This is my third mortgage loan with QuickenEach experience has been greatThey are fast and reliable, taking about three weeks from start to finishAnd closing in my home! I recommend them to everyone needing a mortgage
This was the easiest loan I’ve ever done Everyone was so professional and always in touch They were only phone call or email away and lots of times they would just call me to see how things were goingI would definitely use them again if I needed to buy or refinance something else
I was back and forth with a loan officer for over a month and a halfFor every home we were interested in he said no problem we were pre-approved and that everything looked promisingWe even received a few pre-approved letters for different amounts depending on the property we were interested in and told the down payment would only be 3%We were so excited! After all that effort and time spent on the phone almost everyday we finally found the perfect home and we were told that someone else would help us and the file was transferredOnce that processor got our information everything changed, now we were no longer approved for what we were told before and we had to give a lot more money down like 20%We could not give that much down so we got disqualified plus they were also adding points which we were told prior there would be no pointsVery upsettingI even spoke to a supervisor a couple of times and expressed how deceived we felt and all she said was she was sorry and that they would look into itI never heard from her againExtremely disappointedI will never recommend them to anyoneRight after, we went to Movement Mortgage and were approved in a few days with 3% down and no problems at all! Don't waste your time with Quicken Loans, it's all a lie! They will deceive youI had to share this so it doesn't happen to anyone else
We were very impressed with the "Customer Service" provided by Quicken Loans Our Mortgage Banker, Sesha Bracy and Client Care Specialist, Christina DiNatale were awesome to deal with They always returned our calls in a timely manner and helped us with ease through the refinance of our home I highly recommend Quicken Loans to anyone who is interested in financing or refinancing their home
As a first time home buyer with an excellent credit score, Quicken Loans has made this the most stressful and most difficult processes everFrom jump there was always miscommunication with my banker provided to meI had to consult with his supervisor or numerous occasions about the difficulties I was having understanding certain things dealing with the mortgageIt was always a task for myself and realtor to get in contact with the bankerI had to call in about that as wellWhat even prompted this complaint is I’ve been blocked on Facebook for stating my issues along with I have a credit score and I was given a good faith estimate of my interest rate at 5.625% where they charged me $for a point to bring it down to 4.625%! They also quoted me around $16,to close not to mention the 3% I put down with my builder! They couldn’t tell me how all these costs were calculated! I immediately began shopping around for other lenders and they couldn’t believe what QUICKEN LOANS are doing to people like myselfIt’s way more of things I can name but that was the main issueDO NOT work with Quicken they trick you by selling you on there instant equity and other things that sound good but you will pay for somehow in the end!
In refinancing my mortgage, the process was easyThe Quicken Loans representatives took the time and answered all of my questions in a way I could understandThey were very responsive, typically answering my online questions in minutesThe myQL website was easy to use and navigate
We recently refinanced our home via Quicken Loans We were very pleased with the speed of service , and the available help Our adviser assisted us by answering any and every question we had; he gave us his cell phone number, if we had a question not on business hours Due to this, we were able to pay off our credit cards at 18% interest, compared to 4.9%
The Group that worked with me from Quicken's Rocket Mortgage was quick, used electronics to my and their best useThey were helpful, Most of all they were very positive Things came up and they immediately presented an alternative to great end results I love the web site I organized my monthly payments to be bi-weekly all by myself very easily And we closed within a month
My experience with Quicken Loans was excellent The mortgage rep was attentive, responsive, and provided excellent guidance The loan team that processed the loan, including the closing agent, were all professional, responsive and customer-oriented I would recommend Quicken Loans to anyone looking for a mortgage The whole process was streamlined, all information could easily be uploaded, and the website and process developed by Quicken made the mortgage loan process much more simple than my past experience with other lenders has been I can't even think of something I would recommend they do differently I will use Quicken Loans as my for any future purchase or refi
I have never had such an amazing experience with any home loan companyEveryone I dealt with was kind,listened to my needs and was on the ball with ever hurdle and hoop we encountered
You all earned your pride with me and I will never deal with any other company
I thank you from the bottom of my heart for getting me away from Wells Fargo and put all the hard work I have put into my home noticed Thank you again Loretta A .Shelton King
Everyone we worked with was very responsive Loved communicating online at the convenience of my schedule Anyone from quicken did not hesitate to pick up the phone Can tell they focus on the borrower Was a good experience Personalized with knowledgeable peopleWe were informed throughout entire process
Quicken Loans did a great job from the beginning of loan until closingI'd recommend them for your mortgage needsGreat experience
Thanks
Tim T
Saint Augustine Florida
This is my third mortgage loan with QuickenEach experience has been greatThey are fast and reliable, taking about three weeks from start to finishAnd closing in my home! I recommend them to everyone needing a mortgage
A great, easy and fast way to finance
