Quicken Loans made our refinancing experience as easy as possibleWe got a competitive rate, great follow up and service and a day turn-aroundWe would use Quicken Loans again
This is the third time Quicken Loans has serviced a home mortgage for us In typical fashion they did a terrific job from beginning to end I would recommend them to anyone who is searching for a mortgage loan banker
Just refinanced my home with Quicken LoansThe whole process was super-easy mostly due to my banker John Siegmund, his team, and the on-line tools which they haveI highly recommend them to anyone seeking a home loan
John CHarris
I was very pleased with the professional, friendly, and prompt service I received with Quicken Loans on my recent home refinanceTheir MYQL website made the whole experience relatively painless and kept me well informed on the progress of my loan applicationElectronic signatures, digital documents, and chat were just some of the modern methods Quicken employed to make the process simple and enjoyableAnd I could always reach a real person whenever I needed toGreat experience and great customer service!
The advisor I spoke to exerted an enormous amount of pressure to get me to close the deal before I got off the phone "What will it take to get you to make the decision tonight..." after I'd already told him times I was going to look at the options I had from different lenders and make a decision by the following day
I asked specifically for 5% down information but the advisor was determined to get me locked in to their 1% down program When I asked for comparisons on amortization he started talking about monthly payments He kept telling me about the great deals Quicken loan could provide me, rather than answering the questions I asked The conversation reminded me of talking to a used car salesman
I eventually ended the call by telling him there was nothing he could do to persuade me to make a decision to go forward tonight, but he had made me decide due to the pressure he was putting me under not to move forward at all with Quicken Loans I thanked him, said goodbye and hung up Ten minutes later I received a voicemail saying he didn't understand how we'd become disconnected and he understood I was feeling pressure about getting financing in place in time for closing! He asked me to call back, which I didn't, and said he'd call me again in the morning So, I blocked his number I then received an email follin the morning from him which I didn't respond to In the afternoon, I received another email asking me to lto retrieve my pre-approval letter (which I never requested) and to submit my documents to complete my application package
If you know you're going to use them then they may be great If not, be prepared for ridiculous pressure and to be treated like you don't have a brain in your head "Turn your piece of paper over, write at the top on the right side and on the left side" - you get the idea I'm sure
It was an UNBELIEVABLE experience, I've had mortgages in the past, This was a walk in the park The CUSTOMER SERVICE that you receive is truly OUTSTANDING!!!!! The two Experts I worked with from the start , couldn't have helped me more, they were very helpful and very patient with my extremely unlimited computer knowledgeA HUGE THANKS TO NOAH DAND TRAVIS W I feel they went way beyond to help me, but I believe this is just their BUSINESS PRACTICE EXCELLENT, FABULOUS, it went so smooth I've done business with a local Credit Union that I belong to for over years to consolidate bills I had to supply them with LOTS of documents, they know me and it was a small amount compared to the amount refinance with Quicken IT WAS A PLEASURE DOING BUSINESS WITH THEM, DON'T PLAN ON MOVING AGAIN BUT IF I DID THEY WOULD BE MY FIRST CALL FOR FINANCING!!!!!!!!!!!!!!!!
Both Joe Salinger and Angelo Genova were very helpful and VERY patient .Emails or phone calls always answered promptly We were kept updated several times a week as to where process was and TO DO LIST very easy to use
I was close to closing with Quicken LoansWhat a waste of my money ($300) on the appraisal and timeDisappointed with Quicken Loans on not even trying to match or beat the competitionIn addition, Quicken Loans is a preferred lender from my employer without any incentivesNot a good experienceI asked them to reimburse me the $for the appraisal since they couldn't compete with the competitionI am now proceeding with a different lender that beat Quicken Loans hands downI recommend not to work with Quicken Loans
My husband and I just refinanced and most of the experience was goodWe did get a little tired of all the paper trails they wanted on every little thingBut, whenever you call or contact them, they are quick to respond, and the process was very fastI am glad for thatWe were a little disappointed about our appraisal,( but they don't have anything to do with that), but because of the appraisal, they had to be a little creative with our loan and we appreciated thatWe are happy and would use them again
THIS WAS TRULY ONE OF THE BEST EXPERIENCES WE HAVE EVER HAD WITH GETTING A LOANEVERYONE WAS VERY FRIENDLY AND HELPFULIF WE NEEDED A QUESTION ANSWERED WE GOT IT ANSWEREDIT DIDN'T TAKE FOREVER EITHERWOULD HIGHLY RECOMMEND QUICKEN LOANS TO ANYONE
LINDA AND WAYNE GADDIS
I would highly recommend Quicken for refinancing and home loansFor the most part, everything is explained clearly and made easy by simply uploading documents onlineAnytime I had a question someone got back to me right away with an answerIt's also easy to see where your loan is at in the process
I originally started out with a refinance , pre qualified everything was looking good for a couple months then all of a sudden we had a problem with the original loan application I was frustrated as this should have been caught earlier in the refinance We had already been in the refinance for a couple months and had to start over But Morgon Castro and her team came through with flying colors and we where able to get the loan through within a reasonable time I am happy with the final outcome and would happily recommend Quicken Loans again
Quicken Loans made our refinancing experience as easy as possibleWe got a competitive rate, great follow up and service and a day turn-aroundWe would use Quicken Loans again
This is the third time Quicken Loans has serviced a home mortgage for us In typical fashion they did a terrific job from beginning to end I would recommend them to anyone who is searching for a mortgage loan banker
We had a good experience with QL, they were professional and tenacious when it came to getting informationWhich we appreciate!
