Experian Consumer Services

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM
Our records indicate that you enrolled with Experian Credit TrackerSM on October 23, 2015, and followed by a request to cancel the membership on November 25, 2015.A Welcome email notification
was sent to the email address you provided at the time of enrollment
Customer satisfaction is our priority, as a courtesy we have issued a refund of $on November 30, Please allow - business days for these funds to process to your credit card accountIt is also important to note that this refund should appear on your next credit card statement
At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellenceWe feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure on our product landing page:
* Introductory price of $for your first month of access, then just $each additional monthCancel anytime if not satisfied
We appreciate the time you took to send us your comments and suggestionsWe value the input from our customers, and assure you we will give serious consideration to the issues you presented to usIt is through information provided by customers such as you that we are able to improve our products and memberships
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM
Our records indicate that you enrolled with Experian Credit TrackerSM on March 4, 2015, and followed by a request to cancel the membership on May 5, At the time of cancellation, a one
month courtesy refund was issued for $
Customer satisfaction is our priority, as a courtesy we have issued a refund of $on May 6, 2015, equaling a full refundPlease allow - business days for these funds to process to your credit card accountIt is also important to note that this refund should appear on your next credit card statement
At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellenceWe feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure at sign up:
PAYMENT INFORMATION
When you click the "Yes! See my Experian Report and FICO Score" button, you will begin your membership in Experian Credit TrackerSMYour credit card will be charged an introductory rate of $for the first month of your membershipAfter the first month, you will be charged $for each month you continue your membershipIf you are not satisfied, you can cancel by contacting us at any time to discontinue the membership and stop the monthly billing; however, you will not be eligible for a pro-rated refund of your current month’s paid membership fee
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. This company provided the refund in a timely manner and I was very pleased Thank you to all for such prompt service and attention
Regards,
*** ***

Thank you for expressing your concerns regarding Experian Credit TrackerSM
*** *** (“***”) is an affiliated company of Experian(R), the credit reporting agency, and in that capacity provides consumers with credit monitoring services and internet access to their personal credit
reports
Our records indicate that a free Experian(R) credit report was ordered at Freecreditreport.com(R) on July 21, This offer is free and does not require a credit card for ordering
On the date of order, our records show that a FICO(R) Score was also orderedThis order is not included in the free report offer and begins a $(dollar) 7-day trial in Experian Credit TrackerSMOur website describes the offer in detail and the order form details the terms and conditions of the offer, including billing at the end of the $(dollar) trial and monthly thereafter unless and until the customer notifies us of their wish to cancelThis was agreed to when submitting the order, and was followed by a request to cancel the membership on July 30, At the time of cancellation, a one month courtesy refund was issued for $
At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellenceWe feel it is important to keep the consumer informed regarding the ordering processThe following disclosure is displayed on the order form, where your credit card information is entered:
PAYMENT INFORMATION
When you order your $Credit Report and FICO Score here, you will begin your 7-day trial membership in Experian Credit TrackerSMYou may cancel your trial membership at any time within days without chargeIf you decide not to cancel, your membership will continue and you will be billed for just $21.95/month for each month that you continue your membershipYou may cancel your membership and stop the monthly billing by contacting us at any time; however you will not be eligible for a pro-rated refund of your current month's paid membership fee
Also in reviewing your customer file it appears you purchased and viewed your 3-bureau credit report on July 21, This product is not included in the trial offer and is always advertised as for feeThe following disclosure is displayed on the 3-bureau credit report order page:
PAYMENT INFORMATION
Note: Your credit card will be charged $once your identity has been confirmed and your report is ready to viewIf, for any reason, we are unable to provide you with this report, we will not charge your credit cardPlease note this transaction is non-refundable
Customer satisfaction is our priority, as a courtesy we have issued a refund of $on August 5, for the 3-bureau credit reportPlease allow - business days for these funds to process to your credit card accountIt is also important to note that this refund should appear on your next credit card statement
In your complaint you stated that the number provided on the website did not allow you to speak to a representativeWe have tested the number in question (###-###-####), and can confirm that it is working as intended
We appreciate the time you took to send us your comments and suggestionsWe value the input from our customers, and assure you we will give serious consideration to the issues you presented to usIt is through information provided by customers such as you that we are able to improve our products and memberships
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for notifying us regarding the cancellation of your FreeCreditReport.comTM credit monitoring membership, we have researched your account and there is no record of you requesting cancellation prior to being charged the membership fee
As a courtesy and based upon your request, we have
cancelled your membership and issued a refund of $on March 9, Please allow - business days for these funds to process to your credit card accountIt is also important to note that this refund should appear on your next credit card statement
At this time we would like to express our regret that your experience with FreeCreditReport.comTM may not have met your expectation or our standard of excellenceWe feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure at sign up:
IMPORTANT INFORMATION:
When you order your $Credit Report & FICO(R) Score, you will begin your day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for the opportunity to address your concern regarding the recent security incident involving *** and Experian(R)
ConsumerInfo.com(R), Inc(“CIC”) is an affiliated company of Experian(R), the credit reporting agency, and in that capacity provides consumers with credit monitoring
and internet access to their personal credit reports
We regret to hear that you may be among those affected by the recent security incidentIn response to this, Experian(R) is offering all affected consumers years of complimentary enrollment through our ProtectMyID(R) Elite monitoring product, which offers the following benefits:
• One free Experian(R) credit report upon enrollment
• Daily monitoring of the three national credit bureaus
• Email alerts to inform the consumer of key changes
• Monthly “all clear” notifications
• Daily Internet Scanning
• CardSafe/Lost Wallet feature
• NCOA (National Change Of Address) monitoring
• Assistance from our Fraud Resolution representatives
*Includes ExtendCare access to our Fraud Resolution representatives in the event that identity theft is discovered at any time after expiration of the membership
You may enroll in this complimentary monitoring product by visiting www.protectmyid.com/securityincident
We apologize for any inconvenience or misunderstanding; however, CIC is not affiliated with ***
We appreciate the time you took to send us your comments and suggestionsWe value the input from our customers, and assure you we will give serious consideration to the issues you presented to usIt is through information provided by customers such as you that we are able to improve our products and memberships
We hope the above information is helpful to you in considering this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Dear ***-These are the
attachments I mentioned in the complaint I filed against Experian.Attach #1- Shows info off the Experian web site- indicating "FREE" credit score- but they neglect to say there is a small- $"processing fee"- which was no big deal because it was only $1- but THAT is how they get your credit card information.Attach #2- shows the first of pages of info they want from you- no problemAttach #3- you fill out info and click where it says- "submit secure order" indicating you have read and agreed to the "TERMS AND CONDITIONS". I read these "terms and conditions".Attachment #4- is the terms and conditions they want you to read. Even emphasize "revised September 10, so you can see these MUST be the newest terms. However, as I indicated, there is a blue "here" you click if you "want access to the terms and conditions (different terms and conditions and the most important) associated with these products.Attach #5- completely different "terms and agreements" though also revised September 10, 2015.Attach #6- KEY HERE ! This is a piece taken from the Terms and Agreements from #attachment. Look how far you have to scroll down (see how far side bar scroll is) to reach this HIDDEN SECTION- This is where they tell you that after you pay $for the free credit report, you will be charged approx$to join their membership....unless you change your mind and notify them within days from having placed the order.They are not forthright with this "membership fee". We placed our order for the "free credit report" that cost $on Oct16, 2015.On Oct20, 2015, they took out the $from my acct.I noticed the withdrawal on Oct 24, and called them right away at 11AM our time EST/ 8AM their time PT. Their rep was not willing to cancel the membership and refund me. The reference number for that phone call was#***. Hopefully, all this will help you understand why I feel mislead and taken advantage ofI feel Experian is cheating people by hiding this information on additional "Terms and agreements" pagesGod only knows how many other people have had their money stolen from this company.If you need any other information from me- please contact me.Thank you-*** ***

