Experian Consumer Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.The Revdex.com is a true friend of consumersYour works helps instill confidence in the marketplace
Than you and best regards,
*** ***

Thank
you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.Our
records indicate that you enrolled with Experian
Credit TrackerSM on October 11, 2015,
and followed by a request to cancel the membership on October 26, 2015. A Welcome email
notification was sent to the
email address you provided at the time of enrollment.On the
date of cancellation, a one month courtesy refund was issued for $21.95.At this
time we would like to express our regret that your experience with Experian Credit TrackerSM may not have
met your expectation or our standard of excellence. We feel it is important to keep the consumer
informed regarding the ordering process. Our website displays the following disclosure on our product landing
page:IMPORTANT
INFORMATION:When
you order your $Credit Report & FICO(R) Score, you will begin your
7-day trial membership in Experian Credit TrackerSMIf you don't cancel your
membership within the 7-day trial period**, you will be billed $for each
month that you continue your membershipYou may cancel your trial membership
any time within the trial period without charge.The
following disclosure is also displayed on the order form, where your credit
card information is entered:PAYMENT
INFORMATIONWhen
you order your $1 Credit Report and FICO Score here, you will begin your 7-day
trial membership in Experian Credit TrackerSM. You may cancel your
trial membership at any time within 7 days without charge. If
you decide not to cancel, your membership will continue and you will be billed
for just $21.95/month for each month that you continue your membership
You may cancel your membership and stop the monthly billing by contacting
us at any time; however you will not be eligible for a pro-rated refund of
your current month's paid membership fee.It is
unfortunate that you had an adverse experience while dealing with Experian Credit TrackerSM, we
vigilantly strive to provide the highest standards of customer care and
satisfaction.We
appreciate the time you took to send us your comments and suggestions. We
value the input from our customers, and assure you we will give serious
consideration to the issues you presented to us. It is through
information provided by customers such as you that we are able to improve our
products and memberships.We
strive for exceptional customer satisfaction and hope we have addressed your
area of concern to your expectation

Thank you for expressing your concerns regarding the FICO(R) *** * Powered by Experian(R) included in your membership. We realize that you may have seen a discrepancy in the score you received from your lender related to your credit application and the score provided as part of your
membershipWe try to make it a point to inform our customers that various scoring models are available in the marketplace and have different potential usesFor instance, we include a disclosure on our site describing the score provided with the credit monitoring membership you purchasedThere are many credit score models used in the marketplace, and lenders may use whichever model(s) they preferThe score that is provided as part of your membership is the FICO(R) model based on Experian(R) dataIt is a score that many lenders use in the credit application decision-making processFICO(R) Scores, ranging from to 850, are developed by Fair Isaac Corporation which specializes in developing credit-scoring systems for lenders and other businessesThis can help you see and understand how lenders may view your credit worthinessIt is used by many lenders, and is indicative of your overall credit risk. Certain industries may use custom credit scores that are tailored to their specific needsThe custom scores may be unique to a specific industry, such as mortgage lending or auto lending. These custom scores may be created based on information found in credit reports together with other information from the lender’s own portfolio, such as account historyWe hope that this provides you some clarity as to the discrepancy between the two scores you received and the various scores available in the marketplace

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksSM Our records indicate that you ordered a one dollar credit report along with a trial membership on December 14, The membership was not cancelled; consequently, in accordance with
the published terms of our offer, the credit card provided was charged our monthly membership fee on December 23, 2016, and January 23, A welcome email notification was sent to the email address you provided at the time of enrollmentPer your request, your paid benefits will cease, effective February 23, You will continue to have access to your Experian(R) credit report and FICO(R) Score once every days, at no charge to you. Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to discontinueThe consumer agrees to these terms when submitting their order. We have, as a courtesy, issued a refund totaling $on January 27, Please allow - business days for these funds to process to the credit card account.At this time we would like to express our regret that your experience with Experian CreditWorksSM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure on our product landing page:IMPORTANT INFORMATIONWhen you order your $Credit report and FICO(R) Score 8, you will begin your 7-day trial membership in Experian CreditWorksSMIf you don’t cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may easily cancel your trial membership online anytime within the trial period without charge.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

