveredUnfortunately this delivery address was changed via UPS MyChoice, which is controlled solely by youWe apologize but due to this information we are unable to assist you any further, we would suggest contacting UPS for assistance
We appreciate your understanding in this matter
Sincerely,
Lisa ***
Executive Resolution Office
Evine

Initial Business Response /* (1000, 5, 2016/01/26) */
Dear *** ***,
We have received your complaint from the Revdex.com regarding the tax associated with a shipping and handling charge on a recent order you returned (order # XXXXXXXXX)I apologize for any inconvenience
this has caused
This item included a shipping and handling charge of $5.99, which is not refunded when your return is processedAs this order was shipped to Pennsylvania, a state which requires EVINE Live to charge tax on shipping and handling, there is $in tax associated with the $shipping and handling chargeAs the $shipping and handling is not refunded when the return is processed, the $in tax is not processed either
In your complaint you state that you believe you were not charged tax on the shipping and handling when the item was sent to you, but you were charged tax when the item is returnedWe believe that this may be due to how tax is shown on our invoiceIt is not specifically broken down to differentiate the amount designated to the shipping, but only shown as a tax total per line on the invoice
If you would like to discuss this matter further, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at ***@evine.com between the hours of 9am-5:30pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
Douglas ***
Executive Resolution Office
EVINE Live
CC: Revdex.com
Initial Consumer Rebuttal /* (2000, 7, 2016/01/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept their responseIt was more detailed than previously received from their customer serviceI still think that they overcharge their customers for shipping and their return policy should be improved

Initial Business Response /* (1000, 5, 2015/12/30) */
Dear *** ***,
We have received your complaint from the Revdex.com regarding your Invicta Reserve Women's Bolt watch (order # XXXXXXXXX)I apologize for any inconvenience this has caused
I have attempted to
reach you via telephone to no avail
If you wish to discuss this matter further, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at ***@evine.com between the hours of 9am-5:30pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
LeShonn ***
Executive Resolution Office
EVINE Live
CC: Revdex.com

Initial Business Response /* (1000, 5, 2016/02/10) */
Dear Keisha ***,
We have received your complaint from the Revdex.com regarding the Swagway Scooter (order# XXXXXXXXX)I apologize for any inconvenience this has caused
During our conversation on February 5, 2016,
and after speaking with our Claims Department, I advised you that a full refund would be processed back to your PayPal accountOn February 7, 2016, the value pays that were originally charged ($74.83, $74.83, $128.82, $74.83) were credited to your PayPal account
If you have any additional questions, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at ***@evine.com between the hours of 9am-5:30pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
LeShonn ***
Executive Resolution Office
EVINE Live
CC: Revdex.com
Initial Consumer Rebuttal /* (2000, 7, 2016/02/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for your timely response and resolution in this matter

Roman",serif">Dear *** ***,
We have received your complaint from the Revdex.com regarding your order for the Lord’s Prayer Cross Pendant (order# ***). I apologize for any inconvenience this has caused
During our conversation on September 9, 2016, you advised that you had just placed an order for the pendant and wanted it shipped immediately as you needed it for a funeral the following week. I advised you that we were unable to immediately ship an order that had just been placed and that your estimated delivery date is September 20,
If you have any additional questions, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at *** between the hours of 9am-5:30pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
LeShonn ***
Executive Resolution Office
Evine
CC: Revdex.com

Dear Mr***,
face="Cambria">
EVINE Live is in receipt of your letter to the Revdex.com
Our records indicate that on April 20, you placed Order Number *** for an Apple 500gb Macbook Pro 13.3” Laptop Bundle w/ Accessories requesting a payment plan of six monthly paymentsBy requesting the ValuePay option you are agreeing to the terms and conditions of ValuePay with EVINE LiveOrders may be subject to credit approval by EVINE Live and EVINE Live may review credit reports to qualify customers for ValuePay. EVINE Live reserves the right to limit or restrict the use of ValuePay at any timeThis information is on our web site at www.evine.com
When using ValuePay, EVINE Live is extending you credit because we ship merchandise to you before full payment is received. Because of this process, EVINE Live has a legally permissible purpose to pull a credit report as this information is intended to be used for a credit transactionWe use Equifax Information Services LLC to obtain credit report information. We submit the customer’s name and address as it is provided to usYou were mailed a letter which explains why we are not able to extend the ValuePay option to you based on the information Equifax provided. There is also a disclaimer on our website and on air that indicates that ValuePay is available to qualifying customers
If you have any further questions please contact our office at ###-###-####
Sincerely,
K***
Credit Payment Specialist II