Thank you for bringing your concerns to our attention regarding the accounts opened at Experian Credit TrackerSM and ***We understand how upsetting a potential credit card fraud situation can be
***, Inc(“CIC”) is an affiliated company of Experian(R), the
credit reporting agency, and in that capacity provides consumers with credit monitoring services and internet access to their personal credit reports
Our records indicate that you enrolled with Experian Credit TrackerSM on March 18, 2015, and followed by a request to cancel the membership on March 24, A welcome email notification was sent to the email address you provided at the time of enrollmentSince the trial membership was cancelled in accordance with the published terms of our offer, the card provided was not charged our monthly membership fee
Our records also indicate that complimentary Experian(R) credit scores along with trial memberships in *** were ordered on March 23, utilizing a *** card with the last four digits ***Since the trial memberships were not cancelled in accordance with the published terms of our offer, the card provided was charged our monthly membership fees on April 1, and April 22,
You contacted CIC on April 25, 2015, stated that you are the holder of the *** card, did not open the accounts in question and believed that the orders were fraudulently placed with us by a third party utilizing your *** cardIn response, CIC cancelled the memberships
Since you believe that these orders were fraudulently placed with us by a third party, we encourage you to file a police report and to watch your accounts carefully in the event of other fraudulent use
Customer satisfaction is our priority, as a courtesy we have issued a refund of $on May 3, Please allow - business days for these funds to process to your credit card accountIt is also important to note that this refund should appear on your next credit card statement
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksSM. Our records indicate that you ordered a one-dollar credit report along with a trial membership on July 10, 2017. The membership was not cancelled; consequently, in accordance
with the published terms of our offer, the credit card provided was charged our monthly membership fee on July 19, 2017, and on or about the 19th of each following monthA welcome email notification was sent to the email address you provided at the time of enrollmentOn September 27, 2017, you contacted us and the membership was canceled. On this date, a refund was issued to you in the amount of $21.95. Additionally, on September 29, 2017, your financial institution accepted fees on your behalf in the amount of $43.90. Please allow 3-business days for the funds to process to your account.Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to discontinueThe consumer agrees to these terms when submitting their order. At this time, we would like to express our regret that your experience with Experian CreditWorksSM may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure on our product landing page:IMPORTANT INFORMATIONWhen you order your $Credit report and FICO(R) Score 8, you will begin your 7-day trial membership in Experian CreditWorksSMIf you don’t cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may easily cancel your trial membership online anytime within the trial period without charge.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for informing us of your recent experience with Experian Credit TrackerSMWe understand how upsetting a potential credit card fraud situation can be
ConsumerInfo.com(R), Inc(“CIC”) is an affiliated company of Experian(R), the credit reporting agency, and in that capacity provides consumers with credit monitoring and internet access to their personal credit reports
Our records indicate that a complimentary Experian(R) credit report and score, along with a trial membership in Experian Credit TrackerSM, was ordered on December 31, 2013, utilizing an *** *** *** with the last four digits ***Since the complimentary trial membership was not cancelled in accordance with the published terms of our offer, the card provided was charged our monthly membership fee on January 7, and on or about the 7th of each subsequent month
Since you believe that the order was fraudulently placed with us by a third party, we encourage you to file a police report and to watch your accounts carefully in the event of other fraudulent use
Customer satisfaction is our priority, as a courtesy we have issued a refund of $215.88, plus sales tax of $13.44, for a total refund of $ on April 13, and locked the accountPlease allow - business days for these funds to process to your credit card accountIt is also important to note that this refund should appear on your next credit card statement
Unfortunately, we must respectfully decline your request for additional compensation
We hope the above information is helpful to you in considering this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Thank you for the opportunity to respond to your concerns regarding your membership with CreditCheck(R) Total.Our records indicate that you enrolled with CreditCheck(R) Total on February 20, 2018. On April 4, 2018, the membership was canceled in response to your complaint. We
apologize for any inconvenience you experienced while attempting to cancel your membership. We appreciate the time you took to send us your comments and will consider this feedback as we continue to improve. Customer satisfaction is our priority. We refunded $to you on April 4, 2018. Please allow 3-business days for the funds to process to your account.We hope the above information is helpful to you in considering this matter

