Once my initial contact Kathryn Lagarta had sealed the deal she no longer returned emails or texts Her commission was made and she was done Tanela Washington and closing team had better customer service My initial mortgage with Charles VanVallis was star and exemplary My refinance was not So much for customer loyalty and retention
I recently refinanced my mortgage and have got to say it was the best experience with refinancing a mortgage I have ever experiencedIt was done quickly, easily, professionally by the most knowledgable, caring people I had the pleasure of working withI have recommended this to all I talk with at my job and where ever someone is near to listenI wish all business could be conducted in this mannerExcellent work please keep it up!
Rocket Quicken Loans is by far the best Loan experience my wife and I have ever had Customer service was spot on from my first inquiry through closing and funding
I started my inquiry to an ad, just curious to find current ratesQuicken sounded very good, though I delayed for days, shopping with our current lender (refi with cash out), and a few othersI then applied with Quicken July 12, signed Closing on Aug 3, and was funded, as advertised Aug Best interest rate and very low points
In my over years of buying real estate, I was amazed at the efficiency of the entire process; always helpful and courteous staff; the ease and accuracy of collecting all required documents; all completed online until the :min of signing Closing papersI doubt any others can duplicate their process, even if many may try to imitate itI would still be submitting more docs with my current lender!
Excellent, from start to finish
Quicken worked with me to enable me to consolidate a 1st & 2nd mortgage, pay delinquent property taxes & establish an escrow account It wasn't as long a process and thought it would be I am completely satisfied with the manner in which they handled my account Had used them before, when it didn't work out, but this time everyone with whom I had contact went to bat for me 110%
From start to finish the team handled everything in a very professional mannerIf I had a question, they were there with an immediate answerThe sale of my old house and purchase of my new house were both smoothI can't thank everyone enough
I would recommend Quicken Loans to anyone needing to procure a loanThey are efficient, keep lines of communication open, keep customer posted each and every step of the wayThey were a true pleasure to do business with and saw that the process ran smoothly
I had a positive experience refinancing with Quicken loans Everything went very smoothly I had done the process before so maybe that expedited things because they did not request as much paperwork as in years past The people handing my case, Clay and Kayla, were friendly and professional and answered any questions I had quickly
I attempted refinancing with two other companies before Quicken Loan with no success, and the failure took longerThe people at Quicken were helpful, friendly and efficientMy hat is off to them
We’ve been in our new home for a couple of months now and our enjoyment cannot be complete without thinking of Erin Doyle at Quicken and how we almost didn’t get inWe had options for loan companies from our relocation company and in efforts to obtain the best option, we reached out to a couple of the approved mortgage companiesErin from Quicken was indeed quick to respond but we chose a more familiar source as this mortgage company had also been who we've banked with for over a decadeIt was halfway through the approval process on a home we had fallen in love with that red flags began to go upIn panic, I called Erin and although Erin knew we had chosen another mortgage company she was so very kind and selfless in giving information about some of the detail and requirements from a certain loan programWho does that? Doing something for nothing? I was amazed and gratefulFast forward...It was down to the wire on our closing and everything seemed fine with our current bank when it all started to unravelIn desperation, I called Erin again and I still don’t know how she did it but she literally saved our home purchaseOnce she took over, using the tools that Quicken had to offer, along with her heroic customer service abilities, not only did we close on the home, the process was smooth and painlessSimply put…we love her and owe this home purchase to her and QuickenI guess my question from Erin would be, which room in our house does she want named after her? A heartfelt thanks, ErinWe are so very gratefulI hope this sincere review helps others to find youYou are a priceless commodity for a home buyer
I give Q.Land F They will not comply with Customer request and tell you things they can not back upAnd or refuse to do soThey said I had the lowest rate with a credit score but that wasn't true after looking aroundThey tell you one agent will be with you all the way through, not trueI was bounced like a rag dollThe said VA wouldn't except my well water report but would not furnish the infoso I could file a complaintMy well only needed bleaching as any well does after a year or two at mostThreaten to withdraw my loan so I finally told them to do so I was tired of being threatened .My advice to anyone who served America as a Soldier or other Branch would to be look around before you stop with Q.Limagine what you get if you take the loan and then get threats I've closed out or in the process and as a former MARINE do not recommend Q.L,SEMPER FI
Rocket Loans (a division of Quicken Loans) requires you to log into your bank account through their site to approve your loan I was concerned about that, so I checked with my bank While they could not say that was something we should or should not do, they said if it were them, they would never give that information to anyone That information gives them complete access to your account, which is information and accessibility no legitimate lending institution needs I took my banks advice and did not continue with the loan
Very happy with Quicken Loans and all the people we dealt with! Doug Hornbuckle, Alan Jones and others were personable, professional and knowledgeableClosed our loan in less than weeksEasy, efficient process
Our agent, Tim Wells, was diligent and fastFinished our home refinance in record time with a great interest rate!
THEY HAVE BEEN COURTEOUS, FAST,PUNCTUAL,AND VERY INFORMATIVE ABOUT THE PROCEDURE AND PROCESSESI WOULD USE THEM AGAIN!!
