First off, I just want to say, I am educated, intelligent, have excellent credit and 90k in school loans I have been dealing with quicken loans for many long months, at least now, and they had me and my family of jumping through rings of fire to get a deal "almost" done, at a 275k pre-approval letter in the Boston area(getting my family's hopes up) School loans and FHA do not work trust me Once Iris from quicken loans realized what a school loan is, she said that FHA changed the rules and my total debt of school loans = 1% in my debt to income ratio(90k = $per month) months after they "preapproved" my loan(many houses looked at and walked through) In the end, Iris told me that she could get me 70k to buy a home because FHA changed the rules and she was not "aware of it" until now Iris told me many times to fight with Fedloan to get the payment down and I did...Right were it needed to be, then she dropped my loan completely saying she could only get me 70k towards a home, as an adult, I did not swear or cuss and told her I could easily buy a car for that amount with 1% of the hassle she put me through Do I recommend this company? No Do I think this company is honest? No Do I think they will actually help other people? Yes, if that person has patience, excellent credit and no common sense to go to another lender that actually gives a damn about their clients Immediately after I got off the phone with Iris at quicken loans another lender I have been dealing with gave me everything I needed with 0% hassle Talk to your nearest credit union, it will save you time, aggravation andoh yeah...MONEY!
Very professional and helpful with helping you through the processRyan and the entire team made our experience that much easierI would definitely do it againI will spread the word to our friends and family Thank you so much
All the reps are extremely helpful and friendly, speedy reply and detailed explanatory with any questions with timely manner. I strongly recommend to anyone who need help on the purchase or re-finance of houses.
BEST EXPERIENCE DOING A REFINANCE FOR OUR HOME. WE HAD WORKED WITH OUR BANK WHO HAD OUR MORTGAGE AND WE WERE TURNED DOWN. THEN ON TO LOAN DEPOT AND WHAT A NIGHTMARE. WE HAD VERY LOW APRAISAL AND WHEN WE ASKED FOR OUR MONEY BACK THEY TOLD US TO FIND APRAILSALS THAT WERE COMPARABLE . STOPPED THE WHOLE NIGHTMARE. THEN WE WERE CALLED BY QUICKEN ROCKET MORTGAGE. ASKED FOR VERY LITTLE PAPERWORK. GOT AN APRAILSAL RIGHT AWAY WITHOUT US HAVING TO PAY FOR IT. CLOSED IN A LITTLE OVER A MONTH. GOT EXTRA MONEY TO PAY OFF SOME BILLS. VERY GOOD. WOULD HIGHLY RECOMMEND THEM. GEORGE S.
I had a pre-approval in just a few minutes, after paying a $appraisal feeThat immediately raised suspicionI submitted all the required documentation and the "to-do" list was quickly getting checked off, enter another lending officerNow I have to submit all the same documents againIncessant phone calls requesting documents that I already sent when I work hours overnight and have a yroldAfter I complained about this, enter a third Quicken employee and repeatFive people were involved with the processing of my loanNumerous times I received final approval letters and congratulatory phone calls and emails just to get a call the next day saying that they are trying to get the loan to approval but need one more document, which you guessed it, I had already sentI received a grant through the Affordable Home Ownership program in my countyThey had no idea what to do with thatThey even asked me to call the agency to have them revise the wording of my grant letterI don't know if that was actually straightened out or notThe final dealing with this nonsense was a Monday morning when one of the loan officers sent the final numbers to the Community Development Agency/AHP and I in the form of an emailNow we are ready to close....or so I thoughtThe very next morning, a different person calls me and says he is sorry for not contacting me as he has been outHe says the loan is on his desk and we need to see what we can do to get it back to approvalThat was enough for meAlso, in this process I was told many different times that legal documents they have "say this, but we need them to say this." I took that as though they were asking me to fabricate legal documentsI don't know of any other way to take thatWent with a local lender who got the Quicken file and looked at the problems with their actual underwriter to make sure there weren't going to be any problems before they would even take an application from meEven though your appraisal money is not refundable, if it was an FHA loan, the appraisal has to be transferred by law
The persons that I worked with were very helpfulOne of them was the reason I decided to seek a with QuickenAt a very difficult time, he gave me great advice about when to seek a re-fi, and what action to at that time and take laterHe was so helpful, and right on with his direction, that I decided when it was time to re-fi, I would make contact with himI did so months later Many, many thanks to Nick Padget, for being an excellent representative for Quicken! The whole process was handled on line, with the exception of the closingGreat experience all the way around
We refinanced our mortgage with quicken loans rocket mortgage and the whole process was very easy and smooth! Most of the process is e-sign documents all onlineWe we able to do everything on our smartphonesThere were also always people available via phone or on the message board on their site to answer any questions we had throughout the processThen for closing they sent a notary to whatever location and time was most convenient for us which just was the icing on the cake of ease and convenience! I highly recommend quicken loans rocket mortgage for refinancing your mortgage! It was a very easy process overall and we're happy to be saving money with a lower interest rate!