This was the easiest loan I’ve ever done Everyone was so professional and always in touch They were only phone call or email away and lots of times they would just call me to see how things were goingI would definitely use them again if I needed to buy or refinance something else
I was back and forth with a loan officer for over a month and a halfFor every home we were interested in he said no problem we were pre-approved and that everything looked promisingWe even received a few pre-approved letters for different amounts depending on the property we were interested in and told the down payment would only be 3%We were so excited! After all that effort and time spent on the phone almost everyday we finally found the perfect home and we were told that someone else would help us and the file was transferredOnce that processor got our information everything changed, now we were no longer approved for what we were told before and we had to give a lot more money down like 20%We could not give that much down so we got disqualified plus they were also adding points which we were told prior there would be no pointsVery upsettingI even spoke to a supervisor a couple of times and expressed how deceived we felt and all she said was she was sorry and that they would look into itI never heard from her againExtremely disappointedI will never recommend them to anyoneRight after, we went to Movement Mortgage and were approved in a few days with 3% down and no problems at all! Don't waste your time with Quicken Loans, it's all a lie! They will deceive youI had to share this so it doesn't happen to anyone else
We were very impressed with the "Customer Service" provided by Quicken Loans Our Mortgage Banker, Sesha Bracy and Client Care Specialist, Christina DiNatale were awesome to deal with They always returned our calls in a timely manner and helped us with ease through the refinance of our home I highly recommend Quicken Loans to anyone who is interested in financing or refinancing their home
As a first time home buyer with an excellent credit score, Quicken Loans has made this the most stressful and most difficult processes everFrom jump there was always miscommunication with my banker provided to meI had to consult with his supervisor or numerous occasions about the difficulties I was having understanding certain things dealing with the mortgageIt was always a task for myself and realtor to get in contact with the bankerI had to call in about that as wellWhat even prompted this complaint is I’ve been blocked on Facebook for stating my issues along with I have a credit score and I was given a good faith estimate of my interest rate at 5.625% where they charged me $for a point to bring it down to 4.625%! They also quoted me around $16,to close not to mention the 3% I put down with my builder! They couldn’t tell me how all these costs were calculated! I immediately began shopping around for other lenders and they couldn’t believe what QUICKEN LOANS are doing to people like myselfIt’s way more of things I can name but that was the main issueDO NOT work with Quicken they trick you by selling you on there instant equity and other things that sound good but you will pay for somehow in the end!
Amazing serviceTook me through the whole process with extreme professionalism! Made our dream of buying the family farm come true!
In refinancing my mortgage, the process was easyThe Quicken Loans representatives took the time and answered all of my questions in a way I could understandThey were very responsive, typically answering my online questions in minutesThe myQL website was easy to use and navigate
Excellent serviceOn top of business from beginning to end of application process
Great experience all the way aroundThe process was fast, we got a great deal, and they kept us informed every step of the way
We recently refinanced our home via Quicken Loans We were very pleased with the speed of service , and the available help Our adviser assisted us by answering any and every question we had; he gave us his cell phone number, if we had a question not on business hours Due to this, we were able to pay off our credit cards at 18% interest, compared to 4.9%
I have nothing but good thisngs to say about Quicken Loans as everyone involved with my process was very curteous and helpful Great customer service
The Group that worked with me from Quicken's Rocket Mortgage was quick, used electronics to my and their best useThey were helpful, Most of all they were very positive Things came up and they immediately presented an alternative to great end results I love the web site I organized my monthly payments to be bi-weekly all by myself very easily And we closed within a month
My experience with Quicken Loans was excellent The mortgage rep was attentive, responsive, and provided excellent guidance The loan team that processed the loan, including the closing agent, were all professional, responsive and customer-oriented I would recommend Quicken Loans to anyone looking for a mortgage The whole process was streamlined, all information could easily be uploaded, and the website and process developed by Quicken made the mortgage loan process much more simple than my past experience with other lenders has been I can't even think of something I would recommend they do differently I will use Quicken Loans as my for any future purchase or refi
I have never had such an amazing experience with any home loan companyEveryone I dealt with was kind,listened to my needs and was on the ball with ever hurdle and hoop we encountered
You all earned your pride with me and I will never deal with any other company
I thank you from the bottom of my heart for getting me away from Wells Fargo and put all the hard work I have put into my home noticed Thank you again Loretta A .Shelton King
Great experiencethey were wonderful
Everyone we worked with was very responsive Loved communicating online at the convenience of my schedule Anyone from quicken did not hesitate to pick up the phone Can tell they focus on the borrower Was a good experience Personalized with knowledgeable peopleWe were informed throughout entire process
Constant updates from Quicken during the processEasy and quick
A positive experience...professional
Quicken Loans did a great job from the beginning of loan until closingI'd recommend them for your mortgage needsGreat experience
Thanks
Tim T
Saint Augustine Florida