Excellent experienceQuick and easy the on line app kept me informed on how the loan was progressing and when I needed to provide anythingI highly recommend using them
Not the best place to go for an investment property loanInitial contact was great, but after submitting requested documents (some multiple times) and getting an initial closing statement, was shocked at the lender fees Inquiry gave only generic comments regarding government requirements, etc Advances were prepaid and too much time had elapsed to change lendersFurther, when final documents were reviewed the "phone application" omitted financial information that borrower feels would have been beneficial to underwriting, and possibly lender fee adjustments
My wife and I were lied too about the deposit we were requested to give in the form of a $cash transferThe representative assured us we would receive that money back at closing and he would note it to insure it was a cash returnthe loan process went for about mounts ( the longest I have ever been through a refi) and they frequently asked for data I sent a few times before.We were also miss lead about the inspection requirement, being told we did not need one to being told we need on ASAPthis has been the most incompetent loan closing I have been through and I have no trust for this companythis is a shame because this is the start of our business venture with Quicken Loans INC
Working with Quicken Loans was a great experience for me being a first time home ownerThe staff made sure they touched basis with me almost daily to let me know what was going on with my loan processIf there was something I didn't understand, they explained it to meI would recommend Quicken Loans to anyone who is looking to purchase or refinance a home
My experience with Quicken Loans was excellent! I received immediate responses to any messages I left, any questions I had! I was handled professionally and always felt that Quicken Loans had my best interests at heart! My loan was processed very quickly! I could not be happier with my experience and I would recommend Quicken Loans to anyone! Thank You Quicken Loans!
We have been very pleased with Quicken: the people we dealt with explained everything clearly, answered all our questions promptly and thoroughly, and delivered everything as promised
I found the process of getting a new loan on a new home to be quick The people working for Quicken are knowledgeable and courteous Very positive experience
My experience with Quicken Loans, has been so positive both times I have used their services
I was recommended by a friend , and I must say she was correct about the efficiency in which my application was tended to
Second time around , I became stranded out of state, due to weather I was going to miss my closing , and unsure when I would be able to reschedule ?
A Quicken Loans Repwas available to come to the residence I was at , and I made my closing on time
In all aspects I found them professional, transparent , and pleasant to work with
My experience with Quicken Loans was excellentThey are very professional and theralQuicken Loans does a thorough back ground investigationThey will find out things about you that you may not knowI highly recommend them
Very happy with Quicken Loans and all the people we dealt with! Doug Hornbuckle, Alan Jones and others were personable, professional and knowledgeableClosed our loan in less than weeksEasy, efficient process
I wanted to share a very positive experience that I had with Quicken LoansWe bought our home in financed by an adjustable rate primary mortgage and a second mortgageI tried unsuccessfully over the years to refinance because once I said there was a second mortgage I got the "we cannot touch that." But my quicken loan specialist listened and heard me out and found a way to help us refinanceThe electronic process was seamless and transparent, and went without a hitch: from processing the application, to reviewing and signing documentation, to the closingI would highly recommend Quicken Loans for all mortgage financing needs
My experience with Quicken Loans was phenomenalQuicken Loans personnel kept me informed on every detail of the refinancing my home The Quicken Loans website was very customer friendly and if I ever had any questions my Client Care Specialist, Salvatore Militello was there to answer my questions And if he couldn't answer my question, Joseph Caruso the President's Club Mortgage Broker was a phone call away! Let me leave it this way, "These guys are good"!!!
Our mortgage manager, David Hwas excellent, courteous, and very business-like Our Senior Financial Advisor, MsTiffany Thomas was a bully, condesending, and unprofessional She kept hammering my wife over and over again about $& $charges that had been paid in January, to a Zero balance She demanded zero balance statements to VERIFY that they had been paid I told her JCPenney's didn't send Zero balance statements Tiffany was surprised! Additionally, if I couldn't get her statements quick enough, her Hammer Line always was "if you can't get me the information quicker, it will delay the closing date"Prior to closing we paid out homeowners, wind and hail, and flood insurance Our agent sent all information to Tiffany, and was being questioned about information Tiffany had in her hands, if she would read the paperwork The loan went through at 2.99%
Terrible company! They actually put the wrong property on the loanWe went to sell that property but couldn't because the loan was on itWe had to hire an attorney to have it changed to the correct propertyThen they changed it and forged our signatures!! They refuse to do anything to reimburse us for all our problemsThey just don't careI would never consider getting another loan with Quicken
Quicken contacted me about a intrest reduction and lower monthly payments I agreed to do so and all was good except when we were told that we would get our dollars back from escrow account This went on for a week and we planed to use that extra on payment to clear out a credit card and all of a sudden we were told that we would not get it and if we did the payment would be increased from what we agreed This went on and we were told more times we would get it and then told NO YOU WILL NOT GET IT unless we raise the monthly payment We did not get it and it left a little bitter taste in my mouth I liked everyone that I talked to about everything it just is not good to say you will get it and back it up more times and then say no way People count on what they are told
Excellent experienceQuick and easy the on line app kept me informed on how the loan was progressing and when I needed to provide anythingI highly recommend using them
I would like to thank all of the people that work on my mortgage
Things went smoothly with my refinanceHad no problemsGreat team of support staff to work with
Not the best place to go for an investment property loanInitial contact was great, but after submitting requested documents (some multiple times) and getting an initial closing statement, was shocked at the lender fees Inquiry gave only generic comments regarding government requirements, etc Advances were prepaid and too much time had elapsed to change lendersFurther, when final documents were reviewed the "phone application" omitted financial information that borrower feels would have been beneficial to underwriting, and possibly lender fee adjustments
My wife and I were lied too about the deposit we were requested to give in the form of a $cash transferThe representative assured us we would receive that money back at closing and he would note it to insure it was a cash returnthe loan process went for about mounts ( the longest I have ever been through a refi) and they frequently asked for data I sent a few times before.We were also miss lead about the inspection requirement, being told we did not need one to being told we need on ASAPthis has been the most incompetent loan closing I have been through and I have no trust for this companythis is a shame because this is the start of our business venture with Quicken Loans INC
Working with Quicken Loans was a great experience for me being a first time home ownerThe staff made sure they touched basis with me almost daily to let me know what was going on with my loan processIf there was something I didn't understand, they explained it to meI would recommend Quicken Loans to anyone who is looking to purchase or refinance a home
My experience with Quicken Loans was excellent! I received immediate responses to any messages I left, any questions I had! I was handled professionally and always felt that Quicken Loans had my best interests at heart! My loan was processed very quickly! I could not be happier with my experience and I would recommend Quicken Loans to anyone! Thank You Quicken Loans!
