Evine

Initial Business Response /* (1000, 5, 2016/01/19) */
Dear Lenetta ***
We have received your complaint from the Revdex.com regarding an Orbit scooter that you never received (order# XXXXXXXXX)I apologize for any inconvenience this has caused
During our conversation
on January 19, I advised you that a refund was processed as the result of a delivery claim for the missing itemI advised that in addition to the $EVINE Credit that our Customer Service team had provided, I would add an additional $EVINE CreditThis would be a total of $EVINE Credit, which will automatically be applied to your next order
If you have any additional questions, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at ***@evine.com between the hours of 9am-5:30pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
Bridget ***
Office of the President
EVINE Live
CC: Revdex.com

Dear *** *** ***,
"Times New Roman",serif">
We have received your complaint from the Revdex.com regarding non receipt of two separate ordersThe first being for the Deadliest catch lbswild Alaskan Sockeye Salmon filets (order# ***)And the second order the Tracfone ZTE quartz Andriod Smartphone (order# ***). I apologize for any inconvenience this has caused
During our conversation on June 30, we discussed our policy in regards to orders that are not received by our customersThe tracking information for the Deadliest catch shows that the package was received and signed by you on June 18, The tracking information for the Tracfone shows delivered to you on December 17, According to the records in our claims department they did not receive any correspondences of the non-receipt of these packages until May As discussed all claims must be reported within days of the invoice dateDelivery claims are time-sensitive because of the time restraints in which a claim must be filed with the carrierThis information on our claims process is also located on our website at: http://www.evine.com/p/help/shipping/claims-dep/
At this time you had disclosed that we should be able to accommodate our customers that have extenuating circumstancesI advised to you that you can contact a Claims specialist to ask for reconsideration of your claims by calling the Claims department directly at: ###-###-#### If you have any additional questions, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at *** between the hours of 9am-5:30pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
Bridget ***
Executive Resolution Office
EVINE Live
CC: Revdex.com

Bought an Invicta RESERVE SWISS = They say TOP OF THE LINE< OUR BEST
Watch was defectiveEvine was uselessCall InvictaCalled timesCut off, answering machines, called customer relations, no answer over and overEvine said leave us alone tooThey can market like magicians, but its all smoke & mirrorsInvicta & Evine are slick peddlers with no regard for service after the sale

"Arial",sans-serif">Dear *** ***,
We have received your complaint from the Revdex.com regarding a replacement clasp for your Invicta Men’s Ocean Ghost Diver (order# 107094864). I apologize for any inconvenience this has caused
During our conversation on August 3, 2016, you advised me that Invicta had advised you that the clasp was only covered by a 15-day warranty and that being the invoice date for your order was November 27, 2015, this warranty had expired. I advised you that I would contact Invicta on your behalf and ask if anything could be done to assist you. On August 4, 2016, I attempted to contact you and left you a voicemail advising that Invicta had stated that, as a courtesy, they would be sending you a replacement clasp
If you have any additional questions, please contact me directly via telephone at 952-852-or 1-800-747-or via email at *** between the hours of 9am-5:30pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
LeShonn ***
Executive Resolution Office
Evine
CC: Revdex.com
Tell us why here

Finally got an answer after more that two weeks of working with evine They closed my account I told them to keep it closed I told them that I no longer wanted an account with themSo for anyone that is interested in opening an account or purchasing anything from this company....BUYER BEWARE!!!! DON'T DO IT!!!

Initial Business Response /* (1000, 7, 2016/02/23) */
Dear *** ***
We have received your complaint from the Revdex.com regarding a cancelled order (Order # XXXXXXXXX)I apologize for any inconvenience this has caused
I have attempted to reach you by telephone to
no avail
If you wish to discuss this matter, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at ***@evine.com between the hours of 9am-5:30pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
Douglas ***
Executive Resolution Office
EVINE Live
CC: Revdex.com
Initial Consumer Rebuttal /* (3000, 9, 2016/02/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have tried to contact the company numerous times, I can not get throughI did get my money back from Amex, but their business practices are questionableThe company avoids their customersI won't shop with them again and I closed my cc with them as well
Final Consumer Response /* (2000, 10, 2016/02/25) */

