Evine

March 29,
"">[redacted] Chapin, NC Cr: [redacted] Case#: [redacted] Dear [redacted], We have received your complaint from the Revdex.com in regards to the delivery claim filed on July 31, 2016, for your 14K Bella Rosa Rica Rings (order# [redacted]). I apologize for any inconvenience this has causedDuring our conversation on March 28, 2016, I advised you that I had spoken with our Claims Department, who advised that they never received the original Claim Forms that were mailed to you on August 10, 2015. They advised that they spoke to you on December 10, 2015, and made an exception to resend the Claim Forms via mail as well as to your email address. They advised that as of today's date, your Claim Forms were never received back and therefore, another exception could not be madeIf you have any additional questions, please contact me directly via telephone at [redacted] or [redacted] or via email at [redacted] between the hours of 9am-5:30pm EST, Monday through FridayThank you for your understanding and cooperationSincerely, LeShonn [redacted] Executive Resolution Office EVINE Live CC: Revdex.com

I am rejecting this response because: How is it fair if lets say I ordered 5 items on different days and requested value pay and you run my credit every time.  That's not right.   Your competition HSN and QVC has a flex payment plan available but do not run your credit and still ship out the item after first payment is made. 
If you stick with your decision fine, I will not be ordering from evine anymore and I will for sure to tell my friends and family not to and will take to social media in regarding this situation ( twitter  facebook  ) 
And what is making matter more aggravating is that I have not received my refund?

Initial Business Response /* (1000, 5, 2015/08/19) */
Dear Ms. [redacted],
We are in receipt of your letter to the Revdex.com. Evine Live, formerly ShopNBC, would like to thank you for taking the time to share your concerns with us regarding your account.
Our records...

indicate that on April 12th, 2014 you placed order number XXXXXXXX for two COZELLE MICROFIBER LACE HEM 4-PIECE SHEET SET. One in the color Pink and one in the color Black. Both requesting a payment plan of six monthly payments. Our records show on May 14th, 2014 the 2nd installments became due. Your PayPal account declined the transaction. Without a different method of payment our Reauthorization Department has been trying to reach you as only the first installments had been made. Our records show this information was communicated to you on June 16th, 2014. After 6 months, this information had been sold to our debt buyer.
As of today we have confirmed the debt has still not been paid. Due to this information we are unable to place future orders until this balance has been paid in full. Once this is complete and we receive confirmation your account will be reopened for full pay orders. Please contact [redacted] at X-XXX-XXX-XXXX.
If you have any further questions please contact our office at X-XXX-XXX-XXXX.
Sincerely,
M. [redacted]
Credit Collections Lead
Initial Consumer Rebuttal /* (3000, 7, 2015/08/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I called ShopNBC and paid the balance in full. It is not my fault that this new company can't find it in their records. I will not be placing any further orders. Further more, they have the order wrong. I order more sheet sets than they have listed and all were paid for.
Final Business Response /* (4000, 9, 2015/08/25) */
Dear Ms. [redacted],
We are in receipt of your letter to the Revdex.com. It appears that our previous communications with you did not explain the issue as well as you would have liked.
Our records show you have placed multiple orders for bed sheets with us. On April 12th, 2014 you placed order number XXXXXXXX. This included two COZELLE MICROFIBER LACE HEM 4-PIECE SHEET SETS, one in the color Pink and one in the color Black. On both orders you requested a payment plan of six monthly payments. Your PayPal account declined the transaction on the next installments. After 6 months, this information had been sold to our debt buyer. You have stated these have already been paid. Please feel free to provide proof of payment for all six installments and I will be happy to have this reviewed.
As of today we have confirmed the debt has still not been paid. Once this has been completed and we receive confirmation your account will be reopened for full pay orders. Please contact [redacted] at X-XXX-XXX-XXXX.
If you have any further questions please contact our office at X-XXX-XXX-XXXX.
Sincerely,
M. [redacted]
Credit Collections Lead

Initial Business Response /* (1000, 5, 2015/12/02) */
Dear Ms. [redacted],
EVINE Live would like to thank you for taking the time to share your concerns with us regarding your order.
Our records indicate that on October 23rd, 2015 you placed XXXXXXXXX for a Swagway Self Balancing...