Initial Business Response /* (1000, 5, 2016/01/26) */
Dear Myka ***,
We have received your complaint from the Revdex.com regarding the return of an Apple iPad Mini (order # XXXXXXXXX)I apologize for any inconvenience this has caused
During your conversation with
Bridget from our office on January 18, 2016, she advised you that a return had been processed earlier that morningYou should be able to verify refunds to your Visa card
The UPS tracking number you provided shows that your return was received at our vendor on January 6, Unfortunately, the return was not processed until January 18, We are sending a letter of explanation along with this correspondence that you can present to your bank in an effort to resolve any late fees
If you would like to discuss this matter further, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at ***@evine.com between the hours of 9am-5:30pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
Douglas ***
Executive Resolution Office
EVINE Live
CC: Revdex.com
Initial Consumer Rebuttal /* (3000, 7, 2016/01/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The business stated I would be receiving a letter to give to the bank to explain this but no letter is attached to this, no letter was sent to my email and I have not received a letter via mailBanks don't wait just because a company takes days to process a refund that was told prior, was being processed on the 14th of JanuaryOn top of that, I had to cover an extended late fee because they took their timeThis is no way to expect a customer to come back in the futureThe lack of communication in the *** is terrible
Final Business Response /* (4000, 9, 2016/02/03) */
Dear *** ***,
We have received further correspondence from the Revdex.com regarding your complaintI apologize for any inconvenience this has caused
In your correspondence, you state that the letter mentioned in my response was not attached to the electronic response to the Revdex.comI apologize for any confusion this may have causedThe referenced letter, which you can present to your bank, was a physical copy that was mailed to you
If you have further questions, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at ***@evine.com between the hours of 9am-5:30pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
*** ***
Executive Resolution ***
EVINE Live
CC: Revdex.com

Initial Business Response /* (1000, 5, 2014/11/18) */
Dear Mr***,
We have received your complaint from the Revdex.com regarding your customer account
A supervisor from our Credit Department attempted to reach you at the phone number listed on your account to no
avail
The ValuePay option allows a customer to make monthly payments to ShopHQ using their own payment methodSince ShopHQ releases the order before full payment is received, we have a legally permissible reason to check the customer's current credit historyThis information is intended to be used for a credit transactionThat is what you had requested when you placed this orderOur web site (www.shophq.com) and on air disclaimers indicate ValuePay is available to qualifying customers
The order you placed (order# XXXXXXXX) for item# *** (INVICTA RESERVE MEN'S BOLT ZEUS QUARTZ CHRONO MOP DIAL PU STRAP WATCH W/ 3DC BLACK MEN'S) was the order that prompted this review of your current credit history per your request via the ValuePay option
If you have any further questions, please contact our Credit Department at X-XXX-XXX-XXXX between the hours of 9am-9pm EST, Monday through Friday, or 10am-3pm EST, Saturday
Thank you for your understanding and cooperation
Sincerely,
TJ Junso
ShopHQ Payments Manager
CC: Revdex.com
Initial Consumer Rebuttal /* (3000, 7, 2014/11/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
IT SHOULD BE STATED THAT THEY WILL CHECK YOUR CREDIT IF YOU CHOSE THAT OPTION