Quicken Loans really has their stuff together The process couldn't have been any easier They thought of everything We were very impressed Closing was seamless
I was trying to do VA loan with themI went through everything they wanted me to doI had pay for appraisal, roof inspection, repairs, pest inspection, and turn in paperI still didnt get the loan that I wanted year interests they told me based on my income I should be fine initially before startingIt all changed as I got in to the process in paying $deposit for the appraisal to they couldnt do that loanIt came down to year loan, interests, and including all my credit cardsNot what I agreed on and process went in daysI decided to not to go on the loanI get screwed with all what I spent and $suppose to get back after closingI would not recommend them
Hello, You are looking for a loan of money or financing - either you start your activities - whether it is for the implementation of a project - to buy an apartment or even, but unfortunately, the bank sets too many conditionsWe are a group of person, we offer loan of euros million euros all serious and responsible peopleEither you need money for other reasons, do not hesitate to contact me for more information on a loan application, its can help you resume your activities Thank you for contacting me for a good sequel [email protected][email protected] All Greetings
Did a 30-year traditional home refinance If you're not tech savvy, you might want to go with a different companyEverything is handled online, and it is all very straightforwardThey give you checkboxes of what they need; you upload it and voila, it's marked as doneI never had to upload anything more than once and nothing ever got lost I didn't like that I had to speak with different people through the process, but it is what it isEach of the people were respectful and knew what was going on, but you can't help but feel like it's an assembly line
We have been a Quicken Loans customer for about 10 years. We have refinanced twice and both experiences were very positive. They kept us informed every step of the way and were quick to respond when we had questions.
ALL your staff, Jackson, Penny, etc etc etc were great to work with even with soooo many steps, documents, phone calls, emails, etc. the process went quickly. AND this may lend the opportunity to discuss the etc etc etc. There are just TOOOOOO many folks to deal with and it gets VERY confusing as to who they are and what their process is in making the loan happen. Would be nice to cut down the # of folks we deal with, but if that slows the process then nevermind!
QL was very professional and efficient throughout our entire process from first contact to closing. They definitely work with you and have your best interest a priority. Very happy customer!
Overall, we were very impressed with QL. They are overall very efficient and timely. We hit a little snag toward the end of our refinance process and they kept asking for paperwork that we didn't have (they kept asking for verification that we hadn't taken out a home equity line of credit). We had never taken out a HELOC, so we had nothing to prove that to them since we had never done it. It was a huge, long, frustrating process to get this sorted out. I ended up getting very frustrated because they wouldn't accept the verification I was sending them. I expressed my concerns and QL very promptly called me and talked to me and walked me through the rest of the process. They were very supportive. The refinance went through shortly after that with no other snags. This issue is the only complaint we had with QL. Other than that, they were great. Even with this huge inconvenience and frustration, QL tried to fix it the best they could and were understanding and supportive of my concerns.
