I want to thank the teams at Quicken loans for the excellent and professional assistant that was provided during our refinancing process All phases of the experience are went smoothlyI want to apologize to the closing team my frustration concerning the wire transfer, even through frustration the team was very professional in dealing with my frustrations and helping me to understand that they were there correct any problemThe problem was with me and not the teamThanks again for an excellent experience
Our experience from the 1st step to the last was very easy, helpful, friendly and professional There was NOT one person that unfriendly or rude We were extremely happy with all the individuals we made any contact with
I was advised to use lending tree to get a start on obtaining mortgage information to my surprise quicken loans contacted me moments after I visited the websiteI spoke to the representative who verified my information shortly after I advised him that I did not want to have my credit pulled because I am not looking to make a purchase within the coming month(s) and simply wanted some information on their company & he then went on to say "oh it's too late" he very unprofessionally stated "well why can't you buy the house soon" I mentioned finances & I knew it wouldn't be possible on my end & I am aware of the consequences of hard credit inquiresHe then had me speak to his manager who apologized for his employees actions & said he should have mentioned it to me before he actually went & pulled my creditI was then told that a higher up would contact me within hours which he did I told him my concern & by this time I had noticed my fico score dropped substantially (33pts) I told him I was not interested in doing business with a company who is not upfront with their procedures and their customers and I was told that it was not in their policy to advise me when they were going to pull my creditI have been dealing with credit for quite some time & have dealt with these types of companies & I have never had my credit pulled without a fair warningI am disappointed in this company, I am disgusted in how their employees address their customers very condescending & unprofessional
• Do not go with Quicken Loans, for they claim they are a lender, but reality, they are no more than an underwriter for Fannie Mae, for they do not hold the paper that they claim to loan They will sell off your loan within hours of closingThe whole process is deceptive from the beginning, and they will charge you an upfront fee of $and run your credit before you even say "yes." The whole process is one big stress machine, for they will collect paperwork, and then lose itThey will offer an initial loan amount and then decrease it, based upon your supposed debt to income ratio I started with a loan of $267,000, and then they changed it to $212,all because $more a month was added to my student loan payment, even though my loan was deferred for lifeMy favorite was the appraisal, for the first appraisal came back at the purchase price, of course, and then the magic Fannie Mae SPRD system challenges the appraisal, claiming that the price was not supportedThen there is a second appraisal ordered (by the way, they add an additional $charge to your escrow account after they said "it was on their dime") The second appraisal came in at $371,using homes in the comparable that was like comparing apples to oranges, and when the original appraisal was done, it came in at $387,They did everything in their power to get out of this loan, for I was putting down 43%, so it did not matterThey even gave me conditional approval where I made the conditions, but they kept moving the markers, and two days before closing, they pulled the rug from under me, stating that they could not approve the loan, despite giving me a written approvalWhat is so surprising is that was with an credit score They call me and tell me the day before closing to pay off my student loan debt or get a cosigner, for they refuse to take any risk whatsoever, despite having a perfect credit record and putting 43% downI went to a different lender, where I had to have another appraisal done, and the third appraisal came in at $388,for the same exact house only a week laterThis tells me that the second appraisal done by Quicken was questionable in nature, for some odd reason this appraisal came back almost a week later when the original came in hours later, and they asked me to sign an appraisal waiver They had the nerve to ask me how I was paying for the hotel costs, and even though I told them that my costs were free due to paying by points, they demanded I show them proof of itThey did everything they could to get out of this loan because they would not make money on their end This lender is nothing more than an overpriced loan broker claiming to be a lender on TV and onlineThey do not fund your loan, they underwrite for Fannie Mae and sell to them on the open market falsely claiming to the public that they are a direct lender, which is far from the truth They did not care that I have spent $14,to move all my belongings from Los Angeles to Charlotte with having no place to unload it, and left me in a situation where I was stranded in a hotel with no place for my familyThey offered me no compensation for my loss and stress they put me throughThey are not reliable or trustworthy, so buyer beware!
