Overall, Quicken Loans offered a good process, but in need of polishing if they are to advertise about their speedI did find Quicken to be a better option than our credit union because their closing fees were lower by $and I got a lower rate for the same loan Two Issues: 1.) The client service coordinator did not look into our file to verify if they had received all our paperwork, and then called us to notify us that it was never sentThis was not trueI asked her to check, she stated she did and it was not sentI forwarded her an email from Quicken showing that the document WAS sent, as verified by their officeThis sounds trivial, but this was on her plate and she did not process the papers on time, resulting in a day delay in closing our loan 2.) Also I had to call Quicken to request a phone call from the notary to confirm closing timeQuicken left me a phone message with the notary's phone number and told ME to "reach out to" the notaryThis is not customer service! While those communication issues were irritating, the overall loan process was efficientI submitted a review to Quicken and hopefully they will address those issues so the next customer will have a more seamless experience
I was referred to this company by Quicken loans and I go to apply and on the application I had to have an income of 24,000. I was lied to by Quicken loans
I was advised to use lending tree to get a start on obtaining mortgage information to my surprise quicken loans contacted me moments after I visited the websiteI spoke to the representative who verified my information shortly after I advised him that I did not want to have my credit pulled because I am not looking to make a purchase within the coming month(s) and simply wanted some information on their company & he then went on to say "oh it's too late" he very unprofessionally stated "well why can't you buy the house soon" I mentioned finances & I knew it wouldn't be possible on my end & I am aware of the consequences of hard credit inquiresHe then had me speak to his manager who apologized for his employees actions & said he should have mentioned it to me before he actually went & pulled my creditI was then told that a higher up would contact me within hours which he did I told him my concern & by this time I had noticed my fico score dropped substantially (33pts) I told him I was not interested in doing business with a company who is not upfront with their procedures and their customers and I was told that it was not in their policy to advise me when they were going to pull my creditI have been dealing with credit for quite some time & have dealt with these types of companies & I have never had my credit pulled without a fair warningI am disappointed in this company, I am disgusted in how their employees address their customers very condescending & unprofessional
Quicken Loans was an extremely pleasing experience for my familyThis was our 2nd time around and the process was diligent, thorough and professionalI want to personally thank all the representatives for all the hard work but I would like to give a special thanks to Thomas Fain who was with me from day one I also love using the website because it was so simple and it avoided any potential set backsQuicken Loans has my endorsement for anyone looking for a loan
I applied for a loan through Quicken LoansI was upfront and honest in answering all their questions, and even told them that we are real estate investors, but we are selling our primary home, and we are downgrading so we can save more money to use for the businessI was investigated and accused, and was told that I wasn't really going to sell my house but was going to rent it out, and that there was "insurmountable evidence" that we were using the loan for our businessThe person who was supposedly "helping" us came to the conclusion that because of the "evidence", they can only offer us a loan with 20% downpayment, which is what is offered for investment propertiesHow did he come to this conclusion? He checked our facebook page and saw that we were marketing our primary property as a "flip"I explained to him that it was a marketing strategy, and if he noticed, the post did not have our address because we don't want the public to know where we liveIt was to hype our buyers into contacting our agent so that we can have more buyersI guess it's hard to understand an investor's strategy if one has not encountered investors who are homeownersIt did not occur to this person that if I wasn't being honest, I could have just not told him that I was a real estate investor and could have hidden all related information to himBut I did not because we are people of integrity and we are honestI guess this person has had a lot of experience with fraudulent people and concluded that we are the same without giving us a chance to prove ourselves I was deeply offended by Quicken Loan's premature accusations, it shows a lack of professionalism and lack of ability to filter through factsHe made me submit all our personal information online only to call me back a few days later and accuse us of informationBe careful when applying a loan with this company as they may question and investigate you too and come up with stupid conclusions and accusationsThey can rob you of the opportunity to take advantage of loans that you may be eligible forThere are other lenders out there who are more understanding and are not judgmentalDo your research
Almost everyone I spoke with at Quicken was exceptional. I was impressed with Quicken! They had a great team & things flowed surprisingly smoothly & fast. Very satisfied & appreciative!