All agents were well organized and polite.All my questions were answered in terms I could understandEmails kept me updated on the progress of the application and I am very satisfied with the outcome
First off, I just want to say, I am educated, intelligent, have excellent credit and 90k in school loans I have been dealing with quicken loans for many long months, at least now, and they had me and my family of jumping through rings of fire to get a deal "almost" done, at a 275k pre-approval letter in the Boston area(getting my family's hopes up) School loans and FHA do not work trust me Once Iris from quicken loans realized what a school loan is, she said that FHA changed the rules and my total debt of school loans = 1% in my debt to income ratio(90k = $per month) months after they "preapproved" my loan(many houses looked at and walked through) In the end, Iris told me that she could get me 70k to buy a home because FHA changed the rules and she was not "aware of it" until now Iris told me many times to fight with Fedloan to get the payment down and I did...Right were it needed to be, then she dropped my loan completely saying she could only get me 70k towards a home, as an adult, I did not swear or cuss and told her I could easily buy a car for that amount with 1% of the hassle she put me through Do I recommend this company? No Do I think this company is honest? No Do I think they will actually help other people? Yes, if that person has patience, excellent credit and no common sense to go to another lender that actually gives a damn about their clients Immediately after I got off the phone with Iris at quicken loans another lender I have been dealing with gave me everything I needed with 0% hassle Talk to your nearest credit union, it will save you time, aggravation andoh yeah...MONEY!
Very professional and helpful with helping you through the processRyan and the entire team made our experience that much easierI would definitely do it againI will spread the word to our friends and family Thank you so much
All the reps are extremely helpful and friendly, speedy reply and detailed explanatory with any questions with timely manner. I strongly recommend to anyone who need help on the purchase or re-finance of houses.
BEST EXPERIENCE DOING A REFINANCE FOR OUR HOME. WE HAD WORKED WITH OUR BANK WHO HAD OUR MORTGAGE AND WE WERE TURNED DOWN. THEN ON TO LOAN DEPOT AND WHAT A NIGHTMARE. WE HAD VERY LOW APRAISAL AND WHEN WE ASKED FOR OUR MONEY BACK THEY TOLD US TO FIND APRAILSALS THAT WERE COMPARABLE . STOPPED THE WHOLE NIGHTMARE. THEN WE WERE CALLED BY QUICKEN ROCKET MORTGAGE. ASKED FOR VERY LITTLE PAPERWORK. GOT AN APRAILSAL RIGHT AWAY WITHOUT US HAVING TO PAY FOR IT. CLOSED IN A LITTLE OVER A MONTH. GOT EXTRA MONEY TO PAY OFF SOME BILLS. VERY GOOD. WOULD HIGHLY RECOMMEND THEM. GEORGE S.
I had a pre-approval in just a few minutes, after paying a $appraisal feeThat immediately raised suspicionI submitted all the required documentation and the "to-do" list was quickly getting checked off, enter another lending officerNow I have to submit all the same documents againIncessant phone calls requesting documents that I already sent when I work hours overnight and have a yroldAfter I complained about this, enter a third Quicken employee and repeatFive people were involved with the processing of my loanNumerous times I received final approval letters and congratulatory phone calls and emails just to get a call the next day saying that they are trying to get the loan to approval but need one more document, which you guessed it, I had already sentI received a grant through the Affordable Home Ownership program in my countyThey had no idea what to do with thatThey even asked me to call the agency to have them revise the wording of my grant letterI don't know if that was actually straightened out or notThe final dealing with this nonsense was a Monday morning when one of the loan officers sent the final numbers to the Community Development Agency/AHP and I in the form of an emailNow we are ready to close....or so I thoughtThe very next morning, a different person calls me and says he is sorry for not contacting me as he has been outHe says the loan is on his desk and we need to see what we can do to get it back to approvalThat was enough for meAlso, in this process I was told many different times that legal documents they have "say this, but we need them to say this." I took that as though they were asking me to fabricate legal documentsI don't know of any other way to take thatWent with a local lender who got the Quicken file and looked at the problems with their actual underwriter to make sure there weren't going to be any problems before they would even take an application from meEven though your appraisal money is not refundable, if it was an FHA loan, the appraisal has to be transferred by law
Third time I have used QL All have been great100% satisfied
GreatYou guys are amazing
The persons that I worked with were very helpfulOne of them was the reason I decided to seek a with QuickenAt a very difficult time, he gave me great advice about when to seek a re-fi, and what action to at that time and take laterHe was so helpful, and right on with his direction, that I decided when it was time to re-fi, I would make contact with himI did so months later Many, many thanks to Nick Padget, for being an excellent representative for Quicken! The whole process was handled on line, with the exception of the closingGreat experience all the way around
We refinanced our mortgage with quicken loans rocket mortgage and the whole process was very easy and smooth! Most of the process is e-sign documents all onlineWe we able to do everything on our smartphonesThere were also always people available via phone or on the message board on their site to answer any questions we had throughout the processThen for closing they sent a notary to whatever location and time was most convenient for us which just was the icing on the cake of ease and convenience! I highly recommend quicken loans rocket mortgage for refinancing your mortgage! It was a very easy process overall and we're happy to be saving money with a lower interest rate!
