Evine

I opened an account only to surprise my wife with a gift, as she was an existing customer The nightmare which followed shows that this company ha no regard for customers or customer service
Not only do they charge your card and then subsequently cancel the order without informing you, but it is a long process to clear things up Plus they keep sending emails telling you to finalize the transaction that they prevent you from finalizing by giving you a lock-out screen to tell you to call Customer Service - which is no help
DO NOT WASTE TIME WITH THIS COMPANY There are a lot of shopping networks out there that make spending your hard-earned money painless
Unless they change their attitude and make the process user-friendly and less convoluted, and take customer service seriously, they will NEVER grow into anything more than an even bigger headache
Changing your name doesn't change who you are EVINE You have to work on a lot more!!!

Initial Business Response /* (1000, 5, 2016/01/08) */
Dear Ms***,
EVINE Live is in receipt of your letter to the Revdex.com
Our records indicate that on December 8th, you placed Order Number XXXXXXXXX for two Isomers Copper P Concentrate & Deep Crease
Correction Cream requesting a payment plan of six monthly payments on eachBy requesting the ValuePay option you are agreeing to the terms and conditions of ValuePay with EVINE LiveOrders may be subject to credit approval by EVINE Live and EVINE Live may review credit reports to qualify customers for ValuePayEVINE Live reserves the right to limit or restrict the use of ValuePay at any timeThis information is on our web site at www.evine.comWhen you placed your order online and chose the ValuePay option there is a "What is ValuePay" icon which you can click on for more informationA disclaimer is also listed under "Terms of Use."
When using ValuePay, EVINE Live is extending you credit because we ship merchandise to you before full payment is receivedBecause of this process, EVINE Live has a legally permissible purpose to pull a credit report as this information is intended to be used for a credit transactionWe use Equifax Information Services LLC to obtain credit report informationWe submit the customer's name and address as it is provided to usThere is also a disclaimer on our website and on air that indicates that ValuePay is available to qualifying customers
If you have any further questions please contact our office at X-XXX-XXX-XXXX
Sincerely,
K***
Credit Specialist II
Initial Consumer Rebuttal /* (3000, 7, 2016/01/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The reason being, that Evine does not put it right out there so customers know their business practice, when a customer uses their Value PayAccording to Linell,supervisor in your Credit Dept, Evine pulls a hard copy on EVERYONE who uses Value Pay, one time a year no matter whatIf this is your practice, then let it be knownYour comment to me is that you MAY check creditWho's not telling it like it is? Evine, now to cover their behinds, or a supervisor who works daily in you Credit Dept.? Tell everyone who deals with you, what your practice really is if a customer uses your Value Pay, that Evine
and all of their spokespersons eagerly extoll and encourageWhy then, do they not also advise you that they will pull a hard copy of your credit report, on a yearly basis? Most customers will then know that that means, your credit score will be dinged and then they can decide if they wish to proceed with that purchase using Value Pay, or making the purchase at all
Evine also responded using a canned lawyer drawn responseWhere is your response to the information given to me by Linell, supervisor, in your Credit Dept? And do you not even grcare about losing a customer? After she told me that Evine pulls a hard copy of Everyone's credit once a year, if you use Value Pay, I indicated that I would not do business with a company that doesn't expose that information and that I would send back the merchandise I had recently purchased and was in the acceptable return time frameAnd what was her "customer friendly" response? Her response to me was, "Fine"Let everyone out there in TV land know what you truly think of your customers and how you don't care about them, at all!!!
on a yearly basis, resulting in dinging your credit score?
Final Business Response /* (4000, 9, 2016/01/13) */
Dear Ms***,
This letter is in response to your recent Revdex.com inquiryIt appears that our previous communications with you did not explain the issue as well as you would have liked
You had stated that you were told by an EVINE Live representative that credit information may be pulled once a yearWe pull credit periodically as warranted by your account balanceWe are not notified in advance which order will prompt a credit evaluationWe have several disclaimers on our website www.evine.com and on our programming
Sincerely,
K***
Credit Payments Lead
CC: Revdex.com

