The process was fairly painless, however, initial call and discussion didn't reveal $"deposit" required to begin process until we were about to hang up If this was in beginning of discussion I would have visited lending tree to see if that fee could have been negotiated as part of doing business with company I chose Most of the staff were responsive, however, as my husband travels all the time, this company, even though it was made extremely clear, several times, I was their POINT OF CONTACT, kept calling him when they needed informationIt was extremely frustrating when delays would happen due to staff not following directions to contact meAlmost as though I was living in 1930's when "women" didn't handle household finances? Could it be? Hopefully not so I'm going to stick with the "out of staff members" I had to deal with just couldn't comprehend directionsYep, that's it, otherwise I be really negative in this review
The person who came to our house to close us (yes the best perk) was SUPER informative, SUPER professional, ON TIME and had us closed in about minutes (guess that's were "rocket speed" comes into process)
Would I use Quicken again? Maybe, but I would definitely try Lending Tree at same time for a bit of good American competition We have another property to refinance in a few months so we will see how that goes
Quicken has always been a pleasure to work withI was informed of every action and step in a very timely in easy to follow directionsThe staff went out of their way to assist at every stepSimply the best!
This was the best experience ever in procuring a loanFast, efficient, they worked with us and stayed in touch every step of the way.I just could not believe it was closed in record time, love those guys
Quicken Loans has always been on the spot to offer their clients the best and most accessible service possibleCourteous, friendly and very helpful staff!
!
BEST EXPERIENCE DOING A REFINANCE FOR OUR HOMEWE HAD WORKED WITH OUR BANK WHO HAD OUR MORTGAGE AND WE WERE TURNED DOWNTHEN ON TO LOAN DEPOT AND WHAT A NIGHTMAREWE HAD VERY LOW APRAISAL AND WHEN WE ASKED FOR OUR MONEY BACK THEY TOLD US TO FIND APRAILSALS THAT WERE COMPARABLE STOPPED THE WHOLE NIGHTMARETHEN WE WERE CALLED BY QUICKEN ROCKET MORTGAGEASKED FOR VERY LITTLE PAPERWORKGOT AN APRAILSAL RIGHT AWAY WITHOUT US HAVING TO PAY FOR ITCLOSED IN A LITTLE OVER A MONTHGOT EXTRA MONEY TO PAY OFF SOME BILLSVERY GOODWOULD HIGHLY RECOMMEND THEM
GEORGE S
Experience was very goodCustomer support superior, hand off from one department to the next superiorFollvery goodCommunication was consistent and to the point
This was my third dealing with Quicken Loans - two mortgages and one re-fiAll the transactions were handled very smoothly and professionallyAll transactions (except for the closing) were performed onlineI could read the requests and upload information after business hours, which was very efficient for me
All in all, I am very happy with Quicken Loans and highly recommend them.them
I have done business with this company for 2+ years, and have been quite happy with the service until recently I don't know if I will change to a different loan company as of yet, but would like to write about recent experience with them The person I talked to about a refinance was discrediting other loan companies that they never worked with They went as low as stating they where the highest gasoline where other loan companies where low grade I have never been a fan of companies who bash other companies Although they been good to me in the past I may need to change loan companies
Our experience with Quicken Loans was quick and painlessI went into the process of refinancing our home dreading it Thankful that it was the opposite of what I expectedEveryone that I talked to at Quicken Loans was very helpful and a pleasure to work withI would recommend Quicken Loans!
I had a great closing with them They were very straightforward and everything they said happened in a very timely mannerThe process was super easy using their app and closing was conducted at my dining tableSuper happy and will definitely recommend!
This was my second Home Mortgage Loan with Quicken Loans/Rocket Mortgage and it went even easier and quicker than the first I will and have recommended them to friends and family
Quicken Loans was one of the best Companies I have ever dealt with....Astan was amazing getting me started and following me till end....Renee picked up and helped out for weeks.....Jed also came up with a workable solution so our loan was attainable......I would high recommend these people.....I can not thank them enough for helping me move into our home
I had a great experience with Quicken LoansMy husband and I refinanced last monthI called on Dec 30th and our loan closed on Jan 24thThe only delay was waiting for payment history from my previous mortgage companyEveryone I worked with at Quicken was so helpful, professional, and easy to work withThey were on top of my loan process and kept me in the loop at all timesWhen I had a question or concern they would respond very quickly and always made me feel comfortable with their answerIt was a very painless experience and I would recommend Quicken Loans to my friends and family membersI have friends and family that have also used Quicken so they were the first company I contactedI loved how we were able to sign all the documents at our home at 7:pm,
This makes the 4th time I've used Quicken, each time with the same Banker The experience has always been efficient, no surprises and the cost of the refi has always been below the original estimate putting more cash in my pocket I'll keep coming back whenever I need a mortgage
Ryan blessed and everyone with the quicken loans team that worked with me, they were very courteous, I have to say that they were very professional as well
my only issue I ever had was with the "closing Specialist" this person did not communicate with the previous employee I had contacted to get information they had about closing cost creditsthis meant my original cost to close was much higher than I was originally told by my purchase specialistthe problem was eventually fixed but it caused me a lot of stress and time at work I had to be on the phone instead of doing my jobi never once met a representative in person from quicken loans
The process was fairly painless, however, initial call and discussion didn't reveal $"deposit" required to begin process until we were about to hang up If this was in beginning of discussion I would have visited lending tree to see if that fee could have been negotiated as part of doing business with company I chose Most of the staff were responsive, however, as my husband travels all the time, this company, even though it was made extremely clear, several times, I was their POINT OF CONTACT, kept calling him when they needed informationIt was extremely frustrating when delays would happen due to staff not following directions to contact meAlmost as though I was living in 1930's when "women" didn't handle household finances? Could it be? Hopefully not so I'm going to stick with the "out of staff members" I had to deal with just couldn't comprehend directionsYep, that's it, otherwise I be really negative in this review
The person who came to our house to close us (yes the best perk) was SUPER informative, SUPER professional, ON TIME and had us closed in about minutes (guess that's were "rocket speed" comes into process)
Would I use Quicken again? Maybe, but I would definitely try Lending Tree at same time for a bit of good American competition We have another property to refinance in a few months so we will see how that goes
Quicken has always been a pleasure to work withI was informed of every action and step in a very timely in easy to follow directionsThe staff went out of their way to assist at every stepSimply the best!