Everything went very smoothly with Quicken Loans. We worked with one person at a time, & they explained everything & guided us through each step & item. Everyone has been very nice & helpful. Our closing was made on time, too. I have already recommended them to couple different people & will again.
Thank you Quicken for getting us into our new home, Milan was awesome he kept me updated every step of the wayHe would reach out to me all times of the day and let me know what stages we were at on the loanI love the MYQL so easy to work with when they needed something for me I was able to download it and it was reviewed within 72hrsEveryone that I dealt with at Quicken was very professional and a great help with answering questions and all of my concernsI have already referred Quicken to a friend who is looking to refinance her home
I had a wonderful, stress free experience with Quicken though out the refinance of my single family residence. Ali Jaafar was my first contact and was extremely knowledgeable, helpful and kind. I would give him the highest rating in customer service and have referred others to he and Quicken as a result! Tomika was also wonderful my Appraiser Mike and also my Notary!. I am extremely satisfied with Quicken and would highly recommend to family and friends which is the highest compliment! Thank you to my Quicken team!!
I own a cute little family home, not a mansionQuicken Loans staff made me feel that I was on their priority listI was mostly impressed by their professionalism and efficiencyEverything was completed within weeksI purposely waited for a few months to write this reviewUntil today, everything was smooth after closing as promisedNo surprise
One of the best experiences I have had about a refinance optionEver one I spoke with was willing to help with any questions unlike my old mortgage companyThey did everything I needed to get done, lower payment, deed change etcVery happy!!
We had a wonderful experience working with Quicken Loans They were friendly, professional, easy to stay in contact with, able to find solutions to problems that came up, the whole process was completed quickly and they really reduced the work we needed to do for the whole refinance! It was the best experience we've had and we've got some experience in doing this over the years Thank you!!
Overall, Quicken Loans offered a good process, but in need of polishing if they are to advertise about their speedI did find Quicken to be a better option than our credit union because their closing fees were lower by $and I got a lower rate for the same loan Two Issues: 1.) The client service coordinator did not look into our file to verify if they had received all our paperwork, and then called us to notify us that it was never sentThis was not trueI asked her to check, she stated she did and it was not sentI forwarded her an email from Quicken showing that the document WAS sent, as verified by their officeThis sounds trivial, but this was on her plate and she did not process the papers on time, resulting in a day delay in closing our loan 2.) Also I had to call Quicken to request a phone call from the notary to confirm closing timeQuicken left me a phone message with the notary's phone number and told ME to "reach out to" the notaryThis is not customer service! While those communication issues were irritating, the overall loan process was efficientI submitted a review to Quicken and hopefully they will address those issues so the next customer will have a more seamless experience
I was referred to this company by Quicken loans and I go to apply and on the application I had to have an income of 24,000. I was lied to by Quicken loans
I would highly recommend Quicken Loans. They are very professional and waste no time getting your approval.
