I expected some level of stress during the process of refinancing
I went to other lenders for helpNone even came close to the level of customer service than quickenloans
They made the whole process easier
Outstanding serviceThey are responsive and the whole process is handled quicklyEverything is done on line (except the closing when the title agent meets you) and all phone calls are promptly returnedYou can look further but you won't get better service anywhere
We were pleased with Quicken Loans I'm happy to do business with they made the process quick and explained it all I would give them five stars thank you Dave Corey
I submitted an online application and followed up the next day with a phone callI was connected with a Senior loan officer named Everett in DetroitThankfully the conversation was recorded so that it can be reviewedHe was beyond unprofessional and read back my entire SSN!!! When I pointed out that I was unsure of his qualifications he became defensive and I asked to speak to his supervisorAt first he tried to say he didn't have one but eventually I was able to speak to someone in client relationsLong story short is they lost a customer over the unprofessional behavior of their senior loan officier
We have been very pleased with Quicken: the people we dealt with explained everything clearly, answered all our questions promptly and thoroughly, and delivered everything as promised
Avoid at all costs applying for a loan with this company First: they heard my high credit score and immediately wanted my business However, turns out they did not offer the most competitive rate for a refinance loan (found out after they did not complete their work by the contracted date) Then, it was not until the day AFTER the 'close by' date did their 'other' team seem to care I provided all documentation to them weeks before the 'close' date - and they sat on it until days had passed When I asked for my deposit, I was advised it was for the credit report and the appraisal and the balance could be refunded I asked for the receipts for the credit report and appraisal - and instead of 'personal' response was told to now call their 1-number DO NOT USE THIS COMPANY FOR YOUR LOAN PURPOSES
I cannot believe how fast and seamlessly the whole application through closing was.They know what they are doing and the result is you don't have to wait for days for answersI was very, very impressedI don't believe this experience could have been any better
We had a very good experience with QuickenThey were recommended to us by my husband's brother who is in the mortgage business himselfQuicken made it fairly painless to purchase our dream retirement home in Hawaii They seem very thorough, and stay in close contactThey are easy to reach and answer all questions promptly
This was a great experience...All went smoothly and our loan specialist, Rachel Spaccarotelli was a pleasure to work withHer guidance was clear and timely
The experience was great everything and every step of the way you were helped if any questionsThe process made it easy as I am handicapped and hard for me to get aroundDoing it online made it so easy for meI would recommend it to those like me as they made it very accomodating
I had mixed reviews pertaining to QLBeing a first time home buyer, my first agent Marc Nwas great in the beginning, but later became hard to reach, an barely returned my callsMy next agent Josh Pwas always available, but at times seemed frustrated by me asking several questions, an I didn't always feel like Josh was working as fast to get me closed, but my absolute worst experience was with Courtney Milner, my agent an I asked if we could omit the repair of the air conditioning, she said she'll submit the request an call me within days, it was weeks before I spoke with her, and she only offered an apology AFTER I brought it to her attention, very nonchalantlyBut the most positive experience I had was with Emily SeminettiSHE WAS GREAT!!! I only dealt with her approximately days, she followed up with me, she seemed to make things happenMy loan was up against the clock to close, an I truly believe it would not have closed in time, if not for Emily! I was more impressed with her in days than with Marc,Josh, or Courtney in 4months
I had a very good experienceI did a refi on a mortgage loan that was with QuickenIt went quickly and communication was very goodThe only thing that bothered me was they asked for something that they had from my refi in Apparently they didn't connect my old information with the newThey asked for a signature from my husband who passed away in and then a copy of his death certificateHis name was removed from the mortgage in (quite a process), so Quicken had all that information Other than that, everything went well
I felt the loan process was very professional All people I interfaced with were competent, helpful and friendly Large part of the communications was on line but when I had questions I could reach them by phone easily and I was assigned specific individuals in each phase of the loan process which resulted in an efficient and friendly working relationship
I expected some level of stress during the process of refinancing
I went to other lenders for helpNone even came close to the level of customer service than quickenloans
They made the whole process easier