Electric Scooter w/ Built-in LED Lights requesting a payment plan of six monthly payments. By requesting the ValuePay option you are agreeing to the terms and conditions of ValuePay with EVINE Live. Orders may be subject to credit approval by EVINE Live and EVINE Live may review credit reports to qualify customers for ValuePay. EVINE Live reserves the right to limit or restrict the use of ValuePay at any time. This information is on our web site at www.evine.com.
When using ValuePay, EVINE Live is extending you credit because we ship merchandise to you before full payment is received. Because of this process, EVINE Live has a legally permissible purpose to pull a credit report as this information is intended to be used for a credit transaction. We use Equifax Information Services LLC to obtain credit report information. We submit the customer's name and address as it is provided to us. There is also a disclaimer on our website and on air that indicates that ValuePay is available to qualifying customers.
If you have any further questions please contact our office at X-XXX-XXX-XXXX.
Sincerely,
M. [redacted]
Credit Payment Specialist II
Initial Consumer Rebuttal /* (3000, 7, 2015/12/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
on the date of purchase, I wasn't given that information to agree or disagree. I didn't need your credit. The rep who took my order didn't day a thing about running my credit for value pay, so how was I giving you my permission to do so? I've never had this problem with your competitor's and I do check my credit often. This is still a breach. I called back to speak with a customer rep(check your records) and was told they don't ask but should.
Final Business Response /* (4000, 9, 2015/12/04) */
Dear Ms. [redacted],
We are in receipt of your letter to the Revdex.com. It appears that our previous communications with you did not explain the issue as well as you would have liked.
When order number XXXXXXXXX was placed, you requested to use our ValuePay option, and you agreed to the terms and conditions of ValuePay with EVINE Live. Orders may be subject to credit approval by EVINE Live and EVINE Live may review credit reports to qualify customers for ValuePay. There is a disclaimer on our website and on air that indicates that ValuePay is available to qualifying customers.
EVINE Live reserves the right to limit or restrict the use of ValuePay at any time. This information is our web site at www.evine.com. When you are placing your order online and chose the ValuePay option there is a "What is ValuePay" icon which you can click on for more information. A disclaimer is also listed under "Terms Of Use."
If you have any further questions please contact our office at X-XXX-XXX-XXXX.
Sincerely,
M. [redacted]
Credit Payment Specialist II

Dear Ms. [redacted],

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EVINE Live is in receipt of your letter to the Revdex.com.
 
Our records indicate that on February 6, 2016 you placed order number [redacted] for a Magnavox 40" Refurbished LED HDTV requesting a payment plan of six monthly payments. By requesting the ValuePay option you are agreeing to the terms and conditions of ValuePay with EVINE Live. Orders may be subject to credit approval by EVINE Live and EVINE Live may review credit reports to qualify customers for ValuePay.  EVINE Live reserves the right to limit or restrict the use of ValuePay at any time. This information is on our web site at www.evine.com.
 
When using ValuePay, EVINE Live is extending you credit because we ship merchandise to you before full payment is received.  Because of this process, EVINE Live has a legally permissible purpose to pull a credit report as this information is intended to be used for a credit transaction. We use Equifax Information Services LLC to obtain credit report information.  We submit the customer’s name and address as it is provided to us. You were mailed a letter which explains why we are not able to extend the ValuePay option to you based on the information Equifax provided.  There is also a disclaimer on our website and on air that indicates that ValuePay is available to qualifying customers.
 
 
If you have any further questions please contact our office at ###-###-####.
 
