I know there are a lot of people who are concerned with Quicken as a lender, but I have nothing but good things to sayI should preface my review with the fact that I have great credit, no debts, and was applying for a small home loan with a large down, so I had few hiccups going into the home loan processI am also a second-time home buyer, so I have been through the process before with a "traditional" lender in a different state and knew the drillRegardless, my mortgage originator was very knowledgeable about my state and requirements before proceeding with me on the home loan processI had pre-approval through Quicken as well as a traditional lender, but Quicken proved more prompt, helpful, and far more interested in helping me run my numbers and figure out my budget with me, giving me multiple loan possibilities whereas the traditional lender wasn't nearly as involved, which is why I dropped themMy originator at Quicken was prompt, courteous, and very, very thoroughI didn't at any point feel confused about what I was signing, what fees were included or not included, or what I needed to bring to the table versus what Quicken was covering, and when I lost a sale on a house and had to start all over again in my search (which had nothing to do with my lender but everything to do with the seller's agent), they were there to help me start again and speed the process along with the information they already had on hand when I did find my perfect homeBoth my agent and the seller's agent mentioned to me on several occasions that although they were hesitant to work with Quicken due to stories they'd heard, their experience was very pleasant, and they were surprised at how organized and on-the-ball Quicken was, especially with my state, which I was told is a hard state to close in due to regulationsTheir weekly updates and check-ins were very helpful in keeping us all on the same page, and the online documentation style was very useful for me personally, as the internet is far more conducive to my impatient personality--I was able to sign off on documents the second I receive them, scan, and send back within a half hour rather than having to run around and meet up with a physical person to pass them offAlthough I first bought and sold in CA where everything is digitized through agencies, that's not the case in upstate NYEverything is still hand-carryWith Quicken, everything is right at my fingertips, so it eliminates a lot of driving around and passing off of documentation, and I like that reassuranceIn the end, the only howas on the day of my closing, when we had to wait about half an hour for Quicken to approve my final closing documentation so checks could be cut for all involved--a small price to pay for such an easygoing experience
I must say I was pleased with the way the personal from Quicken Loans, helped my wife and I with the loan processFrom MrRiley, MrJones, and MsWashington, all of them were patient, and instrumental for my wife and I to secure a loan, Thanks to all
Very easy company to work with! Their customer service is excellent and I cannot commend them enough! I work in customer service as a trainer, and I was flabbergasted by their company as they go over and above to work with youKudos to representative Alexandria as she has made the process very easy and helped me with each step!
Our experience with Quicken was a very good oneThey were courteous and organized with us alwaysOur previous lender had not filed proper paperwork when we paid off another loan and the customer service representatives at Quicken worked for a month trying to help us get it straightened outIan, our banker, was the first person at Quicken I spoke to and he was very nice and helped me understand what I needed to know about refinancing, interest rates, etc
From the beginning to the end of the process, the Quicken loan team and the closing agent were professional, thorough, and polite I couldn't have had a better experience refinancing my house loan
I wanted to share a very positive experience that I had with Quicken LoansWe bought our home in financed by an adjustable rate primary mortgage and a second mortgageI tried unsuccessfully over the years to refinance because once I said there was a second mortgage I got the "we cannot touch that." But my quicken loan specialist listened and heard me out and found a way to help us refinanceThe electronic process was seamless and transparent, and went without a hitch: from processing the application, to reviewing and signing documentation, to the closingI would highly recommend Quicken Loans for all mortgage financing needs
days after QUICKEN LOANS received my insloss claim package containing 100% of the doc's requested I have no money with with to pay my contractors
March till April and counting my MORTGAGE COMPANy is the reason my roof can't be repairedALL info requested was sent, they require doc's not originally requested, they send ck's with wrong names they send cks without my name just slow roll and drag their feetNot once has QUICKEN LOANS contacted me to request doc's discuss my claim.not a call, text, email NOTHING
QUICKEN LOANS sits there earning interest on my insclaim while my roof needs repairthey are SHAMELESS
My experience with Quicken Loans has been A+Working within their website was easyThe staff always returned my calls and answered all my questions in a timely mannerI would recommend Quicken Loans to anyone
I've have been with Quicken Loans company for about yearsI've made contracts with them times, each time to my benefit especially since rates came downThey have kept me informed all though the process Their Staff is professional and Courteous, and Patient especially for me since I always ask a lot of questions, emails and phone calls and the website made process quick and understandable
Robert Heinze Acworth,GA