Initial Business Response /* (1000, 5, 2016/01/13) */
Dear *** ***,
We have received your complaint from the Revdex.com regarding the late return of an Anuschka handbag (order XXXXXXXXX)I apologize for any inconvenience this has caused
During our conversation on
January 8, 2016, we discussed this orderI advised you that the order was placed on September 27, 2015, and that you had reported that you had not received this order on October 16, The package tracking indicates that this package was delivered on October 3,
EVINE Live sent you forms via email to fill out as part of our delivery claim processOn November, 13, 2015, you contacted EVINE Live and new forms were mailed to youYou advised me that in early December 2015, the package suddenly showed up at your residence and that you returned the packageYou did not notify EVINE Live that you had received the package
When this order was received in our returns department, it was rejected as a late return and sent back to youDuring our conversation I did agree to extend the return date for you, and you have since returned this order for a refund
If you would like to discuss this matter further, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at ***@evine.com between the hours of 9am-5:30pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
Douglas ***
Office of the President
EVINE Live
CC: Revdex.com

Initial Business Response /* (1000, 5, 2014/12/04) */
Dear ***,
We have received your complaint from the Revdex.com regarding your Invicta watch (order# ***)I apologize for any inconvenience this has caused
During our conversation on December 4, 2014, you
advised me that you had received the incorrect color watch and had been offered a $ShopCredit as appeasement, which you refused at the timeYou stated that this offer was rescinded by a supervisor you spoke with later, when you called back to see if additional appeasement could be offered
I have applied the $ShopCredit to your account for use on your next orderThe credit will be available for days
If you have and further questions or concerns, please contact me directly via telephone at *** or *** or via email at ***@shophq.com between the hours of 9am-5:30pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
***
Office of the President
ShopHQ
CC: Revdex.com

Initial Business Response /* (1000, 5, 2015/03/13) */
Dear *** ***,
We have received your complaint from the Revdex.com regarding an incorrect size of television being ordered (order# XXXXXXXXX, item# XXX-XXX)I apologize for any inconvenience this has caused
Our
records indicate you spoke with Customer Service Supervisor, ***, on March 11, regarding this matter*** initially advised you that we would not be able to match the same price on an order for a different item number, but after further review, she called you back and agreed to place a new order at the same priceYou agreed to this and a new order (order# XXXXXXXXX, item# XXX-XXX) was placedDuring this call, *** also advised you that the initial order had been cancelled successfully
If you need further assistance, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at ***@evine.com between the hours of 9am-5:30pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
*** ***
*** of the ***
EVINE Live
CC: Revdex.com

Dear Ms***,
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Evine is in receipt of your letter to the Revdex.com
Our records indicate that on January 1, you placed order number *** for a Versace watch requesting a payment plan of six monthly paymentsBy requesting the ValuePay option you are agreeing to the terms and conditions of ValuePay with EvineOrders may be subject to credit approval by Evine and Evine may review credit reports to qualify customers for ValuePay. Evine reserves the right to limit or restrict the use of ValuePay at any timeThis information is on our web site at www.evine.com
When using ValuePay, Evine is extending you credit because we ship merchandise to you before full payment is received. Because of this process, Evine has a legally permissible purpose to pull a credit report as this information is intended to be used for a credit transactionWe use Equifax Information Services LLC to obtain credit report information. We submit the customer’s name and address as it is provided to usThere is also a disclaimer on our website and on air that indicates that ValuePay is available to qualifying customers
If you have any further questions please contact our office at ###-###-####
Sincerely,
L***
Senior Credit Payment Specialist

Initial Business Response /* (1000, 5, 2015/07/14) */
Dear *** ***,
We have received your complaint from the Revdex.com regarding your Sleeping Beauty Turquoise Rings (order# XXXXXXXX & XXXXXXXXX)I apologize for any inconvenience this has caused
During our
conversation on July 14, 2015, I advised you that these rings do not have a manufacturer's warranty, and therefore, a repair of the stone by the manufacturer is not a possibilityIn addition, both orders are beyond our day return time frameWhen I suggested contacting a local jeweler for assistance, you advised you did not wish to do soUnfortunately, we do not have any further recourse available to assist with the replacement of the stone
If you have any further questions or concerns, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at ***@evine.com between the hours of 9am-5:30pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
*** ***
Office of the President
EVINE Live
CC: Revdex.com

Dear *** ***,
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We have received your complaint from the Revdex.com regarding your order for the RCA 65" 4K UltraHD 120Hz LED TV w/ Two-Year Warranty, Roku Streaming & Four HDMI Ports (order# ***). I apologize for any inconvenience this has caused
During our conversation September 15, I advised to you that I would reach out to warranty department on your behalf to see what can be doneI have received an email from manufacture that they would reach out to you to schedule a servicing of your TVOn September 22, I left you a voicemail asking you to contact me if you had not heard from the warranty departmentI will be happy to further assist if still neededOnce again I apologize for the error and the frustrations that has occurred
If you have any additional questions, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at *** between the hours of 9am-5:30pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
Bridget ***
Executive Resolution Office
Evine
CC: Revdex.com

