Evine

Initial Business Response /* (1000, 5, 2015/01/29) */
Dear Ms***,
We have received your complaint from the Revdex.com in regard to the return of your order number *** (item# 452-962)I apologize for any inconvenience this may have caused
Per the conversation
we had on January 23, 2015, I issued a credit for your returned item the prior day and advised you it can take up to five business days for the credit to reflect on your credit card (Visa ending in 8789)
Once again, I apologize for any inconvenience this experience causedIf you have any additional questions or need further assistance, please contact me directly via telephone at X-XXX-XXX-XXXX or XXX-XXX-XXXX or via email at ***@evine.com between the hours of 9am-5:30pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
*** ***
Senior Supervisor, *** of the President
ShopHQ
CC: Revdex.com

Initial Business Response /* (1000, 5, 2016/01/29) */
Dear *** ***,
We have received your complaint from the Revdex.com regarding your order for the Apple iPhone 6S (order# XXXXXXXXX)I apologize for any inconvenience this has caused
During our conversation on
January 27, we discussed this matterYou advised me that when your daughter received this package it had the appearance of being tampered withAt that time I had advised you that we would have to follow EVINE Live's claim policyWe have emailed you claim forms that need to be signed and notarizedOnce these forms are received back a full refund will be issuedIf you have questions regarding these forms, please call our Claims Department at X-XXX-XXX-XXXX
If you have any additional questions, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at ***@evine.com between the hours of 9am-5:30pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
Bridget ***
Executive Resolution Office
EVINE Live
CC: Revdex.com
Initial Consumer Rebuttal /* (2000, 7, 2016/02/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The customer service lady seems to me that she is trying to help me with this issue, finally after a few months someone from that company really cares about this issue
Final Consumer Response /* (3000, 17, 2016/02/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Why its the purpose of ruin my credit with a collection agency if this matter was cause by your company
Final Business Response /* (1000, 15, 2016/02/18) */
Dear *** ***,
I am writing to you today regarding your initial complaint dated January 27, regarding the Apple iPhone 6S (order# XXXXXXXXX)I apologize for any inconvenience this has caused
During our previous conversation I did advise you that you will need to fill out the claims forms in order for us to refund your accountWhile this matter is under investigation, ValuePay's are are still due on their scheduled datesIf EVINE Live is unable to charge your credit card for these payments, it may result in collection activityAs of February 16, we had not received the claim forms back from youOnce these forms are received a full refund will be issuedIf you have questions regarding these forms, please call our Claims Department at X-XXX-XXX-XXXX
If you have any additional questions, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at ***@evine.com between the hours of 9am-5:30pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
Bridget ***
Executive Resolution ***
EVINE Live
CC: Revdex.com

I order Waterford crystal and ask for easy pay...then changed my mind and asked for the total to pay them off...and months later I am still receiving bills...every time I call I am being told this is the
last time you will receive a bill...THAT IS THE BIGGEST LIE in the history of lies...I have no idea of how much I have overpaid for the product...but I am still paying

Initial Business Response /* (1000, 5, 2014/04/03) */
Dear *** ***,
We have received your complaint from the Revdex.com regarding the refund for your Morganite Ring (order# ***)I apologize for any inconvenience this has caused
During our conversation on April
1, 2014, I advised you that the customer is responsible for both the original shipping and return postage on returns as stated on the invoice you would have received with your order
The total charge for this item was $($+ $shipping + $tax)When your return was processed, a credit in the amount of $was postedThis amount is less the $return fee, the $original shipping, and the tax of $charged on the original shippingAn additional credit in the amount of $for both shipping and handling amounts and the associated sales tax has been posted as a courtesy
In the future, if a returned item in not damaged, defective, or mis-shipped, you will be responsible for both the original shipping and return shipping costs
If you have any further questions or concerns, please contact me directly via telephone at *** or *** or via email at ***@shophq.com between the hours of 9am-5:30pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
***
Office of the President
ShopHQ
CC: Revdex.com