Outstanding serviceThey are responsive and the whole process is handled quicklyEverything is done on line (except the closing when the title agent meets you) and all phone calls are promptly returnedYou can look further but you won't get better service anywhere
They were very professional, and made the entire process easy to understand
We were pleased with Quicken Loans I'm happy to do business with they made the process quick and explained it all I would give them five stars thank you Dave Corey
We have a great experienceselection with QLThey have great support teamThanks to kyonna gibbs,Auriel Robinson , and the rest of the team
Quicken was very efficient and professional in all phases of my transaction I would recommend them highly
I submitted an online application and followed up the next day with a phone callI was connected with a Senior loan officer named Everett in DetroitThankfully the conversation was recorded so that it can be reviewedHe was beyond unprofessional and read back my entire SSN!!! When I pointed out that I was unsure of his qualifications he became defensive and I asked to speak to his supervisorAt first he tried to say he didn't have one but eventually I was able to speak to someone in client relationsLong story short is they lost a customer over the unprofessional behavior of their senior loan officier
We have been very pleased with Quicken: the people we dealt with explained everything clearly, answered all our questions promptly and thoroughly, and delivered everything as promised
My experience with Quicken Loans was fabulous
Avoid at all costs applying for a loan with this company First: they heard my high credit score and immediately wanted my business However, turns out they did not offer the most competitive rate for a refinance loan (found out after they did not complete their work by the contracted date) Then, it was not until the day AFTER the 'close by' date did their 'other' team seem to care I provided all documentation to them weeks before the 'close' date - and they sat on it until days had passed When I asked for my deposit, I was advised it was for the credit report and the appraisal and the balance could be refunded I asked for the receipts for the credit report and appraisal - and instead of 'personal' response was told to now call their 1-number DO NOT USE THIS COMPANY FOR YOUR LOAN PURPOSES
I cannot believe how fast and seamlessly the whole application through closing was.They know what they are doing and the result is you don't have to wait for days for answersI was very, very impressedI don't believe this experience could have been any better
We had a very good experience with QuickenThey were recommended to us by my husband's brother who is in the mortgage business himselfQuicken made it fairly painless to purchase our dream retirement home in Hawaii They seem very thorough, and stay in close contactThey are easy to reach and answer all questions promptly
Awesome! Highly recommend to anyone
Great company, quick and easy loan closing
This was a great experience...All went smoothly and our loan specialist, Rachel Spaccarotelli was a pleasure to work withHer guidance was clear and timely
The experience was great everything and every step of the way you were helped if any questionsThe process made it easy as I am handicapped and hard for me to get aroundDoing it online made it so easy for meI would recommend it to those like me as they made it very accomodating
I had mixed reviews pertaining to QLBeing a first time home buyer, my first agent Marc Nwas great in the beginning, but later became hard to reach, an barely returned my callsMy next agent Josh Pwas always available, but at times seemed frustrated by me asking several questions, an I didn't always feel like Josh was working as fast to get me closed, but my absolute worst experience was with Courtney Milner, my agent an I asked if we could omit the repair of the air conditioning, she said she'll submit the request an call me within days, it was weeks before I spoke with her, and she only offered an apology AFTER I brought it to her attention, very nonchalantlyBut the most positive experience I had was with Emily SeminettiSHE WAS GREAT!!! I only dealt with her approximately days, she followed up with me, she seemed to make things happenMy loan was up against the clock to close, an I truly believe it would not have closed in time, if not for Emily! I was more impressed with her in days than with Marc,Josh, or Courtney in 4months
Great experience would recommend Quicken Loans Rocket mortgage program, outstanding customer service
I had a very good experienceI did a refi on a mortgage loan that was with QuickenIt went quickly and communication was very goodThe only thing that bothered me was they asked for something that they had from my refi in Apparently they didn't connect my old information with the newThey asked for a signature from my husband who passed away in and then a copy of his death certificateHis name was removed from the mortgage in (quite a process), so Quicken had all that information Other than that, everything went well
I felt the loan process was very professional All people I interfaced with were competent, helpful and friendly Large part of the communications was on line but when I had questions I could reach them by phone easily and I was assigned specific individuals in each phase of the loan process which resulted in an efficient and friendly working relationship