Initial Business Response /* (1000, 9, 2014/04/08) */
Dear***,
We have received your complaint from the Revdex.com regarding our shipping and handling policyI apologize for any inconvenience this has caused
I have attempted to reach you via telephone to no
avail
If you wish to discuss this matter further, please contact me directly via telephone at *** or *** or via email at ***@shophq.com between the hours of 9am-5:30pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
***
Office of the President
ShopHQ
CC: Revdex.com

Initial Business Response /* (1000, 5, 2014/07/10) */
Dear ***,
We have your complaint from the Revdex.com in regard to an order you placed, which was cancelled (order# ***, item# 443-943)I apologize for any inconvenience this may have caused
At ShopHQ,
our intentions are to fulfill the orders that are placed via telephone, web, and mobile; however, there are times when where we have to unexpectedly cancel ordersAs stated in our terms of use, which you agree to when you use our website, "Products displayed on ShopHQ.com are available while supplies last." Our terms of use further state, "ShopHQ reserves the right at any time after receipt of your order to accept or decline your order, or any portion thereof, even after your receipt of an order confirmation from ShopHQ." The terms of use can be found on our website, http://www.shophq.com/p/help/shophq/terms_of_use.aspx
I sincerely apologize once again that we unexpectedly cancelled your orderWe are currently out of stock of the Cobra Radar/Laser Detector and at this time, do not have any on orderYou may sign up for a notification should we bring this item back in the future by clicking on the "Notify me if back in stock" link located on ShopHQ.com for this itemShould the Cobra Radar/Laser Detector (item# 443-943, model number SPX6700) come back into stock and you purchase it before it's sold out again, please contact me and I would be happy to process a price adjustment to match the price of $you were going to pay on the order you placed in June
If you have any additional questions, please contact me via telephone at *** or *** between the hours of 9am-5:30pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
***
SrSupervisor, Office of the President
ShopHQ
CC: Revdex.com
Initial Consumer Rebuttal /* (3000, 7, 2014/07/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
RESPONSE ON 07-13-TO PROPOSAL FROM D/B/A SHOPHQ DATED 07-10-
Dear Ms***:
I do not accept your explanation of why they would not complete the contract for sale/purchase of one (1) Cobra Model SPX Radar Detector at a total sale price of $(which included $sales tax plus $shipping & handling); not the item only costing price of $Sales taxes and shipping & handling are very real charges when purchasing items and shall be included in determining the total cost to purchase
As a year old, I find your only solution offer of me signing up for a notification "in case" D/B/A/ SHOPHQ ever again orders the Cobra Model SPX Radar Detector egregiousYou further state that I will be notified as soon as it is in-stockThis is a totally bogus/sham offer, including your guarantee that by contacting you I will be charged the original contract price, etcYou figure that if I accept this sole offer of yours, you'll forever be off of the hook in that you'll never have to do anything further, and that you're rid of me and my quest for justice foreverAs a retired State purchasing manager with total years of service in the procurement & contracts field, I was smart enough before receiving any response from D/B/A SHOPHQ through the Revdex.com to contact Cobra corporate and ascertain when the next time would be that D/B/A SHOPHQ would be placing a follorderI was told point blank that Cobra "did not" ever now or in the future intend on selling any further Cobra-brand equipment to D/B/A SHOPHQThat shows the true degree to which D/B/A SHOPHQ will go to in order to fabricate a solution to a settlement without providing anything but "lip service"Your sole settlement offer that you made is one in which D/B/A SHOPHQ knows when it was made that it will never have to comply withI'd call that true corporate deception at its highest level
I'll cut to the "quick" and state my final two proposals that will satisfy me, should satisfy D/B/A SHOPHQ, and will hopefully make us both happy and settle this "breach of contract" issue
D/B/A SHOPHQ can have someone go out on or into the "open market" and purchase me one (1) new-in-box (NIB) Cobra model SPX Radar Detector at the lowest prevailing price that they can find (The Internet lists approximately sites with that model at prices of between $and $199.99)Then D/B/A SHOPHQ can provide me with that new Cobra Model SPX radar detector at a one-time charge of $against my D/B/A SHOPHQ account's VISA credit cardD/B/A SHOPHQ eats the difference in prices between the original full contract price and the actual purchase priceI will still receive the standard 30-day return policy in case the Cobra unit becomes inoperable or is damaged when taken from the original factory-sealed box
I'll go out on or into the "open market" myself and use my professional abilities to secure one (1) new-in-box (NIB) Cobra model SPX Radar Detector at the lowest prevailing price that I can find, or negotiate forAgain, the above statement about the Internet's listed sites and prices stated are what I initially observedI will personally pay the best price for the Cobra unit that I can obtain/negotiateI will furnish D/B/A/ SHOPHQ with a listing of contacted stocking vendors and their prices, thusly showing that I paid the lowest and best price possible for the Cobra unitI will also furnish D/B/A SHOPHQ with a copy of the sales receipt for the Cobra unitIn return, D/B/A/ SHOPHQ will credit my D/B/A SHOPHQ account's VISA credit card in the full contract price amount of $and I'll eat any difference between the final contract price and the actual full purchase price that I receivedAgain, I will still receive the standard 30-day return policy in case the Cobra unit becomes inoperable or is damaged when taken from the original factory-sealed box
One of the above proposals should be acceptable to D/B/A SHOPHQ as they are real and genuineI feel that whichever one is accepted is completely fair and "aboveboard" and gets me the Cobra radar unit that I need for my trip out WestIt further negates any further actions on my part involving a potential "breach of contract" lawsuit locallyI would thusly consider the contract as fulfilled at the end of D/B/A SHOPHQ's standard 30-day warranty policy
Final Business Response /* (1000, 12, 2014/07/29) */
Dear ***,
We have received further correspondence from the Revdex.com
Per our conversation today, I advised you we were able to get one of the units you originally purchased (item# 443-943)I further advised you that I wanted to personally handle this so the unit is being sent directly to me from our warehouseUpon receipt of the item, I will confirm everything is correct, set the order up matching the original price of $(plus applicable sales tax; s&h will be waived) on five ValuePays, and will send it out to youOnce I have a tracking number, I will follwith you
If you have any additional questions in the meantime, please contact me via telephone at *** or *** between the hours of 9am-5:30pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
***
SrSupervisor, Office of the President
ShopHQ
CC: Revdex.com

