I was skeptical of using Quicken Loans because I thought it would be better to deal with a local mortgage company; someone I could meet with face to face My husband convinced me to try QL and I found out my fears were unfounded From the first phone call they were extremely helpful They took time to explain everything I had questions about It was to upload forms that were needed without having to leave my home We were kept up to date throughout the entire process Each person we spoke with treated us as if we were their only customers, that is they gave us whatever time we needed I would recommend and have recommended Quicken Loans to friends
Everyone on the entire Quicken staff that I had dealt with, worked tirelessly, acted professionally, and swiftly in completing my refinance within days…It was truly amazing! I was told that I probably was one of the fastest customers to have closed a refinance in under two weeks I would recommend Quicken Loans to anyone who asks, or even speaks of buying /refinancing within earshot of me!!
LOL
They were terrific!!!
Hello MsBase, We just want to let you know that Dusty deserves recognition for her outstanding customer service skills, and also for her dedication and love to her job and her clientsWe delivered our twin boys at the same time that we were going through the process of refinancing our house, and it was an overwhelming experience because our boys spent four weeks in the NICU, but Dusty made the whole process easy for usEvery time we had a question, she answered it right away, every time we called her, she remembered us, despite the fact that she has many clientsShe made us feel like she caresShe even sent a Quicken Loans piggy bank to each of our twin boys, and the date that we were signing the papers for our closing, we received another Quicken Loans piggy bank for Mark, our seven year old child, and a personal handwritten note for DustyHow wonderful is that! She also asked us to send her a picture of our twin boysWhat a wonderful human being, and what an asset to your companyWe are so excited that we were able to refinance our house, and we are so blessed to know that Quicken Loans, and employees like Dusty and Stephen Michelini are part of our familyWe also appreciated how MrMichelini helped us to start the process of refinancing, and how he was always willing to answer our questions and provide the best adviceFinally, we were so impressed when we received our final copies of our refinancing processThe presentation of the packet was outstandingIt looks like a book with table of content and everythingIt made our day because we are very organized people, and being able to have all the important documents together in the "book" is very convenientThanks again, and keep up the good work!
The refinancing experience with Quicken Loans was great! They really know what they're doing and were very patient with us who are inexperienced with the techy world! We will be forever customers of theirsScott and Sue Kraft Pine River , NN
They have the best customer service ever I wasn't crazy about all the online information and they catered to my needs and helped
Me every step of the wayThank You Alex and Kenneth for all your hard work
We have used Quicken for several purchases and refinances with complete successThey are very organized and efficientHave not had to repeatedly send info in that was sent previously
Using Quicken Loans to refinance and pay off some cc debt was a great decision From beginning to end, everyone we dealt with was caring, helpful and professional
Megan Young, our Client Care Specialist, was particularly special Megan kept in touch with us regularly to keep us informed as to our status and see if we had any questionsI believe she went above and beyond her duties to make sure we were comfortable with the entire process We would confidently share our experience with anyone looking to buy or refinance a home Thank you sincerely
Annoying pressure pushing mortgage company with no easy way to opt out and forcing you to submit your information to other companies whom are apparent spam and scam companies as I never received so much spam until I signed up with Quicken Loans, and now that it is Rocket Mortgage it has gotten times worse
I was very pleased with my experience Everyone was very professional but also kind and understanding as I had many questions and concerns Everything has gone smoothly with closing and follow up payments as requested I know my finances will be much easier to manage now I would recommend Quicken Loans to anyone!!!
All staff was very professional and prompt My experience was very goodI would recommend Quicken Loans to my friends and familyExcellent we were able to close in days Refinanced
We loved our experience with Quicken! The teams helped us close quicklt, and made the process easy, convenient and stress-free for us and our realtor! We highly recommend Quicken!