We have been very pleased with Quicken: the people we dealt with explained everything clearly, answered all our questions promptly and thoroughly, and delivered everything as promised
I found the process of getting a new loan on a new home to be quick The people working for Quicken are knowledgeable and courteous Very positive experience
I had reservations but, this was an easy process & ALL the people were helpful & friendly! Thanks
My experience with Quicken Loans, has been so positive both times I have used their services
I was recommended by a friend , and I must say she was correct about the efficiency in which my application was tended to
Second time around , I became stranded out of state, due to weather I was going to miss my closing , and unsure when I would be able to reschedule ?
A Quicken Loans Repwas available to come to the residence I was at , and I made my closing on time
In all aspects I found them professional, transparent , and pleasant to work with
This is 2nd loan with QuickenVery happy with service and process
My experience with Quicken Loans was excellentThey are very professional and theralQuicken Loans does a thorough back ground investigationThey will find out things about you that you may not knowI highly recommend them
Very happy with Quicken Loans and all the people we dealt with! Doug Hornbuckle, Alan Jones and others were personable, professional and knowledgeableClosed our loan in less than weeksEasy, efficient process
I wanted to share a very positive experience that I had with Quicken LoansWe bought our home in financed by an adjustable rate primary mortgage and a second mortgageI tried unsuccessfully over the years to refinance because once I said there was a second mortgage I got the "we cannot touch that." But my quicken loan specialist listened and heard me out and found a way to help us refinanceThe electronic process was seamless and transparent, and went without a hitch: from processing the application, to reviewing and signing documentation, to the closingI would highly recommend Quicken Loans for all mortgage financing needs
My experience with Quicken Loans was phenomenalQuicken Loans personnel kept me informed on every detail of the refinancing my home The Quicken Loans website was very customer friendly and if I ever had any questions my Client Care Specialist, Salvatore Militello was there to answer my questions And if he couldn't answer my question, Joseph Caruso the President's Club Mortgage Broker was a phone call away! Let me leave it this way, "These guys are good"!!!
Our mortgage manager, David Hwas excellent, courteous, and very business-like Our Senior Financial Advisor, MsTiffany Thomas was a bully, condesending, and unprofessional She kept hammering my wife over and over again about $& $charges that had been paid in January, to a Zero balance She demanded zero balance statements to VERIFY that they had been paid I told her JCPenney's didn't send Zero balance statements Tiffany was surprised! Additionally, if I couldn't get her statements quick enough, her Hammer Line always was "if you can't get me the information quicker, it will delay the closing date"Prior to closing we paid out homeowners, wind and hail, and flood insurance Our agent sent all information to Tiffany, and was being questioned about information Tiffany had in her hands, if she would read the paperwork The loan went through at 2.99%
Terrible company! They actually put the wrong property on the loanWe went to sell that property but couldn't because the loan was on itWe had to hire an attorney to have it changed to the correct propertyThen they changed it and forged our signatures!! They refuse to do anything to reimburse us for all our problemsThey just don't careI would never consider getting another loan with Quicken
Quicken contacted me about a intrest reduction and lower monthly payments I agreed to do so and all was good except when we were told that we would get our dollars back from escrow account This went on for a week and we planed to use that extra on payment to clear out a credit card and all of a sudden we were told that we would not get it and if we did the payment would be increased from what we agreed This went on and we were told more times we would get it and then told NO YOU WILL NOT GET IT unless we raise the monthly payment We did not get it and it left a little bitter taste in my mouth I liked everyone that I talked to about everything it just is not good to say you will get it and back it up more times and then say no way People count on what they are told
My refinance with Quicken Loans was very good experience I would absolutely recommend Quicken Loans