I spent two and a half months trying to get a loan through QL and was rejected at the last minute because I didn't have enough reserve funds, which is the reason for needing the loan in the first place I was taking out $75K to pay off debts of $35K My house was appraised at $190KMy job history was perfect-years at the same jobMy fico score was They told me that they have a minimum mortgage amount of $75K so thats what I applied for Initially I was told that I don't qualify because my payment to income ratio was off They "ran the numbers" and got it to come out right by having me pay extra points to buy down the interest rate and lower the payment This was an upselling scam that I never should have fallen for After spending thousands of dollars -appraisal, new homeowners' and flood insurance, three different inspections, an elevation survey and over hours chasing documentation, the loan fell through because I could not legally give them access to my 401(k) for reserve requirements, something they should have known from the beginning Also they changed the reserve requirement from $4K to over $11K over night for no apparent reason They kept asking endlessly for more documentation on account balances, mortgage payoff statements, IRS payoff information, insurance, paystubs, tax transcripts, tax returns, w-2's, 401(k) plan information, etc., etc., and then as time dragged on, those documents needed to be updated and I had to fetch them for Quicken all over again The people handling the loan kept changing so I had to constantly bring the new guy up to speed on the details of my loanThe people at QL were professional and friendly in their attitude and behavior but inexperienced and inept at handling a complex loan
In summary, I cannot recommend Quicken to anyone, based on my experience
My overall process took less than daysAll my reps were knowledgeable and helped me hand in hand to get necessary paperwork and all my ducks in orderThe loan finally closed after giving them my whole life story!! They dig deep into your finances and life to make sure you are ready to take on such a huge stepThe closing cost were super high, I thought you just needed to 5% down???? But somehow the fees associated with closing, are fees within your state that has to paid in order to get a loanSo all in all, I am very satisfied and would recommend and use them againThank you so much!!
Our experience with Quicken Loans, Incwas very positive Everything went smoothly When we had questions they were answered quickly We had no trouble getting in touch with someone when we needed to, either by email or phone..email was faster!! Closing also went very well and we enjoyed the professional they used in closing!!
I had a very good experience with Quicken Loans This was my second refinance with themboth times they were very quick to respond to any questions I had The closing was very fast and they lowered my payments They even called me this time to ask if I wanted to refinance, My payments were going to almost $per month They lowered my payments to under $ Was very pleased with the professionalism received with all the departments the I worked with stars to Quicken Loans
Sha Reeves was amazing to me! She answered all my questions in a prompt and timely mannerI appreciated how she took the time to ensure I completely understood everything from beginning to endI will definitely recommend people to quicken loansAnd more importantly because of Sha Reeves help, I will personally do multiple loans with themShe deserves STARSThank you Sha and Quicken Loans
Excellent customer service Process was easy Log onto your account and upload the documents they requestedThere is a to do list online which made it easy to keep track of what I needed to get done Everyone I worked with was very helpful and professional
I was interested in a refinance on my home which was at a 5% Arm at yearsI was capable for a VA loan.Jim Roberts got me started on this and explained the process.He was very thoroughI qualified for the VA loan at 3.75% but due to my property and VA requirements my out buildings had to be stripped,primed and repainted.Living in Minnesota the middle of October was not exactly a good time to get this done.Jim switched me to a conventinal loan at 3.87%.This was still a very good savings for me,and I did not have to re-paint all my out buildings.I can honestly say it was a great experience with JIm and Quikens loan.They did exactly what they said and did it in a prompt manner
No one I believe wants to pay closing costs but it is all part of the program.Thankyou Jim and Thankyou quikens loan on a job well done
I was very pleased with Quicken Loans from the outset through to completion e-mails were answered quickly and any concerns I had were clearly addressed I was amazed how quickly my refinance was brought to a close - three weeks! I am happy to recommend Quicken Loans to other potential clientsThe various Quicken Loans employees I came in contact with were always extremely helpful
Truly engineered to amazeI started on lending tree so I was immediately bombarded with multiple offersI have a very hectic work schedule and am unable to have my phone with me at workQuicken loans was the only company that would call when scheduled and work around my scheduleNot to mention we closed in less than days with a great rateI was worried originally that a national company like this wouldn't be able to give the personal service that a smaller company would but I was never on hold and all my emails were answered within a few hoursI couldn't be happier
Very simple and painless Agents were very accommodating and knowledgeable
I found the people excellent, the process quick and painless, the software easy to use I would highly recommend anyone needing a to try Quicken
This is my second refinance with Quicken Loans Excellent service and ease of the application process
