It started out pretty good Paper
work was minimal Salesperson first tells me no appraisal and PM I then back tracks on the appraisal and says one is needed Appraisal comes in Never hear from anyone at Rocket about the appraisal and any impact to my loan Notary comes out to sign closing docs and I notice PMI included No one discussed the addition of PMI insurance I call the # listed in the Cancel document The Customer Relations department takes my issue and says they will research but it's Friday afternoon in Detroit so I won't hear from anyone until Monday I dont feel comfortable with that as I only have days to cancel the loanI call the loan servicing center in PhoenixThe loan Operations Manager said a Director will call me next morning I don't hear back from anyone for days as they are closed during the weekend for customers who are in the closing process I have to initiate calls on Monday late morning as no one has called me ywt I call Customer Relations in Detroit and they tell me they only have one director and they are out to lunch!
I call the loan servicing center in Phoenix and finally speak to a Director The Director and I work out a somewhat financially agreeable compromise to the PMI Then I ask for hard copies of all docs and see another error affecting title I'm told again how sorry they are and they are going to do a deep dive into my loan to find any other improvements
This was very stressful for me Therefore I don't recommend using this company I will say that once I was able to talk to the right people, they responded well But Rocket doesn't make it easy for the consumer to find the right people to resolve their issues
Quicken Loans is great! Their loan app is simple and fastIf you have a computer and know how to send documents online you will love there myql web siteVery little time wasted on the phoneJust check your status and send in the requested documentsIt's that easy
Our experience in refinancing our mortgage with Quicken Loans was easy and very fastOur mortgage representative Miss Erin Imsland really eased my mind when I started having second thoughtsMy husband was on board with whatever I wanted to doI must admit I was terrified! After all, this is our home and I needed to be sure of my decisionShe explained everything to me in details, step by step and answered all my questions my husband and I hadAfter answering all of my questions I felt very positive with her, she was genuineWe would highly recommend Erin Imsland to all my friends and familyWe are ably to save nearly $a month with our low interest rateWe are very happy with our new mortgage with Quicken LoansThank you QL for all that you do to meet your customers needs
Carol & Rick Lewis
My experience with Quickem Loans was wonderfulJacob is the next and he walked me through the entire process and we are very very happyOur loan was started and finished within days and we are extremely happySebastian was excellent to We are very very satisfied and I will recommend Quicken Loans to all I knowThank you Jacob and Sebastian , we are SO grateful!
Overall a positive experience My particular loan was a little complicating as it involved Gift of Equity however Sam did a fantastic job making it all come together The process was very streamlined
The overall experience was greatThe people we worked with were knowledgeable and helpfulMy only complaint is that after the close we found out that evidently there was an error in calculating the payoff of our existing loan and we had to come up with the difference It wasn't enough to hurt us but it was unexpected and we weren't prepared
Every person I dealt with was knowledgeable, courteous and responsive to my requests for information
The broker, assistants and closing staff followed through on everything I had been told at the beginning of the process
I would, and have, recommended Quicken Loans, Incto friends and family members
I really enjoyed working with all that I haveThey were very polite and professional with my loan I would recommend anyone to contact QL's for their home mortgage loanThank you; Elena Lyons, Jetemy Fulton and Joi MullinsYou are the best!
I had a positive experience with Steve Furdock, he was part of the resolutions team, my application was denied, but with some more research, and with him listening to me, they found out that I was indeed qualified for the home loan! I and my family are blessed to have worked with him
Great people to work with, they were more helpful than my realtor was, they even helped me pressure the realtor to get things doneI done about 95% of the financing for our new home on line and thru telephone calls after business hours, they worked on my time schedule great people to work with
This was such a positive experience for meFrom beginning to endMy daughter, followed after me and was just as happy with her experienceEveryone I dealt with was extremely helpful, knowledgeable and friendlyItAll happened so fast, I could hardly believe itThanks for everything
Quick serviceVery promptWill do business with them again in the future
Loved the speed and communication we had all the way through
It started out pretty good Paper
work was minimal Salesperson first tells me no appraisal and PM I then back tracks on the appraisal and says one is needed Appraisal comes in Never hear from anyone at Rocket about the appraisal and any impact to my loan Notary comes out to sign closing docs and I notice PMI included No one discussed the addition of PMI insurance I call the # listed in the Cancel document The Customer Relations department takes my issue and says they will research but it's Friday afternoon in Detroit so I won't hear from anyone until Monday I dont feel comfortable with that as I only have days to cancel the loanI call the loan servicing center in PhoenixThe loan Operations Manager said a Director will call me next morning I don't hear back from anyone for days as they are closed during the weekend for customers who are in the closing process I have to initiate calls on Monday late morning as no one has called me ywt I call Customer Relations in Detroit and they tell me they only have one director and they are out to lunch!