I was skeptical of using Quicken Loans because I thought it would be better to deal with a local mortgage company; someone I could meet with face to face My husband convinced me to try QL and I found out my fears were unfounded From the first phone call they were extremely helpful They took time to explain everything I had questions about It was to upload forms that were needed without having to leave my home We were kept up to date throughout the entire process Each person we spoke with treated us as if we were their only customers, that is they gave us whatever time we needed I would recommend and have recommended Quicken Loans to friends
Highly satisfied
Everyone on the entire Quicken staff that I had dealt with, worked tirelessly, acted professionally, and swiftly in completing my refinance within days…It was truly amazing! I was told that I probably was one of the fastest customers to have closed a refinance in under two weeks I would recommend Quicken Loans to anyone who asks, or even speaks of buying /refinancing within earshot of me!!
LOL
They were terrific!!!
Hello MsBase, We just want to let you know that Dusty deserves recognition for her outstanding customer service skills, and also for her dedication and love to her job and her clientsWe delivered our twin boys at the same time that we were going through the process of refinancing our house, and it was an overwhelming experience because our boys spent four weeks in the NICU, but Dusty made the whole process easy for usEvery time we had a question, she answered it right away, every time we called her, she remembered us, despite the fact that she has many clientsShe made us feel like she caresShe even sent a Quicken Loans piggy bank to each of our twin boys, and the date that we were signing the papers for our closing, we received another Quicken Loans piggy bank for Mark, our seven year old child, and a personal handwritten note for DustyHow wonderful is that! She also asked us to send her a picture of our twin boysWhat a wonderful human being, and what an asset to your companyWe are so excited that we were able to refinance our house, and we are so blessed to know that Quicken Loans, and employees like Dusty and Stephen Michelini are part of our familyWe also appreciated how MrMichelini helped us to start the process of refinancing, and how he was always willing to answer our questions and provide the best adviceFinally, we were so impressed when we received our final copies of our refinancing processThe presentation of the packet was outstandingIt looks like a book with table of content and everythingIt made our day because we are very organized people, and being able to have all the important documents together in the "book" is very convenientThanks again, and keep up the good work!
Excellent service!
Good service and easy to deal with
The refinancing experience with Quicken Loans was great! They really know what they're doing and were very patient with us who are inexperienced with the techy world! We will be forever customers of theirsScott and Sue Kraft Pine River , NN
We refinanced with QL and it was a great experienceThe people who worked with us were very helpful and knowledgeable and the process was very easy
Excellent service!! Very prompt and closed Quickly
They have the best customer service ever I wasn't crazy about all the online information and they catered to my needs and helped
Me every step of the wayThank You Alex and Kenneth for all your hard work
Quick, easy, stress free home mortgage experience Our team was just a phone call or message board post away if we had questions
Great experience, was kept well informed throughout the loan process
All good!
We have used Quicken for several purchases and refinances with complete successThey are very organized and efficientHave not had to repeatedly send info in that was sent previously
Quicken Loans was very professional and very easy to work withI have recommended them to friends and family already
Using Quicken Loans to refinance and pay off some cc debt was a great decision From beginning to end, everyone we dealt with was caring, helpful and professional
Megan Young, our Client Care Specialist, was particularly special Megan kept in touch with us regularly to keep us informed as to our status and see if we had any questionsI believe she went above and beyond her duties to make sure we were comfortable with the entire process We would confidently share our experience with anyone looking to buy or refinance a home Thank you sincerely
Annoying pressure pushing mortgage company with no easy way to opt out and forcing you to submit your information to other companies whom are apparent spam and scam companies as I never received so much spam until I signed up with Quicken Loans, and now that it is Rocket Mortgage it has gotten times worse
I was very pleased with my experience Everyone was very professional but also kind and understanding as I had many questions and concerns Everything has gone smoothly with closing and follow up payments as requested I know my finances will be much easier to manage now I would recommend Quicken Loans to anyone!!!
All staff was very professional and prompt My experience was very goodI would recommend Quicken Loans to my friends and familyExcellent we were able to close in days Refinanced
We loved our experience with Quicken! The teams helped us close quicklt, and made the process easy, convenient and stress-free for us and our realtor! We highly recommend Quicken!