 
Sincerely,
 
 
 
 
Lynelle S.
Credit Payment Specialist II

Initial Business Response /* (1000, 6, 2016/02/15) */
Dear Ms. [redacted],
EVINE Live is in receipt of your letter to the Revdex.com.
EVINE Live has suffered a financial loss on an account that directly links to your EVINE Live customer account. The loss is for account...

number [redacted]. The order placed on the account used the '[redacted]' address. When verifying the address information with your credit card for your new order, this address was provided. As of today we were able to verify you, your husband and the customer owning account number [redacted] are still at this address.
EVINE Live reserves the right to restrict accounts and any directly linking accounts that resulted in a financial loss. Once the debt has been paid and we receive confirmation of this, your account and all linking accounts will be reopened for new orders. If you would like to resolve this debt, feel free to contact [redacted] Financial at [redacted].
If you have any further questions please contact our office at [redacted].
Sincerely,
M. [redacted]
Credit Payment Specialist II
Initial Consumer Rebuttal /* (3000, 8, 2016/02/16) */
Today 2/12/2016 I noticed I cannot delete credit card information from the account. Even credit cards that have no payments coming out of them. They continue to take monthly payments from the credit card that had so called mismatched addresses and was the reason my account was blocked in the first place.
My husband and I do not live at [redacted] street!!!! I would like the so called proof that they have stating that we live at [redacted] Street. My bank accounts my husbands bank accounts and our ID's are DMV issued registered to [redacted] street so how are we being linked to [redacted] Street. My sister lives at [redacted] street with us so why is her account blocked also?! She never lived at the delinquent address. Evine is full of crap. How are we supposed to track down someone who used to live at a delinquent address if evine won't even give us their name or allow us to pay the delinquent debt in order to get our account reopened.
Final Business Response /* (4000, 10, 2016/02/16) */
Dear Ms. [redacted]
This letter is in response to your second Revdex.com inquiry. It appears that our previous communications with you did not explain the issue as well as you would have liked.
EVINE Live has suffered a financial loss on an account that directly linked to your EVINE Live customer account. As previously stated, when verifying the address information with your credit card for your new order, the '[redacted]' address was provided. Due to this your account was closed down. EVINE Live reserves the right to restrict accounts and any directly linking accounts that resulted in a financial loss.
Upon further review with our Fraud department, we were able to confirm the "[redacted]" address is your primary residence. Due to this, I have reopened your account for new purchases. Please ensure your credit card information verifies to your [redacted] address to prevent any future issues.
If you have any further questions please contact our office at X-XXX-XXX-XXXX.
Sincerely,
M. [redacted]
Credit Payment Specialist II

Initial Business Response /* (1000, 8, 2015/09/14) */
Dear [redacted],
We have received your complaint from the Revdex.com regarding your damaged mattress replacement (order XXXXXXXXX). I apologize for any inconvenience this has caused.
During our conversation on...

September 4, 2015, I advised you I would contact Simmons in regards to the damaged mattress and would contact you once I receive an update. On September 11, 2015, I left you a voicemail advising that Simmons would be contacting you to initiate the process of getting the damaged mattress replaced.
If you have any additional questions, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted]@evine.com between the hours of 9am-5:30pm EST, Monday through Friday.
Thank you for your understanding and cooperation.
Sincerely,
LeShonn [redacted]
Executive Resolution Office
EVINE Live
CC: Revdex.com
Initial Consumer Rebuttal /* (3000, 10, 2015/09/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I would like some sort of payment adjustment as well as this has consumed a lot of my time and has caused undue stress to me. I will not be satisfied unless my last 2 payments have been credited off. Also nothing was done until I opened this case, then they wanted to do something for me.
Final Business Response /* (4000, 16, 2015/09/28) */
Dear [redacted],
We have received further correspondence from the Revdex.com regarding your damaged mattress replacement (order XXXXXXXXX). I apologize for any inconvenience this has caused.
On September 21, 2015 I advised you that I processed an adjustment in the amount of $316.32, which would waive the last two Value Payments that were owed.
On September 28, 2015, I left a voicemail asking you to confirm that you had set a delivery date as the delivery agent indicated they had spoken with you on September 25 and scheduled delivery for September 29, between 3pm-7pm.
If you have any additional questions, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted]@evine.com between the hours of 9am-5:30pm EST, Monday through Friday.
Thank you for your understanding and cooperation.
Sincerely,
LeShonn [redacted]
Executive Resolution Office
EVINE Live
CC: Revdex.com