We appreciate the time you took to send us your comments and suggestions. We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us. It is through information provided by customers such as you that we are able to improve our products and membershipsWe do apologize for any misunderstanding Experian CreditWorksSM does offer cancellation within your membership. You would click on your name in the top right hand corner and then chose My Membership. There is an option to cancel online at the bottom rightAfter conducting an additional review, our decision remains the same; as a courtesy we have provided a 4-month refund in the amount of $

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksSM Basic. Our records indicate that you enrolled into Experian CreditWorksSM Basic on January 11, 2018. Due to the active membership, you received membership related emailsOur records
further indicate you contacted us on February 7, 2018, and your membership was cancelled. In an attempt to provide some clarity on the issues raised in your complaint, we would like to offer the following explanation: We comply with our privacy policy posted on online on our website. At the time of your order, you opted in to receive emailsWe have gone ahead and opted you out so that you will no longer receive membership related emails from our companyWe appreciate the time you took to send us your comments and suggestions. We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us. It is through information provided by customers such as you that we are able to improve our products and membershipsWe strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with CreditReport.comTM
Our records indicate that you enrolled with CreditReport.comTM on February 6, and followed by a request to cancel the membership on March 2,
Customer satisfaction is our priority, as a
courtesy we have issued a refund of $on March 9, Please allow - business days for these funds to process to your credit card accountIt is also important to note that this refund should appear on your next credit card statement
At this time we would like to express our regret that your experience with CreditReport.comTM may not have met your expectation or our standard of excellenceWe feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure at sign up:
IMPORTANT INFORMATION:
When you order your $Credit Reports and FREE Scores here, you will begin your 7-day trial membership in CreditReport.comIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge
We appreciate the time you took to send us your comments and suggestionsWe value the input from our customers, and assure you we will give serious consideration to the issues you presented to usIt is through information provided by customers such as you that we are able to improve our products and memberships
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint
resolved
Regards,
*** ***

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM
Our records indicate that you enrolled with Experian Credit TrackerSM on July 10, 2014, and followed by a request to cancel the membership on October 12, At the time of cancellation,
a one month courtesy refund was issued for $to the credit card on file
Customer satisfaction is our priority, as a courtesy we have issued an additional refund of $on October 14, 2014, providing a full refund in the amount of $ Please allow 7-business days for these funds to process to your credit card account It is also important to note that this refund may not be reflected on your credit card statement for 1-billing cycles
At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering process The below disclosure is displayed on the main page:
When you order your credit report and score here, you will begin your membership in Experian Credit TrackerYour credit card will be charged an introductory rate of $for the first month of your membershipAfter the first month, you will be charged $for each month that you continue your membershipIf you are not satisfied, you can cancel by contacting us at any time to discontinue the membership and stop the monthly billing; however, you will not be eligible for a pro-rated refund of your current month's paid membership fee.
We appreciate the time you took to send us your comments and suggestions We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us It is through information provided by customers such as you that we are able to improve our products and memberships
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Freecreditreport.com(R)
Our records indicate that you enrolled with Freecreditreport.com(R) on August 26, 2014, and followed by a request to cancel the membership on September 22,
Customer satisfaction is
our priority, as a courtesy we have issued a refund of $Please allow 7-business days for these funds to process to your card accountIt is also important to note that this refund may not be reflected on your card statement for 1-billing cycles
At this time we would like to express our regret that your experience with Freecreditreport.com(R) may not have met your expectation or our standard of excellenceWe feel it is important to keep the consumer informed regarding the ordering processUpon date of enrollment, the following disclosure was displayed on our website:
*IMPORTANT INFORMATION
When you order your $Credit Report and FREE Score here, you will begin your 7-day trial membership in Freecreditreport.com(R)If you don't cancel your membership within the 7-day trial period**, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without chargeClick here to access your free annual credit report available under federal law
We hope the above information is helpful to you in considering this matter

