Best experience not only with mortgage/refinance company but with any business I have ever hadHaving been in customer service industry management, I can tell you that the JD Power awards are justified and I highly recommend Quicken Loans to anyone and everyone
Submitted application at the end of January and was told everything looked good, qualified to refinance loan After weeks of submitting documents and getting a bad appraisal was told would have to withdraw my application because debt to income ratio was too high, even though they refused to use all of my income, received a bad appraisal and submitted several comparables to show the appraisal was incorrect Will never do business with the company again Currently have our mortgage with them and wanted to refinance to use the equity Will not recommend and will be looking to move our mortgage ASAP!
My experience with Quicken was very good; I knew at all times what was going on with my loan and if anything needed my attentionThe closing process was seamless as they sent a mobile notary to my homeI would definitely choose them again for my lending needs
Quicken Loans made refinancing our home a painless process and even contacted us to let us know of the available lower rate I would definitely recommend to others The local notary used for the final paperwork was also very helpful and accommodating
We used QuickenLoan to refianance our homeThe whole process was amazingly smooth! Quicken really has the whole process down to an artTheir website is amazing and simple to useOur Loan Processor was VERY friendly and 'on the spot' with answers to our questionsWe only had to talk on the phone twice and closing was done at our HOME! Quicken has a customer for life with our family! Highly recommended!
We just completed our home refinance and we had a great experience The staff was very helpful and made the process very easy We loved the fact that they always answered our questions and were very quick to respond
I was very pleased with the service I received from the first phone call to the lastThere are so many good things I could say about the staff at Quicken Loans, but that would take way to long to writeI will leave it at this; I would recommend Quicken Loans to anyone who is looking to refinance, as I did, or a first time home buyerEveryone I delt with thru the process was friendly and most importantly knowledgeable in the area they were helping withTed, Danylle, and Mike made me feel as if we were friends thru the whole processEven when it came to closing, Quicken sent the notary to my house to sign papersVery convenient! Again, I would recommend Quicken Loans to everybody
Overall the gentlemen, Chris and John were always positive and at the end Chris was able to lower some of the fees that seemed pretty excessive especially since we were unaware of the cost of the loan to begin withPast Chris it took weeks to get the homeowner insurance cleared as it seemed to be lost in the cracks and at the last minute John figured out the amount covered was not enough to cover the loanOnce that was revealed I immediately called my insurance co and they immediately raised the amount for me and contacted Quicken for the follow upI later learned I didn't need to raise my insurance, which will cost me more now since I impoundedAll along there was a document that could have stated the replacement cost and kept my amount the sameThis caused a big delay due to ignoranceWe never asked for a car to be payed off and it was added anyway after we had already explained what debt to include and had to keep repeating which debts were supposed to be includedThe timing was so far behind I developed additional costs while waiting to closeThis meant a loan cost during the period where everyone else is offering free loans an 2.5% - %So yes, we feel victimizedBut oh, they were so very nice, so it was easy to be misleadThe guys that isAny girls I spoke with (office support staff) were really snippyALWAYS with an attitude and irritated like they knew everything and I didn't understand anythingI would attempt to explain but they where condescending, dismissive and appeared to not listen to anything I would say Guess what, My child is a mortgage specialist and watched the entire processShe is disgusted with us for using quicken but at the time her company was in a merger and I didn't want to bother her (she's done this for me times before)So CautionYour loan will be on a conveyor belt of staff and you don't have any one person keeping trackTo be expected at this large a level I supposeI ASKED WHY I DIDNT GET A NO COST LOAN THAT THEY ADVERTISE = Answer I dont qualifyInteresting that 700+ fico and low Loan to Value wouldnt qualify me HMMM
I ALSO WAS VERY CLEAR I DID NOT WANT TO PAY DOUBLE INTEREST TO BOTH THE OLD AND NEW LOAN OVER A HOLIDAY WEEKEND = So guess what they did and guess who paid for that mistake as well?
We had a pleasant experience with the quicken loan repShe was very nice and helpful
these guys were very professional and had my loan approved quicklythey walked me through the whole process and got it done in a timely manner
Best experience not only with mortgage/refinance company but with any business I have ever hadHaving been in customer service industry management, I can tell you that the JD Power awards are justified and I highly recommend Quicken Loans to anyone and everyone
my experience with Quicken Loans was very good, all the reps were great from start to finish assisting in making this transaction a good one
Submitted application at the end of January and was told everything looked good, qualified to refinance loan After weeks of submitting documents and getting a bad appraisal was told would have to withdraw my application because debt to income ratio was too high, even though they refused to use all of my income, received a bad appraisal and submitted several comparables to show the appraisal was incorrect Will never do business with the company again Currently have our mortgage with them and wanted to refinance to use the equity Will not recommend and will be looking to move our mortgage ASAP!