Initial Business Response /* (1000, 5, 2015/02/18) */
Dear Ms. [redacted]:
We are in receipt of your letter to the Revdex.com. EVINE Live (formerly ShopHQ) would like to thank you for taking the time to share your concerns with us regarding your recent experience.
Our records...

indicate that order #XXXXXXXX declined the 2nd ValuePay which was due on December 31st. Several attempts were made by our reauthorization deparment to contact you to resolve the matter. When payment was not received your account was forwarded to our collection agency, National Enterprise Systems.
EVINE Live does not report to the credit bureaus, so this will not be part of your credit report.
At this time the amount of $165.58 is owed to our collection agency National Enterprise Systems. Please contact them at X-XXX-XXX-XXXX to make payment arrangements.
Sincerely,
[redacted]
Credit/Collections Lead
CC: Revdex.com of Minnesota and North Dakota

Initial Business Response /* (1000, 5, 2015/07/13) */
Dear [redacted],
We have received your complaint from the Revdex.com regarding the late return of your Affinity tank top, cardigan and pants (order# XXXXXXXXX). I apologize for any inconvenience this has caused.
I...

have attempted to reach you via telephone to no avail.
If you wish to discuss this matter further, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted]@evine.com between the hours of 9am-5:30pm EST, Monday through Friday.
Thank you for your understanding and cooperation.
Sincerely,
[redacted]
Office of the President
EVINE Live
CC: Revdex.com
Initial Consumer Rebuttal /* (3000, 9, 2015/07/23) */
Someone called me from the president's office. I called them back twice - to no avail. I will call again for the third time and report back to you on the outcome.
Final Business Response /* (4000, 14, 2015/08/13) */
Dear [redacted],
We have received further correspondence in regards to your complaint. I apologize for any inconvenience this has caused.
During our conversation on August 10, 2015, I did confirm that EVINE Live has a 30 day return policy, effective from when you receive the item. Due to your items being received by you on March 14, 2015 and received as returns at our facility on June 22, 2015, the items were returned to you.
You further claimed that when these items were returned to you that they were not packaged properly. I advised you that this feedback would be passed along and addressed internally.
If you have any additional questions, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted]@evine.com between the hours of 9am-5:30pm EST, Monday through Friday.
Thank you for your understanding and cooperation.
Sincerely,
LeShonn [redacted]
EVINE Live
Executive Resolution Office
CC: Revdex.com

Initial Business Response /* (1000, 5, 2014/03/04) */
Dear [redacted],
We have received your complaint from the Revdex.com regarding the delivery of your Simmons Beautysleep Murray River Plush Mattress (order [redacted]). I apologize for any inconvenience this has...

caused.
I have attempted to reach you via telephone to no avail.
If you wish to discuss this matter further, please contact me directly via telephone at [redacted] or [redacted] or via email at [redacted]@shophq.com between the hours of 9am-5:30pm EST, Monday through Friday.
Thank you for your understanding and cooperation.
Sincerely,
[redacted]
Office of the President
ShopHQ
CC: Revdex.com

Dear Mr. [redacted],

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Evine is in receipt of your letter to the Revdex.com.
 
Our records indicate that on August 5, 2016 you placed order number [redacted] for two Asus 14" Notebook Bundles requesting a payment plan of six monthly payments on each. By requesting the ValuePay option you are agreeing to the terms and conditions of ValuePay with Evine. Orders may be subject to credit approval by Evine and Evine may review credit reports to qualify customers for ValuePay.  Evine reserves the right to limit or restrict the use of ValuePay at any time. This information is on our web site at www.evine.com.
 