Dear Ms***-***,
"Arial",sans-serif">
EVINE is in receipt of your letter to the Revdex.com
Our records indicate that on December 8, you placed order number *** for two Digital D554P 5.5” Unlocked 4G Smartphones requesting a payment plan of six monthly payments on eachBy requesting the ValuePay option you are agreeing to the terms and conditions of ValuePay with EVINE LiveOrders may be subject to credit approval by Evine and Evine may review credit reports to qualify customers for ValuePay. Evine reserves the right to limit or restrict the use of ValuePay at any timeThis information is on our web site at www.evine.com
When using ValuePay, Evine is extending you credit because we ship merchandise to you before full payment is received. Because of this process, Evine has a legally permissible purpose to pull a credit report as this information is intended to be used for a credit transactionWe use Equifax Information Services LLC to obtain credit report information. We submit the customer’s name and address as it is provided to usThere is also a disclaimer on our website and on air that indicates that ValuePay is available to qualifying customers
If you have any further questions please contact our office at ###-###-####
Sincerely,
K***
Senior Credit Payment Specialist

Dear *** ***,
"">We have received your complaint from the Revdex.com regarding the warranty on your Samsung television (order # ***). I apologize for any inconvenience this has caused During our conversation on June 7, 2016, I advised you that your television definitely has a two year warranty, and that I would contact Samsung on your behalf to verify and have them contact you. Samsung responded that your television is covered by a two year warranty, and that they would have an agent contact you to assist. During our conversation on June 10, 2016, you confirmed that Samsung had contacted you and that you would be receiving a call from a local service agent soon Again, I apologize for any frustration this matter has caused If you would like to discuss this matter further, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at d***@evine.com between the hours of 9am-5:30pm EST, Monday through Friday Thank you for your understanding and cooperation Sincerely, Douglas *** Executive Resolution Office EVINE Live CC: Revdex.com

I am very upset with this company, I ordered something, they processed my order using the value pay option took dollars from me and said I will get an email when my it ships and I should receive it in daysThe next day I get an email thinking it was on its way, No! It said my order has been CANCELLED! after they took my money they said I didn't qualify for the value pay option, so I called them and sent emails asking them if I wasn't approved then why did u take my money out of my account? Well this is day and still haven't gotten my money back in my account or anything from them other than we are sorry

Dear *** ***,
We have received further correspondence from the Revdex.com regarding our return process. I apologize for any inconvenience this has caused
As stated previously, our return process was explained to you.
In regards to the billing of your Evine Credit Card statement, Synchrony Bank advised that they had spoken with you in regards to this on July 20, and copies of your billing statements were mailed on July 22,
If you have any additional questions, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at l***@evine.com between the hours of 9am-5:30pm CST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
LeShonn ***
Executive Resolution Office
Evine
CC: Revdex.com

Initial Business Response /* (1000, 5, 2015/04/09) */
Dear *** ***,
We have received your complaint from the Revdex.com regarding your experience in received a damaged televisionI apologize for any inconvenience this has caused
During our conversation on April 1,
2015, I advised you that I would make arrangements to pick up the televisionOn April 3, 2015, I was advised that the television had been picked upI have attempted to contact you to confirm that the television was picked up, but I have been unable to reach you, and there is no option to leave a voicemailOn April 7, 2015, I issued you a refund for your order
If you have any additional questions, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at ***@evine.com between the hours of 9am-5:30pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
*** ***
Office of the President
EVINE Live
CC: Revdex.com

This company may have changed its name but it still has the same baggage as before, I have never been more disrespected in my life!!!To start I ordered an iPhone plus from them, it's took almost a month to arrive, when it arrived it didn't have all the utensils that it was supposed have in the packaging, 2nd anytime I tried calling about the missing utensils I just constantly put on hold for an hour with no resolve, 3rd which is the real kicker, when it came down to my payments they ended up charging my grandmothers card claiming that it was under her account but they charged my debit card the moment that I purchased the iPhone, and too add fuel to the fire the so called representatives that we talked to were highly uneducated, rude and flat out are rip off artists, this was my first and last time dealing with this company so shopper beware!!! Cause these people will screw you over and you will won't realize it til it's too late