Once my initial contact Kathryn Lagarta had sealed the deal she no longer returned emails or texts Her commission was made and she was done Tanela Washington and closing team had better customer service My initial mortgage with Charles VanVallis was star and exemplary My refinance was not So much for customer loyalty and retention
Excellent experience Estimates were honored Process was completed in my home no need to go to a title company Excellent customer service
I recently refinanced my mortgage and have got to say it was the best experience with refinancing a mortgage I have ever experiencedIt was done quickly, easily, professionally by the most knowledgable, caring people I had the pleasure of working withI have recommended this to all I talk with at my job and where ever someone is near to listenI wish all business could be conducted in this mannerExcellent work please keep it up!
Rocket Quicken Loans is by far the best Loan experience my wife and I have ever had Customer service was spot on from my first inquiry through closing and funding
I started my inquiry to an ad, just curious to find current ratesQuicken sounded very good, though I delayed for days, shopping with our current lender (refi with cash out), and a few othersI then applied with Quicken July 12, signed Closing on Aug 3, and was funded, as advertised Aug Best interest rate and very low points
In my over years of buying real estate, I was amazed at the efficiency of the entire process; always helpful and courteous staff; the ease and accuracy of collecting all required documents; all completed online until the :min of signing Closing papersI doubt any others can duplicate their process, even if many may try to imitate itI would still be submitting more docs with my current lender!
Excellent, from start to finish
Quicken worked with me to enable me to consolidate a 1st & 2nd mortgage, pay delinquent property taxes & establish an escrow account It wasn't as long a process and thought it would be I am completely satisfied with the manner in which they handled my account Had used them before, when it didn't work out, but this time everyone with whom I had contact went to bat for me 110%
From start to finish the team handled everything in a very professional mannerIf I had a question, they were there with an immediate answerThe sale of my old house and purchase of my new house were both smoothI can't thank everyone enough
I would recommend Quicken Loans to anyone needing to procure a loanThey are efficient, keep lines of communication open, keep customer posted each and every step of the wayThey were a true pleasure to do business with and saw that the process ran smoothly
I had a positive experience refinancing with Quicken loans Everything went very smoothly I had done the process before so maybe that expedited things because they did not request as much paperwork as in years past The people handing my case, Clay and Kayla, were friendly and professional and answered any questions I had quickly
It was a good experience
Efficient and excellent customer serviceA+
Of the or so home loan company's I dealt with over 30yrsI've found Quicken Loans to be the most helpful and understanding of my needs than any other
I would use quicken loans again because they easy to work with
Great experience and very friendly I had no issuesThey were quick and professionalHighly recommended
I attempted refinancing with two other companies before Quicken Loan with no success, and the failure took longerThe people at Quicken were helpful, friendly and efficientMy hat is off to them
We’ve been in our new home for a couple of months now and our enjoyment cannot be complete without thinking of Erin Doyle at Quicken and how we almost didn’t get inWe had options for loan companies from our relocation company and in efforts to obtain the best option, we reached out to a couple of the approved mortgage companiesErin from Quicken was indeed quick to respond but we chose a more familiar source as this mortgage company had also been who we've banked with for over a decadeIt was halfway through the approval process on a home we had fallen in love with that red flags began to go upIn panic, I called Erin and although Erin knew we had chosen another mortgage company she was so very kind and selfless in giving information about some of the detail and requirements from a certain loan programWho does that? Doing something for nothing? I was amazed and gratefulFast forward...It was down to the wire on our closing and everything seemed fine with our current bank when it all started to unravelIn desperation, I called Erin again and I still don’t know how she did it but she literally saved our home purchaseOnce she took over, using the tools that Quicken had to offer, along with her heroic customer service abilities, not only did we close on the home, the process was smooth and painlessSimply put…we love her and owe this home purchase to her and QuickenI guess my question from Erin would be, which room in our house does she want named after her? A heartfelt thanks, ErinWe are so very gratefulI hope this sincere review helps others to find youYou are a priceless commodity for a home buyer
I give Q.Land F They will not comply with Customer request and tell you things they can not back upAnd or refuse to do soThey said I had the lowest rate with a credit score but that wasn't true after looking aroundThey tell you one agent will be with you all the way through, not trueI was bounced like a rag dollThe said VA wouldn't except my well water report but would not furnish the infoso I could file a complaintMy well only needed bleaching as any well does after a year or two at mostThreaten to withdraw my loan so I finally told them to do so I was tired of being threatened .My advice to anyone who served America as a Soldier or other Branch would to be look around before you stop with Q.Limagine what you get if you take the loan and then get threats I've closed out or in the process and as a former MARINE do not recommend Q.L,SEMPER FI
Rocket Loans (a division of Quicken Loans) requires you to log into your bank account through their site to approve your loan I was concerned about that, so I checked with my bank While they could not say that was something we should or should not do, they said if it were them, they would never give that information to anyone That information gives them complete access to your account, which is information and accessibility no legitimate lending institution needs I took my banks advice and did not continue with the loan
Very happy with Quicken Loans and all the people we dealt with! Doug Hornbuckle, Alan Jones and others were personable, professional and knowledgeableClosed our loan in less than weeksEasy, efficient process