Quicken Loans made refinancing my home quick and easyI love that everything was done on lineI was able to send necessary documents at a time that was convenient for me and not worry that everything had to be done during business hours
I contacted Quicken loans December 29thI immediately received a call from a very knowledgeable and friendly representative KateShe walked me through the entire process asked if she could run my credit after thoroughly explaining what she was doingShe then preapproved meThe process went extremely fast after thatThen I received a phone call that my home was located in a flood zoneI provided them with letters from our parish government which they asked for as well as other informationThat was not enough so I had to spend $to get an elevation survey because I didn't previously have one because I don't live in a flood zoneI then had to contact FEMA for o LOMA which is a letter that proves my home isn't located in a flood zoneAfter waiting for weeks I finally received the letter and Quicken acceptedI was upset because if the home was located in a flood zone I'm pretty sure my current mortgage company would have required flood insuranceAfter that it took about weeks for underwritingI wanted to go else where but I had invested so much time and money I decided to hang inI finally closed March I would like to say that process was seamless fast and convenientI realize my situation was different but I feel some of the process was a little over the topMy experience was positive but like I stated some of things asked and common sense situations could have taken less timeI did refer my coworkerI did refinance
I must say I was pleased with the way the personal from Quicken Loans, helped my wife and I with the loan processFrom MrRiley, MrJones, and MsWashington, all of them were patient, and instrumental for my wife and I to secure a loan, Thanks to all
By far the best mortgage experience I’ve hadThis was our 4th home purchase and we chose Quicken/Rocket MortgageWith today’s age in technology and platform I was initially skeptical of what to expect, I was totalymimd blown! This experience was flawless, painless and very efficientQuicken has the most customer oriented and personable staff in the marketWe are ecstatic with the experience And the quick closing x
I have done refinancing in the past and Quicken Loans far exceeded my expectations In prior experiences it was almost like a second job getting all the necessary documents together, but with Quicken Loans it was painless Everything is automated and my Client Care Specialist even called my insurance company with me to make sure the right questions were asked to obtain the necessary paperwork Both Jin Suk, our Mortgage Banker and Kia Jones, our Client Care Specialist were professional and, to put it simply, nice A quality sometimes hard to find in our busy world My husband and I thoroughly enjoyed working with both and our overall experience with Quicken Loans was exceptional I highly recommend them!
We were told by senior mortgage banker Mike Assi (aka Mouhamad Assi) that there would be other avenues to re-finance via QL if we did not have a 75% LTV, however this was definitely not the case MrAssi collected $from us for an appraisal knowing that if we did not have a 75% LTV we would not be able to re-finance Furthermore, MrAssi used very unprofessional and what we believe to be fraudulent emails when soliciting us When soliciting us, he told us that total closing costs for our loan would be $26000, however the actual closing costs were $42677! The approach used by QL and MrAssi provided a gross misrepresentation with regard to the loan and in my mind was a complete violation of the Code of Ethics
OutstandingUnbelievably quick approvalThe team that works w/you (Ashley, Kyle...everyone) are all fantasticThey walk u through every step, and if u have any questions at all they are quick to respond
They have been great to work with.And we will be using them again in the future.They were awesome.Kept us up to date the whole time through the process
From the first contact inquiry through closing everything went exceptionally smooth and each person we dealt with was positive, friendly, professional, knowledgeable, and personal
After a frustrated experience from a bank, I decided to give a call to Quicken LoansSince the first contact until the closing date everyone was was very patient, professional and gave us all the attention necessaryEvery person I have been in contact was really motivated and thanks to the effort from Quicken Loan team our process did go through!
