Evine

Dear Ms***:
We are in receipt of your letter to the Revdex.comIt appears that our previous communications with you did not explain the issue as well as you would have liked.
Synchrony Bank is the issuing bank of the EVINE credit cardThey did not approve the ValuePay charges on your ordersThe reason they denied the charges is a private matter between you and Synchrony BankEVINE has no access to any of Synchrony Bank’s account informationThe only reason provided to us is Do Not Honor
Please contact Synchrony Bank at ###-###-####They will provide more details as to why Evine was unable to bill the card back in July
Sincerely,
K***
Senior Credit Payment Specialist

Initial Business Response /* (1000, 5, 2015/12/21) */
Dear *** ***,
We have received your complaint from the Revdex.com regarding the return of your Swagway hover board (order# XXXXXXXXX)I apologize for any inconvenience this has caused
During our
conversation on December 18, 2015, we discussed our standard return policyI noticed on your account that you contacted our customer service and obtained a prepaid label so you may send the item back free of chargeI advised that all merchandise has to be received in our returns department before we will issue creditAs a courtesy, I advised you that I would make an exception in this case, a full refund for this order was issued to the original payment methodPlease allow five to seven business days to have the refund processed to your bank account
If you have any additional questions, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at ***@evine.com between the hours of 9am-5:30pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
Bridget ***
Executive Resolution ***
EVINE Live
CC: Revdex.com

Initial Business Response /* (1000, 6, 2015/09/22) */
Dear *** ***,
We have received your complaint from the Revdex.com regarding your LG LED TV (order# XXXXXXXXX)I apologize for any inconvenience this has caused
During my conversation with your husband, ***
***, on September 22, 2015, I advised we did confirm that your TV was picked up and are processing your returnThe two ValuePays that have been captured will be credited within 3-business days to the original method of payment
If you would like to discuss this further, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at ***@evine.com between the hours of 9am-5:30pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
Kris ***
Executive Resolution Office
EVINE Live
CC: Revdex.com
Initial Consumer Rebuttal /* (2000, 8, 2015/10/02) */

Initial Business Response /* (1000, 5, 2014/11/24) */
Dear***,
We have received your complaint from the Revdex.com regarding charges and billing on your ShopHQ Credit CardI apologize for any inconvenience this has caused
During our conversation November 20,
2014, I clarified with you that only your first order, which was placed on September 25, was placed on your MasterCard, and the remaining orders were placed on your ShopHQ Credit CardYou stated that you thought they had all been paid for with the MasterCardI advised you how you could log into www.ShopHQ.com to verify the charges and payment terms for each orderYou said that you would do so
In regard to the $credit that you mentioned in your complaint, I advised you that this is a statement credit and should appear on your bill from Synchrony bankI advised you that you can also login to your account with Synchrony bank to verify information with your ShopHQ Credit Card statement
If you have any additional questions, please contact me directly via telephone at *** or *** or via email at ***@shophq.com between the hours of 9am-5:30pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
***
Office of the President
ShopHQ
CC: Revdex.com

I ordered an item from Evine online on 710/ Item said it was ready for shipping on 7/12/ The item sat for over two weeks in the same state"ready to ship" I finally called and they said it was out for shipping and would process ASAP Nothing happened Finally I was notified that the item was cancelled and when I inquired of customer service why it was cancelled they said my payment was declined by *** That is absolutely false Nothing was declined by *** and when I looked for the item on their wesite, it said it was "out of stock" They (customer service) denied that was the problem I'm fed up with them and their customer service and them lying to me about declined payment to save face from running out of stock

Initial Business Response /* (1000, 5, 2015/12/30) */
Dear *** ***,
We have received your complaint from the Revdex.com regarding your experience with the refund of the Apple watch and the Apple iPod (order#XXXXXXXXX and XXXXXXXXX)I apologize for any inconvenience
this has caused
During our conversation on December 28, 2015, we discussed our return policyI had advised you that after further research on your return, it was found that due to an unforeseen issue there was a delay in processing your return for the Apple watchAt that time I apologized for the delay and issued the immediate refundDuring my follow up call on December 30, 2015, we had confirmed that you also sent back the Apple iPodI had advised you that after the item is delivered back to our vendor warehouse we have to allow business days for that order to be refunded
If you have any additional questions, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at ***@evine.com between the hours of 9am-5:30pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
Bridget ***
Executive Resolution Office
EVINE Live
CC: Revdex.com
Initial Consumer Rebuttal /* (2000, 7, 2016/01/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)

I ordered two small items of jewelry on "value" pay Both items arrived at my home in one small package The cost of shipping on EACH of these items was $The items were not worth the cost, once I was able to view them in my home My account was charged $for EACH of the items after I returned them to EvineI called and spoke with a customer service representative and she said she was going to credit my account with the additional $for shipping This never happenedEvine deals in cheap goods for very hefty shipping prices My advice: Stay Away!