When using ValuePay, Evine is extending you credit because we ship merchandise to you before full payment is received.  Because of this process, Evine has a legally permissible purpose to pull a credit report as this information is intended to be used for a credit transaction. We use Equifax Information Services LLC to obtain credit report information.  We submit the customer’s name and address as it is provided to us. You were mailed a letter which explains why we are not able to extend the ValuePay option to you based on the information Equifax provided.  There is also a disclaimer on our website and on air that indicates that ValuePay is available to qualifying customers.
 
 
If you have any further questions please contact our office at ###-###-####.
 
 
Sincerely,
 
 
 
 
[redacted]
Credit Payment Specialist

Dear [redacted],

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We have received your complaint from the Revdex.com regarding the warranty for your Orbit Self Balancing Board (order# [redacted]).  I apologize for any inconvenience this has caused.
 
I attempted to reach you on December 22, 2016 to advise you that I received an update from World Tech in regards to the warranty for your hoverboard.  I have not yet heard back from you.
 
If you wish to discuss this matter further, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at [redacted] between the hours of 9am-5:30pm EST, Monday through Friday.
 
Thank you for your understanding and cooperation.
 
Sincerely,
 
 
LeShonn [redacted]
Executive Resolution Office
Evine
 
CC:  Revdex.com

Initial Business Response /* (1000, 5, 2016/03/15) */
Dear Mr. [redacted],
EVINE Live is in receipt of your letter to the Revdex.com.
Our records indicate that on March 6, 2016 you placed XXXXXXXXX for a Boost Mobile LG Stylo w/ Car Charger, App Pack and Headset requesting a...

payment plan of six monthly payments. By requesting the ValuePay option you are agreeing to the terms and conditions of ValuePay with EVINE Live. Orders may be subject to credit approval by EVINE Live and EVINE Live may review credit reports to qualify customers for ValuePay. EVINE Live reserves the right to limit or restrict the use of ValuePay at any time. This information is on our web site at www.evine.com.
When using ValuePay, EVINE Live is extending you credit because we ship merchandise to you before full payment is received. Because of this process, EVINE Live has a legally permissible purpose to pull a credit report as this information is intended to be used for a credit transaction. We use Equifax Information Services LLC to obtain credit report information. We submit the customer's name and address as it is provided to us. There is also a disclaimer on our website and on air that indicates that ValuePay is available to qualifying customers.
If you have any further questions please contact our office at X-XXX-XXX-XXXX.
Sincerely,
K. [redacted]
Credit Payment Specialist II

Initial Business Response /* (1000, 5, 2015/03/03) */
Dear [redacted],
We have received your complaint from the Revdex.com regarding the delivery and return issues with your TV orders (order# XXXXXXXX and XXXXXXXX). I apologize for any inconvenience this has...

caused.
During my conversation with [redacted] on March 2, 2015, I advised that credit was issued for your original order# XXXXXXXX on February 25, 2015. In addition, I advised that I would be contacting our transportation team to have the pickup of your second order# XXXXXXXX scheduled by YRC as soon as possible. Once I have received confirmation that your TV has been picked up, I will issue credit and contact you to advise of the return being processed.
In the meantime, if you have and further questions or concerns, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted]@evine.com between the hours of 9am-5:30pm EST, Monday through Friday.
Thank you for your understanding and cooperation.
Sincerely,
[redacted]
[redacted] of the [redacted]
EVINE Live
CC: Revdex.com
Final Business Response /* (1000, 8, 2015/03/09) */
Dear [redacted],
This letter is to follow up with my previous correspondence dated March 4, 2015
During my conversation with [redacted] on March 5, 2015, I advised that we received confirmation that the second TV (order# XXXXXXXX) has been picked up. I have processed the return of this order. Please allow 3-5 business days for the credit to reflect with your issuing bank.
If you have and further questions or concerns, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted]@evine.com between the hours of 9am-5:30pm EST, Monday through Friday.
Thank you for your understanding and cooperation.
Sincerely,
[redacted]
[redacted] of the [redacted]
EVINE Live
CC: Revdex.com

Dear [redacted],

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We have received your complaint from the Revdex.com regarding the Large Baker from the 20pc Bake & Serve Set (order# [redacted]).  I apologize for any inconvenience this has caused.
 
