Very quick and thorough service from first phone call to closing agent coming to my house Online messages helped keep things moving I would recommend Quicken Loans for refinancing again
Quicken has never been anything other than a problem for my wife and IWhen we first bought our hour it was an odd situationWe were buying the house from my mother-in-law who was on disability and couldn't afford the house and we were paying all of the billsBecause of that we had to make many modifications to the house to get it to pass inspection and pay out of pocket for itAfter making said modifications we assumed, and were assured multiple times over, that the closing process would be quickIt was notWe started the process in August and didn't get it finally closed until the day before ChristmasNo matter how many documents we gave them they always magically needed something else and the day we were supposed to close they sent an email to my mother-in-law asking he to bring a check for several thousand dollars for closing fees, that obviously being on disabilities she did not haveThey had to rework the loan so that we had to pay the fees and when we finally did go to close and they sent a notary to the house she only had half the documents and she had to use our printer to print them outThat may not be Quickens fault but still it quite unprofessionalFast forward almost two years and Quicken calls my wife out of the blue and says that we have been good customers and they have reviewed our account and have seen that our credit scores have risen, at no time did we authorize them to check our scores so either this was a lie or they did it without our consent, and they would like us to refinanceMy wife's first question is how much is this going to cost? The response: It will cost you nothingSecond question: We are looking at buying new vehicles How is this going to affect this process? The response: It isn't going toThis was three months ago They had to appraise the house again, which we were fine withWe did get two used vehicles and gave them the loan information times before they accepted itThe kept asking for personal information over and over along with bank statements and pay stubs (nothing has changed in the less than two years we've had the loan through them)And all of a sudden we needed to come up with $1000+ for "closing costs"Four times they asked us for these "closing costs" and each time when we pushed back we would get a call from a "Customer Solutions Specialist" who would tell us it was a mistake and we didn't owe thatThis final time they asked for the money I told them I wasn't paying itOur account representative sent me a document said the money was not for closing costs but for the rest of our property taxes for the year, even though the new loan would be through them and we already had an escrow account that we had been paying into and would continue to do so with this loan, and the document gave us a breakdown of the new loanreviewing the document I found that the amount that the loan was for was almost $MORE than what we currently owed on our mortgage dues to fees that were owed for the loan processI called the "Customer Solutions Specialist" and he told me that there was a mistake and we didn't have to pay off our property taxes because they were prepaid at the beginning of the year and the $fee was a mistake and we wouldn't owe thatI asked about the $in fees that we were not told about, and we were told from the beginning that there wouldn't be any fees, and I was told that it was the fee for the loan process and by doing this loan process that they were going to save me $10,I told him that this doesn't make much senseUsing their own amortization calculator on the Quicken site I inputted the numbers and it only showed me that I would be saving $in interest and that was with it taking into account that I always pay more than what my monthly payment is so I'm not sure where I am saving $10,by refinancing when they are lowering my interest rate by less than half a percent and then increasing the loan amount but more than $When I explained this to him he got an attitude with me and tried to force the issue and I told him to cancel the refinance request because I would not be signing or uploading any documents from now onHe told me he would if that's what I wanted and I said I did and he hung upI will never deal with this company againHopefully in the next years we will be moving to a bigger house to supports our growing family and we'll go through a real bank
We recently refinanced with Quicken Loans and had the best financial experience everThe instructions were clear, concise and easy to followThey were there every step of the way and the follow-thru was outstandingUsing their secure website made everything go smoothly and the loan officer came to our home for minutes of signing at closing and we were done! This company has their act together
Throughout the entire mortgage process I had nothing but amazing service from the team at QuickenThey made my experience easy and stress freeThe team provided top not communication and kept me up to date throughout the whole processAs my loan moved through the departments I never felt like I was just another customerEach new employee that I talked to, knew my case, had answers to my questions and provided the same level of expertise as the previous personI would highly recommend Quicken
Rocket Loans by Quicken loans is a bunch of hourly rate kids "playing" grown ups They will not go "out of the box" to help
They fully understood my problem as my income is from a Chinese company and I do not have a "pay stub" to show them
I did however, send them a bank advise for my monthly wire from my bank showing my income (two months and offered several more months) While they understood this was my income and said they saw it, their system would not accept anything else than a pay stub or deposit stub Well as we all know, a monthly incoming wire from my employer in China is a deposit stub They system kicked it out, the supervisor said she could not over-ride I suppose if you don't work for Wal-Mart and have a weekly pay check, you make too much for their system Is! Good luck dealing with this kind of mentality aka "Yes I agree with you, but the system does not."
