Evine

Dear MrJ***,
"Arial",sans-serif">
EVINE Live is in receipt of your letter to the Revdex.com
Our records indicate that you placed order number *** for an Asus 15.6" Intel Gaming Laptop on June 22ndThe order was cancelled on June 23rd and we have received confirmation that PayPal has just released the pending authorization as of todayThese funds should appear in your account within the next couple days
When you initially called in, this should have been sent over to PayPal immediatelyWe apologize for any inconvenience this has caused and we hope you consider doing business with us in the future
If you have any further questions please contact our office at ***
Sincerely,
KH***
Credit Payment Specialist II

Initial Business Response /* (1000, 5, 2015/03/20) */
Dear *** ***,
We have received your complaint from the Revdex.com regarding your attempt to cancel order XXXXXXXXXI apologize for any inconvenience this has caused
Our records indicate that this order was placed
in the evening of March 7, You contacted EVINE Live via email during the evening of March 8, to request a cancellation of this orderOur automated response to customer emails does state that we are unable to accept cancellation requests via email due to the speed with which we try to fulfill our customers' ordersAt the time your email was received, your order had already begun the fulfillment processEVINE Live replied to your email the morning of March 9, and you were notified that the order was not able to be cancelledYou also called our Customer Service team the same morning and you were advised that your order could not be cancelled
As a courtesy, a UPS return label (***) was emailed to you on March 10, and your account was noted to refund the original shipping and handling charges upon return
EVINE Live does not have a guaranteed cancellation timeframe for orders as we try to fulfill them as quickly as possiblePlease note that we will not always be able to facilitate a cancellation request
If you have any additional questions, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at ***@evine.com between the hours of 9am-5:30pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
*** ***
*** of the ***
EVINE Live
CC: Revdex.com
Initial Consumer Rebuttal /* (3000, 7, 2015/03/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Too Many accounting errors with these orders to date?!

Initial Business Response /* (1000, 5, 2015/12/04) */
Dear Mr***,
EVINE Live would like to thank you for taking the time to share your concerns with us regarding your order
Our records indicate that on November 30th, you placed XXXXXXXXX for a Stuhrling Original Men's
Legacy Automatic Skeleton Dial Leather Strap Watch & a Movado Men's Museum Swiss Made Quartz Chronograph Rubber Strap Watch requesting a payment plan of six monthly paymentsBy requesting the ValuePay option you are agreeing to the terms and conditions of ValuePay with EVINE LiveOrders may be subject to credit approval by EVINE Live and EVINE Live may review credit reports to qualify customers for ValuePayEVINE Live reserves the right to limit or restrict the use of ValuePay at any timeThis information is on our web site at www.evine.com
When using ValuePay, EVINE Live is extending you credit because we ship merchandise to you before full payment is receivedBecause of this process, EVINE Live has a legally permissible purpose to pull a credit report as this information is intended to be used for a credit transactionWe use Equifax Information Services LLC to obtain credit report informationWe submit the customer's name and address as it is provided to usThere is also a disclaimer on our website and on air that indicates that ValuePay is available to qualifying customers
If you have any further questions please contact our office at X-XXX-XXX-XXXX
Sincerely,
M***
Credit Payment Specialist II

Initial Business Response /* (1000, 5, 2016/02/02) */
Dear Mr***,
Evine Live would like to thank you for taking the time to share your concerns with us regarding your account
Our records indicate that on September 18th, you placed order number XXXXXXXXX for a Passage to
Israel Sterling Silver8" Gemstone Inspirational Toggle BraceletThis order was placed on your Visa card ending *On November 22nd, you had asked to have your new credit card ending *updated for your installmentsUnfortunalty this card declined the charge for the fourth installment which was due on December 19th, The remaining balance owed is $To bring your account current please contact Affiliated Group at X-XXX-XXX-XXXX
Evine Live does not report to the Credit Bureaus, so this will not reflect against your credit ratingsWe hope that you continue to do business with Evine Live in the future
If you have any further questions please contact our office at X-XXX-XXX-XXXX
Sincerely,
M***
Credit Payments Specialist II

receiving orders extremely late and even missing items in the box, one orer that was placed days ago has not shipped and they can not tell me when it will ship

Initial Business Response /* (1000, 5, 2015/12/30) */
Dear *** ***,
We have received your complaint from the Revdex.com regarding the shipping and handling charge for your Gemstone stud earrings item 140-577(Order XXXXXXXXX)I apologize for the inconvenience this
has caused
During our conversation on December 30, 2015, I advised what had not been refunded back was the initial shipping and handling charge of $that was charged to ship the product out to you, but you explaining that the product had been poor quality I did refund that back to your original method of payment that it was charged to
If you would like to discuss this matter further, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at ***@evine.com between the hours of 9:30am-6pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
Maria ***
Office of the President
EVINE Live
CC: Revdex.com
Initial Consumer Rebuttal /* (2000, 7, 2016/01/11) */