We had a good experience with QL, they were professional and tenacious when it came to getting informationWhich we appreciate!
Quicken Loans really has their stuff together The process couldn't have been any easier They thought of everything We were very impressed Closing was seamless
I was trying to do VA loan with themI went through everything they wanted me to doI had pay for appraisal, roof inspection, repairs, pest inspection, and turn in paperI still didnt get the loan that I wanted year interests they told me based on my income I should be fine initially before startingIt all changed as I got in to the process in paying $deposit for the appraisal to they couldnt do that loanIt came down to year loan, interests, and including all my credit cardsNot what I agreed on and process went in daysI decided to not to go on the loanI get screwed with all what I spent and $suppose to get back after closingI would not recommend them
Hello, You are looking for a loan of money or financing - either you start your activities - whether it is for the implementation of a project - to buy an apartment or even, but unfortunately, the bank sets too many conditionsWe are a group of person, we offer loan of euros million euros all serious and responsible peopleEither you need money for other reasons, do not hesitate to contact me for more information on a loan application, its can help you resume your activities Thank you for contacting me for a good sequel [email protected] [email protected] All Greetings
Did a 30-year traditional home refinance If you're not tech savvy, you might want to go with a different companyEverything is handled online, and it is all very straightforwardThey give you checkboxes of what they need; you upload it and voila, it's marked as doneI never had to upload anything more than once and nothing ever got lost I didn't like that I had to speak with different people through the process, but it is what it isEach of the people were respectful and knew what was going on, but you can't help but feel like it's an assembly line
We have been a Quicken Loans customer for about 10 years. We have refinanced twice and both experiences were very positive. They kept us informed every step of the way and were quick to respond when we had questions.
ALL your staff, Jackson, Penny, etc etc etc were great to work with even with soooo many steps, documents, phone calls, emails, etc. the process went quickly. AND this may lend the opportunity to discuss the etc etc etc. There are just TOOOOOO many folks to deal with and it gets VERY confusing as to who they are and what their process is in making the loan happen. Would be nice to cut down the # of folks we deal with, but if that slows the process then nevermind!
QL was very professional and efficient throughout our entire process from first contact to closing. They definitely work with you and have your best interest a priority. Very happy customer!
Overall, we were very impressed with QL. They are overall very efficient and timely. We hit a little snag toward the end of our refinance process and they kept asking for paperwork that we didn't have (they kept asking for verification that we hadn't taken out a home equity line of credit). We had never taken out a HELOC, so we had nothing to prove that to them since we had never done it. It was a huge, long, frustrating process to get this sorted out. I ended up getting very frustrated because they wouldn't accept the verification I was sending them. I expressed my concerns and QL very promptly called me and talked to me and walked me through the rest of the process. They were very supportive. The refinance went through shortly after that with no other snags. This issue is the only complaint we had with QL. Other than that, they were great. Even with this huge inconvenience and frustration, QL tried to fix it the best they could and were understanding and supportive of my concerns.
What a great company to work with. Every person was curtious, respectful, positive and so knowledgeable. I highly recommend Gary and hid team!
All agents were well organized and polite.All my questions were answered in terms I could understandEmails kept me updated on the progress of the application and I am very satisfied with the outcome