Brett Humphreys and Eric Zeigler were always prompt in responding to questions I had regarding our two refinances The signing of the closing documents with the notary was very quick and easy We were refinancing two loans on rental property we have The original loans were with Quicken and the refinance was also with Quicken We thought that would make the whole process easierbut there were a few glitches Too many different people worked on the loans and they were done separately and one loan was finished faster than the other, making it inconvenient to close at the same time In addition, the people working on the two loans did not communicate with each other This lack of communication became frustrating at times
My review so hard to explain if you never did business w/QuickenLQuickenL customers knows exactly what I'm referencing toIf you're thinking about buying a home (Esp1st home buyers) I will put your mind at ease as I do not trust businesses or reviewsMy mind frame is Business's pose ascustomers to write a favorable review The same if you think abt Refinancing due to unforeseen occurrences like myselfQuickenL walked me thru the whole processQuickenL responds to your message board same day during business hrsQuickenL customer service is FLAWLESSWhat your waiting for I wrote a short novel call them right now
This is the second time I refinanced my home , and I have had the best experience with Quicken Loans , not once did we have a problem , everything went as planned , great people to deal with for a refinance ,everyone was professional , pleasant and spot on , I would use them all the time , I highly recommend them , thank you to Quicken loans and there wonderful employees
Quicken Loans is without exception the most professional loan company I have ever dealt withThroughout the process the documents were prepared by me and forwarded on-line to their systemIf they had any questions they got back to me quickly and allowed me to provide additional information to move the process forwardAt the end of the process I had a high level of satisfaction with the processAs a quality professional I can fully endorse their process and their level of Customer SatisfactionWell done Quicken!
This was the fastest, most efficient, friendliest mortgage company I've dealt withWe went from startup to closing in days, got great rates, and flexible service! Very impressed
very courteous, professional, and ethical
Very efficient, no headache, fast and simpleKeep their promise to close date
I know there are a lot of people who are concerned with Quicken as a lender, but I have nothing but good things to sayI should preface my review with the fact that I have great credit, no debts, and was applying for a small home loan with a large down, so I had few hiccups going into the home loan processI am also a second-time home buyer, so I have been through the process before with a "traditional" lender in a different state and knew the drillRegardless, my mortgage originator was very knowledgeable about my state and requirements before proceeding with me on the home loan processI had pre-approval through Quicken as well as a traditional lender, but Quicken proved more prompt, helpful, and far more interested in helping me run my numbers and figure out my budget with me, giving me multiple loan possibilities whereas the traditional lender wasn't nearly as involved, which is why I dropped themMy originator at Quicken was prompt, courteous, and very, very thoroughI didn't at any point feel confused about what I was signing, what fees were included or not included, or what I needed to bring to the table versus what Quicken was covering, and when I lost a sale on a house and had to start all over again in my search (which had nothing to do with my lender but everything to do with the seller's agent), they were there to help me start again and speed the process along with the information they already had on hand when I did find my perfect homeBoth my agent and the seller's agent mentioned to me on several occasions that although they were hesitant to work with Quicken due to stories they'd heard, their experience was very pleasant, and they were surprised at how organized and on-the-ball Quicken was, especially with my state, which I was told is a hard state to close in due to regulationsTheir weekly updates and check-ins were very helpful in keeping us all on the same page, and the online documentation style was very useful for me personally, as the internet is far more conducive to my impatient personality--I was able to sign off on documents the second I receive them, scan, and send back within a half hour rather than having to run around and meet up with a physical person to pass them offAlthough I first bought and sold in CA where everything is digitized through agencies, that's not the case in upstate NYEverything is still hand-carryWith Quicken, everything is right at my fingertips, so it eliminates a lot of driving around and passing off of documentation, and I like that reassuranceIn the end, the only howas on the day of my closing, when we had to wait about half an hour for Quicken to approve my final closing documentation so checks could be cut for all involved--a small price to pay for such an easygoing experience
I must say I was pleased with the way the personal from Quicken Loans, helped my wife and I with the loan processFrom MrRiley, MrJones, and MsWashington, all of them were patient, and instrumental for my wife and I to secure a loan, Thanks to all
Very easy company to work with! Their customer service is excellent and I cannot commend them enough! I work in customer service as a trainer, and I was flabbergasted by their company as they go over and above to work with youKudos to representative Alexandria as she has made the process very easy and helped me with each step!
