Staff was consistently available, knowledgeable, helpful and supportivethe information they provided was accurate form start to finishThe documents and steps needed to completee the loan were well explained and accessible
Positive experience form start to finish
Overall, Quicken Loans offered a good process, but in need of polishing if they are to advertise about their speedI did find Quicken to be a better option than our credit union because their closing fees were lower by $and I got a lower rate for the same loan
Two Issues:
1.) The client service coordinator did not look into our file to verify if they had received all our paperwork, and then called us to notify us that it was never sentThis was not trueI asked her to check, she stated she did and it was not sentI forwarded her an email from Quicken showing that the document WAS sent, as verified by their officeThis sounds trivial, but this was on her plate and she did not process the papers on time, resulting in a day delay in closing our loan
2.) Also I had to call Quicken to request a phone call from the notary to confirm closing timeQuicken left me a phone message with the notary's phone number and told ME to "reach out to" the notaryThis is not customer service!
While those communication issues were irritating, the overall loan process was efficientI submitted a review to Quicken and hopefully they will address those issues so the next customer will have a more seamless experience
I attempted refinancing with two other companies before Quicken Loan with no success, and the failure took longerThe people at Quicken were helpful, friendly and efficientMy hat is off to them
This was a quick, easy and pleasant experience I was nervous about refinancing at first, but this went so smoothly and everyone that assisted us were very friendly We especially enjoyed closing day! The lady came to our home, went over the documents with us and was very friendly and personable I will definitely recommend Quicken Loans to my family members and friends
This is the second time I have used Quicken & I have been pleased both timesThe process was fast, pain free & all of the employees I worked with were greatThey got me answers quickly & always made sure I was satisfiedI have referred others to Quicken & they have also been very pleased
We are pleased that Quicken provided us excellent service All that were involved in processing our loan were efficient, effective, and timely in meeting our needs
The loan was handled in an expeditious manner We would definitely refer Quicken
to others
I was very pleased with Quicken Loans from the outset through to completion e-mails were answered quickly and any concerns I had were clearly addressed I was amazed how quickly my refinance was brought to a close - three weeks! I am happy to recommend Quicken Loans to other potential clientsThe various Quicken Loans employees I came in contact with were always extremely helpful
My overall process took less than daysAll my reps were knowledgeable and helped me hand in hand to get necessary paperwork and all my ducks in orderThe loan finally closed after giving them my whole life story!! They dig deep into your finances and life to make sure you are ready to take on such a huge stepThe closing cost were super high, I thought you just needed to 5% down???? But somehow the fees associated with closing, are fees within your state that has to paid in order to get a loanSo all in all, I am very satisfied and would recommend and use them againThank you so much!!
Very positive experience All of the people who talked with us were extremely helpful and supportiveWe were very happy with the results of our final refinance numbers
I must say I was pleased with the way the personal from Quicken Loans, helped my wife and I with the loan processFrom MrRiley, MrJones, and MsWashington, all of them were patient, and instrumental for my wife and I to secure a loan, Thanks to all
the process was easy and fast, however, the closing team is NOT efficient enough to give the numbers calculating and estimating the closing costs and instead of getting money , you'll be surprised by a call after closing that you still have to pay something expensive,which according to them , are factors they cannot control, like the taxesI understand that taxes are complicated process but I also did refinance with another lender before and the numbers they calculated were precise enough with numbers close to the estimateswith quicken loans, it is just far from the estimatesjust so sad it happened to me
Quicken worked with me to enable me to consolidate a 1st & 2nd mortgage, pay delinquent property taxes & establish an escrow account It wasn't as long a process and thought it would be I am completely satisfied with the manner in which they handled my account Had used them before, when it didn't work out, but this time everyone with whom I had contact went to bat for me 110%
Once my initial contact Kathryn Lagarta had sealed the deal she no longer returned emails or texts Her commission was made and she was done Tanela Washington and closing team had better customer service My initial mortgage with Charles VanVallis was star and exemplary My refinance was not So much for customer loyalty and retention
Our process was extremely smooth, professional and courteous! I've already recommended Quicken Loans to a family member
A special thanks to Shawn Altadonna and Michael Browne for their assistance, friendliness, responsiveness and customer-focused approach
Even the closing agent was great!