I was advised to use lending tree to get a start on obtaining mortgage information to my surprise quicken loans contacted me moments after I visited the websiteI spoke to the representative who verified my information shortly after I advised him that I did not want to have my credit pulled because I am not looking to make a purchase within the coming month(s) and simply wanted some information on their company & he then went on to say "oh it's too late" he very unprofessionally stated "well why can't you buy the house soon" I mentioned finances & I knew it wouldn't be possible on my end & I am aware of the consequences of hard credit inquiresHe then had me speak to his manager who apologized for his employees actions & said he should have mentioned it to me before he actually went & pulled my creditI was then told that a higher up would contact me within hours which he did I told him my concern & by this time I had noticed my fico score dropped substantially (33pts) I told him I was not interested in doing business with a company who is not upfront with their procedures and their customers and I was told that it was not in their policy to advise me when they were going to pull my creditI have been dealing with credit for quite some time & have dealt with these types of companies & I have never had my credit pulled without a fair warningI am disappointed in this company, I am disgusted in how their employees address their customers very condescending & unprofessional
Outstanding company, great customer serviceI love their overall serviceThanks
Quicken Loans was an extremely pleasing experience for my familyThis was our 2nd time around and the process was diligent, thorough and professionalI want to personally thank all the representatives for all the hard work but I would like to give a special thanks to Thomas Fain who was with me from day one I also love using the website because it was so simple and it avoided any potential set backsQuicken Loans has my endorsement for anyone looking for a loan
I applied for a loan through Quicken LoansI was upfront and honest in answering all their questions, and even told them that we are real estate investors, but we are selling our primary home, and we are downgrading so we can save more money to use for the businessI was investigated and accused, and was told that I wasn't really going to sell my house but was going to rent it out, and that there was "insurmountable evidence" that we were using the loan for our businessThe person who was supposedly "helping" us came to the conclusion that because of the "evidence", they can only offer us a loan with 20% downpayment, which is what is offered for investment propertiesHow did he come to this conclusion? He checked our facebook page and saw that we were marketing our primary property as a "flip"I explained to him that it was a marketing strategy, and if he noticed, the post did not have our address because we don't want the public to know where we liveIt was to hype our buyers into contacting our agent so that we can have more buyersI guess it's hard to understand an investor's strategy if one has not encountered investors who are homeownersIt did not occur to this person that if I wasn't being honest, I could have just not told him that I was a real estate investor and could have hidden all related information to himBut I did not because we are people of integrity and we are honestI guess this person has had a lot of experience with fraudulent people and concluded that we are the same without giving us a chance to prove ourselves I was deeply offended by Quicken Loan's premature accusations, it shows a lack of professionalism and lack of ability to filter through factsHe made me submit all our personal information online only to call me back a few days later and accuse us of informationBe careful when applying a loan with this company as they may question and investigate you too and come up with stupid conclusions and accusationsThey can rob you of the opportunity to take advantage of loans that you may be eligible forThere are other lenders out there who are more understanding and are not judgmentalDo your research
Almost everyone I spoke with at Quicken was exceptional. I was impressed with Quicken! They had a great team & things flowed surprisingly smoothly & fast. Very satisfied & appreciative!
Everyone was very courteous and returned my calls in areasonable time.
Quick, efficient, and courteous process
Everything went very smoothly with Quicken Loans. We worked with one person at a time, & they explained everything & guided us through each step & item. Everyone has been very nice & helpful. Our closing was made on time, too. I have already recommended them to couple different people & will again.
Thank you Quicken for getting us into our new home, Milan was awesome he kept me updated every step of the wayHe would reach out to me all times of the day and let me know what stages we were at on the loanI love the MYQL so easy to work with when they needed something for me I was able to download it and it was reviewed within 72hrsEveryone that I dealt with at Quicken was very professional and a great help with answering questions and all of my concernsI have already referred Quicken to a friend who is looking to refinance her home
Excellent. From start to finish
I had a wonderful, stress free experience with Quicken though out the refinance of my single family residence. Ali Jaafar was my first contact and was extremely knowledgeable, helpful and kind. I would give him the highest rating in customer service and have referred others to he and Quicken as a result! Tomika was also wonderful my Appraiser Mike and also my Notary!. I am extremely satisfied with Quicken and would highly recommend to family and friends which is the highest compliment! Thank you to my Quicken team!!
Most things generally ok , only negative is had to deal with to many different people and way to many not necessary email contacts from them
I own a cute little family home, not a mansionQuicken Loans staff made me feel that I was on their priority listI was mostly impressed by their professionalism and efficiencyEverything was completed within weeksI purposely waited for a few months to write this reviewUntil today, everything was smooth after closing as promisedNo surprise
Faster and friendly customer service is commendable! Keep up the good work!
One of the best experiences I have had about a refinance optionEver one I spoke with was willing to help with any questions unlike my old mortgage companyThey did everything I needed to get done, lower payment, deed change etcVery happy!!
We had a wonderful experience working with Quicken Loans They were friendly, professional, easy to stay in contact with, able to find solutions to problems that came up, the whole process was completed quickly and they really reduced the work we needed to do for the whole refinance! It was the best experience we've had and we've got some experience in doing this over the years Thank you!!
Helpfull but your to do list is complicated