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksSM Our records indicate that you ordered a one dollar credit report along with a trial membership on August 7, The membership was not cancelled; consequently, in accordance with
the published terms of our offer, the credit card provided was charged our monthly membership fee on August 16, 2016, and on or around the 16th of each following monthA welcome email notification was sent to the email address you provided at the time of enrollmentPer your request, your paid benefits will cease, effective November 16, You will continue to have access to your Experian(R) credit report and FICO(R) Score once every days, at no charge to you On October 25, 2016, a one-month refund was issued in the amount of $21.95.Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to discontinueThe consumer agrees to these terms when submitting their order. We have, as a courtesy, issued an additional refund totaling $on October 27, Please allow - business days for these funds to process to the credit card account.At this time we would like to express our regret that your experience with Experian CreditWorksSM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure on our product landing page:IMPORTANT INFORMATION: When you order your $Credit Report & FICO(R) Score, you will begin your 7-day trial membership in Experian CreditWorksSMIf you don't cancel your membership within the 7-day trial period**, you will be billed $for each month that you continue your membershipYou may cancel your trial membership any time within the trial period without charge.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with CreditCheck(R) TotalOur records indicate that you enrolled with CreditCheck(R) Total on July 25, 2017. On October 11, 2017, this membership was canceled. Customer satisfaction is our priority; as a
courtesy we have issued a refund of $on October 11, 2017. Please allow - business days for these funds to process to your credit card account. At this time, we would like to express our regret that you experienced long hold times with CreditCheck(R) Total and that the site may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process. Our website displays the following disclosure on our product landing page: IMPORTANT INFORMATION When you order your $3-Bureau Credit Report & FICO(R) Scores, you will begin your 7-day trial membership in CreditCheck(R) TotalIf you don't cancel your membership within the 7-day trial period**, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without chargeWe strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for the opportunity to clarify the $charged at the time of your enrollment
Our records indicate that on April 22, you ordered a free Experian(R) credit report from Experian Credit TrackerSM which enrolls you into the 7-day trial of our monitoring productAlso in reviewing
your customer file it appears you purchased and viewed your bureau credit report on April 22,
This product is not included in the trial offer and is always advertised as for feeThe price for this product and the accompanying scores that you ordered were listed in two places on the order form
At enrollment, you entered your personal information and credit card numberAfter enrollment the following disclosure is displayed on the bureau credit report order page:
PAYMENT INFORMATION
Note: Your credit card will be charged $once your identity has been confirmed and your report is ready to viewIf, for any reason, we are unable to provide you with this report, we will not charge your credit cardPlease note this transaction is non-refundable
We apologize for any inconvenience or misunderstandingAs a courtesy we have issued a credit for $on April 24, for the bureau credit reportWhen we issue a credit it takes hours to post to your financial institution, however it can take from - days for them to post the funds to your accountIt is also important to note that this refund should appear on your next credit card statement
In the future we recommend visiting *** which allows consumers to request a free credit report, once every months from each of the three nationwide consumer credit reporting companies
We appreciate the time you took to send us your comments and suggestionsWe value the input from our customers, and assure you we will give serious consideration to the issues you presented to usIt is through information provided by customers such as you that we are able to improve our products and memberships
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Revdex.com:
Thank you for the swift attention to my requestI have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.I do want to state that I requested a replacement card/new number from *** *** shortly after disputing my last completed monthly charge from Experian/ConsumerInfo.com to ensure that I was not charged againThe question is what form they will be submitting the refund transactionIf they can issue a refund without having my current/active *** *** card number on file, that is the method I would preferWill Experian be able to complete the refund transaction to my *** *** account? Regards,
*** ***

