This has been a truly positive experience The process was simple and very easy to navigate through and went without a hitch All my questions were answered quickly and Quicken folks talked me through the process The loan went smoothly all the way through closing
Just completed refinance with Quicken and they were the best people with which to deal and kept their word on every dollar quotedLove that won't sell my loan to other mortgage companiesGreat experience!
Everything when very well
The representatives kept me informed at every
Step of the processJust a quick and effient as possible !
Thank you,
Quicken Loans
We were using Quicken for our existing home loan as well, so wanted to stay with them with our new home purchase when we were asked to relocateI have to say the experience was greatI thought it would be harder to close one and immediately start a new, but the people at Quicken took care of everything and it went very smooth and we were able to close on the new house on time
The estimate was a bit reckless at the beginningThere was some very professional employees and a few customer friendly but need more training so that they can better explain issuesOverall Quicken delivered
My experience with Quicken Loans was very positiveMatt Ilayan, the first personI dealt with, was patient, professional and very helpfulThe other representatives from Quicken were also good but I would have preferred to stay with Matt throughout the process My personalized video was the most disjointed piece of tech I've ever seen, but that may have to do with my company's screening processes
I had to cancel the loan, due to numbers not being what they said they would beThe agent said to sign the security deposit but that we wouldn't run the deposit, ( I should have known better than to trust him) they withdrew the funds from the accountAfter the loan was withdrawn, they refused to give the good faith discount back in a timely fashionThey took the money quick but when it was time to give it back they sure do take their time Have requested escalations to get it back, and all I get is an automated response
I have used Quicken loans to buy my first house they made it easy and was very helpful with any questions I've had.Also just used to refinance my home.Quicken loans did not want anytime geting it closed very very satisfied with Qucken Loans
Duane is by far par the most pleasant, friendly and courteous person that I have had the pleasure of conversing with over the past months of my loan process It was a pleasure working with him At times when it appeared that my loan was not going anywhere he would call me and walk me through the process The other team members did their job well but it was business as usual for them, I felt like I was another loan for them to process
Kudos to Duane, he called be back after the loan was completed, I have not heard back from the others This is what separate a good staff from an excellent employee
Thanks again Duane and happy new year
As a first time home buyer with an excellent credit score, Quicken Loans has made this the most stressful and most difficult processes everFrom jump there was always miscommunication with my banker provided to meI had to consult with his supervisor or numerous occasions about the difficulties I was having understanding certain things dealing with the mortgageIt was always a task for myself and realtor to get in contact with the bankerI had to call in about that as wellWhat even prompted this complaint is I’ve been blocked on Facebook for stating my issues along with I have a credit score and I was given a good faith estimate of my interest rate at 5.625% where they charged me $for a point to bring it down to 4.625%! They also quoted me around $16,to close not to mention the 3% I put down with my builder! They couldn’t tell me how all these costs were calculated! I immediately began shopping around for other lenders and they couldn’t believe what QUICKEN LOANS are doing to people like myselfIt’s way more of things I can name but that was the main issueDO NOT work with Quicken they trick you by selling you on there instant equity and other things that sound good but you will pay for somehow in the end!
Quicken Loans did a great job from the beginning of loan until closingI'd recommend them for your mortgage needsGreat experience
Thanks
Tim T
Saint Augustine Florida
From start to finish, this was a great experience working with this highly organized, professional company My mortgage broker actually reached out to me within seconds in response to an internet inquiry, and from that moment to the finish, he and the Quicken team handled everything so well and with a relaxed style and an unexpected sense of good humor We highly recommend them to anyone needing a home mortgage Can't say enough good things about these folks
Extremely please
This has been a truly positive experience The process was simple and very easy to navigate through and went without a hitch All my questions were answered quickly and Quicken folks talked me through the process The loan went smoothly all the way through closing
Great experience across the boardThey were respectful, professional, and supportiveThey kept me informed during the entire process
Just completed refinance with Quicken and they were the best people with which to deal and kept their word on every dollar quotedLove that won't sell my loan to other mortgage companiesGreat experience!