Initial Business Response /* (1000, 5, 2015/01/02) */
Dear ***,
We have received your complaint from the Revdex.com regarding the shipping status for your order of an Invicta watch (order ***)I apologize for any inconvenience this has caused
During our
conversation December 30, 2014, I advised you that we had researched the issue, but had not been able to locate your orderI further advised you that I was issuing a refund for the order since we were not able to fulfill itIn addition to the refund, I added a $ShopCredit to your accountAs you had already been provided with a ShopCredit in the amount of $25.00, this raised the credit amount to $
If you have any additional questions, please contact me directly via telephone at *** or *** or via email at ***@shophq.com between the hours of 9am-5:30pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
***
Office of the President
ShopHQ
CC: Revdex.com

Initial Business Response /* (1000, 5, 2015/03/26) */
Dear *** ***,
We have received your complaint from the Revdex.com regarding an exchange for a Simmons mattress setI apologize for any inconvenience this has caused
During our conversation on March 24, 2015, I
advised you that I would contact Simmons directly to investigate your requestDuring or subsequent conversation March 25, 2015, I informed you that I had received an update from Simmons and that they are in the process of making a new bedI also advised and that you will be contacted to arrange a delivery of the new mattress and removal of the defective one
If you have any additional questions, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at ***@evine.com between the hours of 9am-5:30pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
*** ***
*** of the ***
EVINE Live
CC: Revdex.com
Initial Consumer Rebuttal /* (3000, 7, 2015/04/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was contacted by EVINE Live and had the discussion as mentioned aboveHowever, I was also told it would take 2-days for Simmons to make my new bed and I would hearing from the delivery service after that amount of timeI received a voice message at home at 4:30pm on 3/from the delivery service telling me that I had a delivery scheduled for the very next day, 3/between the hours of 12-4pmI immediately called the number they had provided but they were closed for the dayI left a message stating that I could not be home for the delivery the next afternoon as I need to give hours notice to take time off from work unless it is an emergencyThe next morning (3/31) at 8:30am I called the delivery service back to make sure they had received my message that I would not be home to accept the new bed and was told I was not scheduled for a delivery but a pick-upIn other words they were planning on taking my bed away but not bringing a new oneI wish to wait until I have my new bed in my home and the defective bed removed before I accept response
Thank you,
*** ***

Initial Business Response /* (1000, 5, 2016/01/12) */
Dear Ms***,
EVINE Live is in receipt of your letter to the Revdex.com
Our records indicate that on January 8th, you placed order number XXXXXXXXX for an Orbit Self-Balancing hover board w/Samsung Battery &
1-Year Warranty requesting a payment plan of six monthly paymentsBy requesting the ValuePay option you are agreeing to the terms and conditions of ValuePay with EVINE LiveOrders may be subject to credit approval by EVINE Live and EVINE Live may review credit reports to qualify customers for ValuePayEVINE Live reserves the right to limit or restrict the use of ValuePay at any timeThis information is on our web site at www.evine.com
When using ValuePay, EVINE Live is extending you credit because we ship merchandise to you before full payment is receivedBecause of this process, EVINE Live has a legally permissible purpose to pull a credit report as this information is intended to be used for a credit transactionWe use Equifax Information Services LLC to obtain credit report informationWe submit the customer's name and address as it is provided to usThere is also a disclaimer on our website and on air that indicates that ValuePay is available to qualifying customers
If you have any further questions please contact our office at X-XXX-XXX-XXXX
Sincerely,
M***
Credit Payment Specialist II
Initial Consumer Rebuttal /* (3000, 7, 2016/01/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
These practices are dishonest and deceptiveOt is not clear in your terms of use nor is it exllained clearly that a credit check will be ranWhy would I use my debit card to have a credit check when you all have a credit card that I could have applied for if I meeded creditThis response is not satisfactory and is an insult to me as a customer
Final Business Response /* (4000, 9, 2016/01/14) */
Dear Ms***,
We are in receipt of your letter to the Revdex.comIt appears that our previous communications with you did not explain the issue as well as you would have liked
When order number XXXXXXXXX was placed online, you requested to use our ValuePay option, and you agreed to the terms and conditions of ValuePay with EVINE LiveOrders may be subject to credit approval by EVINE Live and EVINE Live may review credit reports to qualify customers for ValuePayThere is a disclaimer on our website and on air that indicates that ValuePay is available to qualifying customers
EVINE Live reserves the right to limit or restrict the use of ValuePay at any timeThis information is our web site at www.evine.comWhen you are placing your order online and chose the ValuePay option there is a "What is ValuePay" icon which you can click on for more informationA disclaimer is also listed under "Terms Of Use."
If you have any further questions please contact our office at X-XXX-XXX-XXXX
Sincerely,
M***
Credit Payment Specialist II