Initial Business Response /* (1000, 5, 2014/10/27) */
Dear *** ***,
We have received your complaint from the Revdex.com regarding Passage ** Israel sterling silver pendant that you purchased in March of I apologize for any inconvenience this has
caused
During our telephone discussion on October 22, 2014, I advised you that the yellowing you described is not uncommon with sterling silver items as it is an early indicator of the piece tarnishingI provided you with some information regarding the cleaning of sterling silver, and advised you that if you took it to a jeweler, and if they were to document in writing your claim of this item not being sterling silver, we could review this matter further
If you wish to discuss this matter further, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at ***@shopnbc.com between the hours of 9am-5:30pm EDT, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
*** ***
*** of the President
ShopHQ
CC: Revdex.com

Initial Business Response /* (1000, 5, 2014/03/11) */
Dear ***,
We have received your complaint from the Revdex.com regarding the past due payment status on your accountA supervisor from the Credit department recently spoke with you in regards to this issue
We hope that after that conversation we were able to clear up any questions you may have had about your account with ShopHQWe apologize if any previous information you had received was incorrect or misinterpreted in anyway
If you have any further questions please feel free to contact the ShopHQ credit department at ***
Sincerely,
***
ShopHQ Payments Manager
CC: Revdex.com

Dear *** ***,
"">We have received your complaint from the Revdex.com regarding the order status for the Adrienne Vitadini 17” East West Fashion Laptop Top (order# ***). I apologize for any inconvenience this has caused I have attempted to reach you via telephone and email to no avail If you wish to discuss this matter further, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at *** between the hours of 9am-5:30pm ST, Monday through Friday Thank you for your understanding and cooperation Sincerely, LeShonn *** Executive Resolution Office EVINE CC: Revdex.com

Initial Business Response /* (1000, 5, 2015/07/22) */
Dear *** ***,
We have received your complaint from the Revdex.com in regard to the items you have not receivedI apologize for any inconvenience this experience may have caused
Our Claims Department attempted
to reach you via telephone at the number on file and on your complaint; however, were advised there was no person by the name of *** *** at that number
The initial claim was denied due to the claim forms not being filled out properlyThe claim forms are required in order for us to complete our investigation; therefore, I have enclosed a new set of claim formsThese forms must be filled out and notarized no later than August 6, and we must receive these completed notarized forms from you no later than August 21,
If you have any questions in regard to the claim or claim forms, please contact our Claims Department at X-XXX-XXX-XXXX or via email at ***@evine.com
Thank you for your understanding and cooperation
Sincerely,
*** ***
Senior Supervisor, Executive Resolution Office
EVINE Live
CC: Revdex.com

Initial Business Response /* (1000, 5, 2016/02/23) */
Dear *** ***,
We have received your complaint from the Revdex.com regarding the delivery of an order (Order # XXXXXXXXX)I apologize for any inconvenience this has caused
When we spoke on February 22, you
confirmed that your package was received on February 19, I advised you that we saw that you made changes to the delivery via a UPS MyChoice, which may have affected the delivery, and you advised me that the package did arrive with several labels on it
If you wish to discuss this matter, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at ***@evine.com between the hours of 9am-5:30pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
Douglas ***
Executive Resolution Office
EVINE Live
CC: Revdex.com
Initial Consumer Rebuttal /* (3000, 7, 2016/02/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
These people are not worth my timeI choose not to do business with them any further and spread the word concerning their bad shipping practicesI was notified by UPS that they were never given a apartment number on the label so I had to submit a change and add the apartment number to properly receive the itemIf the label was printed correctly there would of never been a issueI guess its my word against theirs and with Evine the customer is never rightI just want them to delete my accountant since I am unable to and cease any email or verbal communication with me for life.I refuse to deal with untrustworthy individuals,