Dear *** ***,
New Roman",serif">
We have received your complaint from the Revdex.com regarding the return of your Ethiopian Opal Ring (order# ***). I apologize for any inconvenience this has caused
During our conversation on August 10, 2016, I advised that because the Smart Label you used showed two different delivery dates (July 22, and August 3, 2016), that we would need the warehouse to investigate to confirm the item was received in our warehouse. On August 12, 2016, I attempted to reach you to advise that the refund was issued on August 11,
If you have any additional questions, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at l***@evine.com between the hours of 9am-5:30pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
LeShonn ***
Executive Resolution Office
Evine
CC: Revdex.com

Dear Ms***,
"Arial",sans-serif">
Evine is in receipt of your letter to the Revdex.com
Our records indicate that on June 25, you placed *** for several items requesting a payment plan of six monthly paymentsBy requesting the ValuePay option you are agreeing to the terms and conditions of ValuePay with EvineOrders may be subject to credit approval by Evine and Evine may review credit reports to qualify customers for ValuePay. Evine reserves the right to limit or restrict the use of ValuePay at any timeThis information is on our web site at www.evine.com
When using ValuePay, Evine is extending you credit because we ship merchandise to you before full payment is received. Because of this process, Evine has a legally permissible purpose to pull a credit report as this information is intended to be used for a credit transactionWe use Equifax Information Services LLC to obtain credit report information. We submit the customer’s name and address as it is provided to usThere is also a disclaimer on our website and on air that indicates that ValuePay is available to qualifying customers
If you have any further questions please contact our office at ###-###-####
Sincerely,
LO’***
Credit Payment Specialist II

Dear *** E ***,
"Arial",sans-serif">
We have received your complaint from the Revdex.com regarding you purchase for the Cook's Companion Three-Piece Single Touch Air-Tight Food Storage SetI apologize for any inconvenience this has caused
During our conversation on November 9, 2016, we discussed our standard return policyI explained that if your item did not receive a pre-paid SmartLabel, you would then have to use the standard label on your invoice to return your package with a carrier of your choiceWe also discussed how we are not able to issue pre-paid labels for your return reasonHowever, I did advise that I would be happy to look into getting a portion of your return shipping fee provided that I receive a copy of your return receiptAt that time you had said that you would like your son to follow up with me with that informationAs of November 14,I have not heard from your son
If he would like to discuss this further, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at *** between the hours of 9am-5:30pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
Bridget ***
Executive Resolution Office
Evine
CC: Revdex.com

Dear Ms***,
"Arial",sans-serif">
EVINE Live is in receipt of your letter regarding concerns you have on your account.
Our records indicate on July 10, your ValuePays started declining on your Evine credit cardWe attempted to contact you via letter and via phone within days and were unsuccessfulYour account is currently in Collections for the amount of You may contact our Collection vendor at ###-###-#### to make payment arrangmentsOnce paid, your account will be re-opened for pay in full orders only
Evine Live does not report to the Credit Bureaus, so this will not reflect against your credit ratingsWe hope that you continue to do business with Evine Live in the future
If you have any further questions please contact our office at ###-###-####
Sincerely,
K***
Senior Credit Payment Specialist

Dear *** ***,
We have received further correspondence in regards to your complaint from the Revdex.com concerning your Orbit Hover Board (order# ***). I apologize for any inconvenience this has caused
During our conversation on January 10, 2017, I emailed you a prepaid UPS label so that you could send the hoverboard in to the warranty department. On January 13, 2017, I received an email from you advising that UPS would not accept the package. In order to assist, I issued a UPS pickup so that UPS would make a physical piattempt at your address. I advised you to keep me updated on this matter as I wanted to make sure it got resolved
If you have any additional questions, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at *** between the hours of 9am-5:30pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
LeShonn ***
Executive Resolution Office
Evine
CC: Revdex.com

I bought a Hisense smart tv, refurbished, from Evine It hasn't worked correctly since I got it It will lock up and then turn itself off and then back on several times a day Very poor quality!!! Be careful when dealing with them Some good, some bad

ALL OF MY TRANSACTIONS HAVE BEEN EXCELLENT PURCHASES ARRIVED EARLIER THAN EXPECTED, ITEMS ARRIVED AS DESCRIBED, GOOD PACKAGING, VERY FAIR PRICES AND A PLEASURE TO WATCH ON LIVE TV

Initial Business Response /* (1000, 8, 2014/03/05) */
February 14,
*** ***
***
Wilsonville, OR
Customer# ***
Case# ***
Dear Ms ***,
We have received your complaint from the Revdex.com in regard to your account
Our records indicate a Supervisor from my department spoke with you on February 10, recently in regards to your payment issue
I can confirm that your account has been paid in full and is also closed per your requestWe have also sent a previous letter per your request advising you that there is no balance currently owed to ShopHQ
If you have any further questions, please feel free to contact us at ***
Sincerely,
***
ShopHQ Payments Manager
CC: Revdex.com