Everything went very smoothly with Quicken Loans. We worked with one person at a time, & they explained everything & guided us through each step & item. Everyone has been very nice & helpful. Our closing was made on time, too. I have already recommended them to couple different people & will again.
Quicken worked with me to enable me to consolidate a 1st & 2nd mortgage, pay delinquent property taxes & establish an escrow account. It wasn't as long a process and thought it would be. I am completely satisfied with the manner in which they handled my account. Had used them before, when it didn't work out, but this time everyone with whom I had contact went to bat for me 110%.
I had a wonderful, stress free experience with Quicken though out the refinance of my single family residence. Ali Jaafar was my first contact and was extremely knowledgeable, helpful and kind. I would give him the highest rating in customer service and have referred others to he and Quicken as a result! Tomika was also wonderful my Appraiser Mike and also my Notary!. I am extremely satisfied with Quicken and would highly recommend to family and friends which is the highest compliment! Thank you to my Quicken team!!
We had a wonderful experience working with Quicken Loans They were friendly, professional, easy to stay in contact with, able to find solutions to problems that came up, the whole process was completed quickly and they really reduced the work we needed to do for the whole refinance! It was the best experience we've had and we've got some experience in doing this over the years Thank you!!
Thank you Quicken for getting us into our new home, Milan was awesome he kept me updated every step of the wayHe would reach out to me all times of the day and let me know what stages we were at on the loanI love the MYQL so easy to work with when they needed something for me I was able to download it and it was reviewed within 72hrsEveryone that I dealt with at Quicken was very professional and a great help with answering questions and all of my concernsI have already referred Quicken to a friend who is looking to refinance her home
Am very pleased with the experience we had with Quicken Loans Had called just to asked about a refi only But with the detailed info we received from your staff, we decided to do the refi Satisfied customer
I want to thank the teams at Quicken loans for the excellent and professional assistant that was provided during our refinancing process All phases of the experience are went smoothlyI want to apologize to the closing team my frustration concerning the wire transfer, even through frustration the team was very professional in dealing with my frustrations and helping me to understand that they were there correct any problemThe problem was with me and not the teamThanks again for an excellent experience
Everyone was courteous and helpful to meThey were patient and professional when I asked a questionI never felt rushed at anytime
Our experience from the 1st step to the last was very easy, helpful, friendly and professional There was NOT one person that unfriendly or rude We were extremely happy with all the individuals we made any contact with
Quick, efficient, and courteous process
Quicken loans was very fast and helpful with my refinanceI was able to close in less than days start to finish
Outstanding company, great customer serviceI love their overall serviceThanks
I was advised to use lending tree to get a start on obtaining mortgage information to my surprise quicken loans contacted me moments after I visited the websiteI spoke to the representative who verified my information shortly after I advised him that I did not want to have my credit pulled because I am not looking to make a purchase within the coming month(s) and simply wanted some information on their company & he then went on to say "oh it's too late" he very unprofessionally stated "well why can't you buy the house soon" I mentioned finances & I knew it wouldn't be possible on my end & I am aware of the consequences of hard credit inquiresHe then had me speak to his manager who apologized for his employees actions & said he should have mentioned it to me before he actually went & pulled my creditI was then told that a higher up would contact me within hours which he did I told him my concern & by this time I had noticed my fico score dropped substantially (33pts) I told him I was not interested in doing business with a company who is not upfront with their procedures and their customers and I was told that it was not in their policy to advise me when they were going to pull my creditI have been dealing with credit for quite some time & have dealt with these types of companies & I have never had my credit pulled without a fair warningI am disappointed in this company, I am disgusted in how their employees address their customers very condescending & unprofessional
We have a great experienceselection with QLThey have great support teamThanks to kyonna gibbs,Auriel Robinson , and the rest of the team
My refinance process was fast, efficient and met my expectations
Lots of communicationNo surprisesVery friendlyEverything easy