Dear Ms***,
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EVINE is in receipt of your letter to the Revdex.com
Our records indicate that on August 14, you placed order number *** for a 55” Samsung KUSmart 4K UHD TV requesting a payment plan of six monthly paymentsBy requesting the ValuePay option you are agreeing to the terms and conditions of ValuePay with EVINE LiveOrders may be subject to credit approval by Evine and Evine may review credit reports to qualify customers for ValuePay. Evine reserves the right to limit or restrict the use of ValuePay at any timeThis information is on our web site at www.evine.com
When using ValuePay, Evine is extending you credit because we ship merchandise to you before full payment is received. Because of this process, Evine has a legally permissible purpose to pull a credit report as this information is intended to be used for a credit transactionWe use Equifax Information Services LLC to obtain credit report information. We submit the customer’s name and address as it is provided to usYou were mailed a letter which explains why we are not able to extend the ValuePay option to you based on the information Equifax provided. There is also a disclaimer on our website and on air that indicates that ValuePay is available to qualifying customers
If you have any further questions please contact our office at ###-###-####
Sincerely,
Kimberly ***
Credit Payment Specialist II
Evine

I don't think I'll be ordering any more from this company in the future The return shipping prices are almost double of what they charge to ship an orderBut now the last item I purchased does not qualify for smart label return making the return more difficult because I work and my time is limited I WAS ok returning even though it was expensive because all I had to do was drop it off in the mailbox I DONT KNOW IF THEY ARE JUST MAKING RETURNS EXTREMELY DIFFICULT SO YOU GET STUCK WITH THE PRODUCTS

Dear *** & *** ***,
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We have received your complaint from the Revdex.com regarding your late return request for the One World Dresses (order# ***). I apologize for any inconvenience this has caused
During our conversation on September 26, 2016, I advised that a one -time exception for a late return would be allowed. I advised you that the refunds will be issued as long as the dresses are received in our warehouse no later than October 21,
If you have any additional questions, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at *** between the hours of 9am-5:30pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
LeShonn ***
Executive Resolution Office
Evine

I ordered a blouse from EvineI returned it due to a hole in the sleeveI never wore the shirt, I noticed it as I was trying it onUnfortunately it was days after their "day" return policyThey returned the defected shirt back to me and said they would not take it backFirst of all what kind of quality control do they have to be sending out shirts with holes? NoneI called customer service to explain that I didn't return it on time because of personal matters but to send something like this to someone and not even give a credit or exchange is poor customer serviceI have been customer of Evine for years even before they changed their nameThey were rude to me on the phone and had the attitude of oh well we don't care to lose your businessTried to put a review on their website about my experience and they would not publish it.Never going to shop from them again!

Initial Business Response /* (1000, 6, 2016/01/07) */
Dear Barb ***,
We have received your complaint from the Revdex.com regarding your request for a prepaid label to return the Orbit scooter (order# XXXXXXXXX)I apologize for any inconvenience this has
caused
During our conversation on January 7, 2016, I advised you that prior to selling these products, EVINE Live was provided with third party, independent testing of the product's batteriesThe investigation concluded that the Samsung and LG Tier batteries that we have used meet industry standard UN specifications, meaning the battery is manufactured with overcharge, over current draw and external short circuit protectionIn addition, the power adapters are tested and listed to UL standardsWe have not had any reports of this or any of our units catching fire
EVINE Live is able to provide a prepaid label for customers to send back damaged or defective items onlyI indicated that since the item is not damaged or defective, I would not be able to honor your request for a pre-paid labelAfter providing you with this information, you disconnected the call
If you have any additional questions, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at ***@evine.com between the hours of 9am-5:30pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
Bridget ***
Executive Resolution Office
EVINE Live
CC: Revdex.com
Initial Consumer Rebuttal /* (3000, 8, 2016/01/08) */
Bridget contacted me from Evine Live Executive Resolution center and told me that I was responsible for the shipping back to themShe assured me the product is safe and repeated what all the other customer service people have said but this company just doesn't get itIf this product is so safe why are the airlines banning it? This woman was rude and disrespectful and I had also returned another product to them that was defective it was toy drones that after they were turned off started back upI got charged for shipping one way for those items which I will also have to dispute with the credit card companyBridget told me they wouldn't sell products that aren't safe but drones turning off after they've been turned off must not be considered a SAFETY issue by EVINE LIVEThis company will not be in business for long based on how they treat their customersNo resolution
Final Business Response /* (4000, 19, 2016/03/03) */
Dear Barb ***,
We have received further correspondence from the Revdex.com regarding your request for a prepaid label to return the Orbit scooter (order# XXXXXXXXX)I apologize for any inconvenience this has caused
Per my previous correspondence, your reason for wanting to return the Orbit scooter does not meet EVINE Live's criteria for issuing a pre-paid labelIt has now come to our attention that you may have returned the Orbit scooter along with an item on your husbands account
Unfortunately, at this time we cannot verify that we have received this returnThe return for the Orbit scooter was supposed to be sent back to our vendor's warehouse, as notated on the invoice that you received with the orderDuring our conversation March 2, I attempted to research with you why this was sent back in a package that was intended for a different itemYou became irritated at my questions and disconnected the call
In light of the recent findings of your communications with our customer serviceWe have initiated an investigation with our warehouseUntil this investigation concludes you will continue to receive phone calls to collect payment for an item that has yet to be returned to the appropriate warehouse
If you have any additional questions, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at ***@evine.com between the hours of 9am-5:30pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
Bridget ***
Executive Resolution Office
EVINE Live
CC: Revdex.com