Initial Business Response /* (1000, 5, 2016/02/03) */
Dear Mary ***,
We have received your complaint from the Revdex.com regarding your Simmons Beautyrest Mattress Set (order# XXXXXXXXX)I apologize for any inconvenience this has caused
During our conversation on
January 29, 2016, I apologized for the misship and advised that Simmons has offered to reship the correct itemAt this point you stated you would just like a full refundI advised you that I would advise Simmons that you no longer wanted the mattress set and that a full refund would be issued to your EVINE Credit CardA full refund of $was processed on February 3,
If you have any additional questions, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at ***@evine.com between the hours of 9am-5:30pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
LeShonn ***
Executive Resolution Office
EVINE Live
Initial Consumer Rebuttal /* (3000, 7, 2016/02/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The balance on the Evine Live credit card is $1,all of which was for said mattressMy due date for this credit card is 2/23/If a credit in the amount of $1,100.39, the full amount for the bed is not on my online statement by 2/10/I will be disputing this charge with the bank
Regards
*** ***
Final Consumer Response /* (2000, 11, 2016/02/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thanks to all for responding to and taking care of this issue
Final Business Response /* (4000, 9, 2016/02/09) */
Dear *** ***,
We have received further correspondence from the Revdex.com regarding your Simmons Beautyrest Mattress Set (order# XXXXXXXXX)I apologize for any inconvenience this has caused
I apologize for causing confusionA refund of $1,was processed to your EVINE Live Credit Card on February 5,
If you have any additional questions, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at ***@evine.com between the hours of 9am-5:30pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
LeShonn ***
Executive Resolution ***
EVINE Live
CC: Revdex.com

Initial Business Response /* (1000, 5, 2015/01/16) */
Dear ***,
We have received your complaint from the Revdex.com regarding your refund for an order you never received (order# ***)I apologize for any inconvenience this has caused
During our conversation
on January 6, 2015, you advised me that you had previously received claims forms that were sent by our Loss Prevention teamYou advised that you had completed the forms, had them notarized as requested and sent them backAfter speaking with our Loss Prevention team, they unfortunately, advised that the forms were never receivedI advised you that the claim forms would be emailed to you and our Loss Prevention team would be able to issue a refund as soon as they received them backOn January 13, I contacted you to confirm that you received the refund that was issued on January
If you have any additional questions, please contact me directly via telephone at *** or *** or via email at ***@shophq.com between the hours of 9am-5:30pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
***
Office of the President
ShopHQ
CC: Revdex.com

Initial Business Response /* (1000, 5, 2015/06/18) */
Dear *** ***,
We have received your complaint from the Revdex.com regarding the Protection Plans for your Nobis tablets (order# XXXXXXXX)
I have attempted to reach you via telephone to no avail
If you wish to
discuss this matter further, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at ***@evine.com between the hours of 9am-5:30pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
*** ***
Office of the President
EVINE Live
CC: Revdex.com

Dear *** ***,
"Times New Roman",serif">
We have received your complaint from the Revdex.com your Orbit Hover Board (order# ***). I apologize for any inconvenience this has caused
During our conversation on July 13, 2016, I advised you that I would have the warranty department contact you to assist. On July and 21st, I attempted to reach you to confirm that the warranty department had reached you, as they had advised that they had spoken to you on July and that they were assisting you
If you have any additional questions, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at *** between the hours of 9am-5:30pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
LeShonn ***
Executive Resolution Office
Evine
CC: Revdex.com

Initial Business Response /* (1000, 5, 2014/03/24) */
Dear ***,
We have received your complaint from the Revdex.com regarding your Jack French London Tote (order# ***)I apologize for any inconvenience this has caused
During our conversation on March 19,
2014, I confirmed that you did speak with another supervisor in our Customer Service department after filing your complaint, and they were able to resolve this matterYour order has been processed as a return and full credit has been issued for the first ValuePayPlease allow 3-business days for the credit to reflect with your issuing bank
I sincerely apologize for any misinformation you received concerning our ability to redirect this orderIn addition, we will be addressing the lack of follby Customer Service Representatives and Supervisors internally
If you have any further questions or concerns, please contact me directly via telephone at *** or*** or via email at ***@shophq.com between the hours of 9am-5:30pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
***
Office of the President
ShopHQ
CC: Revdex.com

Dear *** ***,
"Arial",sans-serif">
We have received your complaint from the Revdex.com regarding your online order for the Bit 1.5" LCD Touchscreen Smartwatch for Android or iOS w/ Two Straps (order# ***). I apologize for any inconvenience this has caused
I have attempted to contact you by phone to no availThe order was successful cancelled on 12/27/2016. As PayPal did not automatically reverse the authorization we emailed them on 1/3/and requested the funds be release to you. If you have any additional questions, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at *** between the hours of 9:30am-6:00pm EST, Monday through Friday
Thank you for your understanding and cooperation
Sincerely,
Diana ***
Executive Resolution Office
Evine
CC: Revdex.com