On June 9, 2016, I advised you that a replacement Large Baker was shipped via UPS tracking number [redacted] and to contact me if you needed further assistance.
 
If you have any additional questions, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at [redacted] between the hours of 9am-5:30pm EST, Monday through Friday.
 
Thank you for your understanding and cooperation.
 
Sincerely,
 
 
LeShonn [redacted]
Executive Resolution Office
EVINE Live
 
CC:  Revdex.com

Initial Business Response /* (1000, 5, 2015/12/23) */
Dear [redacted],
We have received your complaint from the Revdex.com regarding a special payment option offer on the EVINE Live credit card for order XXXXXXXXX. I apologize for any inconvenience this has...

caused.
During our conversation on December 23, 2015, I advised you that after researching, it was found the offer was for Invicta watch orders totaling over $499.00 between August 30, 2015 and October 11, 2015. Your order had one Invicta watch totaling $149.60 and two non-qualifying items, for a merchandise total of $666.05. Unfortunately this order did not qualify for the promotion.
If you have any additional questions, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted]@evine.com between the hours of 9am-5:30pm EST, Monday through Friday.
Thank you for your understanding and cooperation.
Sincerely,
Douglas [redacted]
Executive Resolution [redacted]
EVINE Live
Initial Consumer Rebuttal /* (3000, 7, 2015/12/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is the third story from Evine. They said on air it was the order total that had to be over 499.00. When I called in and complained, they said I did not complain within 30 days of the order. The interest did not show up within 30 days. Now they are saying the offer was only for Invicta watches over 499.00. I know they will keep changing their story until I give up. I will not shop with this company again.
Final Business Response /* (4000, 9, 2016/01/05) */
Dear [redacted],
We have received your further correspondence from the Revdex.com regarding order XXXXXXXXX. I apologize for any inconvenience this has caused.
I apologize if you were previously provided with conflicting information, but the terms provided in my previous correspondence were correct and this was how this promotion was advertised. We are unable to alter your bill with Synchrony Bank.
If you have any additional questions, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted]@evine.com between the hours of 9am-5:30pm EST, Monday through Friday.
Thank you for your understanding and cooperation.
Sincerely,
Douglas [redacted]
Executive Resolution Office
EVINE Live

Initial Business Response /* (1000, 5, 2015/01/29) */
Dear [redacted],
We have received your complaint from the Revdex.com regarding the return of your Toshiba 58" 4K TV (order# XXXXXXXX). I apologize for any inconvenience this has caused.
During our conversation on...

January 12, 2015, you advised me that you had contacted our Customer Service Department on December 22, 2014 to request pickup of the TV. I apologized and advised you that I would send a request to have the TV picked up as soon as possible. I advised you to let me know once the TV had been picked up and I would have credit issued immediately.
On January 19, 2015 I received a voicemail from you stating that the TV still had not been picked up. I returned your call that day and in a voicemail stated that I would issue credit immediately and would again attempt to have the picked up as soon as possible. On January 26, 2015 the carrier confirmed that the TV had been picked up on January 23.
Once again, I apologize for the amount of time it took to get the TV picked up. If you have any additional questions, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted]@evine.com between the hours of 9am-5:30pm EST, Monday through Friday.
Thank you for your understanding and cooperation.
Sincerely,
[redacted]
Office of the President
ShopHQ
CC: Revdex.com

Initial Business Response /* (1000, 5, 2016/01/20) */
Dear Ms. [redacted],
EVINE Live is in receipt of your letter to the Revdex.com.
Our records indicate that on January 17, 2016 you placed order #XXXXXXXXX for a SIMMONS BEAUTYSLEEP "EDGEMOOR" LUXURY FIRM PILLOW TOP...

