Customer service was ok..My experience with the whole loan process was subparThere were many times throughout the loan that my loan specialists I were dealing with did not communicate well with each otherEach loan specialist told me something differentI was so glad when it was all over I was getting very stressed by all this
The experience refinancing our home was quick and easy The employees were were very kind and helpfulI would definitely recommend Quicken Loans for your mortgage needs
The process with Quicken Loans was absolutely wonderful and quickOur consultant Clay was very knowledgeable with Florida real estate laws and walked us through everythingOnce he was done, Ahmad kept us informed throughout the whole process step by stepOnce closing came around, Irvin was again, very helpful with explaining everything that would happen with our closingTime line was dead on, and I couldn't be happier
Very positive experience Only slow down was getting the appraisal time set Not fault of Quicken, appraisers extremely busy in my area After that all moved very well Agent who closed our loan was most pleasant and knowledgeable
Phone calls or emails answered promptly
Would recommend highly The entire staff I dealt with were most courteous and respectful
Quicken Loans provided the ultimate in customer service anad responsiveness to us as we went through the process of acquiring a mortgageOur financial situation was complex, and we went in with full disclosure of our past historyPatrick McAuliffe, Greg Gucwa, and MrMAli guided us through every step, and often reiterated the process so that we understood every conclusion and outcomeThere were no questions left unanswered and consistent response times, often within an hour of posting the questionWe are absolutely satisfied with the financial services provided, the accuracy of the estimation of total costs, the transparency of the process, the ease of communication and the consistent and excellent assistance throughout this processOur estimated mortgage payment was accurate to within pennies of our final payment amount! I will and have recommended Quicken Loans to anyone shopping for a mortgage
I had a very good experience with my refinance End result was exactly what they told me it would be, no surprises, I got a great interest rate The team was helpful, answered questions quickly I would use them again
I have financed and re-financed my mortgage with Quicken LoansI am VERY pleased with the individual service I received and the quality of care the agents extended to meTHANK YOU
I just refinanced my home through Quicken loans or Rocket Mortgage now(Previously purchased through them) The whole process was weeks, very communicative! The appraisal didn't come back as high as I had hoped but even for a VA loan it was a very smooth, very easy processI highly recommend them!
Best experience not only with mortgage/refinance company but with any business I have ever hadHaving been in customer service industry management, I can tell you that the JD Power awards are justified and I highly recommend Quicken Loans to anyone and everyone
THESE PEOPLE ARE SCAMMERS
THEY LOW BALLED THE APPRAISAL
THEY TOOK OVER MONTHS TO FINALLY BACK OUT OF REFINANCING MY LOAN
EVERY WEEK THEY WOULD REQUIRE INFORMATION, MOST OF THE TIME IT WOULD BE SOMETHING I HAD ALRREADY PROVIDED
WHEN YOU SPEAK WITH THEM, YOU WILL HAVE ONE PERSON AS THE MAIN BROKER THEN ABOUT OTHER PEOPLE THAT DO NOT COMMUNICATE WITH EACH OTHER AND REQUEST INFORMATION OVER AND OVER, MOST OF THE TIME I HAD ALRREADY PROVIDED, THE OTHER TIME IT WOULD BE SOMETHING RANDOM
YOU HAVE TO PAY FOR THE APPRAISAL AND IN MY CASE, EVEN THOUGH THEY LOW BALLED THE VALUE, I STILL WENT WITH IT BECAUSE I WANTED TO PULL MONEY OUT FOR A SMALL DEBTAFTER 4-1/MONTHS OF REQUESTING INFORMATION THEY BACKED OUT OF THE LOAN DUE TO AN EXPIRED PEST INPSECTIONTHE PEST INSPECTION EXPIRED BECAUE THEY TOOK SO LONG TO PROCESS THE LOAN
I SHOULD HAVE KNOWN FROM THE GET GO NOT TO GO WITH THEM, EVERY INSTINCT SAID DONT DO IT AND YET I ALWAYS TRY TO GIVE PEOPLE THE BENEFIT OF THE DOUBTSO NOW IM $IN THE HOLE FOR NO REASON OTHER THAN TRING TO GIVE PEOPLE THAT DONT DESERVE IT A CHANCE
DEALING WITH THESE PEOPLE WAS ABSOLUTELY FRUSTRATING, MOST OF THE TIME THE PEOPLE I SPOKE WITH HAD NO IDEA WHAT THEY WERE DOINGI HAV REFINANCED LOANS BEFORE AND ACTUALLY CLOSED ON OVER PROPERTIES AND NEVER HAVE I ENCOUNTERED SUCH INEFFICIENCY
I TRULY BELEIVE THEY DID NOT WANT TO GIVE ME THE LOAN IN THE FIRST PLACE, AND WERE SIMPLY PROLONGING IT AND PROLONGING THE CLOSINGEACH TIME WE CAME CLOSE TO THE CLOSING TABLE, SOMETHING NEW WOULD POP UP THAT WOULD DELAY THE CLOSINGUNTIL FINALLY THEY SIMPLY DECIDED TO PULL THE LOAN