We apologize for any inconvenience or misunderstandingOur records indicate that your bank has recovered the fees for you, an amount totaling $21.95, as of August 4, We are therefore unable to refund the monies, as you have already received them back

Hello,
Experian refunded my charges in full as of Monday, 09/22/2014. Please update. Thanks!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Thank you for informing us of your recent experience with Experian Credit TrackerSM. Experian Credit TrackerSM prides itself on providing an excellent customer experience, and vigilantly strives to provide the highest standards of customer care and satisfaction. Our records indicate that
on February 6, you ordered an Experian(R) credit report from Experian Credit TrackerSMAdditionally, our records show that, we have issued a refund of $on February 6, Please allow - business days for these funds to process to your credit card account. It is also important to note that this refund should appear on your next credit card statement. We appreciate the time you took to send us your comments and suggestions. We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us. It is through information provided by customers such as you that we are able to improve our products and memberships.As a consumer you are indeed entitled to receive a free individual credit report from the credit reporting companies under the Fair Credit Reporting Act, dependent on certain requirements, or under the FACTA laws. To submit a request under the FCRA via Experian(R), please call ###-###-####. For reports requested under the auspices of FACTA, please go to ***. We apologize for any inconvenience or misunderstanding and hope the above information is helpful to you in considering this matter

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The courtesy credit was supposed to be accompanied with the $bank feeA magistrate would easily see that a mistake was made, hence the first creditThe bank statement shows clearly that the overdraft fee was as a result of Experian's overdraftIf you want to go that route and spend more in legal fees above the $credit, I'm prepared to do thatRegards,* ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
***
*** ***

Thank you for refunding meYou have sent me a survey about your customer service, and my response will be informed by the following steps I had to take to be granted this refund1) Called customer service, requested a refund, and was told, "No."2) I insisted on speaking to a manager and was told, "No."3) I replied that that was unacceptable and was instructed to email customer billing about my complaint.4) I emailed customer billing. 5) I received an auto-reply from customer billing saying, "No."6) I replied to customer billing's response, indicating that this was unacceptable, that I had filed a complaint with the Revdex.com, and that I would file a complaint with the FTC next7) I received another response instructing me to SNAIL mail or fax a signed letter describing my complaint to Experian.8) Meanwhile, I received a message sent through the Revdex.com website informing me that Experian would grant me a refund Every step along the way was clearly a ploy to get me, the customer, to give upHad I not issued a complaint to Revdex.com, I would still be running in circlesNo, Experian, your customer service was absolutely not satisfactory and your business practices are unethical

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM
Our records indicate that you enrolled with Experian Credit TrackerSM on , and followed by a request to cancel the membership on April 4, A welcome email notification was sent to the
email address you provided at the time of enrollment
At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellenceWe feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure at sign up:
IMPORTANT INFORMATION:
When you order your $Credit Report & FICO(R) Score, you will begin your day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge
We wish to emphasize that for the duration of the membership we provided a number of benefits available to you at any time through our website, including, but not limited to, unlimited access to your credit report, as well as credit monitoring alerts which were updated daily
Customer satisfaction is our priority, as a courtesy we have issued a refund of $on May 15, Please allow - business days for these funds to process to your credit card accountIt is also important to note that this refund should appear on your next credit card statement
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation