Overall, Quicken Loans offered a good process, but in need of polishing if they are to advertise about their speedI did find Quicken to be a better option than our credit union because their closing fees were lower by $and I got a lower rate for the same loan
Two Issues:
1.) The client service coordinator did not look into our file to verify if they had received all our paperwork, and then called us to notify us that it was never sentThis was not trueI asked her to check, she stated she did and it was not sentI forwarded her an email from Quicken showing that the document WAS sent, as verified by their officeThis sounds trivial, but this was on her plate and she did not process the papers on time, resulting in a day delay in closing our loan
2.) Also I had to call Quicken to request a phone call from the notary to confirm closing timeQuicken left me a phone message with the notary's phone number and told ME to "reach out to" the notaryThis is not customer service!
While those communication issues were irritating, the overall loan process was efficientI submitted a review to Quicken and hopefully they will address those issues so the next customer will have a more seamless experience
I have been with this mortgage company for yearsThey contacted me to refinance and were very pushy on getting it done now now nowWe did decide to go aheadHad an appraisal done which was assigned by them-John MartellHis appraisal came in about $less than anticipatedWas actually $5k less than the one in 2014, though we had done some updatingI contacted him and he said he felt bad for us and would re-look at the appraisal if Quicken would allow itThe first person I contacted about this was Boyd Adams, the client care specialist appointed to meHe almost immediately said they would not have him take a look at the loanThen I contacted Yale Rosen , the banker, who said Boyd should not even be involved with that process and is not licensed to to soLong story short, submitted a dispute, heard nothing for quite some time, then was contacted by Michael in the department where disputes are handledHe was very rude, would not even have the appraiser take another lookso, I MOVED MY LOAN TO JG WENTWORTH and am so happy! The appraiser just came to my house and appraised my home at $38,more than MartellHow?? I cleaned my house and staged it as if to sell it, and invested $in my backyard and had the home painted...ALL THINGS THAT SHOULDN'T REALLY MAKE A HUGE DIFFERENCEGoodbye Quicken!
I started my loan process on 10/10/with Zach He was greatHe was able to save me money per month and my interest rate went down I did have different contacts for difference aspects of the loan but every person at QL was professional and courteous I closed on my loan 10/26/- days start to finish I would recommend QL
They have rec'd JD Power awards and deserve them
My experience w Quicken Loans was positive, they answered all my questions and made the application process a good experienceFiling papers and return of such was good and quickAt closing a pleasure
My experience with Quicken Loans was positive They was available for my questions and explained so that it made sense to me I will use them again and again
I have to say, having owned homes this was one of the best experiences I have ever hadI was with Wells Fargo, for years, whom I have nothing good to say about and Quicken Loans refinanced my loanFrom Mike Min loans to Caitlen as my adviser to everyone along the way was courteous, professional, understanding, helpful and comforting when I did get anxious! I would refer them to anyone and everyoneAlso, a very organized companyEven my appraiser said they were the most organized company she had ever worked withThey give you a QL online to follow every step, but if there is a issue, you feel comfortable calling and they encourage you toCan't say enough!!
This was the easiest and most efficient process I've been through when re-financing my home Every contact was pleasant and explained what would happen next I will use them again if the opportunity presents itself
The persons that I worked with were very helpfulOne of them was the reason I decided to seek a with QuickenAt a very difficult time, he gave me great advice about when to seek a re-fi, and what action to at that time and take laterHe was so helpful, and right on with his direction, that I decided when it was time to re-fi, I would make contact with himI did so months later Many, many thanks to Nick Padget, for being an excellent representative for Quicken! The whole process was handled on line, with the exception of the closingGreat experience all the way around
This was a quick, easy and pleasant experience I was nervous about refinancing at first, but this went so smoothly and everyone that assisted us were very friendly We especially enjoyed closing day! The lady came to our home, went over the documents with us and was very friendly and personable I will definitely recommend Quicken Loans to my family members and friends
The reason I chose Quicken Loans was because of having lower interest rates than other companies l was lucky to work with people that knew what they were doing, especially MrJake DittoeHe helped me so much and I am very grateful They have a promotion right now of no closing costs, which unfortunately I did not get, but someone right now has that opportunitySo act quick and call them and ask for JakeI highly recommend this company
Quicken? Rocket Mortgage? More like Quick-SAND and Turtle Mortgage Steer clear of these guys! My experience was the complete opposite of what their advertising statesTheir ads say: “Our caring team members want to make sure that you have the best experience possible.”
“Our members are obsessed that I have a great mortgage experience.”
• Won the JD Powers award for best customer service for years
• We have an A++ rating with the Revdex.com
Because my home had a guest house as part of the property, they decided that they could not do my because the appraiser could not find any other homes nearby with a guest house to compare it to I said I didn't need the extra value of the guest house, so don't count it as part of the appraisal They said that didn't matter, they couldn't fund it They told me all I had to do was find one comparable house nearby with a guest home, and they would fund it So I contacted a realtor and spent some time to find homes within miles that had guest homes (were actually on my street, but they didn't count because they weren't for sale) I narrowed it down to the best matches and submitted it to Quicken THEN they said the homes weren't close enough, so didn't count Talk about bait and switch, and not living up to your word So I decided I needed to find another lender who could do the job In ten days, the other lender closed with meUnfortunately, Quicken at that point agreed to do the loan But I had already switched and felt like the new company deserved the loan, so I cancelled QuickenNow - on their side, they DID finally agree to fund But not until after basically telling me repeatedly that they could not do it AND - I DID sign the paperwork, which committed me to paying for the appraisal fee (BTW - the new company not only didn't charge me for the appraisal, they didn't charge any fees, either) I expected Quicken would agree that that fee should not apply because they took so long and I did the majority of the work on the loan They refused to waive the fee I talked with multiple people in customer service - way up the ladder, and they all said that since they ultimately agreed to do the loan, then I have to pay the fee I countered with the fact that I never would have started talking with another lender until they made it pretty clear that they could not fund it because of our guest house, and their only answer all along the way was that they couldn't help me Which takes me back to their advertising I listed at the top of the review, which states they are OBSESSIVE about providing me with a great mortgage experience Frankly, they provided me with one of my WORST experiences, and to make matters worse, everyone in their customer service deptsimply said they agreed to do it ultimately, so I need to pay the full fee I honestly don't know how they could have won those awards they listed My mistake for signing with a company that requires $up front in the first place Don't make the same one I did Rick G
when the refinance started my loan officer was efficient and friendly; the closing agent was also very efficient and friendly The process was completed in the time frame I was first told Overall a great experience
Overall, Quicken Loans offered a good process, but in need of polishing if they are to advertise about their speedI did find Quicken to be a better option than our credit union because their closing fees were lower by $and I got a lower rate for the same loan
Two Issues:
1.) The client service coordinator did not look into our file to verify if they had received all our paperwork, and then called us to notify us that it was never sentThis was not trueI asked her to check, she stated she did and it was not sentI forwarded her an email from Quicken showing that the document WAS sent, as verified by their officeThis sounds trivial, but this was on her plate and she did not process the papers on time, resulting in a day delay in closing our loan
2.) Also I had to call Quicken to request a phone call from the notary to confirm closing timeQuicken left me a phone message with the notary's phone number and told ME to "reach out to" the notaryThis is not customer service!
While those communication issues were irritating, the overall loan process was efficientI submitted a review to Quicken and hopefully they will address those issues so the next customer will have a more seamless experience
Great experience all aroundFirst mortgageFirst loan of any kindAll questions answered promptyl and my "hand was held" throughout the process
I have been with this mortgage company for yearsThey contacted me to refinance and were very pushy on getting it done now now nowWe did decide to go aheadHad an appraisal done which was assigned by them-John MartellHis appraisal came in about $less than anticipatedWas actually $5k less than the one in 2014, though we had done some updatingI contacted him and he said he felt bad for us and would re-look at the appraisal if Quicken would allow itThe first person I contacted about this was Boyd Adams, the client care specialist appointed to meHe almost immediately said they would not have him take a look at the loanThen I contacted Yale Rosen , the banker, who said Boyd should not even be involved with that process and is not licensed to to soLong story short, submitted a dispute, heard nothing for quite some time, then was contacted by Michael in the department where disputes are handledHe was very rude, would not even have the appraiser take another lookso, I MOVED MY LOAN TO JG WENTWORTH and am so happy! The appraiser just came to my house and appraised my home at $38,more than MartellHow?? I cleaned my house and staged it as if to sell it, and invested $in my backyard and had the home painted...ALL THINGS THAT SHOULDN'T REALLY MAKE A HUGE DIFFERENCEGoodbye Quicken!
I started my loan process on 10/10/with Zach He was greatHe was able to save me money per month and my interest rate went down I did have different contacts for difference aspects of the loan but every person at QL was professional and courteous I closed on my loan 10/26/- days start to finish I would recommend QL
They have rec'd JD Power awards and deserve them
Satisfied with customer service support, keeping me informed every stepAvailable to answer questions
The people I worked with were outstandingEvery request I made they accomplished
Very positive experienceGreat communication throughout the process
My experience was "Excellent "very knowledgeable and quick Great job!