I have been shopping with Evine since it was shop NBC and value vision and never had a bad experienceIf there is an issue with my order, I would always call their customer service and their representatives are very nice and professional, they would solve any problem I was having, would thank me for my purchase and treated me with respectIf the item I purchased got marked lower than what I originally paid, I would call the customer service deptwithin thirty days and they would credit my account or refund my purchase for the difference no questions askedTheir products are of high quality at a much lower price than any other shopping channel

Initial Business Response /* (1000, 8, 2015/08/17) */
Dear *** ***,
We have received your complaint from the Revdex.com regarding your order for the stained glass window panel (order# XXXXXXXX)I apologize for any inconvenience this has caused
During our
conversation on August 14, I advised to you that due to the age of the order we are not able to offer you a refundAs a courtesy, I offered you a $EVINE credit that you may use on your next purchase with us
If you have any additional questions, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at ***@evine.com between the hours of 9am-5:30pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
Bridget ***
Executive Resolution Office
EVINE Live
CC: Revdex.com

Initial Business Response /* (1000, 5, 2014/06/02) */
Dear ***,
We have received your complaint from the Revdex.com regarding the return of your EMobi (order# ***)I apologize for any inconvenience this has caused
I have attempted to reach you by
phone to no avail
On May 29, 2014, I processed the return for this itemWe did find that you had returned the item to the incorrect vendor, and have requested the item be sent to usThe three ValuePays you were charged have been credited in fullPlease allow 3-business days for the credits to reflect with your issuing bank
If you would like to discuss this further, please contact me directly via telephone at *** or *** or via email at [email protected] between the hours of 9am-5:30pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
***
Office of the President
ShopHQ
CC: Revdex.com

Evine live has violated my credit by denying me the ability to purchase from them based on the credit rating of someone with a link to my addressI was going to purchase from them several watchesWhen I checked the status online it was shown as cancelledI have a Evine Credit card & they told me that I could not purchase items because someone at another address with a link to my address owes a balance on a purchaseI asked what the balance was & they told me they could not tell me & that it had been sold to a credit collection companyI have perfect credit & have never purchased from Evine & will never do so again