Initial Business Response /* (1000, 5, 2015/12/23) */
Dear Ms***,
EVINE Live is in receipt of your letter to the Revdex.com
Our records indicate that on November 6th, you placed Order number XXXXXXXXX for Two Rosetta Stone Kits requesting a payment plan of
six monthly payments on eachBy requesting the ValuePay option you are agreeing to the terms and conditions of ValuePay with EVINE LiveOrders may be subject to credit approval by EVINE Live and EVINE Live may review credit reports to qualify customers for ValuePayEVINE Live reserves the right to limit or restrict the use of ValuePay at any timeThis information is on our web site at www.evine.com
When using ValuePay, EVINE Live is extending you credit because we ship merchandise to you before full payment is receivedBecause of this process, EVINE Live has a legally permissible purpose to pull a credit report as this information is intended to be used for a credit transactionWe use Equifax Information Services LLC to obtain credit report informationWe submit the customer's name and address as it is provided to usThere is also a disclaimer on our website and on air that indicates that ValuePay is available to qualifying customers
If you have any further questions please contact our office at X-XXX-XXX-XXXX
Sincerely,
K***
Credit Specialist II
Complaint Response Date bumped because: Holiday
Initial Consumer Rebuttal /* (3000, 7, 2015/12/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I in no way accept that Evine believes they have the right to perform a HARD CREDIT CHECK without A HOST saying so OUT LOUD, ON AIR, SEVERAL TIMES; IN WRITING ON THE TELEVISIONS SCREEN; AND/OR HAVE A CUSTOMER REP STATE IT ON THE TELEPHONE, IF THAT IS THE METHOD OF ORDERINGThis is a HARD CREDIT CHECK we are talking about, NOT something insignificantIt effects a person's personal credit ratingI placed my trust in EVINE, giving them a credit card number, TRUSTING THEY WOULD DO BUSINESS WITH ME IN AN HONORABLE MANNER, NOT UNDERHANDEDI DO NOT care that they are claiming that they made it knownThey did NOT make it known CLEARLY AND OBVIOUSLYI AM REQUESTING THAT THE CREDIT CHECK MADE ON MY ACCOUNT AND ON MY CREDIT HISTORY BE REMOVED BY EVINE, THROUGH a certified letter sent to Equifax, explaining that I did NOT authorize this check and am NOT USING THE FLEXIBLE PAYMENTS OFFERED, SINCE I have paid the account and balance in full, long before the balance is/was due
Final Consumer Response /* (3000, 11, 2016/01/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Please let me qualify my "NO" answerI will be satisfied ONLY and ONLY WHEN that HARD INQUIRY is REMOVED from my credit report(s) with whatever credit reporting agencies show the inquiryI still maintain that this is an invasion of privacy and a completely unnecessary actionIt is way TOO serious with potentially heavy implications for such a small purchase.I was NOT TRYING TO GET AN AUTO LOAN OR SOMETHING ALONG THOSE LINES! Let me reiterate: This HARD INQUIRY changed my credit score (even though I steadily maintain a credit score over 800)and was cited by my mortgage company as I was trying to refinanceVERY SERIOUSI did not click on 'what is value pay' for a simple reasonI have used value pay in the past (BY THE WAY, AS FAR BACK AS IN THE 1990s, when you were Value Vision, etcand throughout all of your other incarnations!!!!) and have never experienced thisI still maintain and will continue to have the opinion that this is underhanded, unnecessary, and extreme to the point of bullying and an abuse of powerI.E., just because you can, does NOT mean you shouldJust think of the many people who do not follow up on this and may have some financial application refused to them for such an inquiry? This practice must be made publicly and in a more profound way to be considered fair, not simply throwing it back onto the consumer, the consumers, by the way who are paying your salaries, announcing it is our fault for not reading your fine printAgain, you are asking the highly improbableWhile your style is to RUSH everyone because the item is ready to sell out immediately, hurry, hurry, rush to your computers and phones and place your orderYes, along with that marketing strategy, you also expect consumers to stop the ordering process and read the fine print, which includes an action unheard of in the industryYou can say all you want that I or we did not read the fine printIsn't that the exact statement that gives big business and for that matter, any business, a bad rap?? You are feeding into that opinion of businessesThis is a poor business practicePlease do not worry about me being 'banned' from using Value PayI have instituted a self imposed ban against ever using Shop NBC, Value Vision, ShopHQ, Evine, etc(what ever your current/future name is/will be), have closed my credit card account affiliated with your company and have also deleted my shopping accountIf I need to shop online or electronically, there are other options with companies who do not unknowingly jeopardize my credit standing, such as HSN & QVCI would like a letter from the credit reporting agencies stating this inquiry has been removedI will, at that time, consider being satisfied with the outcome of my complaintUntil then, I have answered 'NO' to your questionThank you to all who have worked on this thus far, and who continue to do so on my behalfI appreciate it
Final Business Response /* (4000, 13, 2016/01/06) */
Dear Ms***,
We have received further correspondence regarding your recent Revdex.com inquiry
Your information was sent to Equifax on December 30, 2015, requesting that the inquiry dated November 6th be removedYou will need to follow up with Equifax as this process may take up to daysWe understand your frustration, however there is nothing further we can do to expedite the process
I have attached a copy of the request that was sent to EquifaxYou may contact Equifax at
X-XXX-XXX-XXXX for further assistance
If you have any further questions please contact our office at X-XXX-XXX-XXXX
Sincerely,
K***
Credit Specialist II

