Basically everything was fast, easy, with each step well informed The only negative was the closing They had hired a 3rd party agent who was, VERY late, did not communicate well at all, and was only able to read exactly what was written on a piece of paper in front of him Hire better closers!
We were very satisfied with Quicken Loans - their entire team was very helpful, kept us informed through all stages of the mortgage refinance process I wouldn't hesitate to recommend them to anyone
I couldn't be happier with my refinance experience with Quicken Loans They kept me informed every step of the way Anytime I had a question and e-mailed them it wasn't minutes before someone actually called me instead of just responding to my e-mail If I ever move and need another home loan my first call would be to Quicken Loans
The experience we had with Quicken Loans was easy and fast We just had a bad experience with one our credit files not updated in system and that is what delayed our closing But with Quicken Loans we would most definitely use them again
Thank you Quicken Loans !!
Even though we had to submit lots of paperwork daily for a week and a half it was a very good experienceWe were first time home buyers and they were very helpful, especially Andrew weber, he went above and beyond for us
The entire process was well explained, and I received excellent customer service in answering my questions Documents were only requested once, and handoffs between departments were well explained and smooth
From beginning to end was an easy, amazing, positive processIt took days from my first phone call about refinancing possibilities to the day the lawyer came to my kitchen table to sign the final papers Wow!
We had a very good experience using Quicken Loans to refinance our mortgageThe process was very well laid out, organized and quickIt took far less time than going through a bank or credit unionWe were completely satisfied with the results and would recommend Quicken Loans to anyone looking to refinance or buy
Quicken Loans during the loan process seemed to want to help us, but then after a lower than expected appraisal, they became very distant and lost interest in us So we gathered comparison home sales of recently sold homes in our area, close to our homes criteria, and sent them to the Mortgage Banker who was previously working with us We followed up by contacted him to ensure what we faxed got to him He assured us what we sent was received and he would forward them to a Loan Specialist for review That was the last we heard from Quick Loans We emailed and left phone messages with the Mortgage Banker to give us a call back Guess it fell on deaf ears That's just bad business
Rocket Loans by Quicken loans is a bunch of hourly rate kids "playing" grown ups They will not go "out of the box" to help
They fully understood my problem as my income is from a Chinese company and I do not have a "pay stub" to show them
I did however, send them a bank advise for my monthly wire from my bank showing my income (two months and offered several more months) While they understood this was my income and said they saw it, their system would not accept anything else than a pay stub or deposit stub Well as we all know, a monthly incoming wire from my employer in China is a deposit stub They system kicked it out, the supervisor said she could not over-ride I suppose if you don't work for Wal-Mart and have a weekly pay check, you make too much for their system Is! Good luck dealing with this kind of mentality aka "Yes I agree with you, but the system does not."
Basically everything was fast, easy, with each step well informed The only negative was the closing They had hired a 3rd party agent who was, VERY late, did not communicate well at all, and was only able to read exactly what was written on a piece of paper in front of him Hire better closers!
We were very satisfied with Quicken Loans - their entire team was very helpful, kept us informed through all stages of the mortgage refinance process I wouldn't hesitate to recommend them to anyone
I couldn't be happier with my refinance experience with Quicken Loans They kept me informed every step of the way Anytime I had a question and e-mailed them it wasn't minutes before someone actually called me instead of just responding to my e-mail If I ever move and need another home loan my first call would be to Quicken Loans
The experience we had with Quicken Loans was easy and fast We just had a bad experience with one our credit files not updated in system and that is what delayed our closing But with Quicken Loans we would most definitely use them again
Thank you Quicken Loans !!
Even though we had to submit lots of paperwork daily for a week and a half it was a very good experienceWe were first time home buyers and they were very helpful, especially Andrew weber, he went above and beyond for us
Very easy and lian officer was always available
The entire process was well explained, and I received excellent customer service in answering my questions Documents were only requested once, and handoffs between departments were well explained and smooth
From beginning to end was an easy, amazing, positive processIt took days from my first phone call about refinancing possibilities to the day the lawyer came to my kitchen table to sign the final papers Wow!
We had a very good experience using Quicken Loans to refinance our mortgageThe process was very well laid out, organized and quickIt took far less time than going through a bank or credit unionWe were completely satisfied with the results and would recommend Quicken Loans to anyone looking to refinance or buy
Quicken Loans during the loan process seemed to want to help us, but then after a lower than expected appraisal, they became very distant and lost interest in us So we gathered comparison home sales of recently sold homes in our area, close to our homes criteria, and sent them to the Mortgage Banker who was previously working with us We followed up by contacted him to ensure what we faxed got to him He assured us what we sent was received and he would forward them to a Loan Specialist for review That was the last we heard from Quick Loans We emailed and left phone messages with the Mortgage Banker to give us a call back Guess it fell on deaf ears That's just bad business
Good communicationSteady follow throughGood experience
Excellent experience Estimates were honored Process was completed in my home no need to go to a title company Excellent customer service
I feel the communication is great at firstBut you always get passed to another person and then the communication fails
Excellent serviceOn top of business from beginning to end of application process
Quicken loans are great to work with! They always answered any questions we had very quicklyWe always talked to real people!
Great and easy to do business with
Rocket Loans by Quicken loans is a bunch of hourly rate kids "playing" grown ups They will not go "out of the box" to help
s! Good luck dealing with this kind of mentality aka "Yes I agree with you, but the system does not."
They fully understood my problem as my income is from a Chinese company and I do not have a "pay stub" to show them
I did however, send them a bank advise for my monthly wire from my bank showing my income (two months and offered several more months) While they understood this was my income and said they saw it, their system would not accept anything else than a pay stub or deposit stub Well as we all know, a monthly incoming wire from my employer in China is a deposit stub They system kicked it out, the supervisor said she could not over-ride I suppose if you don't work for Wal-Mart and have a weekly pay check, you make too much for their system I
We had a very positive experience in obtaining a mortgage with Quicken Loans Representatives were helpful and responsive Escrow closed on time!
I had a wonderful experience in securing my loan through Quicken LoansMy representatives Patrick and Wes were fantastic and made the process easy
They did an amazing job with helping me purchase my first home