On 10-14-I purchased a Apple Iphone on the Evine website
I submitted the payment via Paypal, they accepted the payment and sent a confirmation numberAfter not receiving a tracking number I went back to
the Evine website to check on the orderI found out it had been canceled, Evine did not even have the decency to send me an email to tell me it was canceledI called their customer service and was told the iPhone had been over-sold and they canceled my orderYet Evine never bothered refunding my money after canceling the order, they still have not returned my $to my Paypal account as of 10-22-I called Evine again and ask for my money back, I was told by a very non-caring associate at Evine that I needed to contact Paypal and deal with getting my money back myself, Yes, that was his solution to make it my problem, NICE! I call PayPal, PayPal says Evine never sent a cancelation for them to refund my money so they can't refund itHere it is now days after Evine canceled my order and they still have my moneyNext up, I'm going to contact the Attorney General's Office and file a formal complaint against Evine for taking my money and delivering absolutely nothing in exchangeThis was my very first transaction with this company and it has been a NIGHTMARE, I would NEVER EVER do business with this outfit again under any circumstances!

evine live will not credit my account for which was paid for from citizen's bank debit card on 4-1- I have called them everyday sometimes twice a day but no one seems to know what happened to my payment to them sent a bank statement today which proves they have my pay't they have given me run around and or five different phone numbers and people to talk too stay away from this co.!!!!!! they don't know what they are doing or how to run a business I WANT MY MONEY

Dear Mr*** ***,
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We have received your complaint from the Revdex.com regarding your order for the refurbished Samsung 4k ultra HD smart led HDTV w/ (order number ***). I apologize for any inconvenience this has caused
During our conversation on January 4, 2017, we discussed your interactions with Evine’s Customer Service departmentYou advised that you informed them of your situation in an attempt to cancel the TV purchaseToday I went ahead and refunded you for the original shipping charges because you stated that you never received the TV, and it was Evine that advised you to refuse the TVYour refund amount for the shipping charges is $36.99, plus the tax of $which brings you to total refund $The refund process can take to business daysThis time frame depends on your financial institutions processing time
If you have any additional questions, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at *** between the hours of 9am-5:30pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
Lisa ***
Senior Supervisor Executive Resolution Office
Evine
CC: Revdex.com

Initial Business Response /* (1000, 8, 2014/12/09) */
Dear ***,
We have received your complaint from the Revdex.com in regard to the ShopHQ Protection Plan you purchased with the Matsunichi Tablet (order# ***, item# 438-351)I apologize for any inconvenience
this experience may have caused
Upon receipt of your complaint, I forwarded your information to NEW, the ShopHQ Protection Plan providerNEW has confirmed they spoke with you on November 25, and initiated a claim through the protection plan to resolve this matter
Once again, I sincerely apologize for the frustration and inconvenience this may have causedShould you need further assistance, please contact me directly via telephone at *** or *** or via email at ***@shophq.com between the hours of 9am-5:30pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
***
SrSupervisor, Office of the President
ShopHQ
CC: Revdex.com

Initial Business Response /* (1000, 5, 2014/07/30) */
Dear ***,
We have received your complaint from the Revdex.com regarding your experiences when contacting our Customer Service departmentI apologize for any inconvenience this has caused
During our
conversation on July 29, 2014, I apologized for the service you receivedI also confirmed that when you spoke to a supervisor in our Customer Service department on July 21, 2014, they did waive the shipping and handling fee on your order, as well as issue a total of $ShopCredits for use on a future order
If you have any additional questions, please contact me directly via telephone at *** or *** or via email at ***@shophq.com between the hours of 9am-5:30pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
***
Office of the President
ShopHQ
CC: Revdex.com

I am rejecting this response because: Evine did not have that conversation with meThis item needed a signature and was tried to be delivered to me times Upon realizing that I needed to actually sign for it and could not just sign the back of the UPS slip I went into the local UPS pickup location I was told by UPS that the item had been returned to sender the evening before It was received by the sender on 8/11/ I called to explain the issue on 8/15/and was told that it would take business days before I would see the refund processing I called back on 8/and was told that nothing had been done on the warehouse end and that it would be escalated and in business days the money would be refunded It wasn't I called back on 8/23/with still no refund and was told that it had been processed and should be there by 8/25/and it never happened It took me opening this case with Revdex.com before any action was taken by them I didn't even speak to this Leshonn *** person...someone named Sean called me from Evine to talk to me about the situation on 8/29/ So this response from Leshonn is a bogus lie That conversation never took place!