Quicken and my rep worked with me to get my house refinanced I had some work to do but they were patient with my schedule and process and stuck by me for months! It was the opposite of the Rocket mortgage but that was my choice
Everything was supportive and helpful Could not be happier and would highly recommend
My experience w Quicken Loans was positive, they answered all my questions and made the application process a good experienceFiling papers and return of such was good and quickAt closing a pleasure
Overall my wife and I were extremely impressed from beginning to end how professional the representatives were with us, and how well tuned Quicken Loans, Inctheir processes were From the initial first to contact me via telephone, among the hudreds of representative throughout the US sitting and waiting for that initial hit on their web site, to the final check in by Nick Sykes and delivery of closing documents, all their effort were top notch The only hiccup was in the middle where it took over a week in their contact with my bank where my wife needed to intervene and assist in this process I have moved around a lot with my work and have bought/sold and worked with many mortgage companies, my worst experience was with WellsFargo, and Quicken Loans made it quite easy and enjoyable Thank you for this
My overall experience with Quicken Loans exceeded my expectationsThey were very pleasant to work with and made me feel comfortable, and informed, at all times
Quicken loans true to their word Closed on time Experience was worry free, excellent customer service and professional staff I highly recommend them for your loan needs
My experience with Quicken Loans was positive They was available for my questions and explained so that it made sense to me I will use them again and again
Truly Engineered to Amaze!
This is my second refinance with QL1st one was so great, fast and easy, I decided to do it againBoth times I had my interest rate dropped and saved us many thousands of dollarsIf your thinking about QL...just do itGreat experience
Customer service was ok..My experience with the whole loan process was subparThere were many times throughout the loan that my loan specialists I were dealing with did not communicate well with each otherEach loan specialist told me something differentI was so glad when it was all over I was getting very stressed by all this
They were quick & thorough when asking for info or items to process the loan so I wasn't being hassled every other day with request for moreThe loan was completed on timeThey were very accommodating to my travel schedule when it came time to sign all the docsAfter spending the last year trying to get the done with Chase, Nationstar and a couple others this was a pleasure!
I was very pleased with the service I receivedEach step of the process of refinancing was clearly explained Questions were answered promptlyHelp was immediately available Communication was friendly and courteous, both by phone and on-lineQuicken Loans made me feel like a valued customer
Very smooth process from start to finish Everyone was so nice and did their job well Not one single hiccup from beginning to end! We Highly recommend using Quicken Loans We will use them again if we ever have need
I think at QL most things depend on an individual mortgage bankerThe banker Ryan Vojtush, I have encountered was very disappointing and somewhat shadowFirst, he stated that he would make a soft inquiry into my credit reportThe inquiry he made was a hard oneI did not authorize to make hard inquirySecond, he never answered my direct questions about: a) what kind of loan, b) interest rate; c) the amount of loan and d) the closing costsInstead he was sending some custom texts and emails As a result, I wasted my timeLoan terms were totally unacceptable compared to what I currently haveThe closing cost was ridiculously and unrealistically highI am asking MrScott King to provide more training to your customer service personnel and eliminate the hard inquiry from my credit report
Thank you,
Boris Gorshkov
Everyone and I mean everyone was terrific - had the answers to my questions, if not, found the answer and got back to me quickly - when problems did arise they were quickly and easily corrected
Thank you Quicken
Quicken and my rep worked with me to get my house refinanced I had some work to do but they were patient with my schedule and process and stuck by me for months! It was the opposite of the Rocket mortgage but that was my choice
Everything was supportive and helpful Could not be happier and would highly recommend
My experience w Quicken Loans was positive, they answered all my questions and made the application process a good experienceFiling papers and return of such was good and quickAt closing a pleasure
Overall my wife and I were extremely impressed from beginning to end how professional the representatives were with us, and how well tuned Quicken Loans, Inctheir processes were From the initial first to contact me via telephone, among the hudreds of representative throughout the US sitting and waiting for that initial hit on their web site, to the final check in by Nick Sykes and delivery of closing documents, all their effort were top notch The only hiccup was in the middle where it took over a week in their contact with my bank where my wife needed to intervene and assist in this process I have moved around a lot with my work and have bought/sold and worked with many mortgage companies, my worst experience was with WellsFargo, and Quicken Loans made it quite easy and enjoyable Thank you for this
Excellent easy professional world class performance !!
My overall experience with Quicken Loans exceeded my expectationsThey were very pleasant to work with and made me feel comfortable, and informed, at all times
The online process was great and they were very helpful at all timesFive stars for this company
Quicken loans true to their word Closed on time Experience was worry free, excellent customer service and professional staff I highly recommend them for your loan needs
My experience with Quicken Loans was positive They was available for my questions and explained so that it made sense to me I will use them again and again
Excellent customer service throughout entire loan processGreat online access to current loan status & payment options
Truly Engineered to Amaze!
This is my second refinance with QL1st one was so great, fast and easy, I decided to do it againBoth times I had my interest rate dropped and saved us many thousands of dollarsIf your thinking about QL...just do itGreat experience
Customer service was ok..My experience with the whole loan process was subparThere were many times throughout the loan that my loan specialists I were dealing with did not communicate well with each otherEach loan specialist told me something differentI was so glad when it was all over I was getting very stressed by all this
They were quick & thorough when asking for info or items to process the loan so I wasn't being hassled every other day with request for moreThe loan was completed on timeThey were very accommodating to my travel schedule when it came time to sign all the docsAfter spending the last year trying to get the done with Chase, Nationstar and a couple others this was a pleasure!
I was very pleased with the service I receivedEach step of the process of refinancing was clearly explained Questions were answered promptlyHelp was immediately available Communication was friendly and courteous, both by phone and on-lineQuicken Loans made me feel like a valued customer
Great to work withEverything went smooth ??
Very smooth process from start to finish Everyone was so nice and did their job well Not one single hiccup from beginning to end! We Highly recommend using Quicken Loans We will use them again if we ever have need
Everyone I worked with at Rocket Mortgage was great to work with Prompt, informative and concerned with my needs I had a great experience
I think at QL most things depend on an individual mortgage bankerThe banker Ryan Vojtush, I have encountered was very disappointing and somewhat shadowFirst, he stated that he would make a soft inquiry into my credit reportThe inquiry he made was a hard oneI did not authorize to make hard inquirySecond, he never answered my direct questions about: a) what kind of loan, b) interest rate; c) the amount of loan and d) the closing costsInstead he was sending some custom texts and emails As a result, I wasted my timeLoan terms were totally unacceptable compared to what I currently haveThe closing cost was ridiculously and unrealistically highI am asking MrScott King to provide more training to your customer service personnel and eliminate the hard inquiry from my credit report
Thank you,
Boris Gorshkov
Best and easy morgage I have ever work it
I had a great experience with this application and the end results were most positive
Everyone and I mean everyone was terrific - had the answers to my questions, if not, found the answer and got back to me quickly - when problems did arise they were quickly and easily corrected
Thank you Quicken