Initial Business Response /* (1000, 8, 2015/10/19) */
Dear *** ***,
We have received your complaint from the Revdex.com regarding the cancellation of your Oso Casuals Fleece Sherpa jacket in red (order XXXXXXXXX) and in grey (order XXXXXXXXX)I apologize for any
inconvenience this has caused
I have attempted to reach you via telephone to no avail
If you wish to discuss this matter further, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at ***@evine.com between the hours of 9am-5:30pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
LeShonn ***
Executive Resolution Office
EVINE Live
CC: Revdex.com
Initial Consumer Rebuttal /* (3000, 10, 2015/10/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They lieThey have NEVER contacted me via any media whatsoever! I cancelled my account with them because of their incompetent procedures and unfair practices
Final Business Response /* (4000, 12, 2015/10/27) */
Dear *** ***,
We have received further correspondence from the Revdex.com in regards to your cancelled ordersI apologize for any inconvenience this has caused
On October 26, 2015, I contacted you via phone and you were unwilling to speak to me about this matter
If you wish to discuss this matter further, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at ***@evine.com between the hours of 9am-5:30pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
LeShonn ***
Executive Resolution Office
EVINE Live
CC: Revdex.com

Initial Business Response /* (1000, 5, 2015/01/07) */
Dear Ms***,
ShopHQ would like to thank you for taking the time to share your concerns with us regarding your recent order
Our records indicate that on November 27, you placed order number for two Trio Stealth
GElite & an Invicta Men's Drift Quartz Chrono Stainless Steel Bracelet Watch requesting a payment plan of six monthly paymentsBy requesting the ValuePay option you are agreeing to the terms and conditions of ValuePay with ShopHQOrders may be subject to credit approval by ShopHQ and ShopHQ may review credit reports to qualify customers for ValuePayShopHQ reserves the right to limit or restrict the use of ValuePay at any timeThis information is on our web site at www.shophq.com
When using ValuePay ShopHQ is extending you credit, because we ship merchandise to you before full payment is receivedBecause of this process, ShopHQ has a legally permissible purpose to pull a credit report as this information is intended to be used for a credit transactionWe use Equifax Information Services LLC to obtain credit report informationWe submit the customer's name and address as it is provided to usYou received a letter which explains why we are not able to extend the ValuePay option to you based on the information Equifax providedThere is also a disclaimer on our website and on air that indicates that ValuePay is available to qualifying customers
If you have any further questions please contact our office at ***
Sincerely,
***
Credit/Collections Lead
Cc: Revdex.com
Initial Consumer Rebuttal /* (3000, 7, 2015/01/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I feel that the company does not put forth enough effort to tell you that credit may be pulledMy order was completed and I received the letter after the factIf this was acknowledged, I would have not placed the orderAs of now, I don't feel comfortable to shop on their site if your credit can be pulled every timeThis would hurt customers with good credit or bad creditHow was my credit pulled without my social security number? It is pointless to pull credit for $However, I know people that have ValuePay with credit that is worse than my creditDoes this sound fair? Overall, this practice is sneaky and not emphasized enough on air and on the siteThis practice should be revamped
Final Business Response /* (4000, 9, 2015/01/13) */
Dear Ms***,
ShopHQ has received your recent Revdex.com response
By requesting the ValuePay option you are agreeing to the terms and conditions of ValuePay with ShopHQOrders may be subject to credit approval by ShopHQ and ShopHQ may review credit reports to qualify customers for ValuePayShopHQ reserves the right to limit or restrict the use of ValuePay at any timeThis information is on our web site at www.shophq.com
ShopHQ does not pull a credit report for every order that is placed, however, as stated above on our website any order can be subject to a credit approvalCredit checks are done after an order has been placed
When using ValuePay ShopHQ is extending you credit, because we ship merchandise to you before full payment is receivedBecause of this process, ShopHQ has a legally permissible purpose to pull a credit report as this information is intended to be used for a credit transactionWe use Equifax Information Services LLC to obtain credit report informationWe submit the customer's name and address as it is provided to usYou received a letter which explains why we are not able to extend the ValuePay option to you based on the information Equifax providedThere is also a disclaimer on our website and on air that indicates that ValuePay is available to qualifying customers
If you have any further questions please contact our office at ***
Sincerely,
***
Credit/Collections Lead
Cc: Revdex.com