I rarely cancel or return an orderHowever I ordered a product less than hours ago and realized that I needed to cancel the orderWhen I called to do this they said the order was in process and could not be canceledThey basically told me that as soon as the order is placed it cannot be canceledThe fellow who answered the phone at Evine live was not friendly I explained to him that the estimated arrival is days away and didn't understand why they could not cancel the orderAgain he basically said once the order is placed it's in processing and cannot be canceledI have never had this problem with any other recently placed order from other companiesAlso there are long waits on the phone to contact anyoneI would not recommend this company based on their cancellation policies and customer service

Initial Business Response /* (1000, 5, 2015/09/23) */
Dear *** ***,
We have received your complaint from the Revdex.com regarding your return of a Bulova watch (order XXXXXXXXX)I apologize for any inconvenience this has caused
During our conversation on
September 22, 2015, we discussed our return policyI advised you that EVINE Live does reserve the right to reject returns based on conditionAs a courtesy, I advised you that I would make an exception in this case and offered to mail you a UPS pre-paid label so you can return the item to our warehouseOnce the item is received, a full refund will be issued
If you have any additional questions, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at ***@evine.com between the hours of 9am-5:30pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
Bridget ***
Executive Resolution Office
EVINE Live
CC: Revdex.com

Initial Business Response /* (1000, 16, 2015/10/01) */
Dear *** ***,
We have received your complaint from the Revdex.com regarding an order for a love seat and sofa (O# XXXXXXXXX)I apologize for any inconvenience this has caused
I have attempted to reach you via
telephone to no avail
If you wish to discuss this matter further, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at ***@evine.com between the hours of 8am-4:30pm CST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
Bridget ***
Executive Resolution Office
EVINE Live
CC: Revdex.com

Initial Business Response /* (1000, 6, 2015/08/18) */
Dear *** ***,
We have received your complaint from the Revdex.com regarding charges on your credit card accountI apologize for any inconvenience this has caused
We have verified that all past due amounts have
been paid as of July 27, Further, it was determined that you had overpaid on some invoices, and a check in the amount of $was sent to you on August 11, At this time, your account has been paid in full
If you have any additional questions, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at ***@evine.com between the hours of 9am-5:30pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
Douglas ***
Executive Resolution Office
EVINE Live
CC: Revdex.com
Initial Consumer Rebuttal /* (2000, 8, 2015/08/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Final Consumer Response /* (2000, 18, 2015/09/11) */
I recieved check ,looks like it has been resolvedit was very difficult to get a favorable result thoughI would not do bussines with them againThe consumer should know what they entering into before they use this companyThe staff doesn't have the ability to solve elementary problemsTheir ability to track down the pertenant billing information is not there
Final Business Response /* (4000, 27, 2016/01/29) */
Dear Mr***,
We have received further correspondence from the Revdex.com regarding your complaint
We can verify that your account is no longer past due with EVINE LiveAfter researching this matter further, it was found that your wife, Lisa, has her own account with EVINE Live (customer # XXXXXXXX) that is past due
We have verified that this debt has not been paidYour wife may contact our Credit department at X-XXX-XXX-XXXX for more information and to resolve this debt
If you have any additional questions, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at ***@evine.com between the hours of 9am-5:30pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
Douglas ***
Executive Resolution Office
EVINE Live

I applied and qualified for a $dollar Evine live credit cardI decided to purchase some items and my first order was declinedSo, although you get approved for an Evine credit line, you then have to get a credit check if you choose to pay via payment installmentI have tried purchasing about items in different times and they all have been declinedI did get approved to purchase itemsThis is the worst credit line you can be offeredRemember you can be approved for a credit line, however you may not be approved to make purchasesI find this so ridiculous!! Why in the world would they pull your credit every time your make a purchase without telling you? I'll be shopping at qvc ;)
EVINE sucks!!! Stay away