Very efficient , did well completing the loan processVery pleased with the loan closing early
Our experience with Quicken was a very good oneThey were courteous and organized with us alwaysOur previous lender had not filed proper paperwork when we paid off another loan and the customer service representatives at Quicken worked for a month trying to help us get it straightened outIan, our banker, was the first person at Quicken I spoke to and he was very nice and helped me understand what I needed to know about refinancing, interest rates, etc
From the beginning to the end of the process, the Quicken loan team and the closing agent were professional, thorough, and polite I couldn't have had a better experience refinancing my house loan
I wanted to share a very positive experience that I had with Quicken LoansWe bought our home in financed by an adjustable rate primary mortgage and a second mortgageI tried unsuccessfully over the years to refinance because once I said there was a second mortgage I got the "we cannot touch that." But my quicken loan specialist listened and heard me out and found a way to help us refinanceThe electronic process was seamless and transparent, and went without a hitch: from processing the application, to reviewing and signing documentation, to the closingI would highly recommend Quicken Loans for all mortgage financing needs
We were very pleased with our experience with Quicken loans Great communication and I feel everything went very smoothly
days after QUICKEN LOANS received my insloss claim package containing 100% of the doc's requested I have no money with with to pay my contractors
March till April and counting my MORTGAGE COMPANy is the reason my roof can't be repairedALL info requested was sent, they require doc's not originally requested, they send ck's with wrong names they send cks without my name just slow roll and drag their feetNot once has QUICKEN LOANS contacted me to request doc's discuss my claim.not a call, text, email NOTHING
QUICKEN LOANS sits there earning interest on my insclaim while my roof needs repairthey are SHAMELESS
My experience with Quicken Loans has been A+Working within their website was easyThe staff always returned my calls and answered all my questions in a timely mannerI would recommend Quicken Loans to anyone
I've have been with Quicken Loans company for about yearsI've made contracts with them times, each time to my benefit especially since rates came downThey have kept me informed all though the process Their Staff is professional and Courteous, and Patient especially for me since I always ask a lot of questions, emails and phone calls and the website made process quick and understandable
Robert Heinze Acworth,GA
Brett Humphreys and Eric Zeigler were always prompt in responding to questions I had regarding our two refinances The signing of the closing documents with the notary was very quick and easy We were refinancing two loans on rental property we have The original loans were with Quicken and the refinance was also with Quicken We thought that would make the whole process easierbut there were a few glitches Too many different people worked on the loans and they were done separately and one loan was finished faster than the other, making it inconvenient to close at the same time In addition, the people working on the two loans did not communicate with each other This lack of communication became frustrating at times
My review so hard to explain if you never did business w/QuickenLQuickenL customers knows exactly what I'm referencing toIf you're thinking about buying a home (Esp1st home buyers) I will put your mind at ease as I do not trust businesses or reviewsMy mind frame is Business's pose ascustomers to write a favorable review The same if you think abt Refinancing due to unforeseen occurrences like myselfQuickenL walked me thru the whole processQuickenL responds to your message board same day during business hrsQuickenL customer service is FLAWLESSWhat your waiting for I wrote a short novel call them right now
This is the second time I refinanced my home , and I have had the best experience with Quicken Loans , not once did we have a problem , everything went as planned , great people to deal with for a refinance ,everyone was professional , pleasant and spot on , I would use them all the time , I highly recommend them , thank you to Quicken loans and there wonderful employees
Quicken Loans is without exception the most professional loan company I have ever dealt withThroughout the process the documents were prepared by me and forwarded on-line to their systemIf they had any questions they got back to me quickly and allowed me to provide additional information to move the process forwardAt the end of the process I had a high level of satisfaction with the processAs a quality professional I can fully endorse their process and their level of Customer SatisfactionWell done Quicken!
They were great to work withFast, knowledgeable & friendlyKept us informed every step of the way
This was the fastest, most efficient, friendliest mortgage company I've dealt withWe went from startup to closing in days, got great rates, and flexible service! Very impressed
Altogether a very good experience, fast and easy to complete