Hello MsBase, We just want to let you know that Dusty deserves recognition for her outstanding customer service skills, and also for her dedication and love to her job and her clientsWe delivered our twin boys at the same time that we were going through the process of refinancing our house, and it was an overwhelming experience because our boys spent four weeks in the NICU, but Dusty made the whole process easy for usEvery time we had a question, she answered it right away, every time we called her, she remembered us, despite the fact that she has many clientsShe made us feel like she caresShe even sent a Quicken Loans piggy bank to each of our twin boys, and the date that we were signing the papers for our closing, we received another Quicken Loans piggy bank for Mark, our seven year old child, and a personal handwritten note for DustyHow wonderful is that! She also asked us to send her a picture of our twin boysWhat a wonderful human being, and what an asset to your companyWe are so excited that we were able to refinance our house, and we are so blessed to know that Quicken Loans, and employees like Dusty and Stephen Michelini are part of our familyWe also appreciated how MrMichelini helped us to start the process of refinancing, and how he was always willing to answer our questions and provide the best adviceFinally, we were so impressed when we received our final copies of our refinancing processThe presentation of the packet was outstandingIt looks like a book with table of content and everythingIt made our day because we are very organized people, and being able to have all the important documents together in the "book" is very convenientThanks again, and keep up the good work!
Horrible mortgage companyApplied for a loan and for three months was not told that there would be a cost of $to receive an interest rate that other mortgage companies were offering for freethey ordered an appraisal without proper approval from all borrowers and would not return the $fee after cancellation
I was disappointed in a couple things;
The customer support person always gave a sterile answer to questions, would not give info on problems or cause of delays, the process took far too long, two rate lock extensions
Not well organized, info that should have been requested early in the process, not requested until after rate lock expired
I am impressed by your system
I had a very positive experience with Quicken LoansMrGerster was my original agent and he walked me through the entire process This made it very easy and very understandable
I couldn't believe how easy it was to refinance with Quicken LoansFrom beginning to end the process was a breezeEveryone we worked with were very pleasant and friendlyThey returned our phone calls promptly and answered all our questions and they were very knowledgeable and could not have been more helpfulGreat experience!
I'm very satisfied with the all process in my loan with Quicken LoansThe only thing they should have a more professional appraisal companyEverything else great
Quicken Loans provided the ultimate in customer service anad responsiveness to us as we went through the process of acquiring a mortgageOur financial situation was complex, and we went in with full disclosure of our past historyPatrick McAuliffe, Greg Gucwa, and MrMAli guided us through every step, and often reiterated the process so that we understood every conclusion and outcomeThere were no questions left unanswered and consistent response times, often within an hour of posting the questionWe are absolutely satisfied with the financial services provided, the accuracy of the estimation of total costs, the transparency of the process, the ease of communication and the consistent and excellent assistance throughout this processOur estimated mortgage payment was accurate to within pennies of our final payment amount! I will and have recommended Quicken Loans to anyone shopping for a mortgage
John Taft and the Quicken Loans team was great! Our refinance closed in less than daysA+ CompanyCommunication was open and their response to questions always quickThe process was smooth and pretty easyWe highly recommend Quicken Loans!
Except for a minor misunderstanding toward the end of the process, our experience with Quicken was a smooth oneEveryone with whom we spoke acted professionally and patientlyWe were able to close in less than a month
From the quote to closing, this was a first-class experience! The service was exceptionalWe constantly updated and informedWe can't say enough good things about Quicken Loans
Rocket Mortgage (Quicken Loans) has been a pleasure to do business withFrom the first contact thru the closing of my refinance, everyone has been friendly, professional and helpful in every regardIf there comes a time I need financial help in the future, Quicken Loans will be my go to company
We have recently completed our third home financing/refinance with Quicken Loans (used times over the last 15-years.) Each time it has been a smooth process Friendly, helpful, responsive, and we closed ahead of schedule Will always use Quicken Loans for all financing needs
This was the best mortgage experience I've ever had with any companyI have purchased over homes in the last years and this was the smoothest transaction to dateNothing negative to write!