Everything when very well
The representatives kept me informed at every
Step of the processJust a quick and effient as possible !
Thank you,
Quicken Loans
We were using Quicken for our existing home loan as well, so wanted to stay with them with our new home purchase when we were asked to relocateI have to say the experience was greatI thought it would be harder to close one and immediately start a new, but the people at Quicken took care of everything and it went very smooth and we were able to close on the new house on time
The estimate was a bit reckless at the beginningThere was some very professional employees and a few customer friendly but need more training so that they can better explain issuesOverall Quicken delivered
Desmond and his team were very professionalThey made the entire experience quick and easy!
Easy, friendly, caring, efficient loan serviceWill work with them again with no hesitation
My experience with Quicken Loans was very positiveMatt Ilayan, the first personI dealt with, was patient, professional and very helpfulThe other representatives from Quicken were also good but I would have preferred to stay with Matt throughout the process My personalized video was the most disjointed piece of tech I've ever seen, but that may have to do with my company's screening processes
I had to cancel the loan, due to numbers not being what they said they would beThe agent said to sign the security deposit but that we wouldn't run the deposit, ( I should have known better than to trust him) they withdrew the funds from the accountAfter the loan was withdrawn, they refused to give the good faith discount back in a timely fashionThey took the money quick but when it was time to give it back they sure do take their time Have requested escalations to get it back, and all I get is an automated response
I have used Quicken loans to buy my first house they made it easy and was very helpful with any questions I've had.Also just used to refinance my home.Quicken loans did not want anytime geting it closed very very satisfied with Qucken Loans
Duane is by far par the most pleasant, friendly and courteous person that I have had the pleasure of conversing with over the past months of my loan process It was a pleasure working with him At times when it appeared that my loan was not going anywhere he would call me and walk me through the process The other team members did their job well but it was business as usual for them, I felt like I was another loan for them to process
Kudos to Duane, he called be back after the loan was completed, I have not heard back from the others This is what separate a good staff from an excellent employee
Thanks again Duane and happy new year
My experience with them was great and I will recommend to friends and familyFrom start to finish I had strong support from everyone involved
Easy refinanceProcess couldn't have been any betterThe loan officer was always available to answer any questions All done in less than days
The loan was quick and easy no problem
Thanks you
As a first time home buyer with an excellent credit score, Quicken Loans has made this the most stressful and most difficult processes everFrom jump there was always miscommunication with my banker provided to meI had to consult with his supervisor or numerous occasions about the difficulties I was having understanding certain things dealing with the mortgageIt was always a task for myself and realtor to get in contact with the bankerI had to call in about that as wellWhat even prompted this complaint is I’ve been blocked on Facebook for stating my issues along with I have a credit score and I was given a good faith estimate of my interest rate at 5.625% where they charged me $for a point to bring it down to 4.625%! They also quoted me around $16,to close not to mention the 3% I put down with my builder! They couldn’t tell me how all these costs were calculated! I immediately began shopping around for other lenders and they couldn’t believe what QUICKEN LOANS are doing to people like myselfIt’s way more of things I can name but that was the main issueDO NOT work with Quicken they trick you by selling you on there instant equity and other things that sound good but you will pay for somehow in the end!
Quicken Loans did a great job from the beginning of loan until closingI'd recommend them for your mortgage needsGreat experience
Thanks
Tim T
Saint Augustine Florida
From start to finish, this was a great experience working with this highly organized, professional company My mortgage broker actually reached out to me within seconds in response to an internet inquiry, and from that moment to the finish, he and the Quicken team handled everything so well and with a relaxed style and an unexpected sense of good humor We highly recommend them to anyone needing a home mortgage Can't say enough good things about these folks
Working with Quicken was a painless and easy process The form in which all the steps of the home buying process was smooth and organized well