Organized, courteous, knowledgeable and promptAll positives
Just refinanced my home with Quicken LoansThe whole process was super-easy mostly due to my banker John Siegmund, his team, and the on-line tools which they haveI highly recommend them to anyone seeking a home loan
John CHarris
I was very pleased with the professional, friendly, and prompt service I received with Quicken Loans on my recent home refinanceTheir MYQL website made the whole experience relatively painless and kept me well informed on the progress of my loan applicationElectronic signatures, digital documents, and chat were just some of the modern methods Quicken employed to make the process simple and enjoyableAnd I could always reach a real person whenever I needed toGreat experience and great customer service!
Great experience things went very well from start to finishAny questions/concerns I had were immediately answered or rectified
The advisor I spoke to exerted an enormous amount of pressure to get me to close the deal before I got off the phone "What will it take to get you to make the decision tonight..." after I'd already told him times I was going to look at the options I had from different lenders and make a decision by the following day
I asked specifically for 5% down information but the advisor was determined to get me locked in to their 1% down program When I asked for comparisons on amortization he started talking about monthly payments He kept telling me about the great deals Quicken loan could provide me, rather than answering the questions I asked The conversation reminded me of talking to a used car salesman
I eventually ended the call by telling him there was nothing he could do to persuade me to make a decision to go forward tonight, but he had made me decide due to the pressure he was putting me under not to move forward at all with Quicken Loans I thanked him, said goodbye and hung up Ten minutes later I received a voicemail saying he didn't understand how we'd become disconnected and he understood I was feeling pressure about getting financing in place in time for closing! He asked me to call back, which I didn't, and said he'd call me again in the morning So, I blocked his number I then received an email follin the morning from him which I didn't respond to In the afternoon, I received another email asking me to lto retrieve my pre-approval letter (which I never requested) and to submit my documents to complete my application package
If you know you're going to use them then they may be great If not, be prepared for ridiculous pressure and to be treated like you don't have a brain in your head "Turn your piece of paper over, write at the top on the right side and on the left side" - you get the idea I'm sure
It was an UNBELIEVABLE experience, I've had mortgages in the past, This was a walk in the park The CUSTOMER SERVICE that you receive is truly OUTSTANDING!!!!! The two Experts I worked with from the start , couldn't have helped me more, they were very helpful and very patient with my extremely unlimited computer knowledgeA HUGE THANKS TO NOAH DAND TRAVIS W I feel they went way beyond to help me, but I believe this is just their BUSINESS PRACTICE EXCELLENT, FABULOUS, it went so smooth I've done business with a local Credit Union that I belong to for over years to consolidate bills I had to supply them with LOTS of documents, they know me and it was a small amount compared to the amount refinance with Quicken IT WAS A PLEASURE DOING BUSINESS WITH THEM, DON'T PLAN ON MOVING AGAIN BUT IF I DID THEY WOULD BE MY FIRST CALL FOR FINANCING!!!!!!!!!!!!!!!!
Both Joe Salinger and Angelo Genova were very helpful and VERY patient .Emails or phone calls always answered promptly We were kept updated several times a week as to where process was and TO DO LIST very easy to use
So easy to work with :-)
I was close to closing with Quicken LoansWhat a waste of my money ($300) on the appraisal and timeDisappointed with Quicken Loans on not even trying to match or beat the competitionIn addition, Quicken Loans is a preferred lender from my employer without any incentivesNot a good experienceI asked them to reimburse me the $for the appraisal since they couldn't compete with the competitionI am now proceeding with a different lender that beat Quicken Loans hands downI recommend not to work with Quicken Loans
My husband and I just refinanced and most of the experience was goodWe did get a little tired of all the paper trails they wanted on every little thingBut, whenever you call or contact them, they are quick to respond, and the process was very fastI am glad for thatWe were a little disappointed about our appraisal,( but they don't have anything to do with that), but because of the appraisal, they had to be a little creative with our loan and we appreciated thatWe are happy and would use them again
THIS WAS TRULY ONE OF THE BEST EXPERIENCES WE HAVE EVER HAD WITH GETTING A LOANEVERYONE WAS VERY FRIENDLY AND HELPFULIF WE NEEDED A QUESTION ANSWERED WE GOT IT ANSWEREDIT DIDN'T TAKE FOREVER EITHERWOULD HIGHLY RECOMMEND QUICKEN LOANS TO ANYONE
LINDA AND WAYNE GADDIS
We had a great expert with QuickenJoshua is awesome, available any time and treated us like we were his only clients
I would highly recommend Quicken for refinancing and home loansFor the most part, everything is explained clearly and made easy by simply uploading documents onlineAnytime I had a question someone got back to me right away with an answerIt's also easy to see where your loan is at in the process
They were extremely helpful throughout the processWebsite was easy to use and navigate, and made completing documents a breeze
Great company and excellent customer service experience
I was very pleased with my experience with Quicken Loan
I originally started out with a refinance , pre qualified everything was looking good for a couple months then all of a sudden we had a problem with the original loan application I was frustrated as this should have been caught earlier in the refinance We had already been in the refinance for a couple months and had to start over But Morgon Castro and her team came through with flying colors and we where able to get the loan through within a reasonable time I am happy with the final outcome and would happily recommend Quicken Loans again