Quicken Loans was the most positive and professional company I have ever dealt withMy experience with them was simply awesomeA group of extremely dedicated people that simply did a great job for me
From start to finish we had a great experience with Quicken LoansEveryone one was professional & experiencedI loved the ability to upload documents to the website
Awesome!!
Even though there seemed to be daily paperwork that needed to be presented for about a month, the staff at Quicken Loans were very helpful and there for you if you had questions and/or concernsThey would get back to you in a timely fashion, usually either that day or the next at the latest either by phone or within their message system on their site (most of the time, both!)
From start to finish, the entire process could not have gone any better Everyone I dealt with was very professional and explained everything in an easy to understand manner
Quicken Loans Rocket Mortgage is true to its name The entire process, compared to past experiences with other Lenders, was "rocket" fast From start to finish, the process was easy, customer service was excellent, the rate was great and closing was a breeze I could not have had a better experience anywhere We knocked our mortgage down several years and the monthly payment decreased I am one highly satisfied customer!
The whole team was simply AMAZING!
The entire process was fast, friendly and efficient
I will highly recommend Quicken loans to everybody I meet that has a mortgage need!
The most streamlined home loan I have ever had, this is my third home purchase in years and by far the fastest and comprehensive aproach I have ever experienced! Fantastic company!
Truly Engineered to Amaze!
This is my second refinance with QL1st one was so great, fast and easy, I decided to do it againBoth times I had my interest rate dropped and saved us many thousands of dollarsIf your thinking about QL...just do itGreat experience
I am a first time home buyer and absolutely loved the quality, speed, and customer serviceI would and have recommended Quicken to anyone in the market for a home
Very quick and thorough service from first phone call to closing agent coming to my house Online messages helped keep things moving I would recommend Quicken Loans for refinancing again
Quicken has never been anything other than a problem for my wife and IWhen we first bought our hour it was an odd situationWe were buying the house from my mother-in-law who was on disability and couldn't afford the house and we were paying all of the billsBecause of that we had to make many modifications to the house to get it to pass inspection and pay out of pocket for itAfter making said modifications we assumed, and were assured multiple times over, that the closing process would be quickIt was notWe started the process in August and didn't get it finally closed until the day before ChristmasNo matter how many documents we gave them they always magically needed something else and the day we were supposed to close they sent an email to my mother-in-law asking he to bring a check for several thousand dollars for closing fees, that obviously being on disabilities she did not haveThey had to rework the loan so that we had to pay the fees and when we finally did go to close and they sent a notary to the house she only had half the documents and she had to use our printer to print them outThat may not be Quickens fault but still it quite unprofessionalFast forward almost two years and Quicken calls my wife out of the blue and says that we have been good customers and they have reviewed our account and have seen that our credit scores have risen, at no time did we authorize them to check our scores so either this was a lie or they did it without our consent, and they would like us to refinanceMy wife's first question is how much is this going to cost? The response: It will cost you nothingSecond question: We are looking at buying new vehicles How is this going to affect this process? The response: It isn't going toThis was three months ago They had to appraise the house again, which we were fine withWe did get two used vehicles and gave them the loan information times before they accepted itThe kept asking for personal information over and over along with bank statements and pay stubs (nothing has changed in the less than two years we've had the loan through them)And all of a sudden we needed to come up with $1000+ for "closing costs"Four times they asked us for these "closing costs" and each time when we pushed back we would get a call from a "Customer Solutions Specialist" who would tell us it was a mistake and we didn't owe thatThis final time they asked for the money I told them I wasn't paying itOur account representative sent me a document said the money was not for closing costs but for the rest of our property taxes for the year, even though the new loan would be through them and we already had an escrow account that we had been paying into and would continue to do so with this loan, and the document gave us a breakdown of the new loanreviewing the document I found that the amount that the loan was for was almost $MORE than what we currently owed on our mortgage dues to fees that were owed for the loan processI called the "Customer Solutions Specialist" and he told me that there was a mistake and we didn't have to pay off our property taxes because they were prepaid at the beginning of the year and the $fee was a