My loan officer Tawanna Cartwright was great, I went with a fha loan, they are a little picky, the home has to be in near perfect shape,which was better for me.and it took a little more time due to peeling paint on a side entry door on the garage,and a energy efficient barrier to be pulled down and re installed for pictures to be taken by the second appraiser, which is why it took a little more time waiting for them to come back out to the home, but other than that it went pretty smooth with everything like documents and paperwork being done with my laptop and scanner/printer it was pretty easy
We have used Quick and Loan previously and loved how fast the loan was completed, so we decided to use them again for our second loan.QL used online paper work with a few pages to scan or fax making it quick and easy to complete the loan documents smoothlyThe loan was done in less then days and we could not be happier with the great serviceThank you QL for a fabulous experience
I couldn't be happier with my refinance experience with Quicken Loans They kept me informed every step of the way Anytime I had a question and e-mailed them it wasn't minutes before someone actually called me instead of just responding to my e-mail If I ever move and need another home loan my first call would be to Quicken Loans
We were very satisfied with Quicken Loans - their entire team was very helpful, kept us informed through all stages of the mortgage refinance process I wouldn't hesitate to recommend them to anyone
I have used Quicken Loans to buy and refinance both homes over the last several yearsAlways....I repeat, ALWAYS quick, easy and painless!! Very clear with their requirements, most everything is online....I even bought my last house while sitting in my car in a rest stop!!! Always my Go To Team!
Quicken contacted me about a intrest reduction and lower monthly payments I agreed to do so and all was good except when we were told that we would get our dollars back from escrow account This went on for a week and we planed to use that extra on payment to clear out a credit card and all of a sudden we were told that we would not get it and if we did the payment would be increased from what we agreed This went on and we were told more times we would get it and then told NO YOU WILL NOT GET IT unless we raise the monthly payment We did not get it and it left a little bitter taste in my mouth I liked everyone that I talked to about everything it just is not good to say you will get it and back it up more times and then say no way People count on what they are told
OUTSTANDING SERVICE - John O'Connor and Shawn did an awesome job on processing my mortgage I was purchasing my condo and had a few bad hits on my credit report They communicated all details with me, work through the process and I closed in weeks I was turned down by another mortgage company (Mortgage One) but Quicken came through So happy homeowner
The best mortgage loan experience ever from beginning to end I will highly recommend them to family and friends Our team kept us updated at all times The application process was extremely smooth and everyone was helpful, courteous and professional Quicken Loans will always be our mortgage loan provider of choice I have absolutely no complaints They were all AWESOME!!!!!!!
Submitted application at the end of January and was told everything looked good, qualified to refinance loan After weeks of submitting documents and getting a bad appraisal was told would have to withdraw my application because debt to income ratio was too high, even though they refused to use all of my income, received a bad appraisal and submitted several comparables to show the appraisal was incorrect Will never do business with the company again Currently have our mortgage with them and wanted to refinance to use the equity Will not recommend and will be looking to move our mortgage ASAP!
I spent two and a half months trying to get a loan through QL and was rejected at the last minute because I didn't have enough reserve funds, which is the reason for needing the loan in the first place I was taking out $75K to pay off debts of $35K My house was appraised at $190KMy job history was perfect-years at the same jobMy fico score was They told me that they have a minimum mortgage amount of $75K so thats what I applied for Initially I was told that I don't qualify because my payment to income ratio was off They "ran the numbers" and got it to come out right by having me pay extra points to buy down the interest rate and lower the payment This was an upselling scam that I never should have fallen for After spending thousands of dollars -appraisal, new homeowners' and flood insurance, three different inspections, an elevation survey and over hours chasing documentation, the loan fell through because I could not legally give them access to my 401(k) for reserve requirements, something they should have known from the beginning Also they changed the reserve requirement from $4K to over $11K over night for no apparent reason They kept asking endlessly for more documentation on account balances, mortgage payoff statements, IRS payoff information, insurance, paystubs, tax transcripts, tax returns, w-2's, 401(k) plan information, etc., etc., and then as time dragged on, those documents needed to be updated and I had to fetch them for Quicken all over again The people handling the loan kept changing so I had to constantly bring the new guy up to speed on the details of my loanThe people at QL were professional and friendly in their attitude and behavior but inexperienced and inept at handling a complex loan
In summary, I cannot recommend Quicken to anyone, based on my experience
Like Jane D below we found Quicken by Accident to see about refinancing our homeOur Local bank would not refinance at a fixed interest rate for longer than years which is the reason we were looking for alternativesOur home was also not a style for the local area which made comparative values easy to make appraisals readily availableWith Quicken Loans our closing was completed in daysIt was the easiest and fastest financial process I have ever encounteredThe financial professionals at Quicken assumes all of the headaches you normally have with financing or refinancing a homeI HIGHLY recommend them
My loan officer Tawanna Cartwright was great, I went with a fha loan, they are a little picky, the home has to be in near perfect shape,which was better for me.and it took a little more time due to peeling paint on a side entry door on the garage,and a energy efficient barrier to be pulled down and re installed for pictures to be taken by the second appraiser, which is why it took a little more time waiting for them to come back out to the home, but other than that it went pretty smooth with everything like documents and paperwork being done with my laptop and scanner/printer it was pretty easy
We have used Quick and Loan previously and loved how fast the loan was completed, so we decided to use them again for our second loan.QL used online paper work with a few pages to scan or fax making it quick and easy to complete the loan documents smoothlyThe loan was done in less then days and we could not be happier with the great serviceThank you QL for a fabulous experience
Quick and easyWe worked with great realtor and she explained every step in this stressful process
I couldn't be happier with my refinance experience with Quicken Loans They kept me informed every step of the way Anytime I had a question and e-mailed them it wasn't minutes before someone actually called me instead of just responding to my e-mail If I ever move and need another home loan my first call would be to Quicken Loans
We were very satisfied with Quicken Loans - their entire team was very helpful, kept us informed through all stages of the mortgage refinance process I wouldn't hesitate to recommend them to anyone
Thank you Quicken! We are homeowners againNo one else could do our difficult loan but Quicken got us closed and on time
Quicken loans are great to work with! They always answered any questions we had very quicklyWe always talked to real people!