I call the loan servicing center in Phoenix and finally speak to a Director The Director and I work out a somewhat financially agreeable compromise to the PMI Then I ask for hard copies of all docs and see another error affecting title I'm told again how sorry they are and they are going to do a deep dive into my loan to find any other improvements
This was very stressful for me Therefore I don't recommend using this company I will say that once I was able to talk to the right people, they responded well But Rocket doesn't make it easy for the consumer to find the right people to resolve their issues
Quicken Loans is great! Their loan app is simple and fastIf you have a computer and know how to send documents online you will love there myql web siteVery little time wasted on the phoneJust check your status and send in the requested documentsIt's that easy
Our experience in refinancing our mortgage with Quicken Loans was easy and very fastOur mortgage representative Miss Erin Imsland really eased my mind when I started having second thoughtsMy husband was on board with whatever I wanted to doI must admit I was terrified! After all, this is our home and I needed to be sure of my decisionShe explained everything to me in details, step by step and answered all my questions my husband and I hadAfter answering all of my questions I felt very positive with her, she was genuineWe would highly recommend Erin Imsland to all my friends and familyWe are ably to save nearly $a month with our low interest rateWe are very happy with our new mortgage with Quicken LoansThank you QL for all that you do to meet your customers needs
Carol & Rick Lewis
I had a smooth experience, no problems, and constant communication
The entire refinance process was very positive Their customer service is outstanding!
Quicken loans did a fantastic job getting me a mortgage I am very impressed with the entire experience
My experience with Quickem Loans was wonderfulJacob is the next and he walked me through the entire process and we are very very happyOur loan was started and finished within days and we are extremely happySebastian was excellent to We are very very satisfied and I will recommend Quicken Loans to all I knowThank you Jacob and Sebastian , we are SO grateful!
Overall a positive experience My particular loan was a little complicating as it involved Gift of Equity however Sam did a fantastic job making it all come together The process was very streamlined
Very easy to work withThey were very patient and answered all questions
From the beginning QuickandLoans helped me with respect and honesty I woukd recommend them highly to anyone else
Had issues with the appraisal person not doing there job Properly and the company lieing to us to cover for her
The overall experience was greatThe people we worked with were knowledgeable and helpfulMy only complaint is that after the close we found out that evidently there was an error in calculating the payoff of our existing loan and we had to come up with the difference It wasn't enough to hurt us but it was unexpected and we weren't prepared
Every person I dealt with was knowledgeable, courteous and responsive to my requests for information
The broker, assistants and closing staff followed through on everything I had been told at the beginning of the process
I would, and have, recommended Quicken Loans, Incto friends and family members
I really enjoyed working with all that I haveThey were very polite and professional with my loan I would recommend anyone to contact QL's for their home mortgage loanThank you; Elena Lyons, Jetemy Fulton and Joi MullinsYou are the best!
I had a positive experience with Steve Furdock, he was part of the resolutions team, my application was denied, but with some more research, and with him listening to me, they found out that I was indeed qualified for the home loan! I and my family are blessed to have worked with him
Great people to work with, they were more helpful than my realtor was, they even helped me pressure the realtor to get things doneI done about 95% of the financing for our new home on line and thru telephone calls after business hours, they worked on my time schedule great people to work with
This was such a positive experience for meFrom beginning to endMy daughter, followed after me and was just as happy with her experienceEveryone I dealt with was extremely helpful, knowledgeable and friendlyItAll happened so fast, I could hardly believe itThanks for everything
my experience with Quicken Loans was fantastic great service reps and a quick closing