We were told by senior mortgage banker Mike Assi (aka Mouhamad Assi) that there would be other avenues to re-finance via QL if we did not have a 75% LTV, however this was definitely not the case MrAssi collected $from us for an appraisal knowing that if we did not have a 75% LTV we would not be able to re-finance Furthermore, MrAssi used very unprofessional and what we believe to be fraudulent emails when soliciting us When soliciting us, he told us that total closing costs for our loan would be $26000, however the actual closing costs were $42677! The approach used by QL and MrAssi provided a gross misrepresentation with regard to the loan and in my mind was a complete violation of the Code of Ethics
The most manipulative and immoral website practices I have ever seenThey use manipulative web forms to gather your dataI viewed their webpage yesterday and have received no less than calls and text messageI will never do business with this companyThe IT personnel responsible for this should feel ashamed to call themselves an IT professional
My loan experience was awesome! It was quick smooth and everyone I worked with was pleasant and happy to answer my questions! Starting with Nick who began processing my loan to the closing team If you’re thinking of a home loan or refinance you’ll be missing out if you don’t choose Quicken Loans! Thank you...happy to do business with you!
We recently refinanced our VA loan with Quickens Loans All the team members we dealt with and also to include the Notary who came to our home for signing of papers were ALL PERFECT The entire process ran extremely smooth Love dealing with Quickens Loans
I thought the process was very painlessThey kept you up to speed with what was happening with your loan at all timesI would definitely recommend them to anyone! Quick and easy
Highly recommend Quicken LoansProcess for refinance was very quick and easyMost steps were done online Closing was completed at our house Everyone that we spoke with was very polite and helpful as well as knowledgeableWill absolutely use them for any future mortgage needs
Exceptional customer service My rep, Chad Pyykkonen, always answered the phone, it never went to voicemail All of my many, many questions were answered courteously, quickly, professionally and accurately And then I always received an email follow up to confirm the conversation, usually with links for additional resources When I sent an email with a question, it was answered within the hour Their web site is extremely user friendly Legal speak terms and conditions are broken down into layman's terms So many helpful resources at my fingertips, no matter what my question was Most importantly, promises are kept No lost documents, sending things over and over, last minute document/information requests, etc- all of which happened when I refinanced my home with another bank I would recommend Quicken Loans to anyone, and will use no one else if I have a mortgage need in the future
I switched lenders to Quicken Loans during the closing process and they were efficient, helpful and did not delay closingI'm very satisfied with my experience
Love it! Refinancing was a breezeI filled out the online form, was told I had to call them to be approved because we had a second mortgageCalled, took care of it no problem, and the process was seamlessI would definitely use them again!
My husband and I had a great experience with a new home loan on our new dream home! Everything was easy, fast, and we had no issues keeping up with the documents needed from us Jeffery was awesome! We got a great rate! I have nothing but wonderful things to say about everyone who assisted with the mortgage! Thanks a ton for all you do!
We were amazed how easy this whole process wasThe people we dealt with were very courteous and professionalI highly recommend you give them a call
Quicken Loans provides consistent, top-notch service throughout the entire, painless process I recommend them without any reservations
Very nice people to do business with very help full
Experence was good, need alittle more work with someof your people
Very good group of people with whom to workThey made an arduous process more tolerable
We were told by senior mortgage banker Mike Assi (aka Mouhamad Assi) that there would be other avenues to re-finance via QL if we did not have a 75% LTV, however this was definitely not the case MrAssi collected $from us for an appraisal knowing that if we did not have a 75% LTV we would not be able to re-finance Furthermore, MrAssi used very unprofessional and what we believe to be fraudulent emails when soliciting us When soliciting us, he told us that total closing costs for our loan would be $26000, however the actual closing costs were $42677! The approach used by QL and MrAssi provided a gross misrepresentation with regard to the loan and in my mind was a complete violation of the Code of Ethics
The most manipulative and immoral website practices I have ever seenThey use manipulative web forms to gather your dataI viewed their webpage yesterday and have received no less than calls and text messageI will never do business with this companyThe IT personnel responsible for this should feel ashamed to call themselves an IT professional
My loan experience was awesome! It was quick smooth and everyone I worked with was pleasant and happy to answer my questions! Starting with Nick who began processing my loan to the closing team If you’re thinking of a home loan or refinance you’ll be missing out if you don’t choose Quicken Loans! Thank you...happy to do business with you!
We recently refinanced our VA loan with Quickens Loans All the team members we dealt with and also to include the Notary who came to our home for signing of papers were ALL PERFECT The entire process ran extremely smooth Love dealing with Quickens Loans
Had issues with the appraisal person not doing there job Properly and the company lieing to us to cover for her
I thought the process was very painlessThey kept you up to speed with what was happening with your loan at all timesI would definitely recommend them to anyone! Quick and easy
Most things generally ok , only negative is had to deal with to many different people and way to many not necessary email contacts from them
Highly recommend Quicken LoansProcess for refinance was very quick and easyMost steps were done online Closing was completed at our house Everyone that we spoke with was very polite and helpful as well as knowledgeableWill absolutely use them for any future mortgage needs
Mark and his team were great ! Would recommend quicken loans to friends and family!
Exceptional customer service My rep, Chad Pyykkonen, always answered the phone, it never went to voicemail All of my many, many questions were answered courteously, quickly, professionally and accurately And then I always received an email follow up to confirm the conversation, usually with links for additional resources When I sent an email with a question, it was answered within the hour Their web site is extremely user friendly Legal speak terms and conditions are broken down into layman's terms So many helpful resources at my fingertips, no matter what my question was Most importantly, promises are kept No lost documents, sending things over and over, last minute document/information requests, etc- all of which happened when I refinanced my home with another bank I would recommend Quicken Loans to anyone, and will use no one else if I have a mortgage need in the future
fastest refinance ever !! super friendly customer service :) very pleased
I switched lenders to Quicken Loans during the closing process and they were efficient, helpful and did not delay closingI'm very satisfied with my experience
Love it! Refinancing was a breezeI filled out the online form, was told I had to call them to be approved because we had a second mortgageCalled, took care of it no problem, and the process was seamlessI would definitely use them again!
My husband and I had a great experience with a new home loan on our new dream home! Everything was easy, fast, and we had no issues keeping up with the documents needed from us Jeffery was awesome! We got a great rate! I have nothing but wonderful things to say about everyone who assisted with the mortgage! Thanks a ton for all you do!
Quicken did a great job everything was upfront and accurate very professional
Thanks Quicken would recommend you to anyone