for primary mortgage and HELOC Absolutely flawless process, interactions, advice, etc Website and APP were excellent
Hello MsBase, We just want to let you know that Dusty deserves recognition for her outstanding customer service skills, and also for her dedication and love to her job and her clientsWe delivered our twin boys at the same time that we were going through the process of refinancing our house, and it was an overwhelming experience because our boys spent four weeks in the NICU, but Dusty made the whole process easy for usEvery time we had a question, she answered it right away, every time we called her, she remembered us, despite the fact that she has many clientsShe made us feel like she caresShe even sent a Quicken Loans piggy bank to each of our twin boys, and the date that we were signing the papers for our closing, we received another Quicken Loans piggy bank for Mark, our seven year old child, and a personal handwritten note for DustyHow wonderful is that! She also asked us to send her a picture of our twin boysWhat a wonderful human being, and what an asset to your companyWe are so excited that we were able to refinance our house, and we are so blessed to know that Quicken Loans, and employees like Dusty and Stephen Michelini are part of our familyWe also appreciated how MrMichelini helped us to start the process of refinancing, and how he was always willing to answer our questions and provide the best adviceFinally, we were so impressed when we received our final copies of our refinancing processThe presentation of the packet was outstandingIt looks like a book with table of content and everythingIt made our day because we are very organized people, and being able to have all the important documents together in the "book" is very convenientThanks again, and keep up the good work!
Horrible mortgage companyApplied for a loan and for three months was not told that there would be a cost of $to receive an interest rate that other mortgage companies were offering for freethey ordered an appraisal without proper approval from all borrowers and would not return the $fee after cancellation
Professional, caring easy to deal with
I was disappointed in a couple things;
The customer support person always gave a sterile answer to questions, would not give info on problems or cause of delays, the process took far too long, two rate lock extensions
Not well organized, info that should have been requested early in the process, not requested until after rate lock expired
I am impressed by your system
Josh was the best ever He went over everything and gave me the assurance that I was making the best choice Wouldn't want any other rep
I had a very positive experience with Quicken LoansMrGerster was my original agent and he walked me through the entire process This made it very easy and very understandable
I couldn't believe how easy it was to refinance with Quicken LoansFrom beginning to end the process was a breezeEveryone we worked with were very pleasant and friendlyThey returned our phone calls promptly and answered all our questions and they were very knowledgeable and could not have been more helpfulGreat experience!
I'm very satisfied with the all process in my loan with Quicken LoansThe only thing they should have a more professional appraisal companyEverything else great
Quicken was very easy to deal withEverything about the experience was positive - and quickWould recommend them to anyone
Quicken Loans provided the ultimate in customer service anad responsiveness to us as we went through the process of acquiring a mortgageOur financial situation was complex, and we went in with full disclosure of our past historyPatrick McAuliffe, Greg Gucwa, and MrMAli guided us through every step, and often reiterated the process so that we understood every conclusion and outcomeThere were no questions left unanswered and consistent response times, often within an hour of posting the questionWe are absolutely satisfied with the financial services provided, the accuracy of the estimation of total costs, the transparency of the process, the ease of communication and the consistent and excellent assistance throughout this processOur estimated mortgage payment was accurate to within pennies of our final payment amount! I will and have recommended Quicken Loans to anyone shopping for a mortgage
John Taft and the Quicken Loans team was great! Our refinance closed in less than daysA+ CompanyCommunication was open and their response to questions always quickThe process was smooth and pretty easyWe highly recommend Quicken Loans!
Except for a minor misunderstanding toward the end of the process, our experience with Quicken was a smooth oneEveryone with whom we spoke acted professionally and patientlyWe were able to close in less than a month
From the quote to closing, this was a first-class experience! The service was exceptionalWe constantly updated and informedWe can't say enough good things about Quicken Loans
Rocket Mortgage (Quicken Loans) has been a pleasure to do business withFrom the first contact thru the closing of my refinance, everyone has been friendly, professional and helpful in every regardIf there comes a time I need financial help in the future, Quicken Loans will be my go to company
Everyone I had contact with was so nice and gave me all the information I needed
We have recently completed our third home financing/refinance with Quicken Loans (used times over the last 15-years.) Each time it has been a smooth process Friendly, helpful, responsive, and we closed ahead of schedule Will always use Quicken Loans for all financing needs
Excellent customer serviceQuick and easyClosed in weeks!
This was the best mortgage experience I've ever had with any companyI have purchased over homes in the last years and this was the smoothest transaction to dateNothing negative to write!
Best mortgage company I have ever used..I've had at least mortgages before...fast efficient.professional courteous