My experience w Quicken Loans was positive, they answered all my questions and made the application process a good experienceFiling papers and return of such was good and quickAt closing a pleasure
My experience with Quicken Loans was positive They was available for my questions and explained so that it made sense to me I will use them again and again
The quicken loans representative withheld financing information that made refinancing impossible
I have to say, having owned homes this was one of the best experiences I have ever hadI was with Wells Fargo, for years, whom I have nothing good to say about and Quicken Loans refinanced my loanFrom Mike Min loans to Caitlen as my adviser to everyone along the way was courteous, professional, understanding, helpful and comforting when I did get anxious! I would refer them to anyone and everyoneAlso, a very organized companyEven my appraiser said they were the most organized company she had ever worked withThey give you a QL online to follow every step, but if there is a issue, you feel comfortable calling and they encourage you toCan't say enough!!
This was the easiest and most efficient process I've been through when re-financing my home Every contact was pleasant and explained what would happen next I will use them again if the opportunity presents itself
Star service
The persons that I worked with were very helpfulOne of them was the reason I decided to seek a with QuickenAt a very difficult time, he gave me great advice about when to seek a re-fi, and what action to at that time and take laterHe was so helpful, and right on with his direction, that I decided when it was time to re-fi, I would make contact with himI did so months later Many, many thanks to Nick Padget, for being an excellent representative for Quicken! The whole process was handled on line, with the exception of the closingGreat experience all the way around
This was a quick, easy and pleasant experience I was nervous about refinancing at first, but this went so smoothly and everyone that assisted us were very friendly We especially enjoyed closing day! The lady came to our home, went over the documents with us and was very friendly and personable I will definitely recommend Quicken Loans to my family members and friends
The reason I chose Quicken Loans was because of having lower interest rates than other companies l was lucky to work with people that knew what they were doing, especially MrJake DittoeHe helped me so much and I am very grateful They have a promotion right now of no closing costs, which unfortunately I did not get, but someone right now has that opportunitySo act quick and call them and ask for JakeI highly recommend this company
Quicken? Rocket Mortgage? More like Quick-SAND and Turtle Mortgage Steer clear of these guys! My experience was the complete opposite of what their advertising statesTheir ads say: “Our caring team members want to make sure that you have the best experience possible.”
“Our members are obsessed that I have a great mortgage experience.”
• Won the JD Powers award for best customer service for years
• We have an A++ rating with the Revdex.com
Because my home had a guest house as part of the property, they decided that they could not do my because the appraiser could not find any other homes nearby with a guest house to compare it to I said I didn't need the extra value of the guest house, so don't count it as part of the appraisal They said that didn't matter, they couldn't fund it They told me all I had to do was find one comparable house nearby with a guest home, and they would fund it So I contacted a realtor and spent some time to find homes within miles that had guest homes (were actually on my street, but they didn't count because they weren't for sale) I narrowed it down to the best matches and submitted it to Quicken THEN they said the homes weren't close enough, so didn't count Talk about bait and switch, and not living up to your word So I decided I needed to find another lender who could do the job In ten days, the other lender closed with meUnfortunately, Quicken at that point agreed to do the loan But I had already switched and felt like the new company deserved the loan, so I cancelled QuickenNow - on their side, they DID finally agree to fund But not until after basically telling me repeatedly that they could not do it AND - I DID sign the paperwork, which committed me to paying for the appraisal fee (BTW - the new company not only didn't charge me for the appraisal, they didn't charge any fees, either) I expected Quicken would agree that that fee should not apply because they took so long and I did the majority of the work on the loan They refused to waive the fee I talked with multiple people in customer service - way up the ladder, and they all said that since they ultimately agreed to do the loan, then I have to pay the fee I countered with the fact that I never would have started talking with another lender until they made it pretty clear that they could not fund it because of our guest house, and their only answer all along the way was that they couldn't help me Which takes me back to their advertising I listed at the top of the review, which states they are OBSESSIVE about providing me with a great mortgage experience Frankly, they provided me with one of my WORST experiences, and to make matters worse, everyone in their customer service deptsimply said they agreed to do it ultimately, so I need to pay the full fee I honestly don't know how they could have won those awards they listed My mistake for signing with a company that requires $up front in the first place Don't make the same one I did Rick G
I highly recommend Quicken Loans for anyone looking to purchase a homeTheir staff were very curtious and helpful through the process
when the refinance started my loan officer was efficient and friendly; the closing agent was also very efficient and friendly The process was completed in the time frame I was first told Overall a great experience