Initial Business Response /* (1000, 5, 2015/01/07) */
Dear *** ***,
We have received your complaint from the Revdex.com regarding your ShopHQ.com issueI apologize for any inconvenience this has caused
As I stated in my email dated January 2, 2015, after
researching with our IT department, we have determined that this is not an issue with our websiteUnfortunately, there is nothing we can do to resolve the issue you are experiencing
The error you are experiencing shows as a safeguard to protect you from unauthorized users accessing your information to place orders, and occurs for a number of reasonsI have provided the most likely possibilities that could have caused this error below:
The user's web session timed out while on the checkout page (this would cause the user id to clear out and without establishing a user ID our fraud protection is in place triggering the error to prevent any potential website fraud)
The user bookmarked the cart and is trying to come back to the page via the bookmark
The user closed their browser while on the checkout page and reopened it later, wherein the page they were viewing would be loaded from their browser cache; if the user clicked on the credit card links then, it would show the described error
I apologize that we are unable to be of further assistance in resolving this issue
In addition, during our conversation on January 5, 2015, I advised that you may contact my *** directly if you are unable to update your credit card information online, or would like to place an orderYou may also place an order via our automated system or with a representative, and update your credit card information with Customer Service
If you have and further questions or concerns, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at ***@shophq.com between the hours of 9am-5:30pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
*** ***
Office of the President
ShopHQ
CC: Revdex.com
Initial Consumer Rebuttal /* (3000, 7, 2015/01/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Assuming for a moment ShopHQ is correct in their evaluation of the most likely cause or causes of the "error" as described in their response dated 1-7-2015; I offer these arguments
ShopHQ is the entity that created the firewalls and security layers to protect against fraudulent activity
Per numerous ShopHQ hosts while "on air" they are in over million homes
I am the only user of my account and I am the only user of my laptop with which I use to access ShopHQ without any difficulty
Question: Since ShopHQ created these safety features and are in over million homes, why then can they not correct the "error"? Logically, the percentages of me being the sole individual who has suffered this "error" is literally one in million based on their own admissions
In closing, I find it absurd that they can not correct or change something they createdIn addition, they say it is my problem, not theirsHow so?
Final Business Response /* (4000, 9, 2015/01/15) */
Dear *** ***,
This letter is to follwith our previous correspondence dated January 7, I'm sorry you do not feel we are assisting you properly
Please understand that the security features we have in place are there to protect our customers' credit card dataTo ensure this security, we employ a third party company that specializes in that protectionIt is mandated by the Payment Card Industry that we have this type of protection in place for our customers, and we are, regardless, deeply interested in providing our customers the most protection we can in today's times of identity and credit theft
Trying to work around this issue would only create opportunities for malicious users to abuse those workaroundsThis issue will occur with other people if the same situations are created on other people's computers, not just yoursIt is simply a limitation of the web today and how we integrate with a provider to ensure your data is safe and secure
As stated in my previous correspondence, you may contact my office directly to update your credit card information or place an order should you continue to experience the issues you have with our website
Sincerely,
*** ***
*** of the President
ShopHQ
CC: Revdex.com

Initial Business Response /* (1000, 5, 2015/03/24) */
Dear *** ***,
We have received your complaint from the Revdex.com regarding the delivery and return issues with your Samsung TV (order# XXXXXXXXX)I apologize for any inconvenience this has caused
During our
conversation on March 24, 2015, you advised that you have since removed the outer packaging of the TV and plan to set up the TV to ensure it is working properly before deciding if you will be returning the item
As I advised, if the TV is not working properly due to the damage to the outer packaging, we can issue another UPS call tag to have the TV picked upUnfortunately, we are not able to schedule a specific time for the pick up to occur
If you have any further questions or concerns, if you have and further questions or concerns, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at ***@evine.com between the hours of 9am-5:30pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
*** ***
*** of the ***
EVINE Live
CC: Revdex.com

I have purchased a Nobis Tablet in and I had problems with this tablet since I purchased itI have called several times to get a resolutions and the company is not willing to work with me to fix it or replace the product