Initial Business Response /* (1000, 5, 2015/07/08) */
Dear *** ***,
We have received your complaint from the Revdex.com regarding unwanted promotional emailsI apologize for any inconvenience this has caused
After researching this, it was found that you had
successfully unsubscribed from all promotional emails on June 26, We do not have record of you attempting to unsubscribe prior to thisIf you made attempts to unsubscribe prior to June 26, I apologize
At this time, EVINE Live can confirm that you are unsubscribed from all promotional emails
If you would like to discuss this matter further or need additional assistance, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at ***@evine.com between the hours of 9am-5:30pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
*** ***
Office of the President
EVINE Live
CC: Revdex.com

Initial Business Response /* (1000, 5, 2015/05/28) */
Dear *** ***,
We have received your complaint from the Revdex.com regarding your request to return your Madi Claire 'Rachelle' Satchel (order# XXXXXXXX)I apologize for any inconvenience this has caused
During
our conversation on May 22, 2015, I advised that we are unable to accept this order as a return due to the fact that it has far exceeded our day return time frameYour order was placed on January 20, As stated in our return policy, you may return or exchange the item within days of when you receive the itemI apologize for the issues you have experienced with the item; however, we must remain fair and consistent with all of our customers in regards to our return policy
If you have any further questions or concerns, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at ***@evine.com between the hours of 9am-5:30pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
*** ***
Office of the President
EVINE Live
CC: Revdex.com
Initial Consumer Rebuttal /* (3000, 8, 2015/06/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There is a complete lack of customer service and initial customer service employees state "that they have to release
My call" when I have stated that I would be glad to remain on hold for a supervisorI have even stated that I would pay to send the faulty madi Claire handbag to a supervisor so that they could see this was a brand new product that just fell apartWhen the reply from the office of the president said, "we have to be fair to all our customers" and can not accept returns over daysWhy do reputable companies like LL Bean, Lands End, Macy's , Nordstrom's , Kohl's, etcgo out of their way to resolve a customer problem ? This is a minor request for a credit or refund in the amount of $to a company ShopHQ which has now become Evine Live
Such a minor request to a company that should be very responsiveI am not asking for$credit for an item that is years old....The product completely fell apart after days useThank you
Final Business Response /* (4000, 10, 2015/06/08) */
Dear Ms***,
Thank you for your feedback regarding our responseAs we stated previously, your order from January 20, 2013, falls outside of our stated 30-day return policy and cannot be returnedThis is EVINE Live's final decision regarding this matter
Thank you,
Thanks!
***
Office of the President
EVINE Live