• Do not go with Quicken Loans, for they claim they are a lender, but reality, they are no more than an underwriter for Fannie Mae, for they do not hold the paper that they claim to loan They will sell off your loan within hours of closingThe whole process is deceptive from the beginning, and they will charge you an upfront fee of $and run your credit before you even say "yes." The whole process is one big stress machine, for they will collect paperwork, and then lose itThey will offer an initial loan amount and then decrease it, based upon your supposed debt to income ratio I started with a loan of $267,000, and then they changed it to $212,all because $more a month was added to my student loan payment, even though my loan was deferred for lifeMy favorite was the appraisal, for the first appraisal came back at the purchase price, of course, and then the magic Fannie Mae SPRD system challenges the appraisal, claiming that the price was not supportedThen there is a second appraisal ordered (by the way, they add an additional $charge to your escrow account after they said "it was on their dime") The second appraisal came in at $371,using homes in the comparable that was like comparing apples to oranges, and when the original appraisal was done, it came in at $387,They did everything in their power to get out of this loan, for I was putting down 43%, so it did not matterThey even gave me conditional approval where I made the conditions, but they kept moving the markers, and two days before closing, they pulled the rug from under me, stating that they could not approve the loan, despite giving me a written approvalWhat is so surprising is that was with an credit score They call me and tell me the day before closing to pay off my student loan debt or get a cosigner, for they refuse to take any risk whatsoever, despite having a perfect credit record and putting 43% downI went to a different lender, where I had to have another appraisal done, and the third appraisal came in at $388,for the same exact house only a week laterThis tells me that the second appraisal done by Quicken was questionable in nature, for some odd reason this appraisal came back almost a week later when the original came in hours later, and they asked me to sign an appraisal waiver They had the nerve to ask me how I was paying for the hotel costs, and even though I told them that my costs were free due to paying by points, they demanded I show them proof of itThey did everything they could to get out of this loan because they would not make money on their end This lender is nothing more than an overpriced loan broker claiming to be a lender on TV and onlineThey do not fund your loan, they underwrite for Fannie Mae and sell to them on the open market falsely claiming to the public that they are a direct lender, which is far from the truth They did not care that I have spent $14,to move all my belongings from Los Angeles to Charlotte with having no place to unload it, and left me in a situation where I was stranded in a hotel with no place for my familyThey offered me no compensation for my loss and stress they put me throughThey are not reliable or trustworthy, so buyer beware!
Everything went very smoothly with Quicken Loans. We worked with one person at a time, & they explained everything & guided us through each step & item. Everyone has been very nice & helpful. Our closing was made on time, too. I have already recommended them to couple different people & will again.
Quicken worked with me to enable me to consolidate a 1st & 2nd mortgage, pay delinquent property taxes & establish an escrow account. It wasn't as long a process and thought it would be. I am completely satisfied with the manner in which they handled my account. Had used them before, when it didn't work out, but this time everyone with whom I had contact went to bat for me 110%.
Excellent. From start to finish
I had a wonderful, stress free experience with Quicken though out the refinance of my single family residence. Ali Jaafar was my first contact and was extremely knowledgeable, helpful and kind. I would give him the highest rating in customer service and have referred others to he and Quicken as a result! Tomika was also wonderful my Appraiser Mike and also my Notary!. I am extremely satisfied with Quicken and would highly recommend to family and friends which is the highest compliment! Thank you to my Quicken team!!
Faster and friendly customer service is commendable! Keep up the good work!
Most things generally ok , only negative is had to deal with to many different people and way to many not necessary email contacts from them
We had a wonderful experience working with Quicken Loans They were friendly, professional, easy to stay in contact with, able to find solutions to problems that came up, the whole process was completed quickly and they really reduced the work we needed to do for the whole refinance! It was the best experience we've had and we've got some experience in doing this over the years Thank you!!
Thank you Quicken for getting us into our new home, Milan was awesome he kept me updated every step of the wayHe would reach out to me all times of the day and let me know what stages we were at on the loanI love the MYQL so easy to work with when they needed something for me I was able to download it and it was reviewed within 72hrsEveryone that I dealt with at Quicken was very professional and a great help with answering questions and all of my concernsI have already referred Quicken to a friend who is looking to refinance her home
Am very pleased with the experience we had with Quicken Loans Had called just to asked about a refi only But with the detailed info we received from your staff, we decided to do the refi Satisfied customer