Rocket Mortgage represents the "Best in class" in all phases of the home mortgage loan application, approval, processing and closing process. It couldn't be more efficient and streamlined and yet still personalized. Quicken team members are knowledgeable, friendly, available and responsive at every step of the process. I don't usually write such glowing reviews ...but in this case it was the right thing to do.
THE WORSTI ABSOLUTELY REGRET EVER SPEAKING TO QUICKEN LOANS $gone, increased home insurance bill, credit score hit with hard inquiries instead of one until I clicked on an add on Facebook that offered to give me a lower rate online, next thing I know I had somebody on the phone saying my situation looked great and I could have a fairy tale mortgage with them, rushing me to start refinancing as they would take $off closing costs if I decided to move forward Next day I have this guy harassing me with emails and calls to send my paperwork in, I had given him the information I had, including the value of my home, which I got from an appraisal I had done years before (and I mentioned that), He asked me then for my credit card number to charge the $off he mentioned before as a deposit, why is that? he said, its just to make sure that you have the intention to proceed, that way QL don't have people coming to get free appraisals, but this will be refunded at closingI asked again, will I get this back? Am I going to get the loan? I don't want you getting my hopes up and then come back later to say It won't happen, his answer was "everything looks great, listen, I have closed many loans in Louisiana and the only way Quicken Loans makes money is by closing" and because of his deceptive speech I signed his papers They then asked me to call my insurance and get more coverage so they could give me the loan, so I did, (of course my bill got higher too), they hit my credit score twice (hard inquiries) on may 7th and may 8th that won't go away until 2020, and then I got an email: Underwriting approved everything and we are officially rolling! Right after that I got tossed around to other members at the company, I could hardly keep up rushing me to get more paperwork within hrs or for the same day and then their appraisal came in$50,lower than the appraisal I hadWhen I disagreed with the appraisal the daily calls stop and now it was me calling them to get the appraisal checked, corrected or get a second opinion, since I was being compared to houses and of them weren't even in the same area (they were on the other side of the train tracks), I was told then that they would not question the appraiser and it was on me to prove them wrong by sending them other comparables, I'm not a realtor and I don't even know where to get that information from, so they said, well we are sorry we cannot give you the loan, but what about refinancing and getting the same kind of loan you already have with a 4.75% interest rate (when my actual rate is lower at 3.5%) really???? I asked for my deposit back but their records indicated that they had actually spent more than $dollars on my account and that Quicken Loans had come with a loss on this one !!!!!!! Quicken Loans????? At the end they would not even give me a call back, only way to contact them was through the chat windowOh! and the cherry on top, after all of this I get a letter from the bank I have my mortgage with"you requested your payoff statement", this loan is due june 01, Total amount due $179,and I'm freaking out, right? So there I go again having to talk to QL to check if they screwed me over even farther DON'T MAKE THE SAME MISTAKE
BEWARE! The representative for this company quoted me loan terms (interest rate, closing costs, etc) on the phone with a specific number for closing costs .They did not send the written document with the terms until there were only a few minutes remaining to lock in the rate The written proposal had closing costs approximately times higher than they quoted me on the phone I would not trust this company
I want to share my experience with Quicken Loans. I started the refinance of my home on December 22nd and was able to close on my refinance by January 19th. The process was quick and very easy. All of the people that I spoke with were very friendly and helpful. If I could not find something they were there to help locate the form that was online. They answered any and all questions within 24 hours of me asking. This has been the best experience I have ever had in dealing with mortgages.
I am a huge supporter of Quiken loansThey have made my dreams come true with little or no hassleI have shared my experience with friends and family members how professional Quiken team isI will highly use and recommend them in the future
The process was made easier then anticipated My bank officer Dan TWas incredible about keeping me informed And always got back to me with my questions Overall a great experience and customer service Thanks Richard A
All Quicken/Rocket Mortgage staff that I encountered were polite, informative, and professional. The entire refinance process was organized and effortless.
From the moment the loan process started until now (STILL HAVE NOT RECEIVED MY ESCROW REFUND), I have been lied to over and over. The only reason I continued through the process was to get it over with since my wife I had invested so much time, energy, and effort to get this done. There are so many issues, concerns, lies, I could write a novel. A horrible experience.
Matt made the refi process simple and fastOnly area should be looked at, the appraisal feeMost other lenders we looked at waived the appraisal fee for VA loansQuicken should look into doing the same, we almost decided to go with a different lender because of the fee charged by Quicken
Quicken Loans has always been on the spot to offer their clients the best and most accessible service possibleCourteous, friendly and very helpful staff! !
Quicken loans are out standing, they worked so hard to get me a loan that no one else could do, Chris Smith was awesome, he is top notch and will work hard to make it happen for you, also thank you Kevin Johnson, I appreciate how hard you worked to get this done
My experience with Quicken Loans, has been so positive both times I have used their services I was recommended by a friend , and I must say she was correct about the efficiency in which my application was tended to Second time around , I became stranded out of state, due to weather I was going to miss my closing , and unsure when I would be able to reschedule ? A Quicken Loans Repwas available to come to the residence I was at , and I made my closing on time In all aspects I found them professional, transparent , and pleasant to work with
Rocket Mortgage represents the "Best in class" in all phases of the home mortgage loan application, approval, processing and closing process. It couldn't be more efficient and streamlined and yet still personalized. Quicken team members are knowledgeable, friendly, available and responsive at every step of the process. I don't usually write such glowing reviews ...but in this case it was the right thing to do.