Initial Business Response /* (1000, 5, 2015/12/08) */
Dear Ms***,
EVINE Live would like to thank you for taking the time to share your concerns with us regarding your order
Our records indicate that on December 5th, you placed XXXXXXXXX for a Gucci Women's G-Gucci Swiss
Made Quartz Stainless Steel Bracelet Watch requesting a payment plan of six monthly paymentsBy requesting the ValuePay option you are agreeing to the terms and conditions of ValuePay with EVINE LiveOrders may be subject to credit approval by EVINE Live and EVINE Live may review credit reports to qualify customers for ValuePayEVINE Live reserves the right to limit or restrict the use of ValuePay at any timeThis information is on our web site at www.evine.com
The cancelation of your order was based solely on the fact that EVINE Live was unable to view your current credit historyOrders placed on the ValuePay option are subject to credit approval using name and billing addressWe were unable to obtain a copy of your current credit history with the information provided on your recent orderWe apologize your name was misspelledI have corrected this and reset the ValuePay option on your account
When using ValuePay, EVINE Live is extending you credit because we ship merchandise to you before full payment is receivedBecause of this process, EVINE Live has a legally permissible purpose to pull a credit report as this information is intended to be used for a credit transactionWe use Equifax Information Services LLC to obtain credit report informationWe submit the customer's name and address as it is provided to usThere is also a disclaimer on our website and on air that indicates that ValuePay is available to qualifying customers
If you have any further questions please contact our office at X-XXX-XXX-XXXX
Sincerely,
M***
Credit Payment Specialist II
Initial Consumer Rebuttal /* (3000, 7, 2015/12/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept their response for more than one reasonFirst of all I ordered through the representative not online and at no point did she mention the company's policy of conducting a credit check in order to use the value pay planSecondly, the funds were deducted from my checking account immediately with a thorough break down of shipping and receiving dates along with next installment payment dateIt was some time later I received an email from the company informing me that the order was cancelled based on a negative credit historyI immediately called and inquired about the email that's when I was informed about the company's policy of conducting credit checksMy response was that I did not consent to a credit checkThe rep said that it is the policy and I asked why wasn't I informed at the time of placing the orderShe said it's on their website as well as on the t.vI replied that I am watching the program now and no where's does it gives that disclosureThen I pointed out that in the email my first name was misspelled so how could your company get a credit check with a misspelled name? At this point I was really annoyed and asked why wasn't I given the opportunity to purchase the item out right before cancelling the order? She replied that it was another department and she wasn't sure whyTherefore I am not satisfied with the response nor their practices thus I should have been informed and invited to apply for their credit card before handIn closing I strongly urge that the disclaimer of running credit checks be disclosed by the company's representatives when accepting phone ordersBy the way I am still searching for the disclaimer on air!!!
Final Business Response /* (4000, 9, 2015/12/16) */
Dear Ms***,
We are in receipt of your letter to the Revdex.comIt appears that our previous communications with you did not explain the issue as well as you would have liked
When order number XXXXXXXXX was placed, you requested to use our ValuePay option, and you agreed to the terms and conditions of ValuePay with EVINE LiveOrders may be subject to credit approval by EVINE Live and EVINE Live may review credit reports to qualify customers for ValuePayThere is a disclaimer on our website and on air that indicates that ValuePay is available to qualifying customers
The cancelation of your order was based solely on the fact that EVINE Live was unable to view your current credit historyOrders placed on the ValuePay option are subject to credit approval using name and billing addressWe were unable to obtain a copy of your current credit history with the information provided on your recent orderWe did correct this and reset the ValuePay option on your account
EVINE Live reserves the right to limit or restrict the use of ValuePay at any timeThis information is our web site at www.evine.comWhen you are placing your order online and chose the ValuePay option there is a "What is ValuePay" icon which you can click on for more informationA disclaimer is also listed under "Terms Of Use."
If you have any further questions please contact our office at X-XXX-XXX-XXXX
Sincerely,
M***
Credit Payment Specialist II

invicta watch waited months to get it back for repairs and finally it came back not fixed at all, told by invicta customer service to send another twenty dollars for shipping service rep was rude waited mins for them to answer my call many watch repair services would not touch invictafinally went to a local repair service and he fixed my watch for twenty dollars in mins.thank you to chiefs post road warwick ri

Dear [redacted],
"">We have received your complaint from the Revdex.com regarding your request to return order # [redacted]. I apologize for any inconvenience this has causedDuring our conversation on April 6, 2016, I advised you that this order was placed on December 16, 2016, and was covered by our extended holiday return policy, and that we would have needed to receive it in our returns department by January 31, 2016. You claimed that you had contacted EVINE within this return period, and that our agent directed you to the manufacturer's warranty rather than providing return instructions. I advised you that we do not have any notes to this extent, and I was unable to find recorded calls within the return timeframeI advised you that we would have to ask that you work within the terms of Invicta's warranty, and that I would request that a representative from Invicta contact you to initiate a warranty claimIf you would like to discuss this matter further, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at [redacted] between the hours of 9am-5:30pm EST, Monday through FridayThank you for your understanding and cooperationSincerely, Douglas [redacted] Executive Resolution Office EVINE Live CC: Revdex.com

Dear [redacted],
"">We have received your complaint from the Revdex.com regarding your Invicta watch order (Order # [redacted]). I apologize for any inconvenience this has causedDuring our conversation on April 12, 2016, I advised you that your order was placed online, and that EVINE Live cannot change the parameters of the order once it is placed. I am sorry that you received an item that you did not wish to order, but as your order was placed online, we are unable to accept responsibility for this selection error. When presented with this information, you disconnected the callYou have the option to return your order for a refund. If you wish to do so, please follow the return instructions included the invoice you received with your orderIf you would like to discuss this matter further, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at [redacted] between the hours of 9am-5:30pm EST, Monday through Friday
Thank you for your understanding and cooperationSincerely,
Douglas [redacted]
Executive Resolution Office
EVINE Live
[redacted]