This was the best experience ever in procuring a loanFast, efficient, they worked with us and stayed in touch every step of the way.I just could not believe it was closed in record time, love those guys
Very quick responses throughout the processAnswered questions thoroughlyGreat communication, always helpful
Quicken Loans has always been on the spot to offer their clients the best and most accessible service possibleCourteous, friendly and very helpful staff!
!
BEST EXPERIENCE DOING A REFINANCE FOR OUR HOMEWE HAD WORKED WITH OUR BANK WHO HAD OUR MORTGAGE AND WE WERE TURNED DOWNTHEN ON TO LOAN DEPOT AND WHAT A NIGHTMAREWE HAD VERY LOW APRAISAL AND WHEN WE ASKED FOR OUR MONEY BACK THEY TOLD US TO FIND APRAILSALS THAT WERE COMPARABLE STOPPED THE WHOLE NIGHTMARETHEN WE WERE CALLED BY QUICKEN ROCKET MORTGAGEASKED FOR VERY LITTLE PAPERWORKGOT AN APRAILSAL RIGHT AWAY WITHOUT US HAVING TO PAY FOR ITCLOSED IN A LITTLE OVER A MONTHGOT EXTRA MONEY TO PAY OFF SOME BILLSVERY GOODWOULD HIGHLY RECOMMEND THEM
GEORGE S
Best experience! Highly recommend Friendly, knowledgeable, and efficient
Great experience refinancing my houseNever had any problems and always there to answer any questions
Your staff work really hard to get everything done for usWe have nothing but praise for your teamThanks s million for all your hard work
Experience was very goodCustomer support superior, hand off from one department to the next superiorFollvery goodCommunication was consistent and to the point
This was my third dealing with Quicken Loans - two mortgages and one re-fiAll the transactions were handled very smoothly and professionallyAll transactions (except for the closing) were performed onlineI could read the requests and upload information after business hours, which was very efficient for me
All in all, I am very happy with Quicken Loans and highly recommend them.them
I have done business with this company for 2+ years, and have been quite happy with the service until recently I don't know if I will change to a different loan company as of yet, but would like to write about recent experience with them The person I talked to about a refinance was discrediting other loan companies that they never worked with They went as low as stating they where the highest gasoline where other loan companies where low grade I have never been a fan of companies who bash other companies Although they been good to me in the past I may need to change loan companies
Our experience with Quicken Loans was quick and painlessI went into the process of refinancing our home dreading it Thankful that it was the opposite of what I expectedEveryone that I talked to at Quicken Loans was very helpful and a pleasure to work withI would recommend Quicken Loans!
I had a great closing with them They were very straightforward and everything they said happened in a very timely mannerThe process was super easy using their app and closing was conducted at my dining tableSuper happy and will definitely recommend!
This was my second Home Mortgage Loan with Quicken Loans/Rocket Mortgage and it went even easier and quicker than the first I will and have recommended them to friends and family
Quicken Loans was one of the best Companies I have ever dealt with....Astan was amazing getting me started and following me till end....Renee picked up and helped out for weeks.....Jed also came up with a workable solution so our loan was attainable......I would high recommend these people.....I can not thank them enough for helping me move into our home
I had a great experience with Quicken LoansMy husband and I refinanced last monthI called on Dec 30th and our loan closed on Jan 24thThe only delay was waiting for payment history from my previous mortgage companyEveryone I worked with at Quicken was so helpful, professional, and easy to work withThey were on top of my loan process and kept me in the loop at all timesWhen I had a question or concern they would respond very quickly and always made me feel comfortable with their answerIt was a very painless experience and I would recommend Quicken Loans to my friends and family membersI have friends and family that have also used Quicken so they were the first company I contactedI loved how we were able to sign all the documents at our home at 7:pm,
This makes the 4th time I've used Quicken, each time with the same Banker The experience has always been efficient, no surprises and the cost of the refi has always been below the original estimate putting more cash in my pocket I'll keep coming back whenever I need a mortgage
Ryan blessed and everyone with the quicken loans team that worked with me, they were very courteous, I have to say that they were very professional as well
my only issue I ever had was with the "closing Specialist" this person did not communicate with the previous employee I had contacted to get information they had about closing cost creditsthis meant my original cost to close was much higher than I was originally told by my purchase specialistthe problem was eventually fixed but it caused me a lot of stress and time at work I had to be on the phone instead of doing my jobi never once met a representative in person from quicken loans