MATTRESS ONLY NO COLOR FULL requesting a payment plan of six monthly payments. By requesting the ValuePay option you are agreeing to the terms and conditions of ValuePay with EVINE Live. Orders may be subject to credit approval by EVINE Live and EVINE Live may review credit reports to qualify customers for ValuePay. EVINE Live reserves the right to limit or restrict the use of ValuePay at any time. This information is on our web site at www.evine.com.
When using ValuePay, EVINE Live is extending you credit because we ship merchandise to you before full payment is received. Because of this process, EVINE Live has a legally permissible purpose to pull a credit report as this information is intended to be used for a credit transaction. We use Equifax Information Services LLC to obtain credit report information. We submit the customer's name and address as it is provided to us. There is also a disclaimer on our website and on air that indicates that ValuePay is available to qualifying customers.
The pending authorization of $79.83 will be released back into your account within 3-5 business days as we are not capturing the funds.
If you have any further questions please contact our office at X-XXX-XXX-XXXX.
Sincerely,
L. [redacted]
Credit Payments Specialist II
Initial Consumer Rebuttal /* (3000, 7, 2016/01/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They took my money before doing any credit check, and are still in possession of my money. Their answer did not address the complaint as I stated it. They, themselves, state that value pay option is upon credit approval. Nowhere in their policy does it say that "we will take your money, and if you are not approved, we will hold your money to collect interest on said money until we decide to give it back ".
I still do not have my money back, and I expect something to be done about it. My next step is to file a formal complaint with Consumer Affairs, The Attorney General's offices in both states, as well as the consumer advocate at my local news station. What they are doing is wrong and should be against the law, as it is akin to stealing.
JAN XX XXXX
Store Purchase EVINE LIVE
, EDEN PRAIRIE, MN
ON HOLD
- $79.83
JAN XX XXXX
Mail/Phone Order Purchase
ON HOLD
- $1.00 (from same transaction)
They say their policy states money to be returned within 3-5 days. This is day number 5 and my money is still not there.
I do expect some form of further compensation for this travesty. I am disabled with a very low monthly income and really need that money to try and find a deal on a bed which I so desperately need.
Final Business Response /* (4000, 11, 2016/01/26) */
Dear Ms. [redacted],
This letter is in response to your recent Revdex.com inquiry. It appears that our previous communications with you did not explain the issue as well as you would have liked.
At the time you place an order an authorization for the amount of the item/ValuePay is obtained to ensure the funds are there. EVINE Live is not holding the amount of $79.83, if the funds are still being held it is by the bank. American Express does not participate in electronic authorization reversals which is how we notify the banks to release the funds back into your account. You will want to follow up with them to determine how long they hold pending authorizations on their end.
Sincerely,
L. [redacted]
Credit Payments Specialist II
CC: Revdex.com

I bought an Apple iPhone 7 128gb from Evine at a rate of $1,224.99 including shipping cost.
The supposed to be a brand new phone but to my surprise, there was a T-Mobile SIM card already inserted in the sim's slot. What that indicated to me was the phone was not really a brand new phone as Evine claimed to be.
Apart from that some of the accessories were even missing as I am 100% sure the Apple corporation will never supply an incomplete product to any company to sell to their customers.
I felt so disappointed to the point that I wanted to take Evine to court to seek a redress.
Upon all, I did not receive a satisfactory or friendly response from the customer service representative that attended to me when I contacted them for this matter.
My customer # is 7864501
Order #116002314
Date: of order 11/01/2016
Product price : $1,224.99
Product ordered: Apple iPhone 7 ,128gb

Initial Business Response /* (1000, 5, 2014/12/09) */
Dear Ms. [redacted],
We have received your complaint from the Revdex.com regarding to multiple issues in regards to your account.
Our records indicate [redacted], a Supervisor in our Credit Department, was able to connect with you...

via telephone. She was able to review and go over your account information with you.
If you have any further questions, please feel free to contact us at [redacted] between the hours of 9am-9pm EST Monday through Friday, and 10am-3pm EST, Saturday.
Thank you for your understanding and cooperation.
Sincerely,
[redacted]
Credit Payments Manager
ShopHQ
CC: Revdex.com