Great experienceVery helpful lender
Very satisfied with process and rapid approval This is the second time I have done business with Quick Loans and I am totally satisfied
My experience with Quicken was very good; I knew at all times what was going on with my loan and if anything needed my attentionThe closing process was seamless as they sent a mobile notary to my homeI would definitely choose them again for my lending needs
Can't say anything but good things about my experience through the yearsAlways felt I was in control over the whole process, start to finish
Can't think of one thing that could have made my refi smootherVery efficient process
Very friendly people to deal with
Quicken Loans made refinancing our home a painless process and even contacted us to let us know of the available lower rate I would definitely recommend to others The local notary used for the final paperwork was also very helpful and accommodating
I had a pretty painless experience getting my loan done thru QuickenI would do it again
We used QuickenLoan to refianance our homeThe whole process was amazingly smooth! Quicken really has the whole process down to an artTheir website is amazing and simple to useOur Loan Processor was VERY friendly and 'on the spot' with answers to our questionsWe only had to talk on the phone twice and closing was done at our HOME! Quicken has a customer for life with our family! Highly recommended!
Great customer serviceEasy processAll onlineClosing was simple
We just completed our home refinance and we had a great experience The staff was very helpful and made the process very easy We loved the fact that they always answered our questions and were very quick to respond
I had a very good experience with quicken loanAlways spoke with someone when I needed something Very fast responses
Very positive experience,walked me thru process,adjusted when needed,very prompt with info,overall a good experience
working with Q.Lwas very easy all went very smoothly
I was very pleased with the service I received from the first phone call to the lastThere are so many good things I could say about the staff at Quicken Loans, but that would take way to long to writeI will leave it at this; I would recommend Quicken Loans to anyone who is looking to refinance, as I did, or a first time home buyerEveryone I delt with thru the process was friendly and most importantly knowledgeable in the area they were helping withTed, Danylle, and Mike made me feel as if we were friends thru the whole processEven when it came to closing, Quicken sent the notary to my house to sign papersVery convenient! Again, I would recommend Quicken Loans to everybody
Overall the gentlemen, Chris and John were always positive and at the end Chris was able to lower some of the fees that seemed pretty excessive especially since we were unaware of the cost of the loan to begin withPast Chris it took weeks to get the homeowner insurance cleared as it seemed to be lost in the cracks and at the last minute John figured out the amount covered was not enough to cover the loanOnce that was revealed I immediately called my insurance co and they immediately raised the amount for me and contacted Quicken for the follow upI later learned I didn't need to raise my insurance, which will cost me more now since I impoundedAll along there was a document that could have stated the replacement cost and kept my amount the sameThis caused a big delay due to ignoranceWe never asked for a car to be payed off and it was added anyway after we had already explained what debt to include and had to keep repeating which debts were supposed to be includedThe timing was so far behind I developed additional costs while waiting to closeThis meant a loan cost during the period where everyone else is offering free loans an 2.5% - %So yes, we feel victimizedBut oh, they were so very nice, so it was easy to be misleadThe guys that isAny girls I spoke with (office support staff) were really snippyALWAYS with an attitude and irritated like they knew everything and I didn't understand anythingI would attempt to explain but they where condescending, dismissive and appeared to not listen to anything I would say Guess what, My child is a mortgage specialist and watched the entire processShe is disgusted with us for using quicken but at the time her company was in a merger and I didn't want to bother her (she's done this for me times before)So CautionYour loan will be on a conveyor belt of staff and you don't have any one person keeping trackTo be expected at this large a level I supposeI ASKED WHY I DIDNT GET A NO COST LOAN THAT THEY ADVERTISE = Answer I dont qualifyInteresting that 700+ fico and low Loan to Value wouldnt qualify me HMMM
I ALSO WAS VERY CLEAR I DID NOT WANT TO PAY DOUBLE INTEREST TO BOTH THE OLD AND NEW LOAN OVER A HOLIDAY WEEKEND = So guess what they did and guess who paid for that mistake as well?