Dear [redacted],
"">We have received your complaint from the Revdex.com regarding the return of the two Apple iPad Minis you ordered on December 17, (Order # [redacted]). I apologize for any inconvenience this has caused During our conversation on July 5, 2015, I advised you that our Customer Service team had previously contacted the supplier warehouse regarding your claim of returning these items, and your return was not located. I advised you that I would need a return tracking number in order to research this matter further. You provided a USPS tracking number of [redacted], which does not track on the USPS website. I asked you to contact the Post Office that you sent your package back from in order to get more information If you would like to discuss this matter further, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at [redacted] between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, Douglas [redacted] Office of the President EVINE Live CC: Revdex.com

March 29,
"">[redacted] Charlottesville, VA 22901-Cr: [redacted] Case#: [redacted] Dear [redacted], We have received your complaint from the Revdex.com regarding your Sharp Aquos 48" television (order#[redacted]). I apologize for any inconvenience this has causedPer our conversation on March 28, 2016, I advised you that the manufacture warranty was for one year limited parts and laborUnfortunately, since you purchased this on October 15, your warranty time frame has lapsed and there was nothing further that EVINE could help withIf you have any additional questions, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at [redacted]between the hours of 9am-5:30pm EST, Monday through FridayThank you for your understanding and cooperationSincerely, Bridget [redacted] Executive Resolution Office EVINE Live CC: Revdex.com

Initial Business Response /* (1000, 5, 2016/01/25) */
Dear Mr. [redacted],
Evine Live, formerly ShopHQ, would like to thank you for taking the time to share your concerns with us regarding your account.
Our records indicate that on September 22nd, 2012 you placed order number XXXXXXXX...

for a INVICTA MEN'S OCEAN BARON PRO DIVER QUARTZ CHRONO PU STRAP WATCH W/ DC GUNMETAL SIZE: MEN'S requesting a payment plan of six monthly payments. Evine Live does not request Social security numbers for any reason. When placing an order we require your name, billing and shipping address along with your method of payment.
Our records show on October 25th, 2012 the 2nd installment became due. Your credit card declined the transaction. Without a different method of payment our Reauthorization department had been trying to reach you as only the first two installment had been made. After 6 months, this information had been sold to our debt buyer. They are now handling your account. Please contact Oliphant Financial at X-XXX-XXX-XXXX.

If you have any further questions please contact our office at X-XXX-XXX-XXXX.
Sincerely,
M. [redacted]
Credit Payment Specialist II

Initial Business Response /* (1000, 5, 2015/03/03) */
Dear [redacted],
We have received your complaint from the Revdex.com regarding your experience ordering a television. I apologize for any inconvenience this has caused.
During our conversation on February 23, 2015, I...

apologized for the condition in which the television was received and advised that I would assist in expediting arrangements for a pick up. During our subsequent conversation on March 2, 2015, you confirmed that you spoke with the carrier and that they will be picking up the television on March 6, 2015.
If you have any additional questions, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted]@evine.com between the hours of 9am-5:30pm EST, Monday through Friday.
Thank you for your understanding and cooperation.
Sincerely,
[redacted] of the [redacted]
EVINE Live
CC: Revdex.com
Initial Consumer Rebuttal /* (3000, 7, 2015/03/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I Would like my refund or Exchange or send out another TV immediately.this tv has been at my daughters home since feb 14th 2015, its now march 5th 2015
Final Business Response /* (4000, 12, 2015/03/23) */
Dear [redacted],
We have received further correspondence from the Revdex.com regarding the pick-up and return of your television order. I apologize for any inconvenience this has caused.
Per our conversation on March 23, 2015, I apologized for delay in the amount of time it has taken to pick up the television. I advised you that I was able to confirm that the television was picked up and that I have issued a refund for the order. In addition to your refund, I applied a $50 EVINE credit to your account for use toward your next purchase.
If you have any additional questions, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted]@evine.com between the hours of 9am-5:30pm EST, Monday through Friday.
Thank you for your understanding and cooperation.
Sincerely,
[redacted] of the [redacted]
EVINE Live
CC: Revdex.com