My experience from the first phone call till my closing was a positive oneLina and Molly handled my first few steps in the progress very politely and professionallyThese two women made me feel so good while talking with themI would recommend quicken loans to family and friendsThe team that I had was by far the most outstanding and courteous that I have ever dealt with
Outstanding experience! Especially with the regulatory environment we are in with mortgage The Quicken Loans experience was well communicated with no surprises I am pleased and would highly recommend
Overall, my experience was positive We experienced some issues at the closing as Quicken Loans had incorrectly drawn up some of the closing documents which had to be redrafted by Quicken Loans and transmitted to the title company before we could finish our settlement With the exception of the time lost waiting on the documents to be redrafted and transmitted, the issue was resolved satisfactorily
We had a very good experience with our loan I did think it was a bit long Everyone was very professional and kind I thought the followup was excellent I liked the way the company kept me informed in what was happening and did respond quickly to my questions
Wonderful experience! I am in my sixties and have purchased homes and refinanced many times This was by far the best experience I have had I was hesitant because it was all done via the internet and mail I was assigned a team of experts in the process and could access them anytime I didn't have to because they checked in with me often I used the Quicken Loans app which listed all paperwork and progress every step of the way It was great to be able to access loan documents anytime I wanted They arranged for a notary to come to my home A few days before the notary arrived I received a package of documents, one for me and one for the notary
My documents were in a tabbed folder, each tab listing the document contents
Oh, and I got a terrific rate as well Was able to lock it in, and when the appraiser couldn't get it done in time, they extended it at no charge
Exceptional service and exceeded my expectations They would be my first call if I needed another loan
As a first time Home Buyer this experience was beyond what I could have imaginedI've heard so many horror stories about home buying with banks, but I didnt experience anything like thatCommunication and follow up were flawless and everyone that helped us was very friendlySamantha and Quinn were fantastic and our realtor even said everyone was on pointThank you so much for making this experience headache free!
Quicken Loans made buying our new home a piece of cake! Never has a home loan been this easy from start to finishI loved the My QL linkThis helped me to know the status of my loan the whole wayAll of the loan officers were extremely helpful, friendly & knowledgeMarcus Newman & Jason Price were both wonderful to work withI would highly recommend this company & will definitely use them again in the future
Incredibly fast service, the underwriting and processing timeframe was the fastest I've ever experiencedIncredibly friendly service with a quick response time and I always felt like they cared about me as a person
My first contacts , I felt like a quota needed to be filled by a certain time and date
Once we had an assigned representative it seemed more personal
Mellisa Nounan did a very good job
Customer service was ok..My experience with the whole loan process was subparThere were many times throughout the loan that my loan specialists I were dealing with did not communicate well with each otherEach loan specialist told me something differentI was so glad when it was all over I was getting very stressed by all this
I was very satisfied with the speed and accuracy that QUICKEN LOANS handled my refinance The process was made easy and questions or concerns I had were responded to immediately When the initial terms were unacceptable, they offered another option that was more to my liking and at a reasonable rate The individuals I spoke to or with were very professional and handled everything quickly and professionally
We recently bought a home and used Quicken Loans for financing They were very responsive and knowledgeable Overall positive experience and we would definitely use them again! The folks we dealt with were polite and eager to assist us (Jamie Lange and Danielle Price ) and very professional!
We were very skeptical when they said we would be done in about weeks & that we would not have to spend any out of pocketThey did everything they said & we actually got a little money from themIt was a Great experience!