THE ONLY COMPLICATION WITH MY LOAN WAS THAT IT WAS A VA LOAN, IT DOES BRING MORE PAPERWORK INTO THE MIX, BUT IT WAS A VERY STRAIGHTFORWARD LOAN THAT SHOULD NOT HAVE FALLEN THRU THE CRACKSEVEN AS FRUSTRATED AS I WAS, I CONTINUED TO STICK BY THEMHOPING THAT WE WOULD CLOSE SOONWHEN THEY PULLED THE LOAN THEY SHOULD HAVE AT LEAST REFUNDED MY DEPOSITBUT THEY DIDNT, AND THEY DIDNT ADMIT AT ANY MOMETN THAT THEY WERE AT FAULT EITHERONLY THEIVES BEHAVE IN THIS MANNER
MY CENTS: DO NOT LET THEM STEEL YOUR MONEY AND DO NOT WASTE YOUR TIME WITH THEIR INEFFICIENCIESTHERE ARE PLENTY OF BANKS OUT THERE THAT WILL DO JUST FINE AND PROVIDE YOU OUTSTANDNG SERVICEUNFORTUNATELY, LESSON LEARNED ON MY BEHALFHOPEFULLY YOU WILL NOT MAKE THE SAME MISTAKE
VETERANS BEWAREDO NOT ALLOW THESE THIEVES AN CON ARTIST TO PLAY WITH YOUR TIME OR MONEYMY PTSD WOULD KICK IN EVERYTIME I HAD TO DEAL WITH THEMIDIOT
The estimate was a bit reckless at the beginningThere was some very professional employees and a few customer friendly but need more training so that they can better explain issuesOverall Quicken delivered
We used Quicken Loans when we purchased our home Everything went very smoothly, no problems Quicken Loans worked with us throughout the entire process and answered all our questions patiently and professionally We would definitely recommend them and consider using them in the future
Wonderful to work with
Customer service was ok..My experience with the whole loan process was subparThere were many times throughout the loan that my loan specialists I were dealing with did not communicate well with each otherEach loan specialist told me something differentI was so glad when it was all over I was getting very stressed by all this
The experience refinancing our home was quick and easy The employees were were very kind and helpfulI would definitely recommend Quicken Loans for your mortgage needs
The process with Quicken Loans was absolutely wonderful and quickOur consultant Clay was very knowledgeable with Florida real estate laws and walked us through everythingOnce he was done, Ahmad kept us informed throughout the whole process step by stepOnce closing came around, Irvin was again, very helpful with explaining everything that would happen with our closingTime line was dead on, and I couldn't be happier
Very positive experience Only slow down was getting the appraisal time set Not fault of Quicken, appraisers extremely busy in my area After that all moved very well Agent who closed our loan was most pleasant and knowledgeable
Phone calls or emails answered promptly
Would recommend highly The entire staff I dealt with were most courteous and respectful
Quicken Loans provided the ultimate in customer service anad responsiveness to us as we went through the process of acquiring a mortgageOur financial situation was complex, and we went in with full disclosure of our past historyPatrick McAuliffe, Greg Gucwa, and MrMAli guided us through every step, and often reiterated the process so that we understood every conclusion and outcomeThere were no questions left unanswered and consistent response times, often within an hour of posting the questionWe are absolutely satisfied with the financial services provided, the accuracy of the estimation of total costs, the transparency of the process, the ease of communication and the consistent and excellent assistance throughout this processOur estimated mortgage payment was accurate to within pennies of our final payment amount! I will and have recommended Quicken Loans to anyone shopping for a mortgage
Quicken Loans was very easy to talk with and always gave good answers They were very helpful throughout the process
Great company to work with They completed my loan from start to finish in just days
I had a very good experience with my refinance End result was exactly what they told me it would be, no surprises, I got a great interest rate The team was helpful, answered questions quickly I would use them again
Awesome job by allI was constantly kept u
Working with Quicken Loans was a positive experience
I have financed and re-financed my mortgage with Quicken LoansI am VERY pleased with the individual service I received and the quality of care the agents extended to meTHANK YOU
I just refinanced my home through Quicken loans or Rocket Mortgage now(Previously purchased through them) The whole process was weeks, very communicative! The appraisal didn't come back as high as I had hoped but even for a VA loan it was a very smooth, very easy processI highly recommend them!
I recently closed on a Quicken Loan to refinance my home, it was easy and efficientEveryone I worked with was great!
