We are extremely happy with our entire loan process through Quicken Loans My husband and I worked with mortgage banker James DeBartolo and he was more than helpful and very efficient He explained everything to us in great detail and was easy to communicate with and contact
A quick and easy process for submitting information and getting approvedThe time getting to a closing was much longer and we almost missed our day lock period
I applied for a loan in March 2016, gave the a $deposit for appraisals what have youI specifically asked my Quicken Loan banker TYLER, would you keep this money if I am not approved, he says "oh no, you are approved we don't do this, we won't ask you for this money unless you are approved" well the approval became a denial and low and behold they kept my money saying the banker TYLER never said the words that I would be refunded the moneyI said now you are playing tic for tat, because those EXACT words didn't come from his mouth, I can't get my money backBEWARE, DON'T GIVE THEM MONEY! You will be sorry!
I am so grateful for all the help we received while going through the refinance processRiley, Boyd, and closing team were very courteous, answered questions we had in a timely manner, and their friendly positive attutude got us through the process quickly and stressfreeAgain, Thank you very much!!!
I have used Quicken Loans times in the last decade or soThe customer service has always been outstanding! The website is very easy to use to e-sign and view your documentsThe entire process is quick and painlessI think that Quicken Loans is the best thing since sliced bread, and I have highly recommended them to friends and family over the yearsI love the fact that they track your loan, and if a better opportunity comes along to refinance at a lower rate, they contact you to see if a new deal makes sense for you with no pressureAs with anything in this world, you the consumer - must be proactive and check your emails every day while the loan is in process and take the necessary steps (water tests, uploading the documents they require) if you want to keep the process rolling along without any delaysThere is one 'constructive criticism' that I have shared with Quicken over the years - I wish they had live loan support 24/I work an off shift and sometimes had to get up early or stay up late to speak directly to someone on my customer care or loan closing teamEmail is fine, but sometimes folks have a question that cannot wait until the office opens in the morningOther than that one small gripe, Quicken Loans has always surpassed my expectations and treated me like a valued customerFIVE STARS!
They were exceptional throughout the process and still areQuicken Loans is the accessible vendor I've ever worked withThey answer the phone when you call and are very knowledgeableFirst rate in every area
On March 4th, I contacted Quicken Loans with interest in purchasing a second home in the lakes region in New Hampshire Within that day I was pre-approved and able to make an offer on the property We closed on that house on April 14th, I was extremely pleased with the service, level of knowledge and respect I was given through out the entire process I will use this company from now on
Absolute worst decision I have ever made was choosing Quicken Loans as my mortgage company We signed a contract stating we would be LOCKED in an interest rate of at a loan amount of Later they randomly raise that amount to 4.99, and when I talk with them about lowering it to the amount we discussed when we signed all the documents (kind of locking me into using them as my lender due to how close closing was), they wanted us to "buy down" our interest ratecharging us (3.5% of loan)
There is shady shady stuff going on here, and the miscommunication is unreal, I can talk to a guy on the phone and all of my documents reflect something completely different than the conversation we had
Communication is poor, they make PROFITABLE decisions once all documents are signed with the intent to move forwardI strongly regret picking this mortgage company
All they care about are the numbersNot about the person and what they have been through in lifeIt is not worth the time and effort for this companyHow do they get such good ratings!?
I am five months paid in advance on my mortgageWhile in the hospital I received an email stating my escrow increased raising my paymentIt also stated I could pay the difference of the increase in one lump sum or have my mortgage payment increased to pay the differenceI sent a check immediately which quicken loans received then I receive a statement not reflective my August payment or my payment for the increaseRip off, yesWhen I called I was told my payment was in suspense and would not be appliedSo as my payment sits in limbo more interest is accrued making quicken loans richerI would advise no one to deal with his companyThey are not truthful and deceiving
These folks are pros and have figured out a formula to make a loan process as painless and straightforward as possible They divide up all the tasks and have assigned people to follow through with you at every turn; the loan officer, the service rep, the title rep The loan officer had me committed to the process almost immediately, and the service rep followed every step, with back-ups from the simplified online check lists I still had to do a lot of work to track down and upload documents, but some of the documents Quicken Loans was able to grab online This was the simplest and most straightforward refinance I have ever done I definitely recommend Quicken Loans
Quicken loans was very quick and swift with my refinance I have used them in the past and now I know why I keep going back Very speedy and they always keep you posted on the progress Awesome service and even though most of the contact is on line, it is still very personal and sincere
I would reccommend Quicken Loans to anyone for a home mortgage They communicated professionally and at the correct timesI had all the information I needed in plenty of time to review it before closing
I am a hard customer, since customer service seems to be a thing of the past, so I would not be reccomending Quicken Loans if they were not worth it
If youre looking for a mortgage, or refinance, definitley contact Quicken Loans and see what they can do for you
Customer service was ok..My experience with the whole loan process was subparThere were many times throughout the loan that my loan specialists I were dealing with did not communicate well with each otherEach loan specialist told me something differentI was so glad when it was all over I was getting very stressed by all this
I read a lot about Quicken before I decided to go with them, but they did what they said they were going to do and we closed on time No complaints whatsoever
We are extremely happy with our entire loan process through Quicken Loans My husband and I worked with mortgage banker James DeBartolo and he was more than helpful and very efficient He explained everything to us in great detail and was easy to communicate with and contact
Easy Streamlined Great assistance Would highly recommend
Very easy to work with this whole process of buying a house Would highly recommend !!!