The process of refinancing was very quick and easyAll of our documents were uploaded online and we were kept in the loop all the timeIf we had any questions we knew who to contact and received answers very quicklyVery satisfied with the process
Inconsistent experience - first person I talked to was great, but I had to jump off the phone for another call Second person I talked to was totally condescending, slow to respond and made even the conversation painful We're under contract, this was the 5th lender I'd spoken to, and given the experience, we're not going with Quicken Loans
Andy was our first person contact with quicken loans, he was very supportive and helpful the entire processes was easy and smooth but have one issue:
we paid off three other loans along with refinancing our home Quicken loans was able to deposit my refund electronically but found out after the fact that the loan payoffs were going to be mailed out they should have been paid electronically also, instead of having large checks being sent thru the mail Then in turn costing me over dollars to mail back out to ensure they were received by the loan companies They had copies of the accounts plus were able to call for pay outs it could have not been that hard to get routing numbers or at least I would have got them for them Never talked about during the closing process
My experience from the first phone call till my closing was a positive oneLina and Molly handled my first few steps in the progress very politely and professionallyThese two women made me feel so good while talking with themI would recommend quicken loans to family and friendsThe team that I had was by far the most outstanding and courteous that I have ever dealt with
Outstanding experience! Especially with the regulatory environment we are in with mortgage The Quicken Loans experience was well communicated with no surprises I am pleased and would highly recommend
Overall, my experience was positive We experienced some issues at the closing as Quicken Loans had incorrectly drawn up some of the closing documents which had to be redrafted by Quicken Loans and transmitted to the title company before we could finish our settlement With the exception of the time lost waiting on the documents to be redrafted and transmitted, the issue was resolved satisfactorily
We had a very good experience with our loan I did think it was a bit long Everyone was very professional and kind I thought the followup was excellent I liked the way the company kept me informed in what was happening and did respond quickly to my questions
Wonderful experience! I am in my sixties and have purchased homes and refinanced many times This was by far the best experience I have had I was hesitant because it was all done via the internet and mail I was assigned a team of experts in the process and could access them anytime I didn't have to because they checked in with me often I used the Quicken Loans app which listed all paperwork and progress every step of the way It was great to be able to access loan documents anytime I wanted They arranged for a notary to come to my home A few days before the notary arrived I received a package of documents, one for me and one for the notary
My documents were in a tabbed folder, each tab listing the document contents
Oh, and I got a terrific rate as well Was able to lock it in, and when the appraiser couldn't get it done in time, they extended it at no charge
Exceptional service and exceeded my expectations They would be my first call if I needed another loan
As a first time Home Buyer this experience was beyond what I could have imaginedI've heard so many horror stories about home buying with banks, but I didnt experience anything like thatCommunication and follow up were flawless and everyone that helped us was very friendlySamantha and Quinn were fantastic and our realtor even said everyone was on pointThank you so much for making this experience headache free!
Quicken Loans made buying our new home a piece of cake! Never has a home loan been this easy from start to finishI loved the My QL linkThis helped me to know the status of my loan the whole wayAll of the loan officers were extremely helpful, friendly & knowledgeMarcus Newman & Jason Price were both wonderful to work withI would highly recommend this company & will definitely use them again in the future
Awesome! Highly recommend to anyone
Incredibly fast service, the underwriting and processing timeframe was the fastest I've ever experiencedIncredibly friendly service with a quick response time and I always felt like they cared about me as a person
My first contacts , I felt like a quota needed to be filled by a certain time and date
Once we had an assigned representative it seemed more personal
Mellisa Nounan did a very good job
Customer service was ok..My experience with the whole loan process was subparThere were many times throughout the loan that my loan specialists I were dealing with did not communicate well with each otherEach loan specialist told me something differentI was so glad when it was all over I was getting very stressed by all this
I was very satisfied with the speed and accuracy that QUICKEN LOANS handled my refinance The process was made easy and questions or concerns I had were responded to immediately When the initial terms were unacceptable, they offered another option that was more to my liking and at a reasonable rate The individuals I spoke to or with were very professional and handled everything quickly and professionally
Very friendly and very easy to work withThis was a very smooth transaction, and they delivered as promised
We recently bought a home and used Quicken Loans for financing They were very responsive and knowledgeable Overall positive experience and we would definitely use them again! The folks we dealt with were polite and eager to assist us (Jamie Lange and Danielle Price ) and very professional!
First time home buyer so I don't really have any experience to base my review onAll in all the process from start to finish was pretty painless
We were very skeptical when they said we would be done in about weeks & that we would not have to spend any out of pocketThey did everything they said & we actually got a little money from themIt was a Great experience!
The process of refinancing was very quick and easyAll of our documents were uploaded online and we were kept in the loop all the timeIf we had any questions we knew who to contact and received answers very quicklyVery satisfied with the process
Inconsistent experience - first person I talked to was great, but I had to jump off the phone for another call Second person I talked to was totally condescending, slow to respond and made even the conversation painful We're under contract, this was the 5th lender I'd spoken to, and given the experience, we're not going with Quicken Loans
Andy was our first person contact with quicken loans, he was very supportive and helpful the entire processes was easy and smooth but have one issue:
we paid off three other loans along with refinancing our home Quicken loans was able to deposit my refund electronically but found out after the fact that the loan payoffs were going to be mailed out they should have been paid electronically also, instead of having large checks being sent thru the mail Then in turn costing me over dollars to mail back out to ensure they were received by the loan companies They had copies of the accounts plus were able to call for pay outs it could have not been that hard to get routing numbers or at least I would have got them for them Never talked about during the closing process
This is 2nd loan with QuickenVery happy with service and process