Each person we spoke to was friendly and helpfulThey patiently answered our questions and kept us informed of the progress by email and phone
THE WORSTI ABSOLUTELY REGRET EVER SPEAKING TO QUICKEN LOANS $gone, increased home insurance bill, credit score hit with hard inquiries instead of one until I clicked on an add on Facebook that offered to give me a lower rate online, next thing I know I had somebody on the phone saying my situation looked great and I could have a fairy tale mortgage with them, rushing me to start refinancing as they would take $off closing costs if I decided to move forward Next day I have this guy harassing me with emails and calls to send my paperwork in, I had given him the information I had, including the value of my home, which I got from an appraisal I had done years before (and I mentioned that), He asked me then for my credit card number to charge the $off he mentioned before as a deposit, why is that? he said, its just to make sure that you have the intention to proceed, that way QL don't have people coming to get free appraisals, but this will be refunded at closingI asked again, will I get this back? Am I going to get the loan? I don't want you getting my hopes up and then come back later to say It won't happen, his answer was "everything looks great, listen, I have closed many loans in Louisiana and the only way Quicken Loans makes money is by closing" and because of his deceptive speech I signed his papers They then asked me to call my insurance and get more coverage so they could give me the loan, so I did, (of course my bill got higher too), they hit my credit score twice (hard inquiries) on may 7th and may 8th that won't go away until 2020, and then I got an email: Underwriting approved everything and we are officially rolling! Right after that I got tossed around to other members at the company, I could hardly keep up rushing me to get more paperwork within hrs or for the same day and then their appraisal came in$50,lower than the appraisal I hadWhen I disagreed with the appraisal the daily calls stop and now it was me calling them to get the appraisal checked, corrected or get a second opinion, since I was being compared to houses and of them weren't even in the same area (they were on the other side of the train tracks), I was told then that they would not question the appraiser and it was on me to prove them wrong by sending them other comparables, I'm not a realtor and I don't even know where to get that information from, so they said, well we are sorry we cannot give you the loan, but what about refinancing and getting the same kind of loan you already have with a 4.75% interest rate (when my actual rate is lower at 3.5%) really???? I asked for my deposit back but their records indicated that they had actually spent more than $dollars on my account and that Quicken Loans had come with a loss on this one !!!!!!! Quicken Loans????? At the end they would not even give me a call back, only way to contact them was through the chat windowOh! and the cherry on top, after all of this I get a letter from the bank I have my mortgage with"you requested your payoff statement", this loan is due june 01, Total amount due $179,and I'm freaking out, right? So there I go again having to talk to QL to check if they screwed me over even farther DON'T MAKE THE SAME MISTAKE
BEWARE! The representative for this company quoted me loan terms (interest rate, closing costs, etc) on the phone with a specific number for closing costs .They did not send the written document with the terms until there were only a few minutes remaining to lock in the rate The written proposal had closing costs approximately times higher than they quoted me on the phone I would not trust this company
The total process went extremely well
Outstanding service and quick turnaround! We have no complaints and would highly recommend Quicken
I want to share my experience with Quicken Loans. I started the refinance of my home on December 22nd and was able to close on my refinance by January 19th. The process was quick and very easy. All of the people that I spoke with were very friendly and helpful. If I could not find something they were there to help locate the form that was online. They answered any and all questions within 24 hours of me asking. This has been the best experience I have ever had in dealing with mortgages.
I am a huge supporter of Quiken loansThey have made my dreams come true with little or no hassleI have shared my experience with friends and family members how professional Quiken team isI will highly use and recommend them in the future
Truly great experience from beginning to endNate worked really hard for me and I felt he genuinely caredWould highly recommend
The process was made easier then anticipated My bank officer Dan TWas incredible about keeping me informed And always got back to me with my questions Overall a great experience and customer service Thanks Richard A
All Quicken/Rocket Mortgage staff that I encountered were polite, informative, and professional. The entire refinance process was organized and effortless.
From the moment the loan process started until now (STILL HAVE NOT RECEIVED MY ESCROW REFUND), I have been lied to over and over. The only reason I continued through the process was to get it over with since my wife I had invested so much time, energy, and effort to get this done. There are so many issues, concerns, lies, I could write a novel. A horrible experience.
Matt made the refi process simple and fastOnly area should be looked at, the appraisal feeMost other lenders we looked at waived the appraisal fee for VA loansQuicken should look into doing the same, we almost decided to go with a different lender because of the fee charged by Quicken
They were very professional and thorough. I always knew where we were in the process
Quicken Loans has always been on the spot to offer their clients the best and most accessible service possibleCourteous, friendly and very helpful staff! !
I had a good experience with Quicken Loans so farEverything was quick and easy to get done, and they were there to explain the process to me
Quicken loans are out standing, they worked so hard to get me a loan that no one else could do, Chris Smith was awesome, he is top notch and will work hard to make it happen for you, also thank you Kevin Johnson, I appreciate how hard you worked to get this done
Great people to work with. Quick close on loan
Very happy with the loan process and all the people who helped.
My experience with Quicken Loans, has been so positive both times I have used their services I was recommended by a friend , and I must say she was correct about the efficiency in which my application was tended to Second time around , I became stranded out of state, due to weather I was going to miss my closing , and unsure when I would be able to reschedule ? A Quicken Loans Repwas available to come to the residence I was at , and I made my closing on time In all aspects I found them professional, transparent , and pleasant to work with