mistake and we wouldn't owe thatI asked about the $in fees that we were not told about, and we were told from the beginning that there wouldn't be any fees, and I was told that it was the fee for the loan process and by doing this loan process that they were going to save me $10,I told him that this doesn't make much senseUsing their own amortization calculator on the Quicken site I inputted the numbers and it only showed me that I would be saving $in interest and that was with it taking into account that I always pay more than what my monthly payment is so I'm not sure where I am saving $10,by refinancing when they are lowering my interest rate by less than half a percent and then increasing the loan amount but more than $When I explained this to him he got an attitude with me and tried to force the issue and I told him to cancel the refinance request because I would not be signing or uploading any documents from now onHe told me he would if that's what I wanted and I said I did and he hung upI will never deal with this company againHopefully in the next years we will be moving to a bigger house to supports our growing family and we'll go through a real bank
Quicken Loans officer was very professional, pleasant and helpful
We recently refinanced with Quicken Loans and had the best financial experience everThe instructions were clear, concise and easy to followThey were there every step of the way and the follow-thru was outstandingUsing their secure website made everything go smoothly and the loan officer came to our home for minutes of signing at closing and we were done! This company has their act together
Throughout the entire mortgage process I had nothing but amazing service from the team at QuickenThey made my experience easy and stress freeThe team provided top not communication and kept me up to date throughout the whole processAs my loan moved through the departments I never felt like I was just another customerEach new employee that I talked to, knew my case, had answers to my questions and provided the same level of expertise as the previous personI would highly recommend Quicken
I had a good experience with quicken loans, they were very frendly and curtious to me in all the dealings during the loan process, thank you
It was fairly quickly and easy process
Not very quickTook two months
Rocket Loans by Quicken loans is a bunch of hourly rate kids "playing" grown ups They will not go "out of the box" to help
s! Good luck dealing with this kind of mentality aka "Yes I agree with you, but the system does not."
They fully understood my problem as my income is from a Chinese company and I do not have a "pay stub" to show them
I did however, send them a bank advise for my monthly wire from my bank showing my income (two months and offered several more months) While they understood this was my income and said they saw it, their system would not accept anything else than a pay stub or deposit stub Well as we all know, a monthly incoming wire from my employer in China is a deposit stub They system kicked it out, the supervisor said she could not over-ride I suppose if you don't work for Wal-Mart and have a weekly pay check, you make too much for their system I
Quicken Loans was the most positive and professional company I have ever dealt withMy experience with them was simply awesomeA group of extremely dedicated people that simply did a great job for me
From start to finish we had a great experience with Quicken LoansEveryone one was professional & experiencedI loved the ability to upload documents to the website
Awesome!!
Even though there seemed to be daily paperwork that needed to be presented for about a month, the staff at Quicken Loans were very helpful and there for you if you had questions and/or concernsThey would get back to you in a timely fashion, usually either that day or the next at the latest either by phone or within their message system on their site (most of the time, both!)
From start to finish, the entire process could not have gone any better Everyone I dealt with was very professional and explained everything in an easy to understand manner
Quicken Loans Rocket Mortgage is true to its name The entire process, compared to past experiences with other Lenders, was "rocket" fast From start to finish, the process was easy, customer service was excellent, the rate was great and closing was a breeze I could not have had a better experience anywhere We knocked our mortgage down several years and the monthly payment decreased I am one highly satisfied customer!
The whole team was simply AMAZING!
The entire process was fast, friendly and efficient
I will highly recommend Quicken loans to everybody I meet that has a mortgage need!
I am pleased with Quicken Loans process and how fast things are accomplished
The most streamlined home loan I have ever had, this is my third home purchase in years and by far the fastest and comprehensive aproach I have ever experienced! Fantastic company!
Truly Engineered to Amaze!
This is my second refinance with QL1st one was so great, fast and easy, I decided to do it againBoth times I had my interest rate dropped and saved us many thousands of dollarsIf your thinking about QL...just do itGreat experience
Easy to work with always reachable fast& efficient .Staff very friendly
I am a first time home buyer and absolutely loved the quality, speed, and customer serviceI would and have recommended Quicken to anyone in the market for a home