Very positive experienceGreat communication throughout the process
Staff was consistently available, knowledgeable, helpful and supportivethe information they provided was accurate form start to finishThe documents and steps needed to completee the loan were well explained and accessible
Positive experience form start to finish
Overall, Quicken Loans offered a good process, but in need of polishing if they are to advertise about their speedI did find Quicken to be a better option than our credit union because their closing fees were lower by $and I got a lower rate for the same loan
Two Issues:
1.) The client service coordinator did not look into our file to verify if they had received all our paperwork, and then called us to notify us that it was never sentThis was not trueI asked her to check, she stated she did and it was not sentI forwarded her an email from Quicken showing that the document WAS sent, as verified by their officeThis sounds trivial, but this was on her plate and she did not process the papers on time, resulting in a day delay in closing our loan
2.) Also I had to call Quicken to request a phone call from the notary to confirm closing timeQuicken left me a phone message with the notary's phone number and told ME to "reach out to" the notaryThis is not customer service!
While those communication issues were irritating, the overall loan process was efficientI submitted a review to Quicken and hopefully they will address those issues so the next customer will have a more seamless experience
I attempted refinancing with two other companies before Quicken Loan with no success, and the failure took longerThe people at Quicken were helpful, friendly and efficientMy hat is off to them
The people I worked with were outstandingEvery request I made they accomplished
This was a quick, easy and pleasant experience I was nervous about refinancing at first, but this went so smoothly and everyone that assisted us were very friendly We especially enjoyed closing day! The lady came to our home, went over the documents with us and was very friendly and personable I will definitely recommend Quicken Loans to my family members and friends
This is the second time I have used Quicken & I have been pleased both timesThe process was fast, pain free & all of the employees I worked with were greatThey got me answers quickly & always made sure I was satisfiedI have referred others to Quicken & they have also been very pleased
We are pleased that Quicken provided us excellent service All that were involved in processing our loan were efficient, effective, and timely in meeting our needs
The loan was handled in an expeditious manner We would definitely refer Quicken
to others
I was very pleased with Quicken Loans from the outset through to completion e-mails were answered quickly and any concerns I had were clearly addressed I was amazed how quickly my refinance was brought to a close - three weeks! I am happy to recommend Quicken Loans to other potential clientsThe various Quicken Loans employees I came in contact with were always extremely helpful
My overall process took less than daysAll my reps were knowledgeable and helped me hand in hand to get necessary paperwork and all my ducks in orderThe loan finally closed after giving them my whole life story!! They dig deep into your finances and life to make sure you are ready to take on such a huge stepThe closing cost were super high, I thought you just needed to 5% down???? But somehow the fees associated with closing, are fees within your state that has to paid in order to get a loanSo all in all, I am very satisfied and would recommend and use them againThank you so much!!
Very positive experience All of the people who talked with us were extremely helpful and supportiveWe were very happy with the results of our final refinance numbers
I must say I was pleased with the way the personal from Quicken Loans, helped my wife and I with the loan processFrom MrRiley, MrJones, and MsWashington, all of them were patient, and instrumental for my wife and I to secure a loan, Thanks to all
the process was easy and fast, however, the closing team is NOT efficient enough to give the numbers calculating and estimating the closing costs and instead of getting money , you'll be surprised by a call after closing that you still have to pay something expensive,which according to them , are factors they cannot control, like the taxesI understand that taxes are complicated process but I also did refinance with another lender before and the numbers they calculated were precise enough with numbers close to the estimateswith quicken loans, it is just far from the estimatesjust so sad it happened to me
Fantastic! The process was very smooth, easy, and quick!
Quicken worked with me to enable me to consolidate a 1st & 2nd mortgage, pay delinquent property taxes & establish an escrow account It wasn't as long a process and thought it would be I am completely satisfied with the manner in which they handled my account Had used them before, when it didn't work out, but this time everyone with whom I had contact went to bat for me 110%
Was fast and efficient a
Once my initial contact Kathryn Lagarta had sealed the deal she no longer returned emails or texts Her commission was made and she was done Tanela Washington and closing team had better customer service My initial mortgage with Charles VanVallis was star and exemplary My refinance was not So much for customer loyalty and retention
thumbs waaaaayyyy up!!! Very easy process and all online Very knowledgeable staff at all levels of the business
Our process was extremely smooth, professional and courteous! I've already recommended Quicken Loans to a family member
A special thanks to Shawn Altadonna and Michael Browne for their assistance, friendliness, responsiveness and customer-focused approach
Even the closing agent was great!
The best experience I ever hadDone business with several other banks in the pastBut this is great ??????????