A quick and easy process for submitting information and getting approvedThe time getting to a closing was much longer and we almost missed our day lock period
Quick and easy process Wonderful experience!
I applied for a loan in March 2016, gave the a $deposit for appraisals what have youI specifically asked my Quicken Loan banker TYLER, would you keep this money if I am not approved, he says "oh no, you are approved we don't do this, we won't ask you for this money unless you are approved" well the approval became a denial and low and behold they kept my money saying the banker TYLER never said the words that I would be refunded the moneyI said now you are playing tic for tat, because those EXACT words didn't come from his mouth, I can't get my money backBEWARE, DON'T GIVE THEM MONEY! You will be sorry!
I am so grateful for all the help we received while going through the refinance processRiley, Boyd, and closing team were very courteous, answered questions we had in a timely manner, and their friendly positive attutude got us through the process quickly and stressfreeAgain, Thank you very much!!!
I was very pleased with my experience with Quicken Loan
I have used Quicken Loans times in the last decade or soThe customer service has always been outstanding! The website is very easy to use to e-sign and view your documentsThe entire process is quick and painlessI think that Quicken Loans is the best thing since sliced bread, and I have highly recommended them to friends and family over the yearsI love the fact that they track your loan, and if a better opportunity comes along to refinance at a lower rate, they contact you to see if a new deal makes sense for you with no pressureAs with anything in this world, you the consumer - must be proactive and check your emails every day while the loan is in process and take the necessary steps (water tests, uploading the documents they require) if you want to keep the process rolling along without any delaysThere is one 'constructive criticism' that I have shared with Quicken over the years - I wish they had live loan support 24/I work an off shift and sometimes had to get up early or stay up late to speak directly to someone on my customer care or loan closing teamEmail is fine, but sometimes folks have a question that cannot wait until the office opens in the morningOther than that one small gripe, Quicken Loans has always surpassed my expectations and treated me like a valued customerFIVE STARS!
They were exceptional throughout the process and still areQuicken Loans is the accessible vendor I've ever worked withThey answer the phone when you call and are very knowledgeableFirst rate in every area
On March 4th, I contacted Quicken Loans with interest in purchasing a second home in the lakes region in New Hampshire Within that day I was pre-approved and able to make an offer on the property We closed on that house on April 14th, I was extremely pleased with the service, level of knowledge and respect I was given through out the entire process I will use this company from now on
Absolute worst decision I have ever made was choosing Quicken Loans as my mortgage company We signed a contract stating we would be LOCKED in an interest rate of at a loan amount of Later they randomly raise that amount to 4.99, and when I talk with them about lowering it to the amount we discussed when we signed all the documents (kind of locking me into using them as my lender due to how close closing was), they wanted us to "buy down" our interest ratecharging us (3.5% of loan)
There is shady shady stuff going on here, and the miscommunication is unreal, I can talk to a guy on the phone and all of my documents reflect something completely different than the conversation we had
Communication is poor, they make PROFITABLE decisions once all documents are signed with the intent to move forwardI strongly regret picking this mortgage company
All they care about are the numbersNot about the person and what they have been through in lifeIt is not worth the time and effort for this companyHow do they get such good ratings!?
We had an easy time dealing with Quicken Loans! It seemed they wanted a lot more info than when we originally purchased our home
I am five months paid in advance on my mortgageWhile in the hospital I received an email stating my escrow increased raising my paymentIt also stated I could pay the difference of the increase in one lump sum or have my mortgage payment increased to pay the differenceI sent a check immediately which quicken loans received then I receive a statement not reflective my August payment or my payment for the increaseRip off, yesWhen I called I was told my payment was in suspense and would not be appliedSo as my payment sits in limbo more interest is accrued making quicken loans richerI would advise no one to deal with his companyThey are not truthful and deceiving
These folks are pros and have figured out a formula to make a loan process as painless and straightforward as possible They divide up all the tasks and have assigned people to follow through with you at every turn; the loan officer, the service rep, the title rep The loan officer had me committed to the process almost immediately, and the service rep followed every step, with back-ups from the simplified online check lists I still had to do a lot of work to track down and upload documents, but some of the documents Quicken Loans was able to grab online This was the simplest and most straightforward refinance I have ever done I definitely recommend Quicken Loans
Quicken loans was very quick and swift with my refinance I have used them in the past and now I know why I keep going back Very speedy and they always keep you posted on the progress Awesome service and even though most of the contact is on line, it is still very personal and sincere
I would reccommend Quicken Loans to anyone for a home mortgage They communicated professionally and at the correct timesI had all the information I needed in plenty of time to review it before closing
I am a hard customer, since customer service seems to be a thing of the past, so I would not be reccomending Quicken Loans if they were not worth it
If youre looking for a mortgage, or refinance, definitley contact Quicken Loans and see what they can do for you
Customer service was ok..My experience with the whole loan process was subparThere were many times throughout the loan that my loan specialists I were dealing with did not communicate well with each otherEach loan specialist told me something differentI was so glad when it was all over I was getting very stressed by all this
I read a lot about Quicken before I decided to go with them, but they did what they said they were going to do and we closed on time No complaints whatsoever