I spent two and a half months trying to get a loan through QL and was rejected at the last minute because I didn't have enough reserve funds, which is the reason for needing the loan in the first place I was taking out $75K to pay off debts of $35K My house was appraised at $190KMy job history was perfect-years at the same jobMy fico score was They told me that they have a minimum mortgage amount of $75K so thats what I applied for Initially I was told that I don't qualify because my payment to income ratio was off They "ran the numbers" and got it to come out right by having me pay extra points to buy down the interest rate and lower the payment This was an upselling scam that I never should have fallen for After spending thousands of dollars -appraisal, new homeowners' and flood insurance, three different inspections, an elevation survey and over hours chasing documentation, the loan fell through because I could not legally give them access to my 401(k) for reserve requirements, something they should have known from the beginning Also they changed the reserve requirement from $4K to over $11K over night for no apparent reason They kept asking endlessly for more documentation on account balances, mortgage payoff statements, IRS payoff information, insurance, paystubs, tax transcripts, tax returns, w-2's, 401(k) plan information, etc., etc., and then as time dragged on, those documents needed to be updated and I had to fetch them for Quicken all over again The people handling the loan kept changing so I had to constantly bring the new guy up to speed on the details of my loanThe people at QL were professional and friendly in their attitude and behavior but inexperienced and inept at handling a complex loan
In summary, I cannot recommend Quicken to anyone, based on my experience
The only issue we had was a document sent when we were on vacationWe had asked not to have anything sent that week
My overall process took less than daysAll my reps were knowledgeable and helped me hand in hand to get necessary paperwork and all my ducks in orderThe loan finally closed after giving them my whole life story!! They dig deep into your finances and life to make sure you are ready to take on such a huge stepThe closing cost were super high, I thought you just needed to 5% down???? But somehow the fees associated with closing, are fees within your state that has to paid in order to get a loanSo all in all, I am very satisfied and would recommend and use them againThank you so much!!
very courteous, professional, and ethical
Thank you to Harvey Day! Very nice doing business with you This was the best experience so far in regards to refinancing
Our experience with Quicken Loans, Incwas very positive Everything went smoothly When we had questions they were answered quickly We had no trouble getting in touch with someone when we needed to, either by email or phone..email was faster!! Closing also went very well and we enjoyed the professional they used in closing!!
I had a very good experience with Quicken Loans This was my second refinance with themboth times they were very quick to respond to any questions I had The closing was very fast and they lowered my payments They even called me this time to ask if I wanted to refinance, My payments were going to almost $per month They lowered my payments to under $ Was very pleased with the professionalism received with all the departments the I worked with stars to Quicken Loans
Sha Reeves was amazing to me! She answered all my questions in a prompt and timely mannerI appreciated how she took the time to ensure I completely understood everything from beginning to endI will definitely recommend people to quicken loansAnd more importantly because of Sha Reeves help, I will personally do multiple loans with themShe deserves STARSThank you Sha and Quicken Loans
Professional,easy, relatively fast for refinancing
I will use quicken loans again in the future & I've already recommended quicken loans to friends
Everyone I worked with was very professional and extremely helpfulQuicken team made my whole experience pleasant
Excellent customer service Process was easy Log onto your account and upload the documents they requestedThere is a to do list online which made it easy to keep track of what I needed to get done Everyone I worked with was very helpful and professional
I was interested in a refinance on my home which was at a 5% Arm at yearsI was capable for a VA loan.Jim Roberts got me started on this and explained the process.He was very thoroughI qualified for the VA loan at 3.75% but due to my property and VA requirements my out buildings had to be stripped,primed and repainted.Living in Minnesota the middle of October was not exactly a good time to get this done.Jim switched me to a conventinal loan at 3.87%.This was still a very good savings for me,and I did not have to re-paint all my out buildings.I can honestly say it was a great experience with JIm and Quikens loan.They did exactly what they said and did it in a prompt manner
No one I believe wants to pay closing costs but it is all part of the program.Thankyou Jim and Thankyou quikens loan on a job well done
ExcellentSimpleDewayne Kassab was incredible, he made the process quick & painless for me!
I was very pleased with Quicken Loans from the outset through to completion e-mails were answered quickly and any concerns I had were clearly addressed I was amazed how quickly my refinance was brought to a close - three weeks! I am happy to recommend Quicken Loans to other potential clientsThe various Quicken Loans employees I came in contact with were always extremely helpful
Great Experience, everyone was so friendly and helpful
I would recommend QL to anyone! They were quick, to the point, polite, kept me well informed and was just all over awesome!
Truly engineered to amazeI started on lending tree so I was immediately bombarded with multiple offersI have a very hectic work schedule and am unable to have my phone with me at workQuicken loans was the only company that would call when scheduled and work around my scheduleNot to mention we closed in less than days with a great rateI was worried originally that a national company like this wouldn't be able to give the personal service that a smaller company would but I was never on hold and all my emails were answered within a few hoursI couldn't be happier