I have used Quicken Loans to buy and refinance both homes over the last several yearsAlways....I repeat, ALWAYS quick, easy and painless!! Very clear with their requirements, most everything is online....I even bought my last house while sitting in my car in a rest stop!!! Always my Go To Team!
Great customer serviceEasy processAll onlineClosing was simple
Quicken contacted me about a intrest reduction and lower monthly payments I agreed to do so and all was good except when we were told that we would get our dollars back from escrow account This went on for a week and we planed to use that extra on payment to clear out a credit card and all of a sudden we were told that we would not get it and if we did the payment would be increased from what we agreed This went on and we were told more times we would get it and then told NO YOU WILL NOT GET IT unless we raise the monthly payment We did not get it and it left a little bitter taste in my mouth I liked everyone that I talked to about everything it just is not good to say you will get it and back it up more times and then say no way People count on what they are told
OUTSTANDING SERVICE - John O'Connor and Shawn did an awesome job on processing my mortgage I was purchasing my condo and had a few bad hits on my credit report They communicated all details with me, work through the process and I closed in weeks I was turned down by another mortgage company (Mortgage One) but Quicken came through So happy homeowner
Excellent serviceOn top of business from beginning to end of application process
The best mortgage loan experience ever from beginning to end I will highly recommend them to family and friends Our team kept us updated at all times The application process was extremely smooth and everyone was helpful, courteous and professional Quicken Loans will always be our mortgage loan provider of choice I have absolutely no complaints They were all AWESOME!!!!!!!
Submitted application at the end of January and was told everything looked good, qualified to refinance loan After weeks of submitting documents and getting a bad appraisal was told would have to withdraw my application because debt to income ratio was too high, even though they refused to use all of my income, received a bad appraisal and submitted several comparables to show the appraisal was incorrect Will never do business with the company again Currently have our mortgage with them and wanted to refinance to use the equity Will not recommend and will be looking to move our mortgage ASAP!
Smooth and efficient process
They did an amazing job with helping me purchase my first home
Great my client care specialist kept me updated on loan process and was very helpful on helping me with the things I needed to do on my end
I spent two and a half months trying to get a loan through QL and was rejected at the last minute because I didn't have enough reserve funds, which is the reason for needing the loan in the first place I was taking out $75K to pay off debts of $35K My house was appraised at $190KMy job history was perfect-years at the same jobMy fico score was They told me that they have a minimum mortgage amount of $75K so thats what I applied for Initially I was told that I don't qualify because my payment to income ratio was off They "ran the numbers" and got it to come out right by having me pay extra points to buy down the interest rate and lower the payment This was an upselling scam that I never should have fallen for After spending thousands of dollars -appraisal, new homeowners' and flood insurance, three different inspections, an elevation survey and over hours chasing documentation, the loan fell through because I could not legally give them access to my 401(k) for reserve requirements, something they should have known from the beginning Also they changed the reserve requirement from $4K to over $11K over night for no apparent reason They kept asking endlessly for more documentation on account balances, mortgage payoff statements, IRS payoff information, insurance, paystubs, tax transcripts, tax returns, w-2's, 401(k) plan information, etc., etc., and then as time dragged on, those documents needed to be updated and I had to fetch them for Quicken all over again The people handling the loan kept changing so I had to constantly bring the new guy up to speed on the details of my loanThe people at QL were professional and friendly in their attitude and behavior but inexperienced and inept at handling a complex loan
In summary, I cannot recommend Quicken to anyone, based on my experience
Excellent customer serviceEffecient and timely
Like Jane D below we found Quicken by Accident to see about refinancing our homeOur Local bank would not refinance at a fixed interest rate for longer than years which is the reason we were looking for alternativesOur home was also not a style for the local area which made comparative values easy to make appraisals readily availableWith Quicken Loans our closing was completed in daysIt was the easiest and fastest financial process I have ever encounteredThe financial professionals at Quicken assumes all of the headaches you normally have with financing or refinancing a homeI HIGHLY recommend them