Initial Business Response /* (1000, 5, 2015/11/17) */
Dear *** ***,
We have received your complaint from the Revdex.com regarding the promotional shipping and handling on a Madi Claire bag, item XXX-XXXI apologize for any inconvenience this has caused
During
our conversation on November 17, 2015, I advised you that we were able to verify that this item was to be included in the promotion, but had not been set up correctlyAs you had reordered the item, I offered to waive the full $shipping and handling charge, as well as apply a $EVINE credit for use on your next order, which you accepted
If you would like to discuss this matter further, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at ***@evine.com between the hours of 9am-5:30pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
Douglas ***
Office of the President
EVINE Live
CC: Revdex.com
Initial Consumer Rebuttal /* (2000, 7, 2015/11/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I spoke with a representative of the company who apologize for the misinformation that I received from the companyThey agreed to refund the entire shipping cost of the purseI did provide additional suggestions on how to solve this issue so this wouldn't happen in the futureEither the company needs to provide their phone reps with accurate information on reach products should receive reduce shipping,or the company should make sure that the website is accurate or that they should advertise on the website that not virtually all clearance items has shipping of I also explain that I filed a Revdex.com compliant because of the unfair advertising and for the fact that I was told that I couldn't speak to a supervisor when asked for one

I ordered a drone for my son Novreceived email my package shipped Novfrom then to now ups has no movement on this package called customer service they said I have to wait days for a claim rep to get back to meThere customer service reps are rude they have no checks and balancesThey can take your money but have no recourse to get it backI wish I had read all these negative complaints before nowThey should not be allowed to keep doing this to people I will be contacting my bankSeems like they are crooks

I recent being charged almost $for unsealed poorly packaged skin care productI returned it the way the sent to me and said they would not accept product that was packaged the way they sent it to meThese people are crooksThey blame everyone so they get to keep your cashI am rethinking the brands they sellFly by companies like Brad leave a bad tasteOne day they will get sued for there wrong doings!

Purchased Bed sheets, one for me and the other two for my kidsThe sheets are of bad quality and it won't fit my king size mattress, very tightCalled customer service who was very rudeHe refused to refund me shipping charges, he refused to give his name, and he refused to pass me to a supervisor
They portrayed the sheets of superior quality during on the air demo which was totally
Returned all three sheets and awaiting full refund including shipping charges
Never again

Initial Business Response /* (1000, 5, 2014/07/29) */
Dear ***,
We have received your complaint from the Revdex.com in regard to the Beautyrest Recharge "Windcrest" Plush Euro Top Mattress Set you ordered and returned (order# ***, item# ***)I apologize for
any inconvenience and frustration this experience has caused
As we discussed today, I have processed the return of your order and therefore, a full credit for what you were charged (two ValuePays of $158.17) will be credited back to your original method of payment (MasterCard ending in ***) within the next 3-business days and all future ValuePays will be closed
I have also issued a $ShopCredit on your account, which can be used towards your next purchaseThis ShopCredit will be available for the next 90-days; however, should you not use it within that timeframe, please let me know
Once again, I sincerely apologize for the inconvenience this experience causedIf you need any further assistance, please contact me via telephone at *** or *** or via email at ***@shophq.com between the hours of 9am-5:30pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
***
SrSupervisor, Office of the President
ShopHQ
CC: Revdex.com

Initial Business Response /* (1000, 5, 2014/08/01) */
Dear ***,
We have received your complaint from the Revdex.com regarding your HP Elitepad (order# ***)I apologize for any inconvenience this has caused
I have attempted to reach you via telephone to
no avail
If you wish to discuss this matter further, please contact me directly via telephone at *** or *** or via email at ***@shophq.com between the hours of 9am-5:30pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
***
Office of the President
ShopHQ
CC: Revdex.com

On May 31, I ordered a bed mattress from Evine through their websiteThe order was completed and paid for and a delivery date was scheduled for June 21stPreparations were made in my house for the delivery of the queen-sized mattressOn June 20th I received an email stating that my order was cancelled because they were out of stockEvine sold me a product without knowing if they were going to have enough of it to complete the order? Then they cancel it a day before, via email, not even a phone call?! I called their customer service line, of course they could not help and told me a supervisor would call me back within to hoursI gave them my cell phone, they called my house phone, I called back, was told the same thing, I asked them to call my cell phoneOf course they call when I am in an elevator and have no signal (no ones fault here)I immediately called back, but was told again I had to wait another to hoursWhy? I was called a few minutes ago? I have not received a call sinceWhen I checked my credit card for a refund, I noticed that they never even charged it to begin withWas my order ever really put in? Fortunately this was only a mattress and not something more importantBottom line, their customer service was horrible and I will never purchase anything from them again, because who knows if they really have what I am buying