Initial Business Response /* (1000, 5, 2014/05/22) */
Dear *** ***,
We have received your complaint from the Revdex.com regarding a purchase you attempted to makeA supervisor from the Credit Department was able to resolve this issueWe apologize for the processing
issue that occurred with your order
Per the discussion with Terri, we are unable to change the classification of the card type used with your bankDuring this discussion, you advised Terri that you had a different credit card that you could use for purchases going forward
We were happy to be able to resolve this issue for you and apologize for any confusion this may have causedIf you have any further questions please contact the ShopHQ credit department at X-XXX-XXX-XXXX
Sincerely,
** ***
ShopHQ Payments Manager
CC: Revdex.com

Initial Business Response /* (1000, 5, 2014/07/25) */
Dear ***,
We have received your inquiry from the Revdex.comYou had spoken with supervisor *** from our department who had helped clear up some of the confusion regarding the cancellation of your recent order
When using ValuePay, ShopHQ ships merchandise to the customer before full payment is receivedShopHQ has a legally permissible purpose to pull a credit report, as this information is intended to be used for a credit transactionYou had requested this when you placed an order using ValuePayYou will or have already received a letter which explains why we are not able to extend the ValuePay option to youWe also send an email notification if one is one file with usThere is a disclaimer on our website (www.shophq.com) and on air that indicates that Value Pay is available to qualifying customersUnfortunately we were unable to qualify you for the ValuePay option
Since this order has been canceled, the authorization on the account has been sent back to your bank via electronic notificationIt is up to the customer's individual bank to handle and process theseThey can take up to 7-days to be reflected back onto your account, depending on your financial institution
If you have any further questions, please feel free to contact us at ***
Sincerely,
***
ShopHQ Payments Manager
CC: Revdex.com
Initial Consumer Rebuttal /* (3000, 7, 2014/07/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Hello,
ShopHQ claims to have denied the contract because of a credit decisionI placed a call to the company to order the product and was never made aware of credit application for the easy payment planI would accept three outcomes in this scenario
Honor the original contract between us and sell me the item at the agreed upon terms and the agreed upon payment plan, this option would settle this and benefits both parties
I would accept $compensation for the inconvenience and time I have spent dealing with this and drop this where its at and both parties walk away
Provide proof that I authorized your company to run my creditIn accordance with Federal Law your company cannot run my credit without my prior authorization
If we settle on one of the first two options I will drop this complaint and not pursue this furtherIf the company cannot provide recorded audio or a written authorization from me to run my credit I will obtain legal counsel and pursue this further
Thanks,
***
Final Business Response /* (4000, 9, 2014/07/30) */
Dear ***,
We have received further correspondence from the Revdex.com
When using ValuePay, ShopHQ ships merchandise to the customer before full payment is receivedShopHQ has a legally permissible purpose to pull a credit report, as this information is intended to be used for a credit transactionWhen you had requested an order using the ValuePay option it is subject to credit approvalThere is a disclaimer on our website (www.shophq.com) and on air that indicates that Value Pay is available to qualifying customers
Unfortunately this may not fit one of your three desired outcomesWe apologize if this is information you were not aware of when the order was placed, however these are the terms and conditions when placing an order on ValuePays that you can find on our website and searching the term "ValuePay"ShopHQ had a legitimate reason to check your credit report in order to determine if you qualified for ValuePayWe apologize, but we are unable to honor any of the requests you made in your correspondence to the Revdex.com
If you have any further questions, please feel free to contact us at ***
Sincerely,
***
ShopHQ Payments Manager
CC: Revdex.com

Initial Business Response /* (1000, 5, 2014/04/28) */
Dear *** ***,
We have received your complaint from the Revdex.com regarding your Hannspree Tablet (order# ***)I apologize for any inconvenience this has caused
During our conversation on April 28, 2014, I
offered to contact the manufacturer help facilitate the warranty process, or to have you return the item to us for creditYou opted to return the itemI issued a UPS label (tracking# ***) for you to use to return the itemOnce your return has been received and processed, I will contact you to advise that credit has been issued
If you have and further questions or concerns, please contact me directly via telephone at *** or *** or via email at ***@shophq.com between the hours of 9am-5:30pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
***
Office of the President
ShopHQ
CC: Revdex.com
Business Response /* (1000, 12, 2014/05/13) */
Dear ***,
This letter is to follwith my previous correspondence dated April 29,
On May 9, 2014, I left you a voicemail advising that the return of your tablet has been processedYou have been credited in full for the orderPlease allow 3-business days for the credits to reflect with your issuing bank
If you have and further questions or concerns, please contact me directly via telephone at *** or *** or via email at ***@shophq.com between the hours of 9am-5:30pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
***
Office of the President
ShopHQ
CC: Revdex.com
Business Response /* (2000, 14, 2014/05/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you Revdex.com and Shop HQ for responding to my complaintI must say that the customer service rep who contacted me from the Vice President's Office was very professional and responded to my emails without hasteThank you again