Best experience not only with mortgage/refinance company but with any business I have ever hadHaving been in customer service industry management, I can tell you that the JD Power awards are justified and I highly recommend Quicken Loans to anyone and everyone
Their process was very quick and painlessWe are quite pleased with them and will do so in the future
The best team of people to work with on getting a mortgage loanEasy quick and very helpfull!
THESE PEOPLE ARE SCAMMERS
THEY LOW BALLED THE APPRAISAL
THEY TOOK OVER MONTHS TO FINALLY BACK OUT OF REFINANCING MY LOAN
EVERY WEEK THEY WOULD REQUIRE INFORMATION, MOST OF THE TIME IT WOULD BE SOMETHING I HAD ALRREADY PROVIDED
WHEN YOU SPEAK WITH THEM, YOU WILL HAVE ONE PERSON AS THE MAIN BROKER THEN ABOUT OTHER PEOPLE THAT DO NOT COMMUNICATE WITH EACH OTHER AND REQUEST INFORMATION OVER AND OVER, MOST OF THE TIME I HAD ALRREADY PROVIDED, THE OTHER TIME IT WOULD BE SOMETHING RANDOM
YOU HAVE TO PAY FOR THE APPRAISAL AND IN MY CASE, EVEN THOUGH THEY LOW BALLED THE VALUE, I STILL WENT WITH IT BECAUSE I WANTED TO PULL MONEY OUT FOR A SMALL DEBTAFTER 4-1/MONTHS OF REQUESTING INFORMATION THEY BACKED OUT OF THE LOAN DUE TO AN EXPIRED PEST INPSECTIONTHE PEST INSPECTION EXPIRED BECAUE THEY TOOK SO LONG TO PROCESS THE LOAN
I SHOULD HAVE KNOWN FROM THE GET GO NOT TO GO WITH THEM, EVERY INSTINCT SAID DONT DO IT AND YET I ALWAYS TRY TO GIVE PEOPLE THE BENEFIT OF THE DOUBTSO NOW IM $IN THE HOLE FOR NO REASON OTHER THAN TRING TO GIVE PEOPLE THAT DONT DESERVE IT A CHANCE
DEALING WITH THESE PEOPLE WAS ABSOLUTELY FRUSTRATING, MOST OF THE TIME THE PEOPLE I SPOKE WITH HAD NO IDEA WHAT THEY WERE DOINGI HAV REFINANCED LOANS BEFORE AND ACTUALLY CLOSED ON OVER PROPERTIES AND NEVER HAVE I ENCOUNTERED SUCH INEFFICIENCY
I TRULY BELEIVE THEY DID NOT WANT TO GIVE ME THE LOAN IN THE FIRST PLACE, AND WERE SIMPLY PROLONGING IT AND PROLONGING THE CLOSINGEACH TIME WE CAME CLOSE TO THE CLOSING TABLE, SOMETHING NEW WOULD POP UP THAT WOULD DELAY THE CLOSINGUNTIL FINALLY THEY SIMPLY DECIDED TO PULL THE LOAN
THE ONLY COMPLICATION WITH MY LOAN WAS THAT IT WAS A VA LOAN, IT DOES BRING MORE PAPERWORK INTO THE MIX, BUT IT WAS A VERY STRAIGHTFORWARD LOAN THAT SHOULD NOT HAVE FALLEN THRU THE CRACKSEVEN AS FRUSTRATED AS I WAS, I CONTINUED TO STICK BY THEMHOPING THAT WE WOULD CLOSE SOONWHEN THEY PULLED THE LOAN THEY SHOULD HAVE AT LEAST REFUNDED MY DEPOSITBUT THEY DIDNT, AND THEY DIDNT ADMIT AT ANY MOMETN THAT THEY WERE AT FAULT EITHERONLY THEIVES BEHAVE IN THIS MANNER
MY CENTS: DO NOT LET THEM STEEL YOUR MONEY AND DO NOT WASTE YOUR TIME WITH THEIR INEFFICIENCIESTHERE ARE PLENTY OF BANKS OUT THERE THAT WILL DO JUST FINE AND PROVIDE YOU OUTSTANDNG SERVICEUNFORTUNATELY, LESSON LEARNED ON MY BEHALFHOPEFULLY YOU WILL NOT MAKE THE SAME MISTAKE
VETERANS BEWAREDO NOT ALLOW THESE THIEVES AN CON ARTIST TO PLAY WITH YOUR TIME OR MONEYMY PTSD WOULD KICK IN EVERYTIME I HAD TO DEAL WITH THEMIDIOT
The estimate was a bit reckless at the beginningThere was some very professional employees and a few customer friendly but need more training so that they can better explain issuesOverall Quicken delivered
We used Quicken Loans when we purchased our home Everything went very smoothly, no problems Quicken Loans worked with us throughout the entire process and answered all our questions patiently and professionally We would definitely recommend them and consider using them in the future