Was treated horribly by their customer service on several occasionsThey harass you with sales calls and do nothing but lie to you and makes empty promisesThen when you don't hear back about they don't do what they say they will do, they ignore calls and speak to you very rudely when you finally do get someone on phoneGot treated with nothing but a bad attitude and lies! Completely lacks follow through
I am very happy to have made the decision to get our house with Quicken Loan, in all my years of home ownership and having to deal with Mortgage Conothing has been easier and smooth as our experience with QL Thank you for the great service and prompt closure
Very Positive!!!!!! I delt with Chris Childress and his team(Chrease) they kept me informed from start to finish and answered all/any questions that I had very timely
From beginning to completion this was a streamlined, and efficient process It exceeded my expectations The QL communication tool worked well and sped up the process in all necessary interchanges and information sharing It was great having two to-individuals, the Banker and the Loan Facilitator Both were extremely helpful and were there when I had any questionsThis process alone gave me a great deal of confidence as we worked our way through the requirements of the loan Thank you all for your help!
Fantastic services from beginning to end of the loan processTeam members were extremely helpful in guiding through the processStart to finish only took less then a month before closingCan not say enough about the quality of care that I received from everyone I spoke with
Started loan process in Augustwas assured by loan officer that should be no problemHad some student loan debt from my son who was paying for itLoan officer said it would be excluded from debt ratio....waited more days to when it was supposed to close and still no contactQuicken loans said if I pay off $from loan proceeds it would be approvedWhy should I have to wait days and loose $to find this out? Very very unprofessional! Would never recommend Quicken to ANYONE
Quicken Loans did a great job for me from the initial mortgage preapproval letter received within hour to the closing Everyone I dealt with was friendly, professional and extremely helpful in making sure I understood every step I would use them again and recommend them to my friends and family Even the realtors and title agent stated at the closing how timely they were in meeting all deadlinesThey had my closing papers to the title agent days before the date of closing Awesome job!!
The representatives were polite and very early in the process proactively reached out to gain my business
My experience would have been improved with clear and concise communication (i.e stating that submitting my tax return would expedite the process and later following up with requesting 4506-T to be signed which I had to sign several times due to by QL rep)What prevented me from signing 4506-T from the beginning? Additionally, timely follow up would have made the loan process less frustratingAfter submitting information there would be an approximate week delay if changes/updates were required vs frequent and consistent calls to gain my businessLast as my loan began to proceed forward there was inconsistency between representatives on statusOne representative would state a particular document was sufficient and a different representative would inform me what I originally submitted was not sufficientI would have to resubmit more supporting documentation
We have used Quicken Loans for multiple loans and refinances for the last years or so nowI have always been pleased with the bankers and the customer service repswe've dealt with We are part owners in a business, which caused some wrinkles, but at various times, but they were always willing to work with me to get any issues sorted out
What a surprise!! This was the best experience The Quicken team was professional, knowledgeable and prompt answering my questions
Thank you!
Was treated horribly by their customer service on several occasionsThey harass you with sales calls and do nothing but lie to you and makes empty promisesThen when you don't hear back about they don't do what they say they will do, they ignore calls and speak to you very rudely when you finally do get someone on phoneGot treated with nothing but a bad attitude and lies! Completely lacks follow through
The people who helped us were very patient and helpfulWould recommend Quicken Loans
This was an extremely easy process Loved everything online and having the notary come to my home for closing! Appreciate Cody for all of his help
We were pleased with the service Quicken providedThey processed our loan in a prompt matter and kept us informed every step of the way
Quicken Loans has an efficient processI felt the hand offs went well and each level stayed in contact with the other
I am very happy to have made the decision to get our house with Quicken Loan, in all my years of home ownership and having to deal with Mortgage Conothing has been easier and smooth as our experience with QL Thank you for the great service and prompt closure
Very Positive!!!!!! I delt with Chris Childress and his team(Chrease) they kept me informed from start to finish and answered all/any questions that I had very timely
From beginning to completion this was a streamlined, and efficient process It exceeded my expectations The QL communication tool worked well and sped up the process in all necessary interchanges and information sharing It was great having two to-individuals, the Banker and the Loan Facilitator Both were extremely helpful and were there when I had any questionsThis process alone gave me a great deal of confidence as we worked our way through the requirements of the loan Thank you all for your help!
Quick, easy, stress free home mortgage experience Our team was just a phone call or message board post away if we had questions
Very good experience with every facet of this loan processVery professional, everything went as stated by QL personalGreat experience
Fantastic services from beginning to end of the loan processTeam members were extremely helpful in guiding through the processStart to finish only took less then a month before closingCan not say enough about the quality of care that I received from everyone I spoke with
Wonderful experienceWould recommend to family and friends
Started loan process in Augustwas assured by loan officer that should be no problemHad some student loan debt from my son who was paying for itLoan officer said it would be excluded from debt ratio....waited more days to when it was supposed to close and still no contactQuicken loans said if I pay off $from loan proceeds it would be approvedWhy should I have to wait days and loose $to find this out? Very very unprofessional! Would never recommend Quicken to ANYONE
Closed on a house (Refinanced)
We had a wonderful experience with Quicken Loans our loan specialist Javier Solis was wonderful, very attentive and quick to get our answers
Quicken Loans did a great job for me from the initial mortgage preapproval letter received within hour to the closing Everyone I dealt with was friendly, professional and extremely helpful in making sure I understood every step I would use them again and recommend them to my friends and family Even the realtors and title agent stated at the closing how timely they were in meeting all deadlinesThey had my closing papers to the title agent days before the date of closing Awesome job!!
The representatives were polite and very early in the process proactively reached out to gain my business
My experience would have been improved with clear and concise communication (i.e stating that submitting my tax return would expedite the process and later following up with requesting 4506-T to be signed which I had to sign several times due to by QL rep)What prevented me from signing 4506-T from the beginning? Additionally, timely follow up would have made the loan process less frustratingAfter submitting information there would be an approximate week delay if changes/updates were required vs frequent and consistent calls to gain my businessLast as my loan began to proceed forward there was inconsistency between representatives on statusOne representative would state a particular document was sufficient and a different representative would inform me what I originally submitted was not sufficientI would have to resubmit more supporting documentation
Absolutely wonderful to work with!
We have used Quicken Loans for multiple loans and refinances for the last years or so nowI have always been pleased with the bankers and the customer service repswe've dealt with We are part owners in a business, which caused some wrinkles, but at various times, but they were always willing to work with me to get any issues sorted out