I started my loan application with Quicken Loans in February and the entire process was completed by the end of March with approval and closing!!! Totally pain free! My agents were very helpful and knowledgeable! No wonder Quicken Loans wins the J.DPower Award!
Quicken Loans made refinancing our first and second mortgages very easyOur mortgage banker listened to our needs and worked very diligently to deliverHe answered every question promptly, and was very courteous and professionalThe whole process was very smooth and we are quite pleased
My experience with Quicken Loans went very smoothlyThey worked with all the way through the processI appreciated the way they explained everything and was available to answer all of my questionsThe process was QuickEveryone I worked with was very professional through out the entire processI will definitely recommend Quicken Loan to all my friends
I started the process of a refi last yearI was approvedEliz was great however once I was approved they set me up with a loan specialist Omara worst experience ever I would always get generic answers or replies from herWeeks would pass and I wouldn't hear anything ,so I would call only to be told the loan is moving along and if they needed anything they would let me knowI would give it a couple weeks and call and then and only then when I called she would need something newI was also told my closing cost when I first applied was a quarter of what they wanted close to closing timeSix months into this process I said just forget itThey had to extend my lock in rate a few timesThen they wanted to change it from a 15yr to a yrto lower closing costsI didn't go for itI waited approximately months and contacted them againThe interest rate was supposed to be lower (not) I delt with a new group of employees somewhat better but still not truthfulMathew stated to me that if I did a yr my closing would be about the same amount as my current mortgage (lie) he stated if I wanted the yrit would be like 1/of my current mortgage paymentsThe process did not take as long a little over two months the second time aroundI am still upset that with a 30yrthe closing was more then I was told when I contacted them the first time I applied and that one was a yrI would not have refinanced if my current rate wasn't 1/% and me wanting to lower my paymentsIf you don't have much choice then use Quicken other wise shop around
Very knowledgeable staff, however TO many people to work with throughout the processMany times you have to repeat yourself because your talking with someone for the third or fourth time
No ask her was one of the nicest people to deal with through my Quicken experience he was clear concise and confident you made everything seem so eas y he knew exactly what he was talking about and made me feel very comfortable I would definitely tell my family and friends to ask specifically for him I dealt with different mortgage companies before aquicken and by far who was the most knowledgeable person that I spoke to throughout this whole experience great job Moe thanks for everything
My experience with the staff at Quicken Loans was very positive and encouragingThey were completely professional and pleasant at all timesAnd they deliveredThanks so much!
Very professional teamAll of the paperwork and instructions were completed online, everything that was needed from the beginning of our process till the end was online and went like very smoothlyI would HIGHLY recommend them to friends and family
All staff was very professional and prompt My experience was very goodI would recommend Quicken Loans to my friends and familyExcellent we were able to close in days Refinanced
Quicken Loans worked until the very end to make sure our home loans met ours needs and that we were completely satisfied The communication and genuine concern was very repressive Such a wonderful customer experience
Everyone on the entire Quicken staff that I had dealt with, worked tirelessly, acted professionally, and swiftly in completing my refinance within days…It was truly amazing! I was told that I probably was one of the fastest customers to have closed a refinance in under two weeks I would recommend Quicken Loans to anyone who asks, or even speaks of buying /refinancing within earshot of me!!
LOL
They were terrific!!!
We have used Quick and Loan previously and loved how fast the loan was completed, so we decided to use them again for our second loan.QL used online paper work with a few pages to scan or fax making it quick and easy to complete the loan documents smoothlyThe loan was done in less then days and we could not be happier with the great serviceThank you QL for a fabulous experience
I originally started out with a refinance , pre qualified everything was looking good for a couple months then all of a sudden we had a problem with the original loan application I was frustrated as this should have been caught earlier in the refinance We had already been in the refinance for a couple months and had to start over But Morgon Castro and her team came through with flying colors and we where able to get the loan through within a reasonable time I am happy with the final outcome and would happily recommend Quicken Loans again
Jacob Crane is our go to guy for loans and refinancesHe was recommended by family members, a few refinances agoOur loans have been handled with professionalism and without unnecessary delays
I started my loan application with Quicken Loans in February and the entire process was completed by the end of March with approval and closing!!! Totally pain free! My agents were very helpful and knowledgeable! No wonder Quicken Loans wins the J.DPower Award!