Thank you for writing and expressing your concern regarding your membership with Experian Credit Tracker(SM)Our records indicate that you enrolled with Experian Credit Tracker(SM) on September 13, 2015, and followed by a request to cancel the membership on December 30, 2016. A welcome email
notification was sent to the email address you provided at the time of enrollmentWe wish to emphasize that for the duration of your membership we provided a number of benefits which were available to you at any time through our website, including, but not limited to, unlimited access to your credit reports, as well as daily monitoring of your credit report. Our records also indicate that you last accessed your Experian(R) report on September 20, Customer satisfaction is our priority, as a courtesy we have issued a refund of $on December 30, and an additional refund of $on January 17, 2017. Please allow - business days for these funds to process to your credit card account. At this time we would like to express our regret that your experience with Experian Credit Tracker(SM) may not have met your expectation or our standard of excellence. We feel it is important to keep our customers informed. The following is an excerpt from our Global Terms and Conditions: If you do not cancel your free trial membership within days of the date you place your order, your membership will continue automatically and the monthly/annual fee will be billed to the credit card or other billing source provided by you when you enrolled in credit monitoring, on the first day of each successive membership termWe strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding Experian CreditWorksSM Our records indicate that a one dollar credit report along with a trial membership was ordered on September 1, The membership was not cancelled; consequently, in accordance with the published terms
of our offer, the credit card provided was charged our monthly membership fee on September 10, 2016, and on or about the 10th of each following monthA welcome email notification was sent to the email address provided at the time of enrollmentOn January 4, 2017, you contacted us and the paid benefits were canceled. Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to discontinueThe consumer agrees to these terms when submitting their order. We have, as a courtesy, issued a refund totaling $($plus $tax) on January 10, Please allow - business days for these funds to process to the credit card account.At this time we would like to express our regret that your experience with Experian CreditWorksSM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure on our product landing page:IMPORTANT INFORMATIONWhen you order your $Credit report and FICO(R) Score 8, you will begin your 7-day trial membership in Experian CreditWorksSMIf you don’t cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may easily cancel your trial membership online anytime within the trial period without charge.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for the opportunity to respond to your concerns regarding your membership with Experian Credit TrackerSM. Our records indicate that you enrolled with Experian Credit TrackerSM on March 29, 2018. On April 3, 2018, the membership was canceled within the seven day
trial. We apologize for any inconvenience our hold times caused you. We appreciate the time you took to send us your comments and will consider this feedback as we continue to improve. We hope the above information is helpful to you in considering this matter

Thank you for writing and expressing your concern regarding your membership with CreditCheck(R) TotalOur records indicate that you enrolled with CreditCheck(R) Total on August 21, 2017, and followed by a request to cancel the membership on December 15, 2017. At the time of cancellation, a
one month courtesy refund was issued for $Customer satisfaction is our priority, as a courtesy we have issued an additional refund of $on December 19, Please allow - business days for these funds to process to your credit card account. At this time we would like to express our regret that your experience with CreditCheck(R) Total may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process. Our website displays the following disclosure on our product landing page: IMPORTANT INFORMATION When you order your $3-Bureau Credit Report & FICO(R) Scores, you will begin your 7-day trial membership in CreditCheck(R)TotalIf you don't cancel your membership within the 7-day trial period**, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without chargePlease note that your membership fee also included tax of $monthlyWe apologize for any inconvenience our hold times caused you We appreciate the time you took to send us your comments and will take this feedback into consideration as we continue to improveWe strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with CreditReport.com™
Our records indicate that you enrolled with CreditReport.com™ on August 25, 2014, and followed by a request to cancel the membership on September 4, 2014.
Customer
satisfaction is our priority, as a courtesy we have issued a refund of $on September 12, 2014. Please allow 7-business days for these funds to process to your credit card account. It is also important to note that this refund may not be reflected on your credit card statement for 1-billing cycles
At this time we would like to express our regret that your experience with CreditReport.com™ may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process.
The below disclosure is displayed on the main page:
IMPORTANT INFORMATION:
When you order your $Credit Reports and FREE Scores here, you will begin your 7-day trial membership in CreditReport.comIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksSM Plus. Our records indicate that you ordered a one-dollar credit report along with a trial membership on January 14, 2018. The membership was not cancelled; consequently, in
accordance with the published terms of our offer, the credit card provided was charged our monthly membership fee on January 23, A welcome email notification was sent to the email address you provided at the time of enrollmentOn January 23, 2018, you contacted us and the paid benefits of the membership were discontinued. A refund was issued to you in the amount of $21.95. Please allow 3-business days for the funds to process to your account. You will continue to have access to your Experian(R) credit report and FICO(R) Score once every days, at no charge to you. We apologize for any inconvenience our hold times caused you. We appreciate the time you took to send us your comments and will consider this feedback as we continue to improve. We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation