We had a great experience with Quicken LoansWe used them to purchase a house, and they were helpful the whole way through the processTheir online platform was very easy to useThey answered any questions we had and stayed in close contact with anything doing with the loanI would definitely use them again and will recommend them to family and friends
Quicken has never been anything other than a problem for my wife and IWhen we first bought our hour it was an odd situationWe were buying the house from my mother-in-law who was on disability and couldn't afford the house and we were paying all of the billsBecause of that we had to make many modifications to the house to get it to pass inspection and pay out of pocket for itAfter making said modifications we assumed, and were assured multiple times over, that the closing process would be quickIt was notWe started the process in August and didn't get it finally closed until the day before ChristmasNo matter how many documents we gave them they always magically needed something else and the day we were supposed to close they sent an email to my mother-in-law asking he to bring a check for several thousand dollars for closing fees, that obviously being on disabilities she did not haveThey had to rework the loan so that we had to pay the fees and when we finally did go to close and they sent a notary to the house she only had half the documents and she had to use our printer to print them outThat may not be Quickens fault but still it quite unprofessionalFast forward almost two years and Quicken calls my wife out of the blue and says that we have been good customers and they have reviewed our account and have seen that our credit scores have risen, at no time did we authorize them to check our scores so either this was a lie or they did it without our consent, and they would like us to refinanceMy wife's first question is how much is this going to cost? The response: It will cost you nothingSecond question: We are looking at buying new vehicles How is this going to affect this process? The response: It isn't going toThis was three months ago They had to appraise the house again, which we were fine withWe did get two used vehicles and gave them the loan information times before they accepted itThe kept asking for personal information over and over along with bank statements and pay stubs (nothing has changed in the less than two years we've had the loan through them)And all of a sudden we needed to come up with $1000+ for "closing costs"Four times they asked us for these "closing costs" and each time when we pushed back we would get a call from a "Customer Solutions Specialist" who would tell us it was a mistake and we didn't owe thatThis final time they asked for the money I told them I wasn't paying itOur account representative sent me a document said the money was not for closing costs but for the rest of our property taxes for the year, even though the new loan would be through them and we already had an escrow account that we had been paying into and would continue to do so with this loan, and the document gave us a breakdown of the new loanreviewing the document I found that the amount that the loan was for was almost $MORE than what we currently owed on our mortgage dues to fees that were owed for the loan processI called the "Customer Solutions Specialist" and he told me that there was a mistake and we didn't have to pay off our property taxes because they were prepaid at the beginning of the year and the $fee was a mistake and we wouldn't owe thatI asked about the $in fees that we were not told about, and we were told from the beginning that there wouldn't be any fees, and I was told that it was the fee for the loan process and by doing this loan process that they were going to save me $10,I told him that this doesn't make much senseUsing their own amortization calculator on the Quicken site I inputted the numbers and it only showed me that I would be saving $in interest and that was with it taking into account that I always pay more than what my monthly payment is so I'm not sure where I am saving $10,by refinancing when they are lowering my interest rate by less than half a percent and then increasing the loan amount but more than $When I explained this to him he got an attitude with me and tried to force the issue and I told him to cancel the refinance request because I would not be signing or uploading any documents from now onHe told me he would if that's what I wanted and I said I did and he hung upI will never deal with this company againHopefully in the next years we will be moving to a bigger house to supports our growing family and we'll go through a real bank
I am a first time home buyer and absolutely loved the quality, speed, and customer serviceI would and have recommended Quicken to anyone in the market for a home
Quicken Loans was wonderful throughout the entire process most importantly I did not feel as though I was being cheated lied to or ripped off it was a straightforward business transaction without a hint of dishonesty this is very very important honesty in business is the whole of business
Very quick and thorough service from first phone call to closing agent coming to my house Online messages helped keep things moving I would recommend Quicken Loans for refinancing again
It was the BestI would highly recommend Quicken loans to all who need a home loan They do exactly what they say And their website lets you know what current status is or what they need from you
The online experience was really awesomeThe process was quick and efficientCompared to my first mortgage, this process took a tenth of the time (I was only refinancing, but still...)Then, I had the option to have the closing docs shipped to me and the attorney come to my house to oversee the signingminutes topsAwesome systemHowever, keep in mind that you're negotiating a mortgage, something that will affect your life for the next or yearsBe alert and double check the mathYou might not be getting the best deal for your particular needs, so you have to be aware of rates, market conditions and if it makes sense to pay points for a better rateBasically, you need to do your homework, do your own calculations and discuss with your handler
The representatives were polite and very early in the process proactively reached out to gain my businessThe use of the QL app was helpful to sign and submit documents as I travel often
My experience would have been improved with clear and concise communication (i.e stating that submitting my tax return would expedite the process and later following up with requesting 4506-T to be signed which I had to sign several times due to by QL rep)What prevented me from signing 4506-T from the beginning? Additionally, timely follow up would have made the loan process less frustratingAfter submitting information there would be an approximate week delay if changes/updates were required vs frequent and consistent calls to gain my businessLast as my loan began to proceed forward there was inconsistency between representatives on statusOne representative would state a particular document was sufficient and a different representative would inform me what I originally submitted was not sufficientI would have to resubmit more supporting documentation
My experience with Quicken Loans went very smoothlyThey worked with all the way through the processI appreciated the way they explained everything and was available to answer all of my questionsThe process was QuickEveryone I worked with was very professional through out the entire processI will definitely recommend Quicken Loan to all my friends
Poor communication delayed our closing by a day We weren't informed of this change until the day before That's very frustrating when you've pre-schedule other activities (movers, cable, alarm installation) around the scheduled close date
Excellent customer serviceEffecient and timely
Quick, easy and friendly
I did not expect refinancing on my house was going to be so easy and fastTook less than weeks from start to finish and it went very smoothly
Impressed with knowledge, efficient and was done in great timely manner Thanks Quicken Loans it was great working with you
We had a great experience with Quicken LoansWe used them to purchase a house, and they were helpful the whole way through the processTheir online platform was very easy to useThey answered any questions we had and stayed in close contact with anything doing with the loanI would definitely use them again and will recommend them to family and friends
Quicken has never been anything other than a problem for my wife and IWhen we first bought our hour it was an odd situationWe were buying the house from my mother-in-law who was on disability and couldn't afford the house and we were paying all of the billsBecause of that we had to make many modifications to the house to get it to pass inspection and pay out of pocket for itAfter making said modifications we assumed, and were assured multiple times over, that the closing process would be quickIt was notWe started the process in August and didn't get it finally closed until the day before ChristmasNo matter how many documents we gave them they always magically needed something else and the day we were supposed to close they sent an email to my mother-in-law asking he to bring a check for several thousand dollars for closing fees, that obviously being on disabilities she did not haveThey had to rework the loan so that we had to pay the fees and when we finally did go to close and they sent a notary to the house she only had half the documents and she had to use our printer to print them outThat may not be Quickens fault but still it quite unprofessionalFast forward almost two years and Quicken calls my wife out of the blue and says that we have been good customers and they have reviewed our account and have seen that our credit scores have risen, at no time did we authorize them to check our scores so either this was a lie or they did it without our consent, and they would like us to refinanceMy wife's first question is how much is this going to cost? The response: It will cost you nothingSecond question: We are looking at buying new vehicles How is this going to affect this process? The response: It isn't going toThis was three months ago They had to appraise the house again, which we were fine withWe did get two used vehicles and gave them the loan information times before they accepted itThe kept asking for personal information over and over along with bank statements and pay stubs (nothing has changed in the less than two years we've had the loan through them)And all of a sudden we needed to come up with $1000+ for "closing costs"Four times they asked us for these "closing costs" and each time when we pushed back we would get a call from a "Customer Solutions Specialist" who would tell us it was a mistake and we didn't owe thatThis final time they asked for the money I told them I wasn't paying itOur account representative sent me a document said the money was not for closing costs but for the rest of our property taxes for the year, even though the new loan would be through them and we already had an escrow account that we had been paying into and would continue to do so with this loan, and the document gave us a breakdown of the new loanreviewing the document I found that the amount that the loan was for was almost $MORE than what we currently owed on our mortgage dues to fees that were owed for the loan processI called the "Customer Solutions Specialist" and he told me that there was a mistake and we didn't have to pay off our property taxes because they were prepaid at the beginning of the year and the $fee was a mistake and we wouldn't owe thatI asked about the $in fees that we were not told about, and we were told from the beginning that there wouldn't be any fees, and I was told that it was the fee for the loan process and by doing this loan process that they were going to save me $10,I told him that this doesn't make much senseUsing their own amortization calculator on the Quicken site I inputted the numbers and it only showed me that I would be saving $in interest and that was with it taking into account that I always pay more than what my monthly payment is so I'm not sure where I am saving $10,by refinancing when they are lowering my interest rate by less than half a percent and then increasing the loan amount but more than $When I explained this to him he got an attitude with me and tried to force the issue and I told him to cancel the refinance request because I would not be signing or uploading any documents from now onHe told me he would if that's what I wanted and I said I did and he hung upI will never deal with this company againHopefully in the next years we will be moving to a bigger house to supports our growing family and we'll go through a real bank
It was fast easy and painlessWonderful people to work with!
I am a first time home buyer and absolutely loved the quality, speed, and customer serviceI would and have recommended Quicken to anyone in the market for a home
Great experience would recommend Quicken Loans Rocket mortgage program, outstanding customer service
Quicken Loans was wonderful throughout the entire process most importantly I did not feel as though I was being cheated lied to or ripped off it was a straightforward business transaction without a hint of dishonesty this is very very important honesty in business is the whole of business
The people with Quicken were all easy to work withI would recommend them to other people
My experience with re-finance couldn't have gone any better My Agent, Harry C was great!
Very quick and thorough service from first phone call to closing agent coming to my house Online messages helped keep things moving I would recommend Quicken Loans for refinancing again
It was the BestI would highly recommend Quicken loans to all who need a home loan They do exactly what they say And their website lets you know what current status is or what they need from you
Fast and easy
The online experience was really awesomeThe process was quick and efficientCompared to my first mortgage, this process took a tenth of the time (I was only refinancing, but still...)Then, I had the option to have the closing docs shipped to me and the attorney come to my house to oversee the signingminutes topsAwesome systemHowever, keep in mind that you're negotiating a mortgage, something that will affect your life for the next or yearsBe alert and double check the mathYou might not be getting the best deal for your particular needs, so you have to be aware of rates, market conditions and if it makes sense to pay points for a better rateBasically, you need to do your homework, do your own calculations and discuss with your handler
The representatives were polite and very early in the process proactively reached out to gain my businessThe use of the QL app was helpful to sign and submit documents as I travel often
My experience would have been improved with clear and concise communication (i.e stating that submitting my tax return would expedite the process and later following up with requesting 4506-T to be signed which I had to sign several times due to by QL rep)What prevented me from signing 4506-T from the beginning? Additionally, timely follow up would have made the loan process less frustratingAfter submitting information there would be an approximate week delay if changes/updates were required vs frequent and consistent calls to gain my businessLast as my loan began to proceed forward there was inconsistency between representatives on statusOne representative would state a particular document was sufficient and a different representative would inform me what I originally submitted was not sufficientI would have to resubmit more supporting documentation
My experience with Quicken Loans went very smoothlyThey worked with all the way through the processI appreciated the way they explained everything and was available to answer all of my questionsThe process was QuickEveryone I worked with was very professional through out the entire processI will definitely recommend Quicken Loan to all my friends
Poor communication delayed our closing by a day We weren't informed of this change until the day before That's very frustrating when you've pre-schedule other activities (movers, cable, alarm installation) around the scheduled close date
Working with Quicken Loan was positive experienceThey are very professional and helpful.I would recommend this business to everyone I know