Very Positive!!!!!! I delt with Chris Childress and his team(Chrease) they kept me informed from start to finish and answered all/any questions that I had very timely
I had a great experience with Quicken LoansMy husband and I refinanced last monthI called on Dec 30th and our loan closed on Jan 24thThe only delay was waiting for payment history from my previous mortgage companyEveryone I worked with at Quicken was so helpful, professional, and easy to work withThey were on top of my loan process and kept me in the loop at all timesWhen I had a question or concern they would respond very quickly and always made me feel comfortable with their answerIt was a very painless experience and I would recommend Quicken Loans to my friends and family membersI have friends and family that have also used Quicken so they were the first company I contactedI loved how we were able to sign all the documents at our home at 7:pm,
Easy to work with, fast, positive experience
Quicken Loans made refinancing my home quick and easyI love that everything was done on lineI was able to send necessary documents at a time that was convenient for me and not worry that everything had to be done during business hours
I contacted Quicken loans December 29thI immediately received a call from a very knowledgeable and friendly representative KateShe walked me through the entire process asked if she could run my credit after thoroughly explaining what she was doingShe then preapproved meThe process went extremely fast after thatThen I received a phone call that my home was located in a flood zoneI provided them with letters from our parish government which they asked for as well as other informationThat was not enough so I had to spend $to get an elevation survey because I didn't previously have one because I don't live in a flood zoneI then had to contact FEMA for o LOMA which is a letter that proves my home isn't located in a flood zoneAfter waiting for weeks I finally received the letter and Quicken acceptedI was upset because if the home was located in a flood zone I'm pretty sure my current mortgage company would have required flood insuranceAfter that it took about weeks for underwritingI wanted to go else where but I had invested so much time and money I decided to hang inI finally closed March I would like to say that process was seamless fast and convenientI realize my situation was different but I feel some of the process was a little over the topMy experience was positive but like I stated some of things asked and common sense situations could have taken less timeI did refer my coworkerI did refinance
I must say I was pleased with the way the personal from Quicken Loans, helped my wife and I with the loan processFrom MrRiley, MrJones, and MsWashington, all of them were patient, and instrumental for my wife and I to secure a loan, Thanks to all
great experience and very helpful team, would definitely recommend
By far the best mortgage experience I’ve hadThis was our 4th home purchase and we chose Quicken/Rocket MortgageWith today’s age in technology and platform I was initially skeptical of what to expect, I was totalymimd blown! This experience was flawless, painless and very efficientQuicken has the most customer oriented and personable staff in the marketWe are ecstatic with the experience And the quick closing x
I have done refinancing in the past and Quicken Loans far exceeded my expectations In prior experiences it was almost like a second job getting all the necessary documents together, but with Quicken Loans it was painless Everything is automated and my Client Care Specialist even called my insurance company with me to make sure the right questions were asked to obtain the necessary paperwork Both Jin Suk, our Mortgage Banker and Kia Jones, our Client Care Specialist were professional and, to put it simply, nice A quality sometimes hard to find in our busy world My husband and I thoroughly enjoyed working with both and our overall experience with Quicken Loans was exceptional I highly recommend them!
They were great! Worked with my schedule and helped me in every possible way
We were told by senior mortgage banker Mike Assi (aka Mouhamad Assi) that there would be other avenues to re-finance via QL if we did not have a 75% LTV, however this was definitely not the case MrAssi collected $from us for an appraisal knowing that if we did not have a 75% LTV we would not be able to re-finance Furthermore, MrAssi used very unprofessional and what we believe to be fraudulent emails when soliciting us When soliciting us, he told us that total closing costs for our loan would be $26000, however the actual closing costs were $42677! The approach used by QL and MrAssi provided a gross misrepresentation with regard to the loan and in my mind was a complete violation of the Code of Ethics
When time came to close, our rate changedNot happy about thisis not 2.75, you need to stick to your word
OutstandingUnbelievably quick approvalThe team that works w/you (Ashley, Kyle...everyone) are all fantasticThey walk u through every step, and if u have any questions at all they are quick to respond
They have been great to work with.And we will be using them again in the future.They were awesome.Kept us up to date the whole time through the process
So easyEveryone we talked to was wonderfulIt was a great experience
From the first contact inquiry through closing everything went exceptionally smooth and each person we dealt with was positive, friendly, professional, knowledgeable, and personal
I had a great experience with QuickenVery responsive and professional
After a frustrated experience from a bank, I decided to give a call to Quicken LoansSince the first contact until the closing date everyone was was very patient, professional and gave us all the attention necessaryEvery person I have been in contact was really motivated and thanks to the effort from Quicken Loan team our process did go through!
Very pleased with the hard work and patience it took for Audrey Armstrong and Nicole Grummert and the rest of their team to get my loan finished
Very Positive!!!!!! I delt with Chris Childress and his team(Chrease) they kept me informed from start to finish and answered all/any questions that I had very timely
I had a great experience with Quicken LoansMy husband and I refinanced last monthI called on Dec 30th and our loan closed on Jan 24thThe only delay was waiting for payment history from my previous mortgage companyEveryone I worked with at Quicken was so helpful, professional, and easy to work withThey were on top of my loan process and kept me in the loop at all timesWhen I had a question or concern they would respond very quickly and always made me feel comfortable with their answerIt was a very painless experience and I would recommend Quicken Loans to my friends and family membersI have friends and family that have also used Quicken so they were the first company I contactedI loved how we were able to sign all the documents at our home at 7:pm,
Great customer serviceEasy processAll onlineClosing was simple