I would recommend QL to anyone! They were quick, to the point, polite, kept me well informed and was just all over awesome!
Outstanding company, great customer serviceI love their overall serviceThanks
Quicken Loans made refinancing our first and second mortgages very easyOur mortgage banker listened to our needs and worked very diligently to deliverHe answered every question promptly, and was very courteous and professionalThe whole process was very smooth and we are quite pleased
My experience with Quicken Loans went very smoothlyThey worked with all the way through the processI appreciated the way they explained everything and was available to answer all of my questionsThe process was QuickEveryone I worked with was very professional through out the entire processI will definitely recommend Quicken Loan to all my friends
Pleasant, informative, keep you updated Look for best options for you
I started the process of a refi last yearI was approvedEliz was great however once I was approved they set me up with a loan specialist Omara worst experience ever I would always get generic answers or replies from herWeeks would pass and I wouldn't hear anything ,so I would call only to be told the loan is moving along and if they needed anything they would let me knowI would give it a couple weeks and call and then and only then when I called she would need something newI was also told my closing cost when I first applied was a quarter of what they wanted close to closing timeSix months into this process I said just forget itThey had to extend my lock in rate a few timesThen they wanted to change it from a 15yr to a yrto lower closing costsI didn't go for itI waited approximately months and contacted them againThe interest rate was supposed to be lower (not) I delt with a new group of employees somewhat better but still not truthfulMathew stated to me that if I did a yr my closing would be about the same amount as my current mortgage (lie) he stated if I wanted the yrit would be like 1/of my current mortgage paymentsThe process did not take as long a little over two months the second time aroundI am still upset that with a 30yrthe closing was more then I was told when I contacted them the first time I applied and that one was a yrI would not have refinanced if my current rate wasn't 1/% and me wanting to lower my paymentsIf you don't have much choice then use Quicken other wise shop around
Great experience would recommend Quicken Loans Rocket mortgage program, outstanding customer service
Very knowledgeable staff, however TO many people to work with throughout the processMany times you have to repeat yourself because your talking with someone for the third or fourth time
Excellent
No ask her was one of the nicest people to deal with through my Quicken experience he was clear concise and confident you made everything seem so eas y he knew exactly what he was talking about and made me feel very comfortable I would definitely tell my family and friends to ask specifically for him I dealt with different mortgage companies before aquicken and by far who was the most knowledgeable person that I spoke to throughout this whole experience great job Moe thanks for everything
My experience with the staff at Quicken Loans was very positive and encouragingThey were completely professional and pleasant at all timesAnd they deliveredThanks so much!
Very professional teamAll of the paperwork and instructions were completed online, everything that was needed from the beginning of our process till the end was online and went like very smoothlyI would HIGHLY recommend them to friends and family
All staff was very professional and prompt My experience was very goodI would recommend Quicken Loans to my friends and familyExcellent we were able to close in days Refinanced
Painless process! QuickenLoans makes getting a home mortgage painless and fastI wish I had started using them years ago
Quicken Loans worked until the very end to make sure our home loans met ours needs and that we were completely satisfied The communication and genuine concern was very repressive Such a wonderful customer experience
Everyone on the entire Quicken staff that I had dealt with, worked tirelessly, acted professionally, and swiftly in completing my refinance within days…It was truly amazing! I was told that I probably was one of the fastest customers to have closed a refinance in under two weeks I would recommend Quicken Loans to anyone who asks, or even speaks of buying /refinancing within earshot of me!!
LOL
They were terrific!!!
We have used Quick and Loan previously and loved how fast the loan was completed, so we decided to use them again for our second loan.QL used online paper work with a few pages to scan or fax making it quick and easy to complete the loan documents smoothlyThe loan was done in less then days and we could not be happier with the great serviceThank you QL for a fabulous experience
I originally started out with a refinance , pre qualified everything was looking good for a couple months then all of a sudden we had a problem with the original loan application I was frustrated as this should have been caught earlier in the refinance We had already been in the refinance for a couple months and had to start over But Morgon Castro and her team came through with flying colors and we where able to get the loan through within a reasonable time I am happy with the final outcome and would happily recommend Quicken Loans again
Jacob Crane is our go to guy for loans and refinancesHe was recommended by family members, a few